RESUMENAME: Christopher James MullisDATE OF BIRTH: 24 September 1974ADDRESS: 9/15 Vansittart Crescent Kambah ACT 2902TELEPHONE: mobile 0414 486 871EMAIL: christophmullis@yahoo.com

SKILLS AND ATTRIBUTES:

Current Security Clearance:I do currently hold an Australian National Security Clearance at the Negative Vetting 1 level.

Financial and ClericalI have obtained the following experience in my previous positions:

I have extensive experience dealing with, paying and auditing invoices. Including accounts payable and receivable.

Worked with various cash management systems including cash registers. Balanced daily takings, Eftpos operations and credit card checks. While at DEWR I frequently used and became proficient with the departments financial and HR system known

as BIS. I also have Roman experience, these are both SAP applications. Worked with incoming transactions relating to accounts payable. Assisted with a wide range of clerical tasks including emails, filing, and the drafting of ministerial and

departmental minutes, briefs and correspondence.

Customer serviceI have dealt directly with the internal and external clients and provided a high quality of customer service, as well as providing quality feedback and service to groups within organisations where I have worked.I have:

Well developed interpersonal skills. Communicated with a diverse range of people within the public, private and military sectors, Solved problems and resolved complaints politely and efficiently.

Organisational and AdministrativeI have developed good organisational and administrative skills, including:

Managed diaries and work flow scheduling. Dealt with general enquiries directly from customers, students, project stake holders and in a hotline/call centre

type environment. Assistance with record keeping and organization of stock and product displays.

CommunicationI have well developed communications skills. I have:

Learnt to be a careful listener and follow instructions to the letter. Work well as part of a team. Give my opinion and input where necessary. Liaise well with multiple parties to maintain all relevant points of view and focus on multiple requirements for

tasks.

IT SkillsI have operated and am proficient with a range of different computer systems, including

Mainframe customer/client service and departmental database. Microsoft Office software such as Windows Explorer, Word, Excel, Outlook and Internet explorer and Access. Departmental financial and Human Resources software [BIS, PERSPECT, CHRIS21, PMKeys and SAP

and ROMAN]. Departmental data bases [Interim Defence Contract Register and General Employee Entitlement Register System], spreadsheets, Internet and Intranet sites.

Electronic Document Records Management Systems such as TRIM and DREAMS.

Reliability I have a polite and friendly disposition. I am trustworthy, punctual and honest. I can work independently with minimal or no supervision. I take responsibility very seriously and I am always conscious of any possible consequences of my actions. I am able to work to strict and tight deadlines.

My referees will attest to my dependability and conscientiousness.

EMPLOYMENT HISTORY:

POSITIONS HELD AND DUTIES PERFORMED

May – June 2015AusIndustry Systems SectionAusIndustry – Business ServicesData entry officer.

July 2014 – Jan 2015National Blood AuthorityBlood operations CentreMy role of this position was to provide high quality support to users of all blood sector systems (such as Australian Bleeding Disorders Registry – ABDR, MyABDR, BloodNet, BloodPortal and Jurisdictional Reporting) and support to health provider staff in relation to NBA programs such as Patient Blood Management and Wastage Reduction. These tasks incuded:

Be the primary contact within the Blood Operations Centre, responsible for answering, analysing and responding issues raised by internal and external clients within agreed timeframes to the satisfaction of the client.

Proactively identify issues that arise from user behaviour and liaise with clients and other staff to resolve any one-off or ongoing issues.

Provide basic user training in core system functionality and operations to clients. Undertake basic system functions required to ensure the smooth ongoing operation of systems as

outlined in the Standard Operating Procedures. Produce and dispatch Patient Cards requested through ABDR/MyABDR. Receive and dispatch publication orders. Provide general administrative support to the wider Health Provider Engagement team such as

making travel arrangements and maintaining action lists of work to be undertaken.

Nov 2013 – July 2014National Blood AuthorityRecords Migration Project As an APS 4 non-ongoing public service employee I was responsible for migrating electronic documents and files from network storage drives to the newly introduced Electronic Document Records Management System, DREAMS, which is version of TRIM and was specifically designed for the NBA.When this task was completed I was required to convert all paper files to electronic files by scanning them.During these 2 processes I was required to:

Perform a stock take of all files that required scanning. Electronic file creation - create new containers, folders and sub-folders within

DREAMS/TRIM paying close attention to insure that all file names where exactly transcribed from the hard copy files and establishing the appropriate security access groups for these.

Paper file preparation - photocopying any pages that were not in good enough condition to feed through the scanner document feeder, remove all staples and copy the files front cover for scanning.

