CBTS 2010 Courses 1

CBTS Courses 2010 Number Name Credits/SkillSoft #

Finance 10-101-198 Auditing

This course will familiarize you with the basic terminologies, concepts, and approaches to performing a quality audit. You will develop your knowledge of what audits are, how they are conducted, how they are recorded, and how they are followed up. In addition, you will examine the basics of both internal and external audits and how they foster effective business processes.

1.0

Introduction to Auditing FIN0231 Introduction to Internal Auditing FIN0232 Principles of Internal Auditing FIN0233 Introduction to External Auditing FIN0234 Principles of External Auditing FIN0235

10-101-199 Managerial Accounting This course examines how managerial accounting information is gathered, and how it is used by business professionals to make effective decisions. Lessons such as fundamentals of managerial accounting, cost accounting concept, and managerial accounting approaches will provide you with the concepts, procedures, and analytical skills you'll need to make informed decisions in today's complex business environment.

2.0

Overview of Managerial Accounting FIN0241 Managerial Decisions and Capital Budgeting FIN0242 Managing for Asset Control FIN0243 Cost Accounting Decisions FIN0244

10-101-200 Business Accounting Understanding accounting procedures requires a prerequisite knowledge of certain principles, concepts, terms, and common accounting records. This practical course gives you the whys and how's to accurately conduct accounting activities.

2.0

Accounting Fundamentals FIN0121 Accrual Accounting Procedures FIN0122 Accounting Systems and Closing Activities FIN0123 Accounting for Cash Control FIN0124 Accounting for Merchandising Businesses FIN0125 Accounting for Partnerships FIN0221 Accounting for Corporations FIN0222 Analyzing Cash Flow Statements FIN0223 Master Budgets FIN0224

CBTS 2010 Courses 2

Number Name Credits/SkillSoft #

10-102-104 Business Finance This course will introduce the non financial manager to the purpose of financial management systems. It will also introduce basic concepts of risk and return, time value of money, and the relationship between tax laws and business finance.

1.0

The Principles of Financial Management fin_01_a01_bs_enus The Basics of Budgeting fin_01_a02_bs_enus Management of Cash Flows fin_01_a03_bs_enus Financial Statements fin_01_a04_bs_enus Introduction to Advanced Finance FIN0211 Raising Capital and Financing Decisions FIN0213 Managing Working Capital FIN0214

10-102-110 Budgeting & Financial Management For a business to survive long-term, it must have a clear view of its goals and its means of achieving those goals. A well-planned budget is just the tool to help steer your company in the right direction--your company will be able to make critical decisions based on current facts and reasonable forecasts.

2.0

Creating and Analyzing an Operating Budget FIN0161 The Ins and Outs of Capital Budgeting FIN0162 Effective Budget Management FIN0163 Introduction to Advanced Finance FIN0211 Investment Project Analysis and Selection FIN0212 Raising Capital and Financing Decisions FIN0213

10-102-112 Finance for Non-Financial Managers Understanding the principles of financial management helps all managers, from line supervisors to senior executives, to use this tool more effectively to support the organization's goals.

1.0

Principles of Financial Management fin_01_a01_bs_enus Basics of Budgeting fin_01_a02_bs_enus Managing Cash Flows fin_01_a03_bs_enus Financial Statements fin_01_a04_bs_enus

10-102-120 Business Math Basics Learners will review crucial terms, basic mathematical concepts, and how to apply concepts to the business environment.

1.0

Whole Numbers, Fractions, and Equations FNDT0101 Decimals and Percents FNDT0102 Ratios, Averages and Graphs FNDT0103

Business Communication

CBTS 2010 Courses 3

Number Name Credits/SkillSoft #

10-102-131 Business Writing The lessons flexibly encompass almost any kind of business writing you may be required to perform on the job. No matter what your level of writing skill, if you write at work, you can benefit from this practical writing course.

2.0

Writing with Intention COMM0011 Avoiding Errors in Usage and Punctuation COMM0012 Avoiding Grammatical Errors in Business Writing COMM0013 Crisp Composition COMM0014 Writing to Reach the Audience COMM0015 Getting the Most from Business Documents COMM0016 The Writing Process COMM0017

10-102-132 Business Interpersonal Communication Skills This course is designed to give you an understanding of the prime causes of poor communication, and, more importantly, the skills required to minimize their impact.

2.0

Interpersonal Communications: The Process comm_02_a01_bs_enus The Mechanics of Communicating Effectively comm_02_a02_bs_enus Workplace Communication Skills comm_02_a03_bs_enus Communicating for Results comm_02_a04_bs_enus Leadership Communication Skills comm_02_a05_bs_enus Resolving Conflict with Communication Skills comm_02_a06_bs_enus Communicating for Contacts comm_02_a07_bs_enus Business Interpersonal Communication Skills Simulation COMM002A Team Interpersonal Communication Skills Simulation COMM002B

10-102-133 Managing and Working with Difficult People You'll learn step-by-step methods and processes to help you identify difficult people to cope and communicate with them. With the help of this course, you'll no longer have to be frustrated or intimidated by difficult people.

1.0

Difficult People in the Workplace Environment comm_04_a01_bs_enus How to Work with Aggressive People comm_04_a02_bs_enus How to Work with Negative People and Procrastinators comm_04_a03_bs_enus How to Work with Arrogant and Duplicitous People comm_04_a04_bs_enus Working with and Managing Difficult People Simulation COMM004A Effective Communication with Difficult Coworkers Simulation COMM004B

10-102-134 Anger Management You will also learn simple techniques to minimize angry emotions, thoughts, and behaviors. Since you may have to deal with other people's anger at work, you will also learn what to do when you encounter angry people.

