children & young people services suppliers & contractors april 2012

21
Children & Young People Services Children & Young People Services Suppliers & Contractors Suppliers & Contractors April 2012 April 2012 Business Continuity Business Continuity Rick Thornton, Business Continuity Manager Rick Thornton, Business Continuity Manager

Upload: rupali

Post on 21-Jan-2016

66 views

Category:

Documents


0 download

DESCRIPTION

Children & Young People Services Suppliers & Contractors April 2012. Business Continuity Rick Thornton, Business Continuity Manager. Business Continuity. The objectives for today…. Help you to develop business continuity plans. Help you to improve your business continuity plans. - PowerPoint PPT Presentation

TRANSCRIPT

Page 1: Children & Young People Services  Suppliers & Contractors  April 2012

Children & Young People ServicesChildren & Young People Services Suppliers & Contractors Suppliers & Contractors

April 2012April 2012

Business ContinuityBusiness Continuity

Rick Thornton, Business Continuity ManagerRick Thornton, Business Continuity Manager

Page 2: Children & Young People Services  Suppliers & Contractors  April 2012

Help you to develop business continuity plans.Help you to develop business continuity plans.

Help you to improve your business continuity plans.Help you to improve your business continuity plans.

Share your questions and answers.Share your questions and answers.

Business ContinuityBusiness Continuity

The objectives for today…The objectives for today…

Page 3: Children & Young People Services  Suppliers & Contractors  April 2012

Sent out 79 questionnaires, 55 were returned (70%) Sent out 79 questionnaires, 55 were returned (70%) …very good, so a big thank you. …very good, so a big thank you.

But likely that a third don’t do Business Continuity, But likely that a third don’t do Business Continuity, which is not so good. which is not so good.

22 returned a copy of their BCP, which was also 22 returned a copy of their BCP, which was also good. good.

The not so good news…over two thirds of plans The not so good news…over two thirds of plans showed room for improvement.showed room for improvement.

Business ContinuityBusiness ContinuityA recent survey…A recent survey…

Page 4: Children & Young People Services  Suppliers & Contractors  April 2012

Incident management arrangements were satisfactory. Incident management arrangements were satisfactory. Contact details were good.Contact details were good. Document control indicated a review in the last 12 months.Document control indicated a review in the last 12 months.

However…However… Plans tended to be focused only on risks/threats.Plans tended to be focused only on risks/threats. Contingencies could be more clearly set out.Contingencies could be more clearly set out. The level of detail could have been greater.The level of detail could have been greater. Roles and responsibilities were often not specified.Roles and responsibilities were often not specified.

Business ContinuityBusiness ContinuityWhat we found in the BC plans…What we found in the BC plans…

Page 5: Children & Young People Services  Suppliers & Contractors  April 2012

Some chalk and talk.Some chalk and talk.

Practical sessions to put the theory into practice.Practical sessions to put the theory into practice.

Time to ask questions and discuss answers.Time to ask questions and discuss answers.

Business ContinuityBusiness Continuity

The format today…The format today…

Page 6: Children & Young People Services  Suppliers & Contractors  April 2012

Safeguard children and young people.Safeguard children and young people.

Maintain your reputation.Maintain your reputation.

Keep your customers happy.Keep your customers happy.

Keep ahead of the competition.Keep ahead of the competition.

Save on the cost of recovery.Save on the cost of recovery.

Reduce the hassle and stress.Reduce the hassle and stress.

Business ContinuityBusiness Continuity

Why do Business Continuity?Why do Business Continuity?

To protect your business in the event of a disaster.To protect your business in the event of a disaster.

Page 7: Children & Young People Services  Suppliers & Contractors  April 2012

In the interests of children, young people and their In the interests of children, young people and their families.families.

Maintain our reputation.Maintain our reputation.

Meet our statutory duties.Meet our statutory duties.

Saves on our costs of recovery.Saves on our costs of recovery.

Reduce our hassle and stress.Reduce our hassle and stress.

Business ContinuityBusiness Continuity

Why do we want you to do Business Continuity?Why do we want you to do Business Continuity?