Scanning files – separate all files into 50 pages or less and scan them. Scroll through all scanned pages to ensure all pages are legible and properly orientated.

Migrate scans – migrate images from EzyScan, the scanning software used for capturing the images, into DREAMS paying close attention that the scans migrated properly to their appropriate new electronic file.

Quality assurance – checking each file page for page to ensure that each new electronic file accurately resembled the paper file it was scanned from.

End of process verification and File destruction - verify all numbers are added to a list and assisgned for destruction in DREAMS and then shred all actual hard copy files.

May – July 2013FaHCSIAVolunteer Grants 2013 Initiative

As an APS2 with this initiative I was employed as a temporary contractor. My duties there were focused on data integrity and analysis and also some departmental writing tasks

which include: Analysing, interpreting, reporting and manipulation of data using Microsoft Excel and FOFMS. Assessment of applications to insure compliance and eligibility of applications in relation to the

initiative’s guidelines. Accurate recording and record keeping of processes and outcomes in relation to each application. Writing descriptions and outcomes of successful organisations for publishing on the FaHCSIA

website. Research and analysis of applications to ensure eligibility and status of the organisation. I have excellent oral and written communication skills.

May – August 2012Gungahlin Lakes Golf & Community ClubReceptionistAs the Receptionist I was responsible for managing the daily operations of the reception area at Gungahlin Lakes Golf & Community Club and my duties included:

Ensuring that all guests are current members and/or appropriately signed into the club in accordance with club policy and ACT Liquor Licencing and Gaming and Racing legislation.

Insuring dress regulations with all members & invited guests are adhered to. Managing all incoming calls & general guest inquiries in accordance with club policy & procedures. Taking messages & forwarding to the appropriate club staff and managers via Microsoft Outlook. Receiving monies and adhering to the correct invoicing/receipting procedures. Cash handling and

balancing of end of day takings. Taking bookings & confirmations for the restaurant and all upcoming functions within the club. Assisting Functions Manager with bookings, set up and correspondence with function bookings. Assisting the Duty Manager to call staff to for fill roster requirements Managing lost property and logging lost articles accordingly in accordance with Club Procedures. General data entry and properly renewing memberships and adding new members to the club

database system. General PA duties assisting the Chief Executive Officer, General Manager, Operations and Assistant

Managers, HR Manager and Duty Managers with general correspondence and administration duties. Receipt of deliveries to the club. Adhering to clubs policies and procedures

Oct 2011 – May 2012Secom SecuritySecurity Guard and Reception Duties at Gungahlin Lakes Golf & Community Club and Ainslie football Club

Ensuring that all guests are current members and/or appropriately signed into the club in accordance with club policy and ACT Liquor Licencing and Gaming and Racing legislation.

Enforcing Dress Regulations with all members & invited guests. Regular internal and external patrols of the club premises. Securing club premises are secured at close of business and escorting club staff to their vehicles at

the end of their shift. Insuring ACT Liquor Licencing Laws are adhered to.

April 2011 – Oct 2011Custom Security ServicesSaudi Arabian Embassy, Saudi Arabian Ambassador’s Residence, Saudi Arabian Cultural Mission, Singapore High CommissionStatic Security GuardDuring my employment with CSS I was required to perform static guarding duties as set out in the standing orders for the above sites, this included:

Hourly site patrols. Hourly check-ins with our company’s control room via radio or telephone. Writing detailed shift reports showing happenings on those shifts. Security vetting of visitors to the sites and recording of their details in our various record sheets. Liaising with embassy staff and diplomats. Security vetting and recording details of vehicles entering the embassy. Receipt and security vetting of deliveries to the embassy. Assisting my supervisor with drafting of correspondence for our security team and members of the Saudi

Arabian Embassy.

Aug 2010 – Oct 2010 INTACT ICT Services ACT GovernmentAPS 4 Finance OfficerDuring this short term contract at InTact I have been required to hit the ground running and use the extensive experience I have gained over the last few years and especially that from the Contract Management Directorate within the Department of Defence.My duties include:

Work and adhere to deadlines and routinely perform tasks with little or no supervision. Assist InTact on a regular basis with finance and administration tasks. Various tasks relating to the administration of departmental purchase orders. These include raising purchase

requests, dealing with purchase orders after they are set up in the departments’ financial system, goods receipting of items bought by InTact and insuring invoices are paid in a timely manner and acquitted to ICT Services financial commitments and budget.

Assisting with the preparation of monthly financial packages for end of month reporting and Bill Back purposes. Work as part of a team to deliver timely financial and administrative support to InTact. Perform ad-hoc as required including the delivery of software items and ICT assets to schools and other ACT

Government locations.

