Chetan BannurNo. 26, 3rd Main, 5th Cross, KSRTC Layout, JP Nagar 2nd Phase, Bangalore; 560078

chetan.bannur@gmail.comPh: +91 9916136686

I have over 25+ years of professional experience in the IT industry. My core skills are end to end delivery management, product development, client relationship management, financial management, contract management, people management and solutioning. I have led teams in responding to RFP, attending Orals, mobilization including due diligence and knowledge transition. Engagements I’ve lead has seen a substantial increase in team size, revenue and bottom line. I have lead large complex portfolios providing IT services globally. I have partnered with clients in developing strategic IT transformational solutions. I have been successful in building culturally diverse, people centered units driven by stringent process. I have worked in various countries in Asia, Europe, North America and Australia and have extensive experience in dealing with client executives.

Objective: Industrialize, transform, build a highly motivated team, ensure a high level of stakeholder satisfaction, continuous skills enhancement, lead by example.

Professional Experience – Summary

Managing Director, Accenture Services Pvt. Ltd., Bangalore, India [2005 – 2016] Global Specialty Insurer [2014 - 2016] – Led a large complex engagement, with a team size of

700+, spanning multi geographies (North America, Europe, Asia, Australia & New Zealand) across multiple lines of business, transforming a fragmented IT service into a seamless, industrialized, future ready technology unit, driving significant client benefits. Took over this engagement as a lead at a time when one of the major development projects in the engagement had a significant effort, schedule and cost variance resulting in a major client dissatisfaction, turned it around and the engagement saw a significant growth and client satisfaction from thereon.

Large Life Insurer [2013 – 2014] – Led a large complex engagement, spanning multi geography (Hong Kong & Malaysia) and work delivered out of China, enhancing skills of team in China delivery center, implementing continuous improvement, optimizing service management, re-building client faith and relationship. An engagement wherein the client was dissatisfied with the service saw a growth of 20% in a year after I took over.

Largest P&C provider [2012 – 2013] – Led one of the largest System Integration program

developing an Integrated Customer Platform across LoBs as fire, auto, bank; significantly

enhancing customer experience. Played a key role in ensuring consistency in technical architecture and design.

Large Life Insurer [2011 – 2012] – Led a very complex US engagement with a negative margin, deteriorating client relationship, missed contractual commitments into a situation of better client relationship, minimum impact to project financials, delivery with quality, ensuring no legal implications. Played a key role in reestablishing the client faith which has resulted in further wins.

Large P&C Insurer [2009 – 2011] – Led the mobilization, delivery and transformation of a large complex US engagement, during a crisis related to the incumbent vendor in 2009; transitioned the work of more than 120 fte from incumbent vendor in a short period of 6 weeks. Played a key role in selling the firms capability, building client relationship which resulted in the team growing to a substantial size of more than 1200 people.

Multiple insurers from USA, Japan, Switzerland [2005 – 2008] – Managed multiple engagements, Increased revenue growth and profits on engagements, Introduced the first financial services engagement in Delhi delivery center, Introduced a methodology for bi-lingual engagements, Played key role in several prospective client visits and oral presentations, Played a key role on shaping of several contracts, contract renewals, Played a key role in solutioning, Mobilized people, process & tools ensuring high quality services and greater customer satisfaction, Ensured industrialization, intelligent delivery and transformation. One of the engagements grew from a team size of 25 to 150. Started a bi-lingual engagement in the Japan region and later heled get work from Switzerland and other entities of the client making it a global account.

Senior Project Manager, First Apex, Bangalore, India [2004 – 2005] Lead a team to develop a life insurance product in J2EE

Project Manager, HCL Perot systems, Bangalore India [2002 – 2003] Primary responsibilities included delivery management for a large airlines engagement and a

banking engagement.

Project Manager, Sonata S/w, Bangalore India [1994 – 2002] Developed, designed, project managed several projects, Had a long onsite stint in USA for

one of the assignments, Key person on several prospective client oral presentation, Key person for RFP/RFI response, Certified designer, Participated in several knowledge transition and due diligence, Played the role of a technical architect

Team Lead, Hidada Limited, Jeddah, Saudi Arabia [1992 – 1993] Designed and developed several application related to structural steel engineering

Developer, NIC [1989 – 1991] Developed various statistical systems

Education

Post Graduate Diploma in Computer Science from Jawaharlal Nehru Technological University, Hyderabad

Executive MBA from IIM Calcutta Certified Solution Architect Certified project Management Professional