change 5 0

®

IBM Software Group

© 2008 IBM Corporation

Telelogic Change 5.0: Enterprise Change Management for Long-Term Business Value

IBM Software Group | Rational software

Agenda

Introducing Enterprise Change Management

Introducing Telelogic Change 5.0 Features and Capabilities

Integrations and Interfaces

Introducing the Enterprise Change Process (ECP)

Q&A


Telelogic Change helps organizations meet key CIO challenges

1. Reduce the cost of running operations while providing world class support

2. Meet compliance & governance requirements

3. Improve productivity while reducing cost of development and time to market

4. Capture, manage and leverage knowledge

5. Measure and improve development process – improve value of every $ spent

Guiding change may be the ultimate test of a leader—no business survives over the long term if it can’t reinvent itself –

John P. Kotter “Leading Change”, HBS press


4

Managing Development Costs During Growth and Acquisitions

Telelogic Synergy

Rational ClearCase

Telelogic DOORS

HP QualityCenter

With acquired companies or organic growth:

Decreased Visibility

Multiple Tools and Processes

• How do I manage these new development centers and

acquisitions…?

• How can I track the acquiring company’s development process?

• How can I maintaining current investments?

With all this growth and new acquisitions, how can I

improve efficiency, quality, cost, and increase visibility for

supporting my business?

CIO Office


Enterprise Change Management Objective:Building Organizational Change Competence

Achieve corporate agility by Corporate wide definition, implementation and automation of all processes used in the

development and delivery of software

The problem: Limitations on implementation of global corporate wide processes are the cause of

inefficiencies, cost increases, and lower quality

Replacing all tools in use with a reduced set of tools, for instance with one single vendor or even “best of breed” offering is very expensive

The solution: An Enterprise Change Management system that provides visibility of the changes needed

to be worked on to ensure that all departments or functional areas cooperate fully


6

Changing Requirements

MarketAnalysis

DesignChanges

R&D

CompetitiveAnalysis

RegulatoryCompliance

Customer Needs

ProductFeedback

Integrated Lifecycle Change Management with Telelogic Change

SoftwareConfiguration

and Build/Release Management

SynergyClearCaseSubversion

Product andPortfolio

Management

Model-drivenArchitecture

andDevelopment

ChangeManagement

Tools

ClearQuestRTC

Change

EnterpriseArchitecture

RequirementsManagement

BusinessProcessModeling

Metrics andMeasurement

TestAutomation

Governanceand

Compliance

ProjectManagement

ServiceManagement

ECM with Telelogic Change 5.0


7

Enterprise Change Management with Telelogic Change

Telelogic Synergy

Rational ClearCaseTelelogic DOORS

HP QualityCenter

Change

Telelogic Change improves visibility across the entire development process, providing uniformity across

disparate systems


What is Telelogic Change? 100% Web-based solution for

managing and communicating change across the enterprise

Manages the often ‘disparate’ processes for globally distributed teams

Has built-in lifecycle and task-based management support

Supports Real-time reporting and metrics

Supports existing tool investments

Extensive built-in reporting capabilities Tables, Excel, and Charts


What Does Telelogic Change Provide?

An Enterprise Change Management solution that that unifies disparate technologies and processes across the enterprise

Integration with multiple SCM systems

Requirements roundtrip traceability, and

Increased management visibility through better reporting


10

Integrated lifecycle management – ready to use templates!

Be up and running in minimum time!

Assign

Complete Task (IR)

CreatedCreated

AssignedAssigned

ResolvedResolved

ConcludedConcluded

Task(Work on IR)

Task(Work on IR)

Resolve ConcludeIR

Set "Default" IR

AssignedAssigned

ValidatedValidated

ConcludedConcluded

Validate Conclude

CreatedCreated

AssignedAssigned

ReviewedReviewed

ApprovedApproved

AppliedApplied

AssignRCR Send to Review Approved Apply (In DOORS)

Work on RCR

Work on RCR

Complete RCRSet "Default" RCR


Telelogic ChangeSystems and Software Development Lifecycle Change Management

Flexible and Configurable Workflow

Workflow and Process Automation, configurable to implement any process at all levels within an organization

Parent/Child Lifecycle Process Support Visibility Across the Development Lifecycle

Integrates with other tools and systems, such as:

Requirements, SCM, Enterprise Architecture, MDD, Testing, Project/Product Management


12

Telelogic Synergy SuiteIntegrated Change & Configuration Management System

Integrated Synergy Repository

Telelogic ChangeCapture, manage and

communicate requests for change.

Telelogic SynergyControl, secure and distribute

project artifacts.


13

What are tasks?