Nov 2009 – May 2010Department of Agriculture Fisheries and ForestryEvrirofund and Caring 4 Our Country Acquittals TeamIn my position as an APS 4 with the acquittals Team I am an important member of a team that has been tasked with checking and approving a large number of outstanding projects from the now finished Envirofund and Community Water Grants funding programs.This task requires high levels of organisation and prioritisation skills as well as good communication skills for liaising with stake holders from within and out of the department and branch as well as grant recipients, auditors and shire councils throughout the country.My duties included:

Insure the integrity of files and program records both from the hard copy files and electronically on spreadsheets and databases using Microsoft excel and other systems within the section and branch.

Liaising with stake holders from within and outside the department including grant recipients and maintain a high level of professionalism and objectivity while doing so to achieve the required outcome. This involved both verbal telephone conversations and also written communications via email or through letters and requests sent through regular mail services.

Using analytical, mathematic skills to quickly and efficiently establish a project’s current status, identify what is required to move towards being able to acquit the project and ways to achieve these needs.

Provide pre and post acquittal notes and updates by using file notes and data bases to identify and update other team members regarding the current stage of projects that have been worked upon and what is outstanding to achieve and acquittal on that project.

Apr 07 – Aug 09DeakinPrimeDefence Materiel Organisation Institute (DMO Institute)

In my position as a Program Officer at the DMO Institute I was an integral part of a team responsible for maintaining the successful functioning of the student administration tasks and supplier relationships between students, training providers and the DeakinPrime/DMO Alliance stake holders.

On a daily basis I used programs such as Outlook, Access, Excel, PMKeys and Word to supply a high level of administrative support for the three Materiel Logistics and two Materiel Finance courses that I am responsible for coordinating at the Institute.

My duties include: Provide liaison and student support services. Insure the integrity of student record systems within the DMO and the DMO Institute using Microsoft

Access and the Defence Departments PMKeys HR system. Coordinate the service delivery of subcontractors, facilitators and training providers for specific

programs in accordance with DeakinPrime contractual obligations. Use Microsoft Outlook to generate and send Joining Instructions (meeting requests) to groups of up to

20 course nominees at one time and diligently track the acceptances and declines from these panelled students to insure that the correct number of attending students is achieved.

Provide post course performance reports relating to each course’s administration including attendance and financial spreadsheets for billing purposes post course evaluations.

Undertake day to day financial activities and analysis such as invoicing and monitoring Project Financial requirements to ensure each course remains within their prescribed costing requirements.

Maintain effective business relationships within DeakinPrime and Deakin University and with suppliers, clients, industry associations and government representatives.

Adhere to strict deadlines and Key Performance Indicators in all tasks associated with the administration of the courses I am responsible for.

Jul 06 – Mar 07Contract Management Directorates (CMD)Department of DefenceFinancial and Administration OfficerAs finance and administrative officer within CMD, I was responsible for a wide range of business support activities. On a daily basis I utilised ROMAN/SAP and other internal applications to provide support to the Defence Network Support Agency (DNSA). A large part of my role involved gathering, compiling and disseminating financial data to report back to the Business Management Branch, in order to comply with their policies.My duties included:

Represented the Department of Defence in dealings with external stake holders, service providers and contractors.

Collection and processing of departmental invoices from various units within the DNSA. Assist with data collection and audits of contracts, files, payments and invoices within the agency. Examples of

these included such tasks as a Regulation 10 audit as well as locating and adding information to the Interim Defence Contract Register.

Reported on information collected to the Business Management Branch, my Directorate Director and my immediate superiors.

Work and adhere to deadlines and routinely perform tasks with little or no supervision. Assist the Defence Computing Bureau on a regular basis with finance and administration tasks. Various tasks relating to the administration of departmental purchase orders. These include raising, phasing,

up-funding/write-offs, checking funds availability and reporting. Assisting with the preparation of monthly financial packages for end of month reporting purposes. Work as part of a team to deliver timely financial and administrative support to the DNSA. Enter data into Defence departments SAP/ROMAN system in order to manage and report on financial matters

and purchase orders.

Feb 06 – Jun 06Logistics Officer Data Audit TeamDefence Discovery Audit - Australian Defence ForceData Capture and AuditIn this position my team was tasked to discover items which were not captured or being managed on Defence asset management systems.This audit was essential due to the Aust. National Audit Office having qualified Defence Logistics Accounts.During this exercise accuracy and attention to detail were absolutely imperative.My duties included:

Travelling to Defence establishments throughout Australia and liaising with Defence representatives to gain access to all areas.