1.0

Experiencing Anger COMM0701

CBTS 2010 Courses 4

Number Name Credits/SkillSoft # Managing Your Anger COMM0702 Managing Anger in the Workplace Simulation COMM0700

10-102-140 Business Grammar Essentials You'll study everything from pronouns to possessives, and you'll discover how to avoid the most common usage errors. When you've finished the course, you'll have the necessary building blocks to develop your skill as a top-notch writer.

1.0

Foundations of Grammar COMM0201 Sentence Construction COMM0202 Understanding Writing Mechanics COMM0203 Punctuating with Skill COMM0204

10-102-141 Listening Skills in Business You will then apply these skills to business-based examples. Knowing the basic communication and listening processes will make you aware of where communication can be adversely affected.

1.0

Listening Basics comm_03_a01_bs_enus Listening to Comprehend comm_03_a02_bs_enus Higher Purpose Listening comm_03_a03_bs_enus Enhancing Listening Skills comm_03_a04_bs_enus Effective Listening Simulation COMM003A

10-102-142 Business Etiquette In this course, you'll learn how to conduct yourself in the everyday business environment with poise and confidence.

1.0

Standard Business Etiquette comm_11_a01_bs_enus Communication Business Etiquette comm_11_a02_bs_enus Etiquette at the Business Meeting comm_11_a03_bs_enus Business Etiquette for Supervisors comm_11_a04_bs_enus Professionalism and Business Etiquette Simulation COMM011A

10-106-198 Advanced Administrative Support Skills This course will show you some ways to assess yourself to ensure you're ready to work towards a new role. It will also show you some techniques for interacting with co-workers, subordinates, and superiors. In addition, you'll see how to project self-confidence and to become the kind of person to whom people give their loyalty and trust.

1.0

Behavior: Putting Your Best Foot Forward ADM0111 Managing Yourself and Those Around You ADM0112 Partnering with Your Boss ADM0113 Communicating with Power and Confidence ADM0114 Advanced Administrative Support Simulation ADM0110

CBTS 2010 Courses 5

Number Name Credits/SkillSoft #

10-106-199 Telephone Skills for Business This course provides the learner with critical information about making a good impression when communicating over the telephone. It emphasizes the importance of good telephone etiquette, offers tips for building trust over the telephone, and discusses important non-verbal actions that are present in most telephone interactions. Additionally, it helps the learner make the most out of technology when using voicemail, speakerphones, cellular phones, and conference calls.

1.0

Effective Telephone Techniques COMM0411 Making Telephone Calls Count COMM0412 Essential Skills for Professional Telephone Calls comm_18_a01_bs_enus Telephone Skills for Business Professionals Simulation COMM0410

10-196-111 Conflict Management These involve three main actions: confronting the conflict, communicating with the other party, and determining an acceptable outcome. Sometimes, the conflict in the workplace just surrounds you, even though you are not involved directly. You then have to learn how to avoid taking sides, or becoming a scapegoat.

1.0

Perspectives on Conflict in the Workplace comm_07_a01_bs_enus Handling Conflict comm_07_a02_bs_enus Managing Organization Conflict comm_07_a03_bs_enus Conflict in the Workplace Simulation COMM007A Managing Workplace Conflict Simulation COMM007B

Business Management and Leadership 10-102-106 Business Law

This course introduces fundamental concepts of business law It also presents the basic and structure of the U.S. legal system and introduces relevant areas of business regulation.

2.0

A Manager's Introduction to Business Law LAW0101 Contracts in Commercial Transactions LAW0102 Employment and Labor Law LAW0103 American Business Formations in the 21st Century LAW0104 Intellectual Property and Proprietary Rights LAW0105 Lawsuits and Negotiations LAW0106

10-102-113 Management Skills The workplace is changing. Today's managers are competing for skilled workers, facing high turnover, and coping with technology changes that occur at warp speed. Effective managers must be less product-oriented, and more people-oriented. In order to thrive in these shifting times, you need skills that will help you maximize the potential of your workforce.

2.0

Tomorrow's Managers' Competencies mgmt_04_a01_bs_enus Tomorrow's Managers' Development Tools mgmt_04_a02_bs_enus

CBTS 2010 Courses 6

Number Name Credits/SkillSoft # Managing as Coach and Counselor mgmt_04_a03_bs_enus Managing as Project Champion mgmt_04_a04_bs_enus A Primer for Ensuring Accountability mgmt_04_a05_bs_enus Crucial Skills for Tomorrow's Managers Simulation MGMT004A

10-102-115 Teamwork In this course, you'll learn tools, techniques, and tips to help you--the team member--help your team develop a "one for all, all for one" mentality. In particular, you'll explore some motivational techniques to apply from the get-go so that potential problems are averted. You'll also learn how to promote and maintain a creative and productive atmosphere. Finally, you'll practice a couple of team building exercises that you can later introduce to your team.

1.0

Effective Team-building Strategies TEAM0171 Effectively Communicating in Teams TEAM0172 The Individual's Role in a Team TEAM0173 Participating in Teams Simulation TEAM0170

10-102-116 Leadership You'll explore the implications of 21st century trends like virtual employees and portable assets, and learn how you can meet the leadership challenges they present. Additionally, you'll learn about the values of intellectual assets and how you can maximize your infrastructure assets. The course concludes with leadership strategies for e-Business.

