Charlene Dondlinger

3212 Knight Street Apt #2 charlene.dondlinger@gmail.com Dallas, TX 75219 (972) 880-5716

Education: Southern Methodist University, Dallas, TX Graduated: August 2011 Bachelors of Business Administration in Marketing GPA: 3.8

Brookhaven College, Farmers Branch, TX Graduated: 2009 with Honors Associates in Science GPA: 3.7

Experience: Operations Director, Dallas Observer August 2011 – Present

• Oversee general Operations in the Media Sales Department at the Dallas Observer • Act as liaison between the Business, Ad Production, and Sales Departments for deadlines and general

procedures to help ensure maximum efficiency and communication • Track weekly sales numbers to budget, and help strategize ways to close revenue gaps over short periods of

time. • Provide campaign recaps to clients, analyzing effective ad copy/creative, recognizing successful and problem

areas, recommend future marketing strategies

Account Manager, Dallas Observer June 2013 – Present • Act as liaison between Senior Account Executive and clients regarding deadlines, appointments, ad design,

invoices, and other general follow ups • Assist in “after sale” procedures such as ad builds, creative consultations, invoices, and deadlines • Create advertising proposals that provide the best value for the client’s budget and marketing goals

Events Intern, The Women’s Museum: An Institute for the Future Feb. 2010-May 2010 • 20 hours per week, Work-Study program completed while full-time student at SMU • Assisted Events Manager in booking and organizing various events • Created proposals, contracts, and invoices for clients on behalf of the events department • Directed facilities and vendors before, during and after events

Notable Skills and Experience • Proficient in Microsoft Office Suite, excellent skills with Excel, Word, and PowerPoint • Proficient in Customer Relations Management Software (CRM/Sugar) • General familiarity with Accounting Software (DTI) • Responsible for training Coordinator positions nationwide across Voice Media Group • Created and currently maintain Sales Training Manual that is now used company wide • Able to perform quality work under deadlines or pressure • Excellent follow up skills and attention to detail

Honors and Awards • Beta Gamma Sigma, Business Honor Society- 2010 • Tau Sigma, Honor Society for Transfer Students- 2010 • SMU Honor Roll for both Fall and Spring Semesters- 2009-2010 • Given Alpha Phi Omega Officer of the Year Award- 2008 • Became Certified Student Leader through National Student Leadership Training Program- 2008