CHELSEA  ANDERSON  3611  University  Drive  •  Durham,  NC  !  27707  

chelrach5@gmail.com  •  269.470.1279    ________________________________________________________________________________________________________________________    PERFORMANCE  PROFILE  Motivated  and  dynamic  individual  with  varied  administrative  and  development  experience  in  both  nonprofit  and  for-­‐profit  business  sectors.  Over  seven  years  of  customer  service  and  event  coordination  experience,  with  exceptional  interpersonal  skills  and  an  ability  to  forge  relationships  with  all  levels  of  personnel  and  diverse  populations.  Thoroughly  enjoys  working  with  others,  especially  with  those  who  aren't  afraid  to  “think  outside  the  box;”  believes  that  hard  work,  communication,  and  creativity  are  vital  assets  for  professional  and  personal  growth.    ________________________________________________________________________________________________________________________    TECHNICAL  SKILLS  Proficient  with  Microsoft  Office,  Outlook,  Google  tools  &  database  management  software  |  Excellent  writing,  editing  &  proofreading  skills  |  Very  clear  &  effective  oral/written  communication  skills  |  Excellent  time  management  skills  &  ability  to  prioritize  tasks  |  Familiarity  with  creating,  developing  &  editing  promotional  materials,  educational  materials  &  newsletters  |  Knowledge  of  HTML  &  social  media  marketing,  including  Constant  Contact  certification  |  Independent  worker  with  ability  to  collaborate  |  Knowledgeable  in  event  planning  &  campaign  organization,  in  various  business  sectors.    ________________________________________________________________________________________________________________________    EDUCATION  University  of  Michigan  Ann  Arbor,  MI  B.S.:  Brain,  Behavior  and  Cognitive  Sciences  (BBCS),  2012    ________________________________________________________________________________________________________________________    WORK  EXPERIENCE  :  SKY  ZONE  Durham  Location:  Durham,  NC Job  Title:  Lead  Events  Coordinator Dates:  November  2014  -­‐  present Duties:  Overseeing  the  day-­‐to-­‐day  operations  of  Sky  Zone  parties  and  group  events.  Answering  phones  and  scheduling  special  events.  Programming,  organizing  and  maintaining  all  park  entertainment  and  payment.  Customer  service  and  PR  lead.  Assisted  in  advertising  efforts  and  corporate  partnerships.      

• 1  of  original  6  hired  for  park  opening  • Assisted  with  Grand  Opening  development  and  implementation  • Promoted  to  lead  events  coordinator  • Responsible  for  5  Event  Assistants    

 :  CHIME  (College  of  Healthcare  Information  Management  Executives)  Location:  Ann  Arbor,  MI  Job  Title:  CHIME  Foundation  Coordinator  Dates:  December  2013-­‐August  2014  Duties:  Support  and  assist  VP  of  CHIME  Foundation  &  Education  Foundation,  and  CHIME  Foundation  Director  in  coordinating  tasks/activities  to  assure  member  satisfaction  and  retention.  Assist  in  the  production  and  promotion  of  non-­‐profit  marketing  campaigns  to  achieve  organizational  goals.  Sustain  general  communications  and  PR  strategies  for  targeted  CHIME  Foundation  programs  and  events.  Advocate  the  conveyance  of  CHIME  Foundation  membership  benefits  to  members  and  affiliates,  helping  those  maximize  the  value  of  their  investment.  Support  the  planning  and  organizational  endeavors  surrounding  CHIME's  annual  events.  Manage  social  media  venues  such  as  Facebook,  LinkedIn  and  Twitter  to  connect  with  clients  on  a  personal  level,  promote  events,  and  communicate  important  information.  

• Excellent  track  record  of  building  rapport  with  clientele,  many  of  which  brought  in  new  member  leads.  • Increased  Foundation  membership  by  11%,  and  helped  maintain  90+%  member  retention  rate.  • Implemented  and  expanded  company’s  online  presence  via  innovative  social  marketing  initiatives  and  creative  

personalized  HTML  campaigns.      GSM  Management      Location:  Ann  Arbor,  MI  Job  Title:  Coordinator  of  Planning  &  Implementation    

Dates:  April  2013-­‐December  2013        Duties:  Worked   directly  with   the   owner   in   all   areas   of   GSM  Management’s   daily   administrative   functioning,   development,  community   presence   and   marketing.   Handled   all   office   administrative   duties   including   filing,   ordering   of   office   supplies,  answering  phones  and  managing  budget.  Maintained  professional   rapport  with  clientele,  vendors  and  employees.  Produced  and  analyzed  profit/loss  reports  via  QuickBooks   for  monthly  budget  meetings.  Coordinated  all  business  meetings,  prepared  agendas  and  notes  and  served  as  a  liaison  between  the  office  and  constituents.  