2.0

Challenges of the 21st Century LEAD0121 Organizational Culture and Leadership LEAD0122 Energizing and Empowering Employees LEAD0123 Leadership and the Knowledge Worker LEAD0124 Leading Change from the Front Line LEAD0125 Dynamics of Leadership LEAD0126 Leading from the Front Line Simulation LEAD0120 Recognizing a Leader lead_01_a01_bs_enus The Communication of a Shared Vision lead_01_a02_bs_enus Leading by Enabling lead_01_a03_bs_enus

10-102-117 Decision Making You'll walk away from this course with concrete and powerful decision-making tools, both rational and statistical. When you use the decision-modeling techniques presented here, you'll enjoy enhanced accuracy and, hence, business confidence. Then, with these strategies in hand, you'll explore ways to better make decisions even when you're working with others who aren't completely "on your side." It's true that decisions determine your life. It's time now to better determine your decisions.

1.0

Making Decisions Dynamically pd_04_a04_bs_enus Decision Making: Implementation and Evaluation pd_04_a05_bs_enus

CBTS 2010 Courses 7

Number Name Credits/SkillSoft # Group Problem Solving and Decision Making pd_04_a06_bs_enus Effective Thinking and Creative Problem Solving Simulation PD004A Rational Decision-making and Problem Solving Simulation PD004B

10-102-121 Business Execution Business execution is about achieving results. It's about turning ideas into actions and dreams into reality. It's not a process or a formula, but a state of being that will permeate and transform your entire organization. This course will provide you with the basic information you need to create an execution culture in your organization.

1.0

Foundations for Business Execution LEAD0151 Creating a Business Execution Culture LEAD0152 Business Execution in Action LEAD0153 Business Execution Simulation LEAD0150

10-102-122 Certified Business Analysis Professional (CBAP) (Exam Prep) It is designed to assist in the preparation for the IIBA's Certified Business Analysis Professional™ (CBAP™) certification.

2.0

Core Concepts in Business Analysis cons_01_a01_bs_enus Enterprise Analysis and Making a Business Case cons_01_a02_bs_enus Introduction to Requirements Planning cons_01_a03_bs_enus Requirements Planning and Management cons_01_a04_bs_enus Eliciting Requirements cons_01_a05_bs_enus Analyzing Requirements Using Models cons_01_a06_bs_enus Refining and Documenting Requirements cons_01_a07_bs_enus Communicating and Implementing Requirements cons_01_a08_bs_enus

10-102-123 Certified Manager of Quality/Organizational Excellence (Exam Prep) This course is aligned with the Quality Management Division of the American Society for Quality's Certification Handbook and is designed to assist learners as part of their preparation for the ASQ Certified Manager of Quality/Organizational Excellence certification exam.

2.0

Leadership oper_04_a01_bs_enus Team Dynamics oper_04_a02_bs_enus Developing and Deploying Strategic Plans oper_04_a03_bs_enus Managerial Skills and Abilities oper_04_a04_bs_enus Communication Skills and Project Management oper_04_a05_bs_enus Quality Systems, Models, and Theories oper_04_a06_bs_enus Problem-Solving and Process Management Tools oper_04_a07_bs_enus Measurement: Assessment and Metrics oper_04_a08_bs_enus Customer-Focused Management oper_04_a09_bs_enus Supply Chain Management oper_04_a10_bs_enus Training and Development oper_04_a11_bs_enus

CBTS 2010 Courses 8

Number Name Credits/SkillSoft #

10-102-137 Logistics Management This course will provide you with a comprehensive understanding of the history, perspectives, strategies, and key areas of Logistics Management.

1.0

Overview of Logistics Management OPER0321 Inventory Management OPER0322 Supply Chain Logistics Management OPER0323

10-102-138 Mentoring You'll learn how to step into various mentoring roles, providing training, guidance on professional development, advocacy, and emotional support. You'll brush up on essential communication skills. And you'll learn how to manage the mentoring relationship, from solving potential challenges to guiding the relationship through a positive conclusion.

1.0

Mentoring Effectively mgmt_10_a01_bs_enus Mentoring as a Manager mgmt_10_a02_bs_enus Implementing a Mentoring Program for the Organization mgmt_10_a03_bs_enus Mentoring Strategies for the 21st Century mgmt_10_a04_bs_enus Achieving Success: the Help of a Mentor mgmt_10_a05_bs_enus Mentoring On-line mgmt_10_a06_bs_enus The Essentials of Mentoring Simulation MGMT010A

10-102-139 Succession Planning This course will familiarize you with the key concepts that compose succession planning. You will receive a general overview of how to assess your key leadership and talent needs. You will also discover the various methods to succession planning. Your understanding of succession planning will help your organization succeed even when key people leave their present positions.

1.0

Succession Planning Overview LEAD0301 Succession Planning Strategies LEAD0302 Succession Planning and Human Resources LEAD0303 Succession Planning Management LEAD0304 Initiating a Succession Plan Simulation LEAD0300 Implementing a Succession Plan Simulation LEAD030S

10-102-143 System Thinking for the 21st Century What exactly is a system? Why is it important to understand systems? How can you use systems thinking to manage your organizations more effectively? Systems thinking enables you to delve into the inner workings of your organization to get to the core of what drives your company forward--or backward.

1.0

What is Systems Thinking? STGY0401 Building a Healthy System STGY0402 Systems-thinking Models and Thinking Skills STGY0403 System Archetypes STGY0404

CBTS 2010 Courses 9

Number Name Credits/SkillSoft # Redesigning Your Organization: Part 1 STGY0405 Redesigning Your Organization: Part II STGY0406 Taking Systems Thinking into Your Personal Life STGY0407

10-196-184 Effective Delegation Do you feel that there are just not enough hours in the day? Are you always striving to keep ahead of the paperwork that litters your desk? Perhaps it is time to consider sharing some of those tasks with your skilled employees. In this course, you will discover how delegating tasks can enhance and accentuate your management skills.