Task To-Do List

Identify TaskIdentify Task

Check-out File(s)Check-out File(s)

Make ChangesMake Changes

Build & TestBuild & Test

Check-in File(s)Check-in File(s)

Complete TaskComplete Task

Change Request

Synergy Repository

Tasks

Files/Dir


Example Solution Using Telelogic Change“Full audit trail & visibility”

Approved changes are assigned to developers

Tasks are assigned for each change request

Tasks are developed in SCM tool

Telelogic DOORS/Change integration captures changes and approvals to Analyst’s requirements

Analysts (using Telelogic DOORS)

Developers in Subversion

Roundtrip back to Telelogic Change


Telelogic Change “Home Pages”

Easily Accessible User Reporting

Telelogic Change “Home Pages” provide each user with a set of default reports useful for their daily work

Managers

Project Status

Team progress

Quality Measures

Developers:

Assigned Work

Teams’ Changes


Integrating Telelogic Change with SCM Systems


Support for Component-based Development Enables breakdown of more complex

work into smaller units of work

A Change request is related to an application

The Change request can require modifying several components.

Each component can be maintained by a different team

=> Use of Child CRs to control the change process at the component level

Synergy allows to control which CRs belong to a specific Build

CR 225

Parent

modifiable

in Application modifiable

in component 1

modifiable

in component 2

CR 226

Child

CR 227

Child

Location 2

Location 1


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Configurable Read and Write access Security – Based on Groups

Allow multiple groups of users to securely share a database Different departments

Outsourcing partners

Contractors

Synergy Data in the database can be assigned

to Synergy groups

Restrict ability to Read/Write source files

Change Dynamic evaluation of Access Control List


19

Integrated Lifecycle Management with Telelogic Change


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Introducing Telelogic Change 5.0 – June 2008

Central Telelogic Change server One Telelogic Change server working with multiple distributed Synergy

repositories

Central view and report on complex hierarchies of CRs and Tasks

Lower cost of ownership by removing complex scripting and DCM of CRs and Tasks

TDS 4.2 support Standalone Telelogic Directory Server (LDAP) compatible with all Telelogic tools:

Synergy 7.0 WAN client, DOORS, SA, FP

Web services enhancements

Browse Queries enhancements Define filters and show status attribute


21

Enhanced features and capabilities

Faster search, retrieval, indexing

Easy deployment (web) and customization

Reporting and metrics for CMMI Level 3 and 4

Smaller page sizes, faster show performance

Enterprise Change Process (ECP) 1.1 support

API Web Services

BSF Triggers


22

Reduce Administration and Management costs

TDS 4.2 Compatibility: Standalone product for one installation across all Telelogic tools

Separate installation program

Separate administration tool (TDA)

Built with industry proven Sun Directory Server 6.0

Key capabilities Handles all interaction with corporate LDAP and OS

Handles all import/migration requirements

Central user administration for all Telelogic tool users

Common ID and password (foundation for SSO)

Change install is simplified (no TDS or LDAP dialogs)

TDS setup is to be done from Change interface


23

Telelogic Enterprise Change Process (ECP)

An out-of-the-box solution

providing a low-risk, high-ROI process package

for user-friendly, consistent change management

across organizations of all types and sizes

Available since Telelogic Change 4.7: Improve Predictability

Improve Quality

Meet Compliance Objectives

Control cost of development


24

Created in partnership with Philips

Business ChallengeBusiness Challenge

• Time to market & margins

• A truly global company

• “90% of integration is change control”

Customer SuccessCustomer Success

• 900+ active users world-wide

• Passed CMM audits

• Significantly less resource use

• Adopted by other divisions and companies"The process and toolset now available

as the ECP are generic, robust and

comprehensive, yet remain intuitive for

the end-user and scalable to meet

Change & Problem management

demands of our development projects"

Enterprise Change Management with Telelogic

Up to 50% decrease in throughput times


25

ECP: Unique innovative functionality The ECP includes key functionality

specifically designed for CMMI levels 3 and 4 and SPICE compliance

Project scheduling Effort estimation Causal analysis Process enforcement Duplicate Management Requirements Management

Coordinate changes between S/W, electronics & mechanics


26

CMM/CMMI “Ready”

Attributes and features provide specific coverage for the CMMI

Project scheduling Due dates vs. actual dates

Reports of “overdue” requests

Effort estimation Actual effort vs. planned effort

Causal analysis What baseline an issue was identified in

What phase of the work it was introduced in

Findings and/or verdict are captured at the conclusion of each phase


27

Enterprise Change Process (ECP v1.1) With the new release of Telelogic Change 5.0, the Telelogic ECP offering

has been updated!

