Cedric J. James Sr. 7911 Julia Lee Ct APT 105 Charlotte, NC 28216 *C (704) 780-5973

*email: cedric.james87@yahoo.com

SUMMARY

Five years of Retail Management Experience, specializing in Customer Service Six years of Active Duty U.S. Army in Logistics & Supply Chain Distribution. Six years of Active Duty U.S Army in Security Operations. Bachelor’s Degree in Organizational Leadership. In pursuit of Master’s Degree in Healthcare Innovation. Customer service and retail experience from the military and private sector. Trained and experienced in security through military. Motivates others to perform at highest levels, exhibits professionalism,

dependability, responsibility, and leads by example. Gained discipline and structure through service in the military. Creative, innovative, fast learner, excellent human relation skills, and resourceful

by generating new ideas and solving complex problems. Strong leadership; warehouse & restaurant supervisory skills Expertise in all areas of a warehouse which include storage, stock control, receiving,

turn-in, and issue. Qualified Forklift Operator. Possess Secret Security Clearance; July 2007. Ability to perform more than one job and task at the same time.

EDUCATION & TRAINING

Arizona State University, Tempe, Arizona, March 2017-August 2018Concentration: Healthcare Innovation (MHI)

Arizona State University, Tempe, Arizona, May 2013- December 2016Concentration: Organizational Leadership (BA)

United States Maintenance Supply (SAMS-E) Course, Fort Lewis, Washington November 2011Concentration: Standard Army Maintenance System (SAMS-E) software

United States Army Retail Supply (SARSS) Course, Vilseck, Germany,June 2008

Concentration of Study: Standard Army Retail Systems (SARSS) software

Advanced Individual Training (AIT), Fort Lee Virginia, September 2007 – December 2007Concentration of Study: Logistics & Supply Distribution

Collins High School, Chicago, Illinois, September 2001-June 2005Concentration(s): General Studies

EMPLOYMENT HISTORY

Carolinas Healthcare System (CMC MAIN Surgery Dept.) August 2016- Present

Surgery Supply Technician

Prepare surgery supplies for next day surgeries. Respond to emergencies with assistance from RN, BSN’s assigned. Prepare picklists and gather sterile supply items from picklists for all next day surgeries. Perform any other duties assigned by supply management and RN, BSN’s assigned

Sears Holding Corp. (Home Improvement Dept.) March 2016-May 2016

Sales Project Consultant

Commission based sales of exterior home improvement products including HVAC (Heating Venting Air and Cooling) Systems.

Ensure customer satisfaction by frequent follow up phone calls and installation satisfaction.

Wal-Mart July 2015-September 2015

Backroom/Inventory Manager

Supervise all inventory and backroom associates with uploading and downloading of freight trucks.

Maintain inventory of backroom. Audit backroom inventory. Coach and mentor all inventory associates with the act of inventory and warehouse safety. Perform any management duties assigned.

Wal-Mart March 2015- July 2015

Customer Service Manager

Mentor and coach all cashiers and service associates with customer experience. Evaluate and discipline cashiers and service associates when applicable. Manage front cashiers, service desk associates, money center associates, garden center cashiers

with any duties assigned. Perform any management duties assigned.

Southwire Powerplant November 2013- March 2014

Extruder helper/Floater

Assist operator in the creation of wire. Assume any position in the absence of the operator. Perform any other duties assigned.

Lowes Home Improvement February 2013 – November 2013 Head Cashier

Manages the front end activities by proactively visiting Customer Service, Returns Desk, Front Line Registers, Commercial Registers, Lawn and Garden Registers, Vestibules and parking areas. Provides direction and support to associates. Helps to ensure Customer Service needs are met at all times. The Head Cashier is mainly located behind the registers where they are positioned to proactively assist in potential customer assistance while maintaining visibility of the exit doors for security and loss prevention issues. The Head Cashier is also required to respond to all customer and employee generated EAS alarm activations per the training guidelines, greet and acknowledge customers in a friendly, professional manner and provide quick responsive service to maximize the customer's shopping experience. Coach cashiers in providing great customer service. Responsible for all other duties as assigned. Solely responsible for all cashiers and customer service associates that are at the customer service desk.

United States Army, 296th Brigade Support Battalion, Fort Lewis, WAFebruary 2011 - September 2012

Supply & Vehicle Dispatch Specialist Manage/supervise supply clerks in a retail office setting. Established stock records & other documents such as inventory, material control, accounting, and

supply records. Dispatched vehicles Processed requests and turn-in documents at direct support level through warehousing facilities Established and maintained stock records. Unloaded, unpacked, and visually inspected, counted, palletized, segregated, and stored incoming

supplies and equipment. Reconciled activity records for monthly and quarterly reporting and status reviews Utilized software such as Prescribed Load List (PLL), Unit Level Logistics System – Ground

(ULLS-G), Standard Army Maintenance System (SAMS-E), Standard Army Management & Information Systems (STAMIS)

United States Army, 574th Quartermaster Company, Vilseck, Germany & IraqJanuary 2008 -February 2011

Warehouse Storage and Receiving Section Manager / Entry control security Supervised six soldiers in Storage and Receiving Sections and conducted monthly evaluations on

job performance. Established and maintained records and stock lists, material control, inventory, supply reports and

accountability of equipment/merchandise worth 12.5 million dollars for customers. Implemented records management system that was instrumental in locating customer

discrepancies and preventing further of the same. Ensured inventory and location surveys were performed with established procedures to maintain

an Army Standard of a 95% average. Utilized Standard Army Retail System (SARSS) software for transactions and tracking of

supplies and equipment. Secured hostile post along with important supplies and equipment. Ensured unauthorized entry of headquarters buildings and posts. Overnight dispatcher duties ensuring all missions are green with limited to no issues. Protected post Commanders in case of hostile post take over.

McDonald’s Restaurant, Chicago Illinois, October 2005 – July 2007Zone Manager

Supervised employees and daily responsibilities Handled communications with regional and corporate offices Assisted customers at drive-thru or front counter Conducted and managed cleanliness of the restaurant Ensured all employees and operations adhere with corporate rules

AWARDS

The Army Achievement Medal, 574th Quartermaster Support Battalion, Q-West Base Complex, Iraq, September 2009

The Army Good Conduct Medal, Vilseck, Germany, January 2008 – January 2011

The Army Achievement Medal, 574th Quartermaster Support Battalion, January 2008 – January 2011