chris 2016 new resume

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Chris Hopkins

Chris Hopkins

4817 Howardsville Rd.- Apison TN 37302 - (423) 381-5300 - chrishopkins27@gmail.com_

Summary

Over 10 years business to business collections experience. Adept at building relationships from scratch and achieving results in lowering debt and DSO consistently. More than 15 years of experience in an accounts receivable role using Microsoft Excel, Word and Outlook as well as Oracle, SAP, JD Edwards, AS400 and Great Plains.Highlights 5+ Years Experience with AS400

Proficient in Excel and Outlook

Dun and Bradstreet and Skip Tracing Experience

Customer Service and Dispute Resolution

Proven Experience at Lowering DSO and Over 60 Day Past Due Balance

Education

Chattanooga State Community College: Chattanooga, TN Associate of Science Graduation Date Dec. 2016Ohio Center for Broadcasting: Columbus, OH - 2010

Radio/TV Production, copywriting, and public speaking

Columbus State Community College: Columbus, OH 1994-2001

Office Administration

Ohio University: Athens, OH 1992

Political Science/Journalism

Professional ExperienceConvergys, Chattanooga, TN

Customer Service Agent

December 2015 - Present Received Inbound Customer Calls

Resolved Customer Complaints and Billing Issues

Sold Programming and Equipment Upgrades

Maintained Above Required Levels of Call Success

Core One Fitness, Ft. Oglethorpe, GA

May 2015 December 2015 Fitness Director Opened and Closing Duties

Contacted Vendors

Set Appointments

Membership Sales and Account Management

Randstad, Chattanooga, TN

April 2015 - May 2015Accounts Receivable Contractor

Business to Business Collections and Customer Service

Maintained Records in Company Database

Minimum of 20 Contacts Per Day

Accountemps, Chattanooga, TN

March 2014 January 2015Accounts Receivable Contractor

Business to Business Collections and Customer Service

Worked in AS400 data base as well as with Excel

Reduced over 90 day past due balance by 25% U.S. Xpress, Chattanooga, TN

August 2013 November 2013 Billing Specialist Created weekly customer billing Created reports in Excel Verified current fuel and billing rates.Worthington Cylinders, Columbus Ohio Collections Specialist

July 2011 March 2013 Worked hand in hand with sales to resolve late payment, pricing, shipping and other disputes

Reduced over 60 day past due balance by 78% from 11/20/12 to 2/20/13 while total aging balance increased by 16% during said time period

Resolved disputed invoices, created credits and maintained account information in JD Edwards database