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Chapter 9: Introduction

Six-Sigma Quality

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Six Sigma Quality

Key Six Sigma Concepts

• Critical to quality

• Defect

• Process capability

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• Variation

• Stable operations

• Design for six-sigma

Total Quality Management (TQM)

• Total quality management: managing the entire organization so that it excels on all dimensions of products and services that are important to the customer

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Six-Sigma Quality

• A philosophy and methods used to eliminate defects

• Seeks to continually reduce variation in the processes

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(Six Sigma) DMAIC Methodology1. Define

2. Measure

3 Analyze

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3. Analyze

4. Improve

5. Control

Six Sigma Roles and Responsibilities

1. Executive leaders must champion process of improvement

2. Corporation-wide training in Six Sigma concepts and tools

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3. Setting stretch objectives for improvement

4. Continuous reinforcement and rewards

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Analytical Tools for Six Sigma and Continuous Improvement

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The Shingo System: Fail-Safe Design

• Shingo’s arguments

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• Poka-Yokes

ISO 9000 and ISO 14000

• Series of standards agreed upon by the International Organization for Standardization (ISO)

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Three Forms of ISO Certification

1. First party

2. Second party

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3. Third party