CHRISTOPHER L. TOMS571-213-4720, clt2166@gmail.com

SUMMARY: A Service-Connected Disabled Veteran and combat tested leader with experience in: Leadership High risk and high stress environments Effective group communication Creative problem solving Resource and personnel management Innovation Interviewing

Development and implementation of training programs

Handling of sensitive materials Team building Inter-office conflict resolution Multitasking Coaching for development

Historically capable of supervising daily tasking of over 30 team members and personally leading small teams on operations involving business critical objectives with time-sensitive deadlines. Comfortable with transitioning from individual contributing roles to supervisory roles as dictated by operational needs. Maintains situational awareness in order to seek the best available course of action, without becoming mired in a search for a perfect solution at the expense of a strategically sound solution.

PROFESSIONAL EXPERIENCE Data Center Site Lead Oct 13 – Present

Generates reports tracking team metrics to ensure all team members are meeting or exceeding key performance indicators pertaining to data center operations.

Selected as a large scale event (LSE) response trainer tasked with both conducting realistic LSE response training scenarios and evaluating competency levels for all technicians in the availability zone.

Actively engage new team members on duties assigned, coaching through developmental progression where necessary and creating new documentation on hardware troubleshooting to assist integration of new team members to the Data Center environment.

Successfully coached a recently transferred technician on methods for improving workplace effectiveness. Employee transferred to the team with a standing of 103 out of 144 peers. After 3 months, the weighted average of the technicians work performance placed the technician 27 out of 144.

Exercised knowledge as a data center build subject matter expert to train on-coming site lead candidates on core concepts, components, and duties related to the data center build environment.

Performs duties as operational escalation point for large scale events at assigned sites. Responsible for representing operations teams for multiple new data center builds in all facets of

build projects in support of site turn up. Tasks to include: technical design document review, site audits, equipment procurement, security compliance, and safety compliance.

Developed intuitive solutions to unique problems caused by construction, environment, network, and scalability issues while assisting with new Data Center builds.

Routinely host and attend professional briefings and meetings for all levels of staffing and management on a wide range of topics pertaining to the Data Centers mission.

Assigned lead on one of Data Center Operations largest ever rack retrofit projects at the projects mid-year mark while project was off schedule, out of budget, and at significant risk of missing the completion window. Successfully delivered originally scoped project on time with a less than .3% defect.

Performed mid flight project analysis on a failing project, and instituted mechanisms and policies that resulted from a project moving from being out of control to on target for completion in less than 30 days.

Conducted 60+ interviews and 250+ resume screenings for 2014 headcount requirements.

CHRISTOPHER L. TOMS, 571-213-4720, clt2166@gmail.com

Lead continuous improvement initiatives on hardware retrofit processes leading to an effective work model that increased production by 30% and allowed for the reduction of staffing needs by 40% without impacting completion date.

Completed rack retrofit Project for US-East region accounting for 1600 racks and 33,000 SSD drive retrofits at an average of 80 racks and 2000 SSD drives retrofitted and returned to customer capacity per work week.

Refined the global failure codes list used by Data Center Operations to categories hardware repairs and work requests.

Assisted data center management as a subject matter expert on refining ticket and change management restrictions due to LSEs or holiday black-outs.

Executed just in time improvements to communication systems in new data center buildings resulting in smoother inter-team communications facilitating a faster LSE recovery time.

Modified server-rack infrastructure to better accommodate company needs by utilizing available infrastructure to create several racks for hot-swappable network devices to drive down critical repairs times during LSEs and reduce operational overhead requirements by eliminating the need for a specific type of time intensive cyclic tasks.

Created continuous improvement wiki-style guide with hyper-linked pages for new data center builds. Document contains all necessary information, actions, applicable standards, and run books for each specific element pertaining to data center operations.

Contributed to new build expense standardization project encompassing all capital and operational expenses for new build Capital Appropriation Requests and Capital Acquisition Requests.

