chris everson tw telecon overview

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We know your network. But we also know your name tw telecom Overview

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This is a company overview of tw telecom. It contains company history, financials, products & services, competetive advantages, and technology deployment.

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Page 1: Chris Everson Tw Telecon Overview

We know your network.

But we also know your name

We know your network.

But we also know your name

tw telecom Overview

Page 2: Chris Everson Tw Telecon Overview

2

•tw telecom is a full service telecommunications provider.

•Headquartered in Littleton, Colorado with presence in 75 markets in the USA

•Providing everything from Data and Internet services to Local Voice/LD services.

•We own and operate our own network infrastructure and Central Offices in each of our markets across the country.

•This is an all fiber network with a SONET architecture offering self-healing solutions to our customers.

•We are a national company but we take a local approach, providing a top-notch level of support, both locally as well as nationally to each and every one of our customers.

Page 3: Chris Everson Tw Telecon Overview

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tw telecom – A Corporate History

1993 1996 1998 2000 2001 2003 2006

Time Warner Communications Formed as a JV between U S

WEST and Time Warner Cable to deliver residential cable

telephony(April 1993)

Time Warner Communications renamed

Time Warner Telecom

Larissa Herda named President and CEO

(July 1998)

Time Warner Telecom completes purchase of GST

Communications, expands into 15 new markets(January 2001)

Time Warner Telecom announces expansion into 5 new markets - Minneapolis, Chicago, Atlanta,

Columbia, Denver(May 2000)

Time Warner Telecom completes over 30 network

expansions, increasing market footprint to 44 Markets

(2003 through 2006)

Time Warner Telecom separates from Time

Warner Cable(July 1998)

Time Warner Telecom acquires Xspedius

Communications, expands into 31 new markets

(October 2006)

2008

Time Warner Telecom becomes tw telecom

(July 1, 2008)

Page 4: Chris Everson Tw Telecon Overview

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Who is tw telecom?

• One of the top three business Ethernet service providers nationwide• Over 26,000 metro and regional fiber route miles across the country*• Over 9,400 buildings lit with fiber-based services*• National footprint interconnected with fiber and multipurpose 10 Gig IP

backbone

What really sets us apart from other

providers is a deep-rooted, customer-first mindset at every level of our company, from

our CEO on down.

*as of 12/31/2008

Page 5: Chris Everson Tw Telecon Overview

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Local Presence: “National company with a local presence”. We continue to pride ourselves on keeping all account resources (account management, billing, management, and operations management) in the field.

Diversity: tw telecom’s builds, owns, and manages a diverse Fiber Optic Network. This network is 100% diverse from the local exchange carriers and all other providers in the region.

Reliability and Scalability: tw telecom’s Self-Healing network architecture protects against network cuts, equipment malfunction, and power failure. This advanced network lowers the MTR (Mean Time to Repair) for our customers and ourselves.

Customer Service: Top-Notch both locally & Nationally. tw telecom has an abundant amount of resources @ both the local and national levels to support our customers pre and post sale.

Advanced Solutions (Voice over IP): tw telecom has been a visionary leader in the deployment of Ethernet and advanced voice solutions over metro networks over the past 5 years.

Breadth of Service: tw telecom has a wide array of products and services that it can offer to clients both on-net and off-net.

Competitive Advantages

Page 6: Chris Everson Tw Telecon Overview

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Financial Strength

Financially Sound Business Model Not trying to be everything to everyone Over $352 million of cash and equivalents Allows us to invest in customer opportunities 26 quarters of enterprise revenue growth Highly diversified revenue base

Enterprise 74%, Carrier 23%, Intercarrier Comp 3%

Nearly 64% revenue is fully on our network Strong liquidity

No significant major debt maturities until 2013

Page 7: Chris Everson Tw Telecon Overview

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Products and Services Strategy

Voice & DataIntegrated Access

VoIPBusiness

Class

StorageTransport

Security & IPVPN Services

Managed Services - 24x7x365 Monitoring & MaintenanceManaged Services - 24x7x365 Monitoring & Maintenance

Hosted ServicesAnti-VirusAnti-Spam

UnifiedMessaging

Transport & WavelengthsDS-1, DS-3, OC-3, OC-12, OC-48, OC-192

Switched ServicesDigital Trunks, Primary Rate Interface, LD

IP ServicesInternet Access to 1 Gig

NLANMetro

Ethernet

FoundationalNetworkServices

ManagedBundledServices

ManagedApplications

Available Today

Planned or In Progress

Extended NLAN (WAN Service)

Robust service portfolio meeting wide range of enterprise applications

Page 8: Chris Everson Tw Telecon Overview

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Metro Network Architecture

Core Fiber Backbone< 256 Strands

Distribution Rings< 24 Strands

DWDM System32 – 64 Waves

Up to 10G

LEC Office

Carrier Hotel/POPEnd User Bldg

MSPPSONET ADM

VoiceDS-nOC-nEthernetInternet

TWTC C.O.

MSPPSONET ADM

MSPPSONET ADMType II

VoiceInternetDS-n

Class 5DCS3/1

VoIPMedia

Gateway

Next GenIntegrated

Access

MSPPSONET ADM

EthernetSwitch

EdgeIP

Routers

Core IPRouters

DWDM

PSTN

tw telecomSS7 Network

DS-nOC-n

24 x 7 Monitoring/Maintenance, NEBs-3, UPS, Diesel Generator, etc.

IPBackbone

Up to OC-192

End User Bldg

VoiceDS-nOC-nEthernetInternet

MSPPSONET ADM

Page 9: Chris Everson Tw Telecon Overview

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The MyPortal Home Page

Order Status & Detail

Billing InformationInvoice View & Online Bill Pay

Performance Data

Ticket Status & Detail

Account Info

Notification Details

View, Submit & Track Requests

Page 10: Chris Everson Tw Telecon Overview

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2009 Jacksonville Team

John Schuchart

RVP, Southeast Region

Gene Mohen

Regional Operations Director

Ryan McGregor

VP / General Manager Jacksonville Division

Melanie Brown

Sales Support Specialist

Chris Everson

Account Executive

* John Colbert *

Network Applications Engineer

Kevin O’Neill

Sales DirectorPhil Braum

City Operations Director

Local Technicians

Central Office and Field

Dan Riegel Central Office Engineer

Tony Manns

Sr. Manager Sales Engineering

Ken Mikell

Outside Plant Engineer

Page 11: Chris Everson Tw Telecon Overview

11

Thank You

All Internet.

All Data.

All Voice.

All the time.

All Internet.

All Data.

All Voice.

All the time.