1.0

The Basics of Delegation mgmt_07_a01_bs_enus Delegation: the Personal Approach mgmt_07_a02_bs_enus Managing Delegation mgmt_07_a03_bs_enus Delegating Effectively Simulation MGMT007A 10-196-185 Using Change Process to Support Employees

Every story has a beginning, a middle, and an end. The majority of organizations consider change as a new beginning--a bright new day. The first steps to change are the most important of all. Bring your employees on board from the outset, and you'll smooth the way for productive change that is supported--and even championed--by your employees.

1.0

Starting the Change Process mgmt_06_a01_bs_enus Managing the Change Process mgmt_06_a02_bs_enus Integrating Change in Your Organization mgmt_06_a03_bs_enus Using Change Process to Support Employees Simulation MGMT006A Using Change Process to Support Teams Simulation MGMT006B 10-196-186 Problem Performance Management

This is a general part of effective management, focusing on those aspects of the managerial task specific to preventing problem performance. This means employing an effective selection procedure that is based on an accurate identification of the job requirements, and then using the first period of employment to test out the effectiveness of the worker.

1.0

Problem Performance Prevention mgmt_05_a01_bs_enus Problem Performance Identification mgmt_05_a02_bs_enus Problem Performance Improvement mgmt_05_a03_bs_enus Addressing Problem Performance mgmt_05_a04_bs_enus Avoiding Problem Performance Simulation MGMT005A Dealing with Problem Performance Simulation MGMT005B 10-196-187 Coaching with Confidence

This course ensures that those responsible for coaching will know what their roles are, and thus be better placed to unlock the potential of individuals and teams, to maximize performance and effectiveness, and enhance personal satisfaction in their own work.

2.0

Business Coaching mgmt_09_a01_bs_enus

CBTS 2010 Courses 10

Number Name Credits/SkillSoft # Successfully Coaching Relationships mgmt_09_a02_bs_enus The Key Stages of Coaching mgmt_09_a03_bs_enus The Coaching Skillset mgmt_09_a04_bs_enus Emotions, Mindsets and Coaching mgmt_09_a05_bs_enus Trends in Coaching mgmt_09_a06_bs_enus Coaching with Confidence Simulation MGMT009A Coaching Teams and Personalities Simulation MGMT009B 10-102-178 Emotional Intelligence at Work

In this course, you'll learn more about these specific characteristics and how they influence every area of your life.

1.0

Defining Emotional Intelligence comm_09_a01_bs_enus Emotional Intelligence in the Workplace comm_09_a02_bs_enus Emotional Intelligence and Teamwork comm_09_a03_bs_enus Increasing Emotional Intelligence comm_09_a04_bs_enus Emotionally Intelligent Leadership comm_09_a05_bs_enus Emotional Intelligence at Work Simulation COMM009A 10-102-179 Doing Business Professionally

In this course, you'll learn how to listen to your own inner boss, how to identify your internal standards, how to create a plan to meet those standards, and how to apply your inner boss's guidance to gain more control over your work, your goals, and your future.

1.0

Working for Your Inner Boss: Personal Accountability pd_05_a01_bs_enus Managing from Within: Self-empowerment pd_05_a02_bs_enus Goals and Setting Goals pd_05_a03_bs_enus Creating a Positive Attitude pd_05_a04_bs_enus Pursuing Successful Lifelong Learning pd_05_a05_bs_enus Doing Business Professionally Simulation PD005A Communicating to Get Results comm_13_a05_bs_enus Obtaining Results from the Boss comm_13_a06_bs_enus Getting Results with No Authority Simulation COMM013A

10-196-116 Advanced Management Skills Organizations are changing the way they conduct and operate their businesses, transforming themselves in order to cope with change. For today's business managers the need to comprehend these strategic drivers for change is imperative. In order to survive, managers need to be able to respond appropriately, not just for today, but for the organization's future success.

1.0

Managing in a Global Business Environment mgmt_02_a01_bs_enus Managing Cross-Functions mgmt_02_a02_bs_enus Managing for High Performance mgmt_02_a03_bs_enus Managing Managers mgmt_02_a04_bs_enus Managing Upward Relationships mgmt_02_a05_bs_enus

CBTS 2010 Courses 11

Number Name Credits/SkillSoft # Advanced Management Skills Simulation MGMT002A

10-196-152 Effective use of Feedback for Business This course enables you to become familiar with the key aspects of giving candid, constructive feedback about performance. The purpose of this course is to enable you to enhance your skills in giving feedback.

1.0

An Essential Guide to Giving Feedback COMM0521 Coping with Criticism and Feedback COMM0522 Giving Feedback to Colleagues COMM0523 Team Feedback: A guide COMM0524 Giving Feedback: A Manager's Guide COMM0525 Effective Feedback for Employees and Colleagues Simulation COMM0520 Effective Use of Feedback for Teams Simulation COMM052S

10-196-153 How to Write an Effective Internal Business Case This course prepares learners interested in the development of effective business cases. You will learn what a business case is and when one is used, what research you need to do before you start to write a business case, and what information should be included in your business case.

1.0

Preparing a Business Case comm_01_a01_bs_enus Writing a Business Case comm_01_a02_bs_enus Presenting Your Case comm_01_a03_bs_enus Preparing an Effective Internal Business Case Simulation COMM001A

10-196-154 Negotiating to Win: Getting the Results you Want In this course, you will explore ways to gain clarity and conviction about what you want and why you want it, as well as how to create opportunities to get it.