Advanced reports and examples for CMMI Level 4 MetricsIncluding Six Sigma and various Matrix style reports

Compatibility with the DOORS-Change 5.5 integration:Merging the SCR lifecycle with ECP process

Merging the IR lifecycle with ECP process

Package compatibility with Telelogic Change 5.0

Various updates and bug fixes:

Improving baseline functionality

Leveraging the new CR Navigation available in Change 4.7

Various other minor fixes and enhancements

Available at the same time as the DOORS-Change 5.5 integration


Manage the complexity associated with deploying EA and BPA that span business and IT

Introducing: Telelogic System Architect – Change integration

Manage changes on Enterprise Architecture models

Establish Governance and Compliance in the EA and BPA Process

Manage Lifecycle Customization

Establish Project Security


Establish a consistent change management process for your Subversion development environment

Introducing Telelogic Change – Subversion integration

Bringing together distributed, fractured, heterogeneous development organizations

Multiple CM solutions with traceability to the CR lifecycle

More reasons to choose Telelogic Change as your ALM backbone and ECM solution


Providing a repository-neutral Change Management capability for SCM

Leverage Subversion, the popular, open-source revision control tool

Continue investment in broader, established SCM solutions

ClearCase

Synergy

Unify Change Management across SCM tools


Summary: Change 5.0 – Features and benefits Manage heterogeneous

SCCM repositories

Ensure security, accessibility

and uptime for distributed users

Leverage Global ALM’s benefits by bringing multiple lifecycle solutions together on a single Change platform

Obtain measurements and

metrics that extended your visibility

Make optimal decisions about

change implications with the

confidence of having total control

Interfaces to leading SCM, MDD, RM, EA, PM tools for Roundtrip traceability across the development lifecycle

Centralized, Web-based system with processes for gathering any

Change artifact

Highly configurable lifecycle, with

proven Enterprise Level processes, Powerful Burn Down Charts and CMMI reporting capabilities

Complex topology support with

options to install standalone, central or remote Change servers

Powerful process engine, security and Governance capabilities


Renesas

Business ChallengeBusiness Challenge

Improve processes across the development cycle

Raise quality

Slash time-to-market

Customer SuccessCustomer Success

Implemented the best of CMMI, Agile, and Six Sigma approaches

Quarterly releases with clear functionality

Metrics predict bug numbers

Focused process effort for ROI

Bug correction time down 75%

“Straight away, we focused on Telelogic

Synergy because we knew that task-

based configuration management would

help us keep our project on track and

improve product quality.”

Strategic QA with Change

Cut time-to-market by 30%


Summary: ECM Tracks High-Level Requirements Through To Lower-Level Change Items

Example Integration of McDonnell Douglas into Boeing Human Resources: Transition all staff to Boeing payroll & benefits

Asset management: assume, track, and manage all McDonnell Douglas assets

Engineering: Assimilate & integrate McDonnell Douglas engineering processes

Sales: Consolidate Sales Force Automation systems to Boeing

Legal: Modify contracts to reflect Boeing contract principles

Engineering: Assimilate & integrate McDonnell Douglas engineering

Visualize MDD software development processes and integrate into Boeing

Design and implement new processes for XYZ

Telelogic Change can be used to manage all of these processes


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Thank you!


Optional slides


Managing Change within DOORS

Customisable/scaleable process

Control from within DOORS

Parallel requirement changes

Review changes for non-DOORS users (multiple reviewers)

Control multiple changes in multiple modules under one CR

Approval Process

Applying DOORS Requirements

Comprehensive metrics and compliance reports

Part of “Enterprise Change Process”

Telelogic Change

Controlling Requirement Changes

OPTIONAL SLIDE

Update

imag

es


• Helps to achieve SOX/ITIL/CMMI complianceWith Change in place to support our development process, we can achieve a Level 5 (CMMI) rating.”

Steve Allo, Engineering Manager and head of the Software Engineering Process

Implementing Requirements

Create change requests against individual requirements

View status of implementations from DOORS

Developers’ work directly associated to requirements (round trip traceability)

One touch reporting

Part of “Enterprise Change Process”

Governance and compliance

Telelogic Change

Implementing Requirements from DOORS

OPTIONAL SLIDE

Update

imag

es


Change scalability example

Largest single product deal ever in Telelogic history €7 million

Sale concluded in October of 2007 with Change 4.7

Eventual roll out to ~10,000 users

Currently over 300 databases

Estimated to have ~15,000 CRs created/modified per day

OPTIONAL SLIDE


Interfacing with Telelogic Change

Change-Focal Point Synchronizer

Focal Point-DOORS Synchronizer

Generic Change Synchronizer

Change Adapter

Change-Change Synchronizer

HD

Adapter

Change Database

PM Database

Change Database

Change Database

Req’ts Database

Help Desk Database

PM Database

ABC Adapter

ABC Database

Tomcat

Sync Framework

Customized interfaces possible through a fully-supported Synchronization Framework

