ciceroinc.com

CCNG PartnershipConnect - Share - Grow www.ccng.co

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David HadobasCCNG President and CEO

ciceroinc.com

CCNG PartnershipConnect - Share - Grow www.ccng.co

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CCNG partnership provides for multi level information exchange between leading industry solutions providers and professional management leaders in contact center and customer care.

ciceroinc.com

CCNG PartnershipConnect - Share - Grow www.ccng.co

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CCNG Partnership For solutions providers to the contact center and customer

care industry Uses a combination of marketing channels to promote

partner as SME to membership Leverage partner content across all channels

▪ Business Social Media, Webcast, Networking Events

ciceroinc.com

CCNG PartnershipConnect - Share - Grow www.ccng.co

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CCNG Partner Portals

Home base for all CCNG partners

Introduction webcast Link and leverage partner content Access to all partner webcasts and

member events

ciceroinc.com

CCNG PartnershipConnect - Share - Grow www.ccng.co

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CCNG Contact Center Groups

CCNG Partnership Channels ▪ Member database / broadcast email campaigns

▪ 20,000 contact center contacts database▪ Use to promote your HTML email campaigns

▪ Business Social Media ▪ Over 1,500 Groups on LinkedIn for Call Center, Contact Center,

Customer Care, Customer Experience▪ Eighteen CCNG groups on LinkedIn + Ning with 5,000+

online members growing daily▪ Use to promote partner webcasts and CCNG events▪ Keeps members informed▪ Members connect and contribute – discussion forums

ning favicon.ico

Database

Business Social Media

ciceroinc.com

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CCNG Partnership Channels Dedicated webcast channel on

Contact Center and Customer Care Channel is exclusive content for our industry Webcast channel is searchable LIVE and On-demand webcasts

Business Social Media

Webcast Channel

ciceroinc.com

CCNG PartnershipConnect - Share - Grow www.ccng.co

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CCNG Networking Events Regional member events Create face-to-face interaction Hosted on site by CCNG members Best Practice topics by partners and members Partner “Thought Leadership” presentations Customized partner event series 25+ Geo markets – 50 events

Webcast Channel

Networking Events

ciceroinc.com

CCNG PartnershipConnect - Share - Grow www.ccng.co

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CCNG Networking events Unique design for peer exchange

▪ Best Practice content focus▪ Partner and Host presentations▪ Interactive work groups with attendees▪ Site tours

Event video with testimonials CCNG channel on YouTube Event surveys

ciceroinc.com

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CCNG Partnership – Industry leadership! Thought Leaders in the industry Leverage CCNG channels to promote your areas of expertise Showcase your client success

▪ Webcasts, host sites Develop SME webcast series on CCNG channel Collaboratively growing your prospect database

Webcast viewing reports / attendee & registration lists Engage your sales team and sales channel partners

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• Contact Center & Customer Care Webcast Channel – growing 10% per week

• Face-to-face Peer Knowledge Exchange

• CCNG Online Business Social Media Groups – 5K+ and growing daily

• CCNG Member Database – 20K+

Contact Center and Customer Care ProfessionalsVP’s, Directors, Managers

Business Social Media

connect members directly to each other

Showcase of member

and partner

perspectives

CCNG Networking

Events

ciceroinc.com

CCNG PartnershipConnect - Share - Grow www.ccng.co

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Create new business relationships…

Establish your organization as a thought leader…

Discover new business opportunities…

Let’s talk Partnership!