CHRIS LOBBANCell: 214-356-1664 | clobban@sbcglobal.net | www.linkedin.com/in/chris-lobban-5944a59

PROFILE

Global Information Technology Leader who enables IT infrastructures to produce positive and cost efficient results through successful business implementations and resource optimization. Accomplished leader with a strong expertise managing large budgets and staff of 200-300 member teams. Known and respected for positive and motivational leadership style. Excellent ability to develop short and long term strategies. Highly skilled to increase internal and external customer satisfaction while strengthening collaborative relationships across entire organizations within fast paced environments.

Key focal point of contact for organizations and clients to ensure achievement of service level agreements and availability of revenue generating platforms.

Business acumen in the areas of best shoring staff and services to ensure continued business growth and success of service delivery. Professional expertise in the areas IT infrastructure, datacenter migrations, vendor negotiation, procurement, incident/change management, and implementation of new technologies and services.

Highly skilled to provide engaging leadership to large enterprise IT teams with oversight of both mainframe and distributed platforms.

Exceptional skills in recruiting, interviewing, performance evaluation, salary administration, coaching, employee development, disciplinary action, information security, and user acceptance testing. Highly effective management of multimillion dollar opex and capital budgets.

Consistently engaged in all phases of the project management life cycle: concept/feasibility to development of business cases, design through implementation, and service continuity. Proficient with many successful technical implementations and solutions from vendors such as IBM, Oracle, HDS, EMC, NetApp, HP, Brocade, Cisco, and Avaya. Experienced leader with enterprise wide knowledge in mainframe and midrange operating systems, virtual tape, disk arrays, servers, network, and voice systems. Also well versed in a vast multitude of software products.

Significant Leadership and Professional Qualifications

Large Team Leadership IT Service Management Business Case Development Process Improvement Strategic Planning

Vendor Management Service Level Agreements Global Operations Management Enterprise Architecture Service Delivery

PROFESSIONAL EXPERIENCE

HITACHI DATA SYSTEMS – HDS Customer Relationship Manager Apr-2012-PresentPrimary point of contact to select care critical account clients. Key responsibilities are to ensure customer issues are resolved as quick as possible. This requires interfacing with multiple support teams and client management. Monthly and quarterly reporting also provided on all facets of storage estate. Additional responsibility to coordinate the field engineers to ensure required tasks are prioritized accordingly. Regular calls and on site meetings with clients are also facilitated in order to address any and all client concerns. I am well received by my clients as they understand I have an extensive knowledge of all towers of the IT infrastructure.

COMPUTER SCIENCES CORPORORATION - CSC Manager - Global Platform Services Backup/Storage Lead Textron Account 2011-2012

Provided leadership for global Storage and Backup infrastructure across Americas, APAC, and EMEA. Key focus to ensure all SLA agreements were met while providing metrics reporting and capacity management. Leader of highly visible projects to ensure successful implementation while mitigating all risk to the business. Coordinated initiatives with Storage, Backup, Server, and Network teams to ensure business goals were prioritized and achieved. Responsible for budget and people management while leveraging vendor relationships. Also responsible to recommend solutions and stay abreast of latest trends in technology. Recent achievements include implementation of tiered storage, installation of tapeless backup solution, and the upgrade of SAN fabric in all major datacenters. Responsible for incident and change management. Key point of contact for a multitude of Textron business units including Bell Helicopter, Cessna, E-Z-GO, Jacobsen, Kautex, Textron Financial Systems, and Textron Defense Systems. Other key areas were to facilitate regular meetings with all business units to ensure any and all concerns were addressed in timely fashion. Highly skilled in technology and customer service. Very familiar with large enterprise datacenter best practices.

EXPERIAN INFORMATION SOLUTIONS – Global Technology Services 1994-2010

Roles:

Senior IT Manager - Head of Global Operations - Experian 2008-2010With a very high level of energy, I provided leadership and motivation to a global team. This included the Storage and 24x7x365 Operation towers of both North America and United Kingdom. Additional responsibilities included leading virtual teams supporting Colo-environment operations within EMEA and APAC regions. Ownership of this organization created a highly skilled incident manager and primary point of contact for all internal and external business units.