Data Center Technician II Nov 12 – Nov 13

Core contributor to developing a queue management tool for creating a standard of work for Data Technicians globally.

Accounted for 3% of all trouble ticket resolved globally by Data Center Operations in 2013 Achieved a Data Center cluster first of zero trouble tickets during Q4 rush 2012 and again in Q2

and Q3 of 2013. Early member of the Data Tech University development team; contributing over 500 wiki updates

and documents for Hardware repair workflows, ticket communication, ticket etiquette, ticket tagging standardization, and the data tech on-boarding document.

Selected to train and mentor new hire team members in amazon culture and effective work techniques.

Assisted Support Engineering teams with categorizing daily operations ticket work into groups, allowing for a new weighted metrics score to better classify the quality of work performed by data techs globally.

Assisted Hardware Engineering departments with developing troubleshooting methodology for a new hardware type, successfully identifying issues previously missed during hardware quality testing.

Detected and drove tracking of server hardware failures in several specific hardware types. Tracking measures were used to engage manufacture teams and resulted in successfully solving several hardware failure issues related to fan vibrations and server harmonics.

Provided 24/7 on-call coverage on rotating schedule. Drive improvement initiatives in ticket workflow to improve customer experience and facilitate

better communication between repair technicians in the field and system administrators acting on behalf of the customer.

Escorted vendors and contractors as required by security policy and procedures.

CHRISTOPHER L. TOMS, 571-213-4720, clt2166@gmail.com

Training NCO, Platoon Sergeant, United States Marine Corps July 02 – July 06 2nd Light Armored Reconnaissance Battalion, Delta Company, Weapons Platoon.

Managed all training rosters for 144 marines and officers, ensuring all personal received required training courses and qualifications.

Conducted all facets of military performance reviews for staff of 16, including generation of Performance Improvement Plans (PIP), remedial training plans, and meritorious promotion documentation.

Personally selected to rebuild company assets and standards; scaling from post deployment size of 30 back to operational strength of 144 Marines.

Conceived and implemented an innovative method of rifle marksmanship instruction utilizing modern technology such as the Indoor Simulated Marksmanship Trainer (ISMT) which resulted in over 800 of the 1088 Marines scoring the highest rating possible, while completely eliminating all range failures.

Designated a subject matter expert tasked with liaison duties for a Congressional party reviewing a proposal to increase unit size by 20%.

Directly supervised 30 Marines, providing needed oversight and flexibility that ensured all key performance indicators and operational standards were met.

Provided weekly briefs to executives about unit equipment, personnel, and operational status Maintained accountability and serviceability for over $10 million dollars in government property,

including classified materials and weapon systems. Delegated and enforced accountability for stockpiles of $12 million dollars worth of equipment

and munitions in an actively hostile operational theater.

PROFESSIONAL HIGHLIGHTS Employee of the Month, Amazon Data Centers (2013) Bachelors of Science in Conflict Analysis with focus on Leadership Studies, George Mason

University 3.83 GPA (2012)o Presidential Scholars List, Dean's List four consecutive semesterso Member of the Phi Kappa Phi, Tau Sigma, Phi Theta Kappa National Honor's Societieso Member of the American Criminal Justice Association - Lambda Alpha Epsilono General Studies with focus in Criminal Justice A.S with Magna Cum Laude Honors 3.84

GPA Top Secret Security Clearance with Single Scope Background Investigation granted

November 16, 2007 through OPM Virginia DCJS ID: 99207372 Certified Security Officer, Alarm Respondent, Firearms

Endorsement Honorable Discharge from Active Service (2006) Combat Marksmanship Instructors Course Honor Graduate (2004, 2005) Certificate of Good Conduct, Good Conduct Medal USMC (2005) Certificate of Commendation for actions in Fallujah, Iraq (2004) USMC Letter of Appreciation & Presidential Unit Citation, Operation Iraqi Freedom (2003) Meritorious Mast, School of Infantry Honor Graduate (2003) for cognitive analysis and decisive

decision making