CHARLENE ANN TROASTFranklin, NJ | atroast@aol.com

973.713.8736 | http://linkedin.com/charleneanntroast

Accomplished Senior Accounts Analyst offering solid and progressive experience in all as-pects of accounting. Committed to a strong work-ethic combined with financial expertise, and superior customer service. Astute financial steward with background in managing all facets of account analysis within corporations. Exceptional leadership talents related to team initia-tives. Superior attention to detail and excellent organization skills. A quick study in new sys-tems, technology, and processes. Additional core competencies include:

Vendor Reports | Financial Statement Preparation | Account Reconciliations | Expense Analyses | Collections

Liability Accounts | Prepaid Asset Accounts | Accounts Payable / Receivable | Travel & Legal Expenses | Payroll Accounts

CAREER HISTORY

AMERICAN INTERNATIONAL GROUP................................................................2004 – 2015Senior Accounts Analyst: Maintained full charge for invoices, commission breakdowns, au-dit compliance, and other necessary account analysis for a premier financial insurance group.

● Ensured invoicing was valid, accurate, complete, and properly reflected contract terms.

● Routinely delivered backlog assignments from other co-workers due to finishing work early or on-time.

● Processed return premium audits on a timely basis.● Prepared commission breakdowns and reconciled commission statements for brokers;

expertly handled preparation of legal accounting breakdowns for internal legal depart-ment including routinely staying late in the event of turn-around time between 12-24 hours for a next-day court case.

● Resolved disputes, service issues, and audit concerns by partnering with Operations, Underwriting, and Premium Audit teams.

● Worked directly with outside collection agencies for accounts that had been referred for collections; corrected misapplied payments, creating cost-savings through detailed examinations and accurate breakdowns.

● Proactively evaluated services provided and implemented changes necessary to main-tain outstanding service levels.

● Routinely championed changes that improved processes, including recommending ways to increase productivity through shortcuts in using the new AIG system.

SELECTIVE INSURANCE COMPANY..................................................................1990 – 2004 Senior Accounts Analyst: Handled all areas of agency account billing and interfaced with internal and external teams to resolve any issues and concerns.

● Oversaw agency bill accounts for 100 producers nationwide.● Exceeded work count metrics; received STAR awards for consistently superseding the

requirements.● Maintained accounts and cash applications and managed customers’ service inquires.● Researched and tested new accounting system for use company-wide. Post-implemen-

tation, selected to lead training for other employees on new system use.● Cross-trained co-workers to perform duties that were assigned to others for the dura-

tion of vacation and/or disability leave. ● Worked on special projects to reduce the non-admitted assets balances due the com-

pany.

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● Called and solicited collection accounts for high dollar amounts while accountable for several collection agencies.

EDUCATION & CREDENTIALS

College CourseworkCounty College of Morris

TECHNICAL SKILLS

PeopleSoft, SAP, TATA, MS Excel, Word, PowerPoint