Change Insight

Change as an Ongoing Capability to Fuel Digital Transformation

Pearl Zhu

The Author of “Digital Master” Book Series (9 Book & “Future of CIO” Blog

WWW.PEARLZHU.COM CIO MASTER Digital Agility

DIGITAL MASTER

Title: Change InsightSub Title: Change as an Ongoing Capability to Fuel Digital Transformation

Author:Pearl Zhu

ISBN: 978-1-483583273

Copyright Date:Sep. 2016

About “Change Insight”

Summary Change is inevitable, you can’t step into the same river twice. The purpose of the book “Change Insight” is to:

● Dig deeper to analyze the psychology behind changes and handle problems and changes at the level of the mindset.

● Explore people-centric change management philosophy and practices.● Differentiate change leadership and change management, orchestrate

change at all level of the organization.● Set Change Management principles to inform and support the way of

managing change effectively.● Build change as an ongoing capability, not just a one-time business

initiative.● Analyze the potential change pitfalls and roadblocks on the change

journey.● Make objective change assessment and measurement from

multidimensional lens.● And ultimately build high-mature organizations with changeability to fuel

the digital transformation.

Chapter 1 The Psychology behind Changes

People respond in different ways to different situations, and some people perceive less risk when compared with others. The fear of consequences; the perception / response to consequences vary from person to person, and that's what makes change interesting and challenging. Hence, change practitioners need to have good critical thinking skills, high level of adaptability, communication and engagement skills.

Chapter 2 People-Centric Change ManagementDigital is the age of people. The human element of change entails a people-centric approach to management style.

People are the center of any Change Management, and people are also the weakest link in any change effort as well.

Explore people-centric change management philosophy and practices via “5W+1H” navigation.

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Chapter 3 Change Leadership Fundamentally leadership is about change and influencing people to change.

Leadership is the capacity to influence others through inspiration, motivated by a passion, generated by a vision, birthed by a conviction of a sense of purpose of why you were created.

Leadership is moving you and others, and it is about change and evolving to what is needed next, the value-driven performance.

Chapter 4 Change Principles

Change is not for its own sake, it is an ongoing business capability to execute the strategy and compete for the future.

Change Management principles are general rules and guidelines, intended to be enduring.

The style of the principle should be short and recognizable.The motivation describes "why" the principle is important to achieving the change strategy and goals.

Chapter 5 Change as an Ongoing CapaibilityChange is a volatile subject, just like change itself. Everything changes continuously by following the laws of evolution, and the rate of change is accelerated. Corporate change can be a simple modification of strategy, a business process improvement, a technology update, or a more radical digital transformation.

Either at the individual or an organizational level, change is a one-time project at the static industrial age; but change has to become an ongoing capability at the digital era.

Chapter 6 The Pitfalls of Change Management

Change is inevitable, and the speed of change is increasing. How capable the business is handling change would directly impact on the business competency. Organizations today are more dynamic than ever, there are Big ’C’ changes such as digital transformation, merging organizations with overlapping or duplicate functions, and little ‘c’ changes such as implementing a new software tool, reorganizing a department, improving a new process to do things more efficiently.

Chapter 7 Change Assessment & Measurement

Change is inevitable, and the speed of change is accelerating! For digital organizations today, Change Management is an ongoing capability, not just a one-time initiative.

Measuring is a good starting point to change. A change manager needs to assess business “changeability” and evaluate every specific scenario to create the change program success.

Chapter 8 Build High Mature OrganizationsAn organization or company may be in business for many years, but has not matured its management practices and disciplines.

Digital makes a profound impact from a specific function to the business as a whole, the purpose of such radical digitalization is to make a significant difference in the overall levels of customer delight and achieve high performing business result, to ultimately build a high mature digital organization.

ConclusionChange is the voyage to discover the new scenes.

Manage Change from Mindset Level

Author: Pearl Zhu Digital Master Book Series

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