To minimise the disruption to one of our critical services.To minimise the disruption to one of our critical services.

Page 8: Children & Young People Services  Suppliers & Contractors  April 2012

Business ContinuityBusiness ContinuityFirst part of practical exerciseFirst part of practical exercise

The fire alarm goes in the middle of a busy day, you evacuate The fire alarm goes in the middle of a busy day, you evacuate your premises and the building really is on fire.your premises and the building really is on fire.

For a while the Fire Service struggles with the blaze, it’s clear For a while the Fire Service struggles with the blaze, it’s clear you’re not going back in.you’re not going back in.

It’s cold & wet, it will be dark soon, some staff are off sick, some It’s cold & wet, it will be dark soon, some staff are off sick, some children and young people are frightened and the battery on your children and young people are frightened and the battery on your mobile has gone.mobile has gone.

Then a man says to you…”Hello, I’m from the EADT”.Then a man says to you…”Hello, I’m from the EADT”.

What have you got and/or What have you got and/or what do you wish you had?what do you wish you had?

Page 9: Children & Young People Services  Suppliers & Contractors  April 2012

Business ContinuityBusiness Continuity

First part of practical exerciseFirst part of practical exercise

What have you got and/or what do you wish you had to prevent What have you got and/or what do you wish you had to prevent the incident becoming a crisis?the incident becoming a crisis?

FeedbackFeedback

Page 10: Children & Young People Services  Suppliers & Contractors  April 2012

Business ContinuityBusiness ContinuityIncident Management Incident Management (was good in the survey)(was good in the survey)

How you respond to the situation as it happens.How you respond to the situation as it happens.

A battlebox or grab bag.A battlebox or grab bag.

An immediate place of safety for children, young people An immediate place of safety for children, young people and/or staff.and/or staff.

A communication back up and contact details.A communication back up and contact details.

What else?What else?

Once you are happy that the Once you are happy that the incident hasn’t turned into a crisis, incident hasn’t turned into a crisis, you can start to think ahead.you can start to think ahead.

Page 11: Children & Young People Services  Suppliers & Contractors  April 2012

Business ContinuityBusiness ContinuitySecond part of practical exerciseSecond part of practical exercise

You survey the smoking ruins…You survey the smoking ruins…

The roof has collapsed, people have been traumatised, your The roof has collapsed, people have been traumatised, your staff are wondering if they will lose their jobs, you have lost staff are wondering if they will lose their jobs, you have lost all your records.all your records.

You call the County Council and Katrina reminds you that You call the County Council and Katrina reminds you that you have a statutory duty to recover your contracted you have a statutory duty to recover your contracted service.service.

What have you got and/or what What have you got and/or what do you wish you had?do you wish you had?

Page 12: Children & Young People Services  Suppliers & Contractors  April 2012

Business ContinuityBusiness Continuity

Second part of practical exerciseSecond part of practical exercise

What have you got and/or what do you wish you had to help What have you got and/or what do you wish you had to help you get your business going again?you get your business going again?

FeedbackFeedback

Page 13: Children & Young People Services  Suppliers & Contractors  April 2012

Business ContinuityBusiness Continuity

This is the Business Continuity bit.This is the Business Continuity bit.

Start by identifying the most important Start by identifying the most important things that need recovering…things that need recovering…

The critical part of the service.The critical part of the service.

Your key front line operational activities (care, fostering, Your key front line operational activities (care, fostering, education)education)

Your other business support activities (billing, marketing).Your other business support activities (billing, marketing).……and how quickly.and how quickly.

Therefore, have a clear idea what it is your are recovering, Therefore, have a clear idea what it is your are recovering, whilst not putting at risk the children’s health and welfare.whilst not putting at risk the children’s health and welfare.

Page 14: Children & Young People Services  Suppliers & Contractors  April 2012

Business ContinuityBusiness Continuity

Also identify the most important resources that support Also identify the most important resources that support your service and/or critical activities…your service and/or critical activities…

Your location, venue, property (plus the contents).Your location, venue, property (plus the contents).