Synchronization Framework is a framework that synchronizes data between Telelogic Change and other systems (ex: Help Desk)

PERL API is also available

OPTIONAL SLIDE


What The Analysts Have To Say…

Over the next few years we will continue to see strong growth in the adoption of Enterprise Change Management solutions like Telelogic Change --particularly by organizations seeking to respond efficiently to change and reduce development costs by ensuring application quality through best practices, such as CMMI

Telelogic has a winning strategy, by providing ready-to-use solutions that have proven success and scalability to coordinate change and workflow across the organization."

Teresa Jones, Senior Research Analyst, Butler Group

“Telelogic’s Change and Configuration Management solution achieves highest rating in our easy of use category , while providing very advanced functionality. This makes it an ideal choice for enterprise-wide deployment.“

OPTIONAL SLIDE


41

Visual cues – enhanced productivityOPTIONAL SLIDE


Change 5.0 Performance & Licensing

Performance Smaller page size - About 23% improvement in show performance

Building of search index: 30% to 40% faster

Tested, proven and validated across a slow WAN on a large Telelogic customer

New Licensing For every Central and Remote server you will require additional FEATURES in your

Telelogic license key.

Generally your setup will need:

1 Central License and N remote licenses.

Please contact your Account Manager for cost and details.

42

OPTIONAL SLIDE


43

Central CR Database Before Change 5.0

It is possible to set up a central CR database, but… CRs are copied using DCM (for visibility and relationship to Task)

Delay to transfer the CR

Does not scale for large number of databases

CRs modifiable in one database, but used in multiple databases

Users and Integrations must know where CR is modifiable

DCM

Dev 4

CentralCR Repository

Dev 3

Dev 5

Dev 2

Dev 1

OPTIONAL SLIDE


Change 5.0 – Central CR

CCM PD Kickoff 200844

CentralCR

Repository

Dev 1

Dev 2

DeveloperClient

Central Change Server

Browser

Dev 5Remote B

DeveloperClient

Browser

Dev 3 Dev 4Remote A

Browser

Geographic Region 2

Geographic Region 1

DeveloperClient

Stand-alone Change Server

CRs, Tasks, ObjectsTasks and Objects

CRs only

OPTIONAL SLIDE


CCM PD Kickoff 200845

Change 5.0 – Central CR

review

web

java

DeveloperClient

Central Change Server

Browser

DeveloperClient

bjava bwebBangalore

Browser

Bangalore

Tasks and Objects

CRs only

OPTIONAL SLIDE


46

Browse Queries

Browse Queries enhancements have been introduced to ensure meaningful relationship data and filtering is displayed on the screen.

Define filters

Showing the Status attribute

OPTIONAL SLIDE


Parent / Child Quick Navigation Browsable Queries provide fully flexible navigation through families of CRS:

Define the Colour Coded Relationships and Queries

Choose the Relationship(s) to Browse

Visually see the relationship and View or Edit CRs for

Child, Grandchild, Duplicate CR, Requirement, Task etc

OPTIONAL SLIDE


Parent / Child Quick Navigation Parent Child Navigation using Browse Queries, lets you quickly click on any related

CR to View or Edit the CR

OPTIONAL SLIDE


Telelogic Change – DOORS integration v5.5

Support for Telelogic DOORS 8.3 & 9.0

Information about an RCR can now be gathered and displayed within an RCR report

OPTIONAL SLIDE


New reports with ECP v1.1OPTIONAL SLIDE


ECP report (s) - User Homepage


ECP report (s) – PCE and PSE


53

Up to the minute Reporting – High Visibility

Ready to use, intuitive report formats

Adapt and share


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© Copyright IBM Corporation 2008. All rights reserved. The information contained in these materials is provided for informational purposes only, and is provided AS IS without warranty of any kind, express or implied. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, these materials. Nothing contained in these materials is intended to, nor shall have the effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software. References in these materials to IBM products, programs, or services do not imply that they will be available in all countries in which IBM operates. Product release dates and/or capabilities referenced in these materials may change at any time at IBM’s sole discretion based on market opportunities or other factors, and are not intended to be a commitment to future product or feature availability in any way. IBM, the IBM logo, Rational, the Rational logo, Telelogic, the Telelogic logo, and other IBM products and services are trademarks of the International Business Machines Corporation, in the United States, other countries or both. Other company, product, or service names may be trademarks or service marks of others.

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change 5 0

Technology

guiding change

kotter leading change

cost of development

entire development process

development costs

taskbased management

new development centers

business value