1.0

Crafting Deals comm_08_a01_bs_enus Connecting and Communicating comm_08_a02_bs_enus The Process of Negotiation comm_08_a03_bs_enus The Dynamics of Interacting comm_08_a04_bs_enus Negotiating Inclusively comm_08_a05_bs_enus What to Do When the Going Gets Tough comm_08_a06_bs_enus Mastering Negotiation comm_08_a07_bs_enus Winning Negotiation Simulation COMM008A

10-196-156 Moving from an Operational Manager to a Strategic Thinker As business success becomes more difficult to achieve, companies are discovering the importance of strategic thinking. This course is focused on discovering and using the key elements of successful strategic thinking.

1.0

Thinking Strategically stgy_01_a01_bs_enus Sustaining Competitive Advantage stgy_01_a02_bs_enus The Imperatives of Innovation and Leadership in Strategy stgy_01_a03_bs_enus

CBTS 2010 Courses 12

Number Name Credits/SkillSoft # Planning and Implementing a Business Strategy stgy_01_a04_bs_enus Moving from an Operational Manager to a Strategic Thinker Sim STGY001A

10-196-196 Making Teams Work Teams are a fact of corporate life. Think about all the team buzzwords. There are cross-functional teams, self-directed teams, union teams, functional teams, total quality teams, and project teams--not to mention the concept of "The Dream Team." If there's anything that's predictable about these high-powered teams, it's the inevitability of conflict. Many teams fail to recognize that there's power in conflict. Healthy dissent actually breeds team success, and that's the essence of this course.

2.0

Team Conflict: The Seeds of Dissent TEAM0211 Analyzing Workplace War Zones TEAM0212 Getting Past Clashes: Valuing Team Diversity TEAM0213 Conquering Conflict through Communication TEAM0214 The Path to Peace and Harmony TEAM0215 Manager's Performance Guide - Team Conflict Skills TEAM0216 Making Teams Work Simulation TEAM0210

10-196-197 On-Site and Virtual Teams In this course, you'll learn techniques for setting up a successful team that can be applied to an on-site or a virtual environment.

2.0

Launching Successful Virtual and On-site Teams team_01_a01_bs_enus Leading High-performance On-site Teams team_01_a02_bs_enus Leading High-performance Virtual Teams team_01_a03_bs_enus Facilitating Virtual and On-site Teams team_01_a04_bs_enus Creating Virtual and High-Performance Teams Simulation TEAM001A Leading High-performance Virtual Teams Simulation TEAM001B

10-196-170 Six Sigma Team Implementation This course will introduce you to a straightforward framework for satisfying your customers, reducing waste, and increasing efficiency and quality in your organization.

2.0

Introduction to Six Sigma oper_10_a01_bs_enus Six Sigma and Lean in the Organization oper_05_a01_bs_enus Design for Six Sigma in the Organization oper_05_a02_bs_enus Processes and Customer Analysis in Six Sigma Projects oper_06_a01_bs_enus Basics of Six Sigma Projects and Teams oper_06_a02_bs_enus Tools for Planning and Managing Six Sigma Project Opportunities oper_06_a03_bs_enus Using Six Sigma Analysis Tools and Metrics for Project Decisions oper_06_a04_bs_enus Modeling and Analyzing Processes oper_07_a01_bs_enus Statistics and Probability oper_07_a02_bs_enus Data Classification and Collection oper_07_a03_bs_enus Summarizing and Presenting Data oper_07_a04_bs_enus

CBTS 2010 Courses 13

Number Name Credits/SkillSoft # Probability Distributions & Measurement Systems Analysis oper_07_a05_bs_enus Measuring Process Capability and Performance oper_07_a06_bs_enus Exploratory Data Analysis in Six Sigma oper_08_a01_bs_enus Introduction to Hypothesis Testing and Testing for Means oper_08_a02_bs_enus Hypothesis Tests for Variances, Proportions, ANOVA, and Chi-

Square oper_08_a03_bs_enus Design of Experiments and Validation of Solutions oper_09_a01_bs_enus Statistical Process Control and Control Plans oper_09_a02_bs_enus Using Basic Control Charts oper_09_a03_bs_enus Human Resources 10-102-136 Behavior Interviewing

When you've finished this course, you'll have a strong basis for beginning the process of behavioral interviewing.

1.0

Building a Firm Foundation HR0211 Screening Applicants HR0212 Preparing for the Behavioral Interview HR0213 Conducting the Behavioral-based Interview HR0214 Preparing as the Interviewee HR0215 Experiencing the Behavioral-based Interview HR0216 Behavioral Interviewing Simulation HR0210

10-102-138 Mentoring You'll learn how to step into various mentoring roles, providing training, guidance on professional development, advocacy, and emotional support. You'll brush up on essential communication skills. And you'll learn how to manage the mentoring relationship, from solving potential challenges to guiding the relationship through a positive conclusion.

1.0

Mentoring Effectively mgmt_10_a01_bs_enus Mentoring as a Manager mgmt_10_a02_bs_enus Implementing a Mentoring Program for the Organization mgmt_10_a03_bs_enus Mentoring Strategies for the 21st Century mgmt_10_a04_bs_enus Achieving Success: the Help of a Mentor mgmt_10_a05_bs_enus Mentoring On-line mgmt_10_a06_bs_enus The Essentials of Mentoring Simulation MGMT010A 10-102-139 Succession Planning

This course will familiarize you with the key concepts that compose succession planning. You will receive a general overview of how to assess your key leadership and talent needs. You will also discover the various methods to succession planning. Your understanding of succession planning will help your organization succeed even when key people leave their present positions.