Discover defence administrative assets, by identifying and then electronically recording essential data relevant to effective ongoing asset management on a Microsoft Access data base.

Liaise with Defence site managers to ensure each site was thoroughly completed. Established and maintained work practices and procedures to enable myself and other team members to

operate as per the requirements of the Discovery Audit Project. Prioritise daily workload and ensure that team and team member’s administration is completed.

Sep 05 – Jan 06Workforce Management Data Audit TeamAustralian Capital Territory EducationData Audit and Client LiaisonIn this position my team was tasked with an overall audit of all data currently stored on the education departments Human Relations system.This became necessary due to complications that arose during the data migration from the previous system, known as PERSPECT, to a new one called Chris21.During this exercise accuracy and attention to detail were absolutely imperative.My duties included:

The administration of the Department of Education and Training’s Human Resources applications and adhering to the current procedures in place to ensure accuracy and transparency of the data on their systems.

Printing leave records for departmental staff. Analysis of data Cross checking between systems and from hard copy leave applications. Printing hard copies of leave records from PERSPECT. Transferring Leave information to new “hard copy” leave record cards. Checking that accurate Departmental Position Codes were allocated to the appropriate staff members. Liaise with teachers and also answer their queries regarding leave balances.

Jan 05 – June 05Employee Entitlement Branch Hotline (EEB)Department of Employment and Workplace RelationsData Entry and Client LiaisonMy duties in this position included entry of data from claim forms that had been mailed to the branch by potential claimants.These were entered onto a computer system known as GEERS Online, which was exclusively developed for use by EEB and the Department. My duties included:

Contacting potential claimants via letter and telephone Validation and resolution of inconsistencies in claim form information. Correspondence with Insolvency Practitioners and Liquidators to seek information about claimants in

circumstances where contacting claimants proved impossible. My task required me to exhibit clear and concise written and verbal communication with members of the public

from many diverse backgrounds and parts of the country.

May 04 – Dec 04GEERS Online HelpdeskDepartment of Employment and Workplace RelationsOnline Helpdesk Liaison and troubleshootingI had the sole responsibility for the front line Help Desk role. This involved the handling of online problem submissions from EEB members experiencing technical and training issues with the newly released GEERS Online system. My duties included:

Problem solving was the predominant part of my workload. Logging, prioritisation and allocation of cases to the appropriate programming teams that were working on

different aspects of the system and also to keep the customer informed of the current state of the case and any fixes or workarounds.

Contributing to weekly meetings regarding the system and its problems, potential break throughs and possible project direction as a whole. I supplied a weekly report with a breakdown of issues that had been reported to the Help Desk. Taking minutes and contributed to agendas.

Software-testing during User Reliability Testing phases prior to new version releases. I followed Use-Case Workflows proving and documenting any discrepancies I encountered.

Data migration, clean up and quality assurance of data prior and during new GEERS OnLine system introduction and roll out.

APRIL 03 – MAY 04GEERS Resource & Recoveries ManagementDepartment of Employment and Workplace RelationsAccount AdministratorMy duties were:

Dispersal of payment information to liquidators, claimants and Centrelink. Payment of company accounts and invoices provided for services and products supplied to the department and

branch. Processing of cheques presented to the department and branch for entitlement refunds and reimbursement of

Commonwealth moneys to EEB. Weekly reconciliation of outgoing entitlement payment records.

SEPT 99 – April 03APS 2 Parliamentary Liaison ServiceDepartment of Communications Information Technology and ARTSMinisterial Courier Service OfficerMy highest priority task while in this position was to provide a courier service three times daily for the purpose of transporting mail, ministerial briefings and minutes, ministerial correspondence, cabinet in confidence papers, press clippings and other forms of correspondence between the Minister’s Office within Parliament House, and our Departmental building in Forrest.My main secondary task was registering correspondence at DCITA. This included scanning letters onto the system, filling in a form letter regarding the incoming correspondence and writing acknowledgement letters.

REFEREES FROM MOST RESENT POSITIONS:Peter O’Halloran Executive Director Health Engagement and

Chief Information Officer Assistant Director02 6151 5007 or 0421 098 391

Paul Murray Deputy Chief Information Officer 02 6151 5043

Adrian Wong Duty ManagerGungahlin Lakes Golf Club0403 280 619

CHARACTER REFEREES:David Tansey Director

Department of Employment and Workplace Relations0416 136 164

Andrew Stafford Australian Federal Police0417 295 763

Stuart Tridenick Director/ManagerContract Management Directorate0417 144 527