ccp & pact brochure
TRANSCRIPT
contactcentrepartnersE X P E R T S I N G L O B A L C U S T O M E R C O N T A C T
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contactcentrepartnersE X P E R T S I N G L O B A L C U S T O M E R C O N T A C T
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DISCOVER NEW POSSIBILITIES PACTCCPContact Centre Partners is a boutique recruitment consultancy that provides global staffing solutions within customer contact. Our expert team, unrivalled network, outstanding relationship management and passion for service excellence mean we are the chosen partner to many of the world’s largest brands when sourcing talent within customer contact.
PACT is the trusted recruitment partner across Planning, Analytics & Communication Technologies within global customer contact. With in-depth market knowledge and an unrivalled understanding of the latest technologies, PACT offers a tailored approach in sourcing great opportunities for our candidates and finding outstanding talent for our clients.
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COMPLAINTS
TRAINING
VOICE ANALYTICSINSIGHT ANALYSIS
TELEPHONY
WORKFORCE MANAGEMENT
SCHEDULING
CUSTOMER EXPERIENCE
BACK OFFICE PROCESSING
QUALITYWORKFORCE OPTIMISATION
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CCP DIVISIONSCONTACT CENTRE ADVISORS• Sales• Customer Service• Inbound• Outbound• Social Media / Web-Chat• Back-Office / Administration
MANAGEMENT & LEADERSHIP• Team Leader / Manager• Contact Centre Supervisor• Contact Centre Manager• Operations Manager• Customer Service Manager• Sales Manager
OPERATIONAL SUPPORT• Change & Transformation• Account / Vendor Management• Business Development• Training / Learning & Development• Continuous Improvement• Quality
EXECUTIVE SEARCH• Head of Contact Centre• Head of Customer Service / Experience• Head of Sales• Contact Centre Director• Customer Service Director• Sales Director
PACT DIVISIONSPLANNING• Capacity Planning Analyst / Manager• Scheduling / Forecasting Analyst / Manager• Workforce / Resource Planning Analyst• Workforce / Resource Planning Manager• Real Time Analyst / Manager• Head of / Director of Planning
COMMUNICATION TECHNOLOGIES• Dialler Analyst / Manager• ACD / IVR Analyst / Manager• Telephony Analyst / Manager• Telephony Project Manager• Social Media Consultant• Speech Analyst
ANALYTICS• Management Information• Business Intelligence• Insight Analysis• Data Analytics• Business Analytics• Market Analysis
A SELECTION OF OUR CLIENTS
OUR GLOBAL REACHCCP and PACT are London-based consultancies, primarily supporting contact centre operations and clients across the UK.
In addition to the UK, both CCP and PACT work alongside many international organisations, affording them a global network of customer contact professionals.
Since the companies’ founding, international appointments have been made in the following countries:
• France• Germany• Holland• India• Japan• Luxembourg• Philippines• Portugal
• Rep Ireland• Singapore• Slovakia• South Africa• Spain• Sweden• Switzerland• USA
CCP & PACT are registered members of the Recruitment & Employment Confederation.
PACT is proud to be an affiliate member and a recruitment partner of The Forum.
CCP is proud to be an affiliate member and a recruitment partner of the CCMA.
CCP & PACT Co-Founder was a keynote speaker at the UK Customer Contact Expo in 2013.
CCP & PACT were sponsors at The European Contact Centre and Customer Service Awards in 2013.
CCP & PACT are proud to have been a recruitment partner of Call Centre Helper since 2010.
Customer ContactInnovation Awards
SHARING BEST PRACTICE
34-36 High Road, London E18 2QLTel: 020 8989 7779 Fax: 020 8989 7774
contactcentrepartnersE X P E R T S I N G L O B A L C U S T O M E R C O N T A C T
paplanning analy�cs communica�on technologiesl l
t@ccprecruitmentcontactcentrepartnersE X P E R T S I N G L O B A L C U S T O M E R C O N T A C T
paplanning analy�cs communica�on technologiesl l
tpactrecruit.com
[email protected]@pactrecruit