1.0

Succession Planning Overview LEAD0301

CBTS 2010 Courses 14

Number Name Credits/SkillSoft # Succession Planning Strategies LEAD0302 Succession Planning and Human Resources LEAD0303 Succession Planning Management LEAD0304 Initiating a Succession Plan Simulation LEAD0300 Implementing a Succession Plan Simulation LEAD030S 10-102-148 Managing Diversity & Inclusiveness

This course will take a closer look at diversity initiatives in the workplace and what makes them matter. It will examine the ways in which diversity within organizations, or lack of it, touches every aspect of the business, right down to the bottom line. Additionally, it will explore the ways in which diversity in the workplace brings outstanding benefits, not only to organizations, but to workers, as well.

2.0

The Reasons Why Diversity Matters hr_02_a01_bs_enus Changing Corporate Culture hr_02_a02_bs_enus Planning a Diversity Initiative hr_02_a03_bs_enus Diversity: the Future hr_02_a04_bs_enus Managing Diversity in the Workplace Simulation HR002A 10-196-157 HRCI/SPHR (Senior Pro. HR) Exam Prep 1

The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including core knowledge and concepts fundamental to the field of human resources. The HRCI certification examinations are widely recognized as the industry standard for evaluating human resource professionals' competencies. HRCI is an affiliate of the Society for Human Resource Management (SHRM) and provides testing and certification services. As a human resources professional, you are involved in various aspects of the organization and need to have a range of core skills and knowledge.

2.0

Human Resources Fundamentals (HRCI/PHR - 2007-aligned) HR0261 Strategic Management (HRCI/PHR - 2007-aligned) HR0262 Affirmative Action and the EEO (HRCI/PHR - 2007-aligned) HR0263 Employment Management (HRCI/PHR - 2007-aligned) HR0264 Recruiting and Selecting Candidates (HRCI/PHR - 2007-aligned) HR0265 Offers, Contracts, and Exit from the Organization (HRCI/PHR - 2007-

aligned) HR0266 Developing Employees (HRCI/PHR - 2007-aligned) HR0267 Developing Human Resources (HRCI/PHR - 2007-aligned) HR0268 Compensating Employees (HRCI/PHR - 2007-aligned) HR0269 Programs to Benefit Employees (HRCI/PHR - 2007-aligned) HR0271 Employment Relations (HRCI/PHR - 2007-aligned) HR0272 Sexual Harassment at Work (HRCI/PHR - 2007-aligned) HR0273 Non-Unionized Workplaces (HRCI/PHR - 2007-aligned) HR0274 Unionized Workplaces (HRCI/PHR - 2007-aligned) HR0275

CBTS 2010 Courses 15

Number Name Credits/SkillSoft # Health and Safety in the Workplace (HRCI/PHR - 2007-aligned) HR0276 Risk Assessment and Prevention (HRCI/PHR - 2007-aligned) HR0277 10-196-158 HRCI/SPHR (Senior Pro. HR) Exam Prep 2

This course describes how to guide and lead the change process, how HR can impact regulations and legislations, and the role of HR in risk management and building strategic partnerships. This course prepares HR professionals and management who are preparing for the Human Resource Certification Institute's Senior Professional in Human Resources (SPHR) certification examination.

1.0

HR's Strategic Role in the Organization (HRCI/SPHR - 2007-aligned) hr_04_a01_bs_enus Management of the HR Process (HRCI/SPHR - 2007-aligned) hr_04_a02_bs_enus Strategic Approaches to Workforce Planning and Employment

(HRCI/SPHR - 2007-aligned) hr_04_a03_bs_enus Strategic Approaches to Human Resource Development

(HRCI/SPHR - 2007-aligned) hr_04_a04_bs_enus Strategic Approaches to Total Rewards (HRCI/SPHR - 2007-aligned) hr_04_a05_bs_enus Strategic Approaches to Labor Relations (HRCI/SPHR - 2007-

aligned) hr_04_a06_bs_enus Strategic Approaches to Risk Management (HRCI/SPHR - 2007-

aligned) hr_04_a07_bs_enus Final Exam: HRCI/SPHR (Senior Professional Human Resource) FE0028_eng Project Management 10-152-161 Managing Software Project Outsourcing

This course is targeted at software development managers and project managers involved in software development. This course requires at least high level familiarity with software application development principles.

2.0

Making the Right Outsourcing Decision 232192_ENG Planning the Outsourcing Deal 232202_ENG The Outsourcing Project 232209_ENG Determining Project Quality Standards and Milestones 232224_ENG Measuring Project Outsourcing Success 232292_ENG 10-152-191 Strategic Project Management for IT Projects

Have you ever been involved in information technology (IT) projects where the client was disappointed with the deliverable? Are you looking for new approaches and strategies to help you better plan for your next IT project? As you proceed through this course, you will learn new methods of strategic project planning to help you plan more effectively for your next IT project.

2.0

Strategic Planning and Positioning for IT Projects PROJ0361 Strategic Approaches to Managing IT Projects PROJ0362 Estimating the IT Project Work Effort PROJ0363 IT Project Leadership, Authority & Accountability PROJ0364 Managing Multiple IT Projects PROJ0365 Cost Management and IT Project Trade-offs PROJ0366

CBTS 2010 Courses 16

Number Name Credits/SkillSoft # Strategic Project Management for IT Projects Simulation PROJ0360 10-152-192 Project Management (PMI Std-aligned)

Imagine trying to control the unexpected and unpredictable through processes in such a way that you meet the cost, quality, and time expectations of all invested parties in order to accomplish a temporary endeavor. This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at their own organizations.

