Chapter 2 – Sending Verbal and Nonverbal Messages

Messages

Are (ideas) and (feelings) that people send or receive when

they (communicate)

Two Types of Language (Verbal)

--A system of (spoken) and written words.

(Nonverbal)--Communication without (words).

Instead communication is by (body) language, appearance, and the sound of voice.

Understanding Verbal Language

Language is… A (System) : A group of elements

that work together. A (symbol) : Something that stands

for something else. (Conventional) : Accepted by a large

number of people. (Learned) : Learned through culture. (Changing) : which is good & not good.

Understanding Meaning Denotation: A word’s (dictionary)

meaning Example: Looking up the word “cat” in

the dictionary Connotation: A word’s (hidden)

meaning What it makes you (feel).

How you feel after hearing the words…rat, handsome, paragraph

Adapting Language (Standard American English)

Language that follows the rules and guidelines found in grammar.

Widely used and accepted

(Sublanguage) (Jargon) : Specialized vocabulary

understood by people in a particular group. (Slang) : Consists of recently coined

words or old words used new ways. (Dialect) : A regional or cultural

variety of language.

Understanding Nonverbal Language

Analyzing Body Language (Body Language) : The use of

facial expressions, (eye contact), gestures, posture, and (movement).

****All are equally important ****

Evaluating The Message You Send What does your (appearance)

say if you wear… business suit, cutoffs, a swimsuit?

Paralanguage A type of nonverbal communication

that involves using voice variation and unconnected words and sounds to communicate. Four Types of (Paralanguage)

Pitch (Volume) Rate (Tone)

How Environment Affects Communication

You are affected by: (color), lighting, sound, and (space).

(Color): A white room vs. a bright orange room

Lighting: Fluorescent lighting vs. candles

(Sound): A fire alarm vs. soothing music

How Environment Affects Communication

(continued) (Space): small room vs. large

room (Intimate) space: distance of 18

inches between you and other people. (Personal) space: distance of 18

inches to four feet between you and other people.

Social space: distance of four to twelve feet between you and other people.

Public Space: distance of twelve feet and beyond you and other people.