• Decreased  company’s  monthly  expenditure  by  8%,  while  maintaining  executive  goals.  • Initiated  personalized  mailing  campaign  to  connect  with  and  attract  wider  demographic.      • Independently   organized   all   office   documents   and   receipts   to   increase   managerial   efficiency   and   assure   timely  

execution  of  company  objectives  and  scheduled  payments.      University  of  Michigan  Physics  Department                                                          Location:  Ann  Arbor,  MI                                                  Job  Title:    Administrative  Assistant  Dates:  September  2011-­‐May  2012  Duties:    Implemented  travel  and  lodging  arrangements  for  both  national/international  speakers  and  Ph.D.  students,  including  travel  cash  forms  and  expense  reports.  Prepared  itineraries  for  outside  visitors  and  managed  event  registrations.  Created  and  updated  program  website  for  upcoming  workshops  and  other  educational  affairs.  Designed  and  posted  weekly  flyers  to  notify  staff   of   upcoming   lectures   and  programs.  Helped   sustain   overall   continuity   of   daily   departmental   operations,   including   the  maintenance   of   confidential   student   and   faculty   files,   office   inventory,   customer   service   relations   and   (multiple)   calendar  management.        

• Assisted  with  the  initiation  of  hosting  monthly  guest  speakers  to  counsel  on  relevant  program  topics.    • Created  website   pages   for  monthly   events;   incorporated   pertinent   information   for   interested   attendees:   new   topic  

details   and   guest   speaker   biographies/background.   Used   branding   methods   to   integrate   webpage   into   overall  department  “feel.”  

 Ann  Arbor  Public  Schools                                Location:  Ann  Arbor,  MI                      Job  Title:    Childcare  Supervisor  &  Tutor  Dates:  November  2012-­‐June  2013  Duties:    Tutored  children  in  elementary  studies  and  prepared  weekly  lesson  plans,  including:  nutritious  snacks,  projects  and  literary  activities,  and  bi-­‐weekly  trip  coordination.  Effectively  maintained  weekly  budget  and  provided  administrative  support.  Composed  monthly  newsletters  and  individual  progress  reports   for  staff  and  parents.  Attended,  participated  and  assisted  in  the  organization  of  parent  orientations,  open  houses  and  district  meetings.  Trained  and  assigned  assistant  duties;  contributed  in  selection  of  ancillary  staff  when  vacancies  occurred  and  abet  District  Coordinators  in  staff  evaluations.  Upheld  a  productive  and  open  relationship  with  staff;  scheduling  weekly  meetings  to  promote  comfortable  communication  and  idea  exchange.      _________________________________________________________________________________________________________________________________________________________________    

VOLUNTEER  EXPERIENCE  (most  recent)  C.S.  Mott’s  Children’s  Hospital                                                      Location:  Ann  Arbor,  MI                                                      Title:  Pediatric  Volunteer  Dates:  June  2012-­‐November  2012  Description:  Spent  time  with  children  in  post-­‐op  wing  to  relieve  staff  and  parents.  Planned  lose  agendas  for  weekly  activities,  tailored  to  engage  the  child/children  I  was  assigned  to  during  my  visits.        Detroit  Initiative:  Delray  Neighborhood  House                    Location:  Detroit,  MI                                                                        Title:  Tutor  &  Mentor  Dates:  May  2011-­‐September  2011  Description:  Tutored  weekly  young  children  from  low-­‐income  families  experiencing  homelessness  to  improve  literacy  and  math  skills,  and  at  the  same  time  increasing  their  self-­‐confidence  and  intellectual  abilities.    Provided  weekly  assessments  and  progress  reports.  Raised  awareness  and  participated  in  the  planning  and  implementing  of  various  service  projects  within  community.      ________________________________________________________________________________________________________________________    REFERENCES  AVAILABLE  UPON  REQUEST