1.0

An Introduction to Project Management PROJ0511 Project Lifecycles and Stakeholders PROJ0512 Introduction to Project Process Groups and Initiating a Project PROJ0513 Project Planning PROJ0514 Executing, Monitoring & Controlling, and Closing a Project PROJ0515 Project Management Essentials Simulation PROJ0510 10-196-151 Project Management for Non-Project Managers

This course will enable someone who is not a professional project manager to learn the fundamentals of project management so he will be able to manage projects related to his area of responsibility within the organization.

1.0

Project Management Fundamentals proj_01_a01_bs_enus Transitioning into a Project Management Role proj_01_a02_bs_enus Initiating and Planning a Project proj_01_a03_bs_enus Managing a Project proj_01_a04_bs_enus Troubleshooting and Closing the Project proj_01_a05_bs_enus Project Management for Non-Project Managers Simulation PROJ001A International Business & Globalization 10-102-147 International Communication

You'll learn more about direct and indirect communicators, and different communication styles.

1.0

The Impact of Culture on Communication COMM0021 The Art of Global Communication COMM0022 Improving Your Cross-cultural Communications COMM0023 International Communications Simulation COMM0020 Cross-cultural Communications Simulation COMM002S 10-102-149 Globalization in Business

Globalization has become a foundation for most major corporations. This course provides you with a "big picture" view of globalization. You will be introduced to the trends that have opened the doors to a global economy and the factors that drive corporate globalization.

1.0

Globalization and Our Changing World STGY0351 Globalization and Your Company STGY0352 The Process of Globalizing a Product or Service STGY0353

CBTS 2010 Courses 17

Number Name Credits/SkillSoft # Managing from a Global Viewpoint STGY0354 The Fundamentals of Globalization Simulation STGY0350 Marketing 10-104-110 Developing Marketing Strategy

You'll be able to discuss cost structures and their influence on your marketing strategy. The impact of product life cycles on your markets is another focus. Methodology to achieve or increase profitability is another featured section of this course. Apply the best thinking and research techniques to the development of a superior market strategy plan to gain the backing you need to be successful.

2.0

Elements of Marketing Strategy MKT0201 Analyzing the Market MKT0202 Competitive Factors in Strategic Marketing MKT0203 Writing a Marketing Plan: Phase 1 MKT0204 Writing the Marketing Plan: Creative Strategy MKT0205 Creating a Marketing Campaign MKT0206 Marketing Management MKT0207 Financial Analysis for Successful Marketing MKT0208 10-104-132 Field Sales Skills

You'll learn about its value and the importance of customer perceptions, premises for choosing the field sales approach, how it compares with a purely product-focused approach, and the planning, implementation, and closing steps for superior field sales performance. The course also gives you opportunities to apply field sales approach basics.

1.0

Field Sales Foundations SALE0101 Planning Your Field Sales Approach SALE0102 Applying Your Field Sales Approach SALE0103 Completing Your Field Sales Approach SALE0104 Field Sales Skills Simulation SALE0100 10-104-133 Territorial Account Sales Skills

In this course, you'll learn about the territorial account sales approach for successful sales. You'll start by gaining an understanding of the premises and strategy behind the approach. Then, you'll learn how to select target accounts based upon specific selection criteria and start the process of account planning.

2.0

The Territorial Account Sales Approach SALE0111 Understanding Your Target Customer's Business SALE0112 Effectively Using Customer-focused Research Meetings SALE0113 Gaining Access to Key Personnel at Your Target Accounts SALE0114 Delivering High-impact Territorial Account Sales (TAS) Presentations SALE0115 Territorial Account Sales Skills Simulation SALE0110

CBTS 2010 Courses 18

Number Name Credits/SkillSoft #

10-104-134 Inside Sales Skills The course outlines the steps involved in precall planning, including recognizing call types, creating call objectives and a call opening, and preparing the account profile. The course also covers the strategies for questioning and listening that you can use in account profiling and provides strategies for avoiding common temptations.

2.0

Preparing for Outbound Sales Calls SALE0121 Initiating Outbound Sales Calls SALE0122 Completing Outbound Sales Calls SALE0123 Preparing for Inbound Sales Calls SALE0124 Completing Inbound Sales Calls SALE0125 Inside Sales Skills Simulation SALE0120 10-104-135 Product Management

First, you will explore the fundamentals of product management. Specifically, you will learn about the ways product management is changing, as well as the advantages and pitfalls of the field. You will also learn the skills common to successful product managers. Then you will investigate common product management tasks and how to organize and prioritize them. Finally, you will learn how to create interfunctional alliances to help you successfully perform the cross-functional role of a product manager.

1.0

Introduction to Product Management MKT0241 Developing a New-product Strategy MKT0242 Pricing and Profitability for Product Managers MKT0243 10-104-136 Strategic Brand Management

First, you will learn about the responsibilities of a brand manager, from conception of a brand to building, evaluating, and maintaining brand equity. Then, you will be introduced to a brief history of branding and its intended purpose. Finally, you will recognize the components and intricacies that make up your consumer, how to appeal to the consumer, and one of the most important facts of all: how the consumer dictates your brand equity. By the end of this course, you will apply all of these ingredients and assemble a recipe of your own as a foundation for effective management of your brand.