Your staff, volunteers (their skills, knowledge, morale).Your staff, volunteers (their skills, knowledge, morale).

Utilities; water, power, phones, gas.Utilities; water, power, phones, gas.

Information, data, IT, telephony.Information, data, IT, telephony.……and how quickly.and how quickly.

Therefore, have a clear idea what Therefore, have a clear idea what it is you need for recovery. it is you need for recovery.

Page 15: Children & Young People Services  Suppliers & Contractors  April 2012

Business ContinuityBusiness Continuity

Then identify the threats that could disrupt your service.Then identify the threats that could disrupt your service.

Loss of venue…fire or flood.Loss of venue…fire or flood.

Loss of utility.Loss of utility.

Loss of staff…winter flu, flu pandemic, competition.Loss of staff…winter flu, flu pandemic, competition.

Loss of critical supplier.Loss of critical supplier.

Loss of IT or telephony.Loss of IT or telephony.

Known as the Business Impact Assessment.Known as the Business Impact Assessment.

Page 16: Children & Young People Services  Suppliers & Contractors  April 2012

Business ContinuityBusiness Continuity

Then plan the key things you would do if it happened.Then plan the key things you would do if it happened.

These are your contingencies… These are your contingencies… (for each threat or for each key activity)(for each threat or for each key activity)

An alternative site.An alternative site.

Staff on standby or staff who can multi task.Staff on standby or staff who can multi task.

Alternative suppliers.Alternative suppliers.

IT back up.IT back up.

Comm’s back up.Comm’s back up.

Alternative heating.Alternative heating.

Bottled water.Bottled water.

Page 17: Children & Young People Services  Suppliers & Contractors  April 2012

Business ContinuityBusiness Continuity

Make some simple practical arrangements…Make some simple practical arrangements…

Write it down…call it a plan.Write it down…call it a plan.

Talk it through and then walk it through.Talk it through and then walk it through.

Consider buddying up with another organisation.Consider buddying up with another organisation.

Tell whoever needs to know (staff, families etc.).Tell whoever needs to know (staff, families etc.).

Regular review (esp. contact details).Regular review (esp. contact details).

Page 18: Children & Young People Services  Suppliers & Contractors  April 2012

Business ContinuityBusiness Continuity

Third part of the practical exercise…Third part of the practical exercise…

Take a look at each others’ business continuity plans.Take a look at each others’ business continuity plans.

What are the strengths and weaknesses?What are the strengths and weaknesses?

Business Impact Assessment (activities and threats).Business Impact Assessment (activities and threats).

Incident ManagementIncident Management

ContingenciesContingencies

Contact detailsContact details

Page 19: Children & Young People Services  Suppliers & Contractors  April 2012

Business ContinuityBusiness Continuity

Third part of the practical exercise…Third part of the practical exercise…

What are the strengths and weaknesses of your BC Plan What are the strengths and weaknesses of your BC Plan and the others that you have seen?and the others that you have seen?

FeedbackFeedback

Page 20: Children & Young People Services  Suppliers & Contractors  April 2012

Business ContinuityBusiness ContinuityHow can we help?How can we help?

We can provide :We can provide :

A simple guide.A simple guide.

Templates to fill in.Templates to fill in.

A second opinion…be a “critical friend”.A second opinion…be a “critical friend”. }}FreeFree

Read through our booklet, go to our website, give us a call.Read through our booklet, go to our website, give us a call.

[email protected], 01473 260439, 01473 260439

www.suffolkresilience.comwww.suffolkresilience.com

Page 21: Children & Young People Services  Suppliers & Contractors  April 2012

Those starting out…have you got what you need to Those starting out…have you got what you need to start BCPs?start BCPs?

Those with BCPs…have you pi8cked up some ideas Those with BCPs…have you pi8cked up some ideas for improving them?for improving them?

Are there any unanswered questions?Are there any unanswered questions?

Business ContinuityBusiness Continuity

Did we achieve today’s objectives?Did we achieve today’s objectives?