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Christopher A. Kuntz Sr.

Executive Summary

15 years as a versatile and creative IT Infrastructure manager and System Administrator, leading technical groups, with a documented history of developing superior solutions. Areas of expertise include: Infrastructure, project management, Operational Excellence, SDLC, training, finance, governance, security, disaster recovery, business continuity, vendor management, incident and change management. Exceptional business partnering and communication skills, able to bridge the gap between shareholders at all levels. A proven leader with one of the most recognized brands in the world.

Accomplishments Over 15 years as an IT Service Manager

Information Technology Infrastructure Library (ITIL v3) Foundation certified

Spent the last 8 years managing cross functional teams throughout the Western US

Over 20 years of experience in IT Service Management, SLM, Lifecycle management, asset management, incident management, change management, and request management

When Coca-Cola migrated from Remedy™ to Service Now™, I worked to create the SLM strategy and established the SLA’s for literally thousands of Configuration Items (CI’s)

Managed the Los Angeles data center for 2 years

Supply Chain Initiative Area Manager for the Atlanta Division SAP WM implementation

Professional ExperienceCoca-Cola (2006–Present): Field IT Market Unit Manager

Developed high performance teams throughout the Washington, Oregon, Montana/Wyoming, and Northern California Market Units for over 8 years, supporting nearly 1000 internal customers from production to sales, VIP’s to service technicians

Collaborating with facility managers, contractors, and maintenance personnel, successfully managed numerous site remodels. Extensive knowledge of infrastructure requirements, and understanding how to apply a variety of solutions to achieve the desired results, allowed Coca-Cola to leverage its IT resources more effectively

Lead the West in developing wireless solutions for a myriad of applications. Partnering with equipment vendors, determined how best to apply a standard setup for a variety of a situations, enhancing flexibility and effectiveness, resulting in substantial savings in the capital infrastructure spend

As a charter member of company Operational Excellence (OE) team, wrote detailed process plans for tracking and life cycle management of PC’s, tablets, phones, and printers. Enabled nearly 200 technical analysts with process flow for everything from onboarding new hires, to disposing of assets at end of life, which created more reliable tracking of assets, a Sarbanes Oxley requirement

Managed Los Angeles Data Center for two years from 2009-2011. This was a Tier-2 facility which housed AS/400, imaging servers, application, and file and print servers

M: 510-719-6416ckuntz537@gmail.comckuntz@coca-cola.com

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Coca-Cola (2000-2006): Lead Technical Analyst Leading the Northern California hand held deployment, a multi-million dollar project encompassing

nearly six months of preparation and implementation, required coordination of efforts from a large number of groups, internal and external. Enabling 13 facilities for wireless communication, analyzing hundreds of delivery routes, and developing a meticulous training and deployment schedule. The precise execution of this hugely successful endeavor has helped Coca-Cola to realize an almost immediate increase in delivery efficiencies, decreasing overtime and greatly enhancing the work experience of our logistics and distribution force

Coordinated all PBX and IP telephony installations, working with local user’s, corporate Telco entities, LEC’s, CLEC’s, equipment vendors, cable vendors, and business partners to ensure efficient, effective installations with virtually no disruption to the business

Coordinated Northern California’s router and switch upgrade project, achieved huge savings to IT by eliminating the need for contract personnel

Determined the need for a more efficient method of interchanging data with business partner Information Resources Inc. Ideated and coordinated the direct link between Coke and IRI, greatly enhancing our ability to exchange information and resulting in saving each Consumer Marketing Group location 20 hours, on average, of non-productive time each week

Coca-Cola (2004-2005): Supply Chain Initiative Area Manager Reviewed application and process teams requirements for the implementation of SAP Supply Chain in

the Atlanta Division, leading the team responsible for determined all hardware requirements

Conducted product evaluation to determine compatibility, survivability, and supportability in the various critical environments, including production environments and customer facing sales

Worked with Architectural Assessment teams to determine viability of introducing each new piece of equipment in to the Coca-Cola network

Determined component review standards for differentiating capabilities never before utilized by the company, including fixed scanners, and VMU’s to take full advantage of SAP WM.

Through process integration and leveraging unparalleled vendor cooperation, realized a 30% savings on the $2.2M project

Coca-Cola (1999-2000): Senior Technical Analyst Provided network and desktop support to division users and senior staff members

Migrated File and Printers servers from Novell to Windows Server 2000

Lead the Norcal IT team in the piloting and automated migration of Windows 2000 to over 500 users

Project lead for Y2K transition, conducting extensive testing and evaluations of infrastructure and local systems

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Additional Professional Experience

US Navy (1977-1999): Electronics Technician Chief Experienced technician, supervisor, and manager in the electronics and information systems field

6 years providing formal classroom instruction and curriculum development in the theory and repair of electronics equipment; designated Master Training Specialist

Carried a TOP SECRET clearance as cryptographic SME dealing with Information Security on a daily basis

Introduced the use of PC networking; responsible for system development, testing and evaluation, implementation and configuration of all hardware and software. Monitored network security, managed system growth and procurement

Naval Air Station Lemoore; Honorable Discharge/Retired

Affiliations

Community Emergency Response Team (CERT) International Facilities Management Association IFMA Information Technology Council