chapter 9: introduction six-sigma quality sigma...
TRANSCRIPT
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Chapter 9: Introduction
Six-Sigma Quality
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Six Sigma Quality
Key Six Sigma Concepts
• Critical to quality
• Defect
• Process capability
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• Variation
• Stable operations
• Design for six-sigma
Total Quality Management (TQM)
• Total quality management: managing the entire organization so that it excels on all dimensions of products and services that are important to the customer
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Six-Sigma Quality
• A philosophy and methods used to eliminate defects
• Seeks to continually reduce variation in the processes
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(Six Sigma) DMAIC Methodology1. Define
2. Measure
3 Analyze
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3. Analyze
4. Improve
5. Control
Six Sigma Roles and Responsibilities
1. Executive leaders must champion process of improvement
2. Corporation-wide training in Six Sigma concepts and tools
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3. Setting stretch objectives for improvement
4. Continuous reinforcement and rewards
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Analytical Tools for Six Sigma and Continuous Improvement
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The Shingo System: Fail-Safe Design
• Shingo’s arguments
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• Poka-Yokes
ISO 9000 and ISO 14000
• Series of standards agreed upon by the International Organization for Standardization (ISO)
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Three Forms of ISO Certification
1. First party
2. Second party
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3. Third party