Key responsibilities were rapid restoration of service; ensure all required subject management experts were engaged; facilitation of technical conferences calls; briefings to executive management. Root cause analysis and post mortem reviews and actions were also vital to this role. Successful change management processes were also vital to this role.Key accomplishments in this role Led an international team of 76 direct reports who were responsible for continuous monitoring and problem

resolution for all Experian systems. Consolidation of regional operation centers into one team by implementing a follow the sun approach which

created a global team responsible for all facets/regions/products on a 24x7x365 basis. Led Incident Management to ensure all revenue generating platforms were restored to service while

ensuring executive management was provided timely updates. Facilitated root cause analysis and prevented repeat incident occurrences. Provided executive management with KPI data such as mean time to restore, call volumes, change

management success ratio, and storage utilization. Remained focused on all potential SLA breeches and potential financial penalties. Delivered a multitude of top client customer tours. Key to successful client and internal audits inclusive of PCI standard audits. Delivered on budget plan including operational and capital budgets. Planned and managed BCP efforts for all hosted solutions

Senior Information Technology Manager 2005-2008Responsible for all facets of storage estate in North and South America. Successfully led team of Principal Architects, Disk, and Tape storage administrators for both Mainframe and Distributed platforms to ensure 99.999% availability of online services. Ensured highly optimized in house and foreign tape infrastructure resources while providing innovative and cost effective solutions for our internal and external customers. Eliminated physical handling of portable media through conversion of backups and subscriber data to electronic delivery systems. Strengthened and further protected Experian brand through implementation of a multitude of Information Security measures and controls to safeguard all information assets such as video monitoring, close of day, QA processes, and disk site to site replication.

Information Technology Manager 1996-2005Led and managed team to ensure strategic oversight to all aspects of the tape infrastructure in the Texas Datacenters. Ensured resource optimization while minimizing direct cost through the use of technology and best practices. Ensured equity of Experian brand was protected by ensuring information security control processes

were strictly adhered to while consistently conscious of new opportunities to further strengthen measures in this area as it pertained to media handling, hard and soft copy information, as well as physical security. Developed process documentation and implemented best practices. Lead the automation and batch performance software teams. Developed process documentation and implemented best practices.

Supervisor 1994-1996Strategically led all aspects of the 24x7 operations area. Implemented many new processes which enabled elimination of contractors and provided significant headcount reductions. Lead and managed a staff of 142. Provided input to budget and capital expense forecast. Developed a training program and implemented best practices. Provided leadership, coaching, guidance, and training.

EDS – Electronic Data Systems

Manager - Information Management Center Control Room Operations Shift Manager 1992-1994Regarded as a successful leader of multiple business unit teams within the operations area. Accountable for people management and technical training initiatives, while managing operation of multiple large mainframe systems. Interfaced with customers and support groups. Enforced proper procedure execution. Ensured all service level requirements were met. Lead project teams while providing effective communication to executive management on a daily basis with operational and customer issues.

Team Leader – Advanced/Senior Operator 1988-1992Monitored mainframe operating systems as well as hardware and environmental conditions. Interfaced with scheduling operators and support groups. Provided mentorship and assistance to fellow teammates. Worked special projects to successful completion. Responsible for training of lesser experienced operators. Ensured escalation, documentation, and notification procedures were followed. Lead by example while coordinating maintenance activities. Responsible for tracking problem documentation and customer satisfaction in addition to coordinating daily activity of team.

EDUCATION / PROFESSIONAL DEVELOPMENT

EDS Leadership Development GraduateExperian Executive Leadership GraduateYoung, Clark & Assoc. Project ManagementGraduate EDS Operations Development Graduate Texas Institute of Technology ITIL Certified / Certification Number - GR750114667CL

References:

Barney SmithRetired Vice PresidentData Center OperationsExperianCell: 972-567-4078Email: barneybsmith@yahoo.com

Norman FrederickCustomer Relationship ManagerHitachi Data SystemsCell: 479-426-7026Email: norman.frederick@hds.com

Jason OxenhornCertified Sales SpecialistStorage NetworkingIBM CorporationPhone: 858-587-5091 T/L 339-5091Cell: 760-492-7727Email: joxenho@us.ibm.com

Cathey Camp

Senior Account ExecutiveSiriusPhone: (702) 614-4606Cell: (702) 743-1798Email: cathey.camp@siriuscom.com