Cheryl Yerger CY Contact

718 Rishel Drive York, PA 17406 c.yerger@yahoo.com (717) 858-0195

Education

Seton Hall University Bachelor of Arts, Major in Communications & Music Accomplishments: Broker License, Real Estate Instructor License, Member of Real Estate Educators Association (2007), Leadership York Graduate

Committee, Chair and Board Member of various Boards/Associations

Mission Statement To recognize and improve the perception of value to customers both internal and external through education, leadership and productivity

Professional Experience Jack Gaughen Realtor ERA, York, PA – 3/2013-Present Sales Manager Responsible for profitability, growth and retention of the second largest office within the Jack Gaughen family. Under my management, the York Office won the Master’s Cup award in 2013, for having the highest profitability and growth for the year. Also was in the top 20% of NRT offices for 2013. Key Projects: Implemented secondary office in Stewartstown, PA.

Worked with the President of JGR to create a café style office to increase market share and profitability in Southern York County. This included design of office space, getting licensee approval from RE Commission, Creating Marketing Plan and helping agents transition from one office to the other. Currently managing both York and Stewartstown locations comprising of 42 agents .

Coaching, Training, Mentoring of agents and staff through one on one, group and office wide meetings and workshops to increase productivity, motivation and profitability

Jack Gaughen Realtor ERA, Dillsburg, PA – 5/2011- 3/2013 Sales Director Grew this smaller office from 17 agents to 25 agents. This office previously had no new recruits for 18 months. The increase in new agents exceeded office goals for Closed GP, two years in a row. Key Projects: Changed the attitude of the office from negative to positive

by analyzing existing practices and policies and creating new ones. Improved staffing, conducted stop/start analysis on both office and agent level. Increased morale, productivity and retention.

Transferable Skills Communicator Recruiter Leadership Customer Retention Objection Handling Profit Growth Passionate Integrity Motivator

Cheryl Yerger CY

718 Rishel Drive, York, PA 17406 (717) 858-0195 Page 2

Professional Experience

Jack Gaughen Realtor ERA, Camp Hill, PA – 1/2004 – 5/11 Trainer Responsible for Education & Agent Development for both new and experienced agents. Created curriculum as well as enhanced existing curriculum to reflect market conditions and best practices. Classroom size ranged from 3 students to over 100 and consisted of both live and virtual training environments. Key Projects: Implemented Continuing Education program for the company, working with a

partner school in Pittsburgh. Worked to get classes approved by the RE commission, taught and distributed CE credits.

Worked with sister companies to implement an Exam Prep class to help students prepare to take the Real Estate Exam

Pre-License Instructor (through independent school). I instructed students in two 30 hour classes required to obtain a real estate license

Responsible for coordinating and implementing the rollout of HomeBase software program to all branch offices. Responsible for making sure both staff and independent contractors were educated and trained in the program. Created presentations and educational materials for classes.

Jack Gaughen Realtor ERA, York, PA – 10/2002 - present Realtor Residential Real Estate Agent serving York & Adams Counties. Awarded various recognitions over the years including Rising Star award and Referral Associate of the Year. York International Corporation, York PA Various Positions I began working for this company as a receptionist and was promoted consistently through the 12 years I worked there with my final position being Product Marketing Engineer. Key responsibilities ranged from preparing scope and job take-offs to creating marketing and sale tools, training sessions for field employees, conducting tours of facilities to customers and explaining the manufacturing process. Each position was technical in nature and required a technical aptitude as well as thinking outside the box to solve problems and provide customer satisfaction. I can provide specific details of each position if requested.