Chris 2016 New Resume

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<p>Chris Hopkins</p> <p>Chris Hopkins</p> <p>4817 Howardsville Rd.- Apison TN 37302 - (423) 381-5300 - chrishopkins27@gmail.com_</p> <p>Summary</p> <p>Over 10 years business to business collections experience. Adept at building relationships from scratch and achieving results in lowering debt and DSO consistently. More than 15 years of experience in an accounts receivable role using Microsoft Excel, Word and Outlook as well as Oracle, SAP, JD Edwards, AS400 and Great Plains.Highlights 5+ Years Experience with AS400</p> <p> Proficient in Excel and Outlook</p> <p> Dun and Bradstreet and Skip Tracing Experience</p> <p> Customer Service and Dispute Resolution</p> <p> Proven Experience at Lowering DSO and Over 60 Day Past Due Balance</p> <p>Education</p> <p>Chattanooga State Community College: Chattanooga, TN Associate of Science Graduation Date Dec. 2016Ohio Center for Broadcasting: Columbus, OH - 2010</p> <p> Radio/TV Production, copywriting, and public speaking </p> <p>Columbus State Community College: Columbus, OH 1994-2001</p> <p> Office Administration</p> <p>Ohio University: Athens, OH 1992</p> <p> Political Science/Journalism</p> <p>Professional ExperienceConvergys, Chattanooga, TN</p> <p>Customer Service Agent </p> <p> December 2015 - Present Received Inbound Customer Calls</p> <p> Resolved Customer Complaints and Billing Issues</p> <p> Sold Programming and Equipment Upgrades</p> <p> Maintained Above Required Levels of Call Success</p> <p>Core One Fitness, Ft. Oglethorpe, GA</p> <p> May 2015 December 2015 Fitness Director Opened and Closing Duties</p> <p> Contacted Vendors</p> <p> Set Appointments</p> <p> Membership Sales and Account Management</p> <p>Randstad, Chattanooga, TN</p> <p> April 2015 - May 2015Accounts Receivable Contractor</p> <p> Business to Business Collections and Customer Service</p> <p> Maintained Records in Company Database</p> <p> Minimum of 20 Contacts Per Day</p> <p>Accountemps, Chattanooga, TN</p> <p> March 2014 January 2015Accounts Receivable Contractor</p> <p> Business to Business Collections and Customer Service</p> <p> Worked in AS400 data base as well as with Excel</p> <p> Reduced over 90 day past due balance by 25% U.S. Xpress, Chattanooga, TN</p> <p> August 2013 November 2013 Billing Specialist Created weekly customer billing Created reports in Excel Verified current fuel and billing rates.Worthington Cylinders, Columbus Ohio Collections Specialist </p> <p> July 2011 March 2013 Worked hand in hand with sales to resolve late payment, pricing, shipping and other disputes</p> <p> Reduced over 60 day past due balance by 78% from 11/20/12 to 2/20/13 while total aging balance increased by 16% during said time period</p> <p> Resolved disputed invoices, created credits and maintained account information in JD Edwards database</p>