1.0

Introduction to Brand Management MKT0211 Building Brand Equity MKT0212 Managing the Creative Elements of Brand MKT0213 Promoting Your Brand to Consumers MKT0214 Evaluating Brand Effectiveness MKT0215 Managing and Maintaining Brand Equity MKT0216 10-104-137 Online Branding Strategy

The sum total will be a thorough grounding in the principles needed to gain the success your online brand deserves.

1.0

Introduction to Online Branding MKT0221 The Online Branding Environment MKT0222

CBTS 2010 Courses 19

Number Name Credits/SkillSoft # Strategies for Building an Online Brand MKT0223 10-104-138 Competitive Marketing Strategies

This course starts by painting a picture of the changing economic landscape and the new consumer. It continues by presenting ways of locating new marketing opportunities, improving marketing performance, and differentiating your offerings. It then discusses the advantages of web-based marketing and provides you with Internet marketing strategies to maintain a competitive edge in the changing marketplace.

1.0

Competitive Strategies for a New Marketplace MKT0231 Surpassing the Competition MKT0232 10-104-139 Supply Chain Management

This course will teach you the basics of supply chain management (SCM). You will learn about the evolution of SCM, collaboration within the supply chain, and the effects the system has on an organization. You will be able to define organizational strategies, understand how to synchronize the supply chain, and how to use technology to maximize the value of the supply chain. The course will conclude with an exploration of the challenges that occur when implementing SCM systems across various sectors, along with future implications for SCM systems.

2.0

The Fundamentals of Supply Chain Management OPER0501 Supply Chain Management Strategies OPER0502 Supply Chain Planning and Inventory Management OPER0503 Supply Chain Management and e-Business OPER0504 Supply Chain Transportation and Facility Design OPER0505 10-104-191 Technical Support Agent Skills

This course explains how the role of the technical support agent (TSA) has changed as businesses realize the importance of CRM strategies to their survival.

1.0

The Contact Center and Technical Support Agent CUST0161 Technical Support Essentials CUST0162 Assessing Customer Behavior CUST0163 Technical Support Agent Survival Skills CUST0164 Technical Support Agent Skills Simulation CUST0160 10-104-192 Selling at the Executive Level

Based on practical methods and techniques, this course takes you through the stages of an executive-level sale, and shows how best to prepare for subsequent meetings and negotiations.

2.0

Prepare for Success SALE0221 Strategic Planning SALE0222 Progressing through the Complex Sale SALE0223 Presenting Your Proposition SALE0224 Negotiating to Mutual Benefit SALE0225

CBTS 2010 Courses 20

Number Name Credits/SkillSoft # From Executive-level Sale to Strategic Partnership SALE0226 Preparing for the Executive-level Sale Simulation SALE0220 Progressing through the Complex Sale Simulation SALE022S Closing Executive-level Sales Simulation SALE022T 10-104-193 Consulting with the External Client

In this course, you'll find out more about the role of an external consultant. You'll also see how, with the key skills and qualities, you can deliver outstanding performance to clients, guaranteeing they'll want you to return again in the future.

1.0

Essentials of External Consulting CONS0111 The Client-Consultant Relationship CONS0112 Diagnosing and Planning CONS0113 Managing Delivery CONS0114 Evaluation and Review CONS0115 Consulting with the External Client Simulation CONS0110 10-104-194 Managing A Customer-Focused Department

Customers have expectations of all the companies with which they transact business. These expectations may be predominantly unspoken but, all the same, they have a strong influence on how your company, its employees, products, and services are perceived.

1.0

Identifying Your Customer's Expectations CUST0171 Using Surveys to Measure Customer Satisfaction CUST0172 Bridge The Expectations Gap CUST0173 Leading A Customer-Focused Team CUST0174 Managing a Customer-focused Department Simulation CUST0170 10-104-195 Internal Customer Service

Focusing on your internal customers not only helps your organization to survive and prosper, but also has the added benefit of motivating your employees, meeting their needs, and promoting a satisfying environment to work within.

1.0

Excellence in Internal Customer Service CUST0141 Working With Internal Customers CUST0142 Overcoming Internal Customer Service Problems CUST0143 Internal Customer Service: Conflict and Complaints Simulation CUST0140 10-104-196 Sales Team Management

You'll discover where to look for qualified sales team candidates and what to look for in submitted resumes. Then you'll explore methods for conducting interviews and using a sales skills assessment tool to help you choose the best people for your sales team.

1.0

Building a Winning Sales Team SALE0151 Using Business Tools to Manage Sales Teams SALE0152 Motivating a Winning Sales Team SALE0153 Communicating in Sales Teams SALE0154

CBTS 2010 Courses 21

Number Name Credits/SkillSoft # Sales Team Management Simulation SALE0150 10-104-197 Strategic Account Sales Skills

You'll start by gaining an understanding of the premises and strategy behind the approach. Then you'll learn how to select target accounts based on specific selection criteria and start the process of account planning.

2.0

The Strategic Account Sales Approach SALE0131 Understanding Your Customer SALE0132 Conducting Effective Sales Research Meetings SALE0133 Working with Your Customer's Key Players SALE0134 Delivering High-Impact Sales Presentations SALE0135 Strategic Account Sales Skills Simulation SALE0130 Customer Service 10-104-111 Consumer Behavior

In this course, you'll explore the bottom-line payoffs for building customer satisfaction. You'll discover the elements of an effective customer satisfaction system. Most important, you'll learn how to discover what your customers want before you try to measure whether you're delivering it.

1.0

Discovering What Your Customers Want CUST0131 Developing Customer Satisfaction Surveys CUST0132 Customer Satisfaction: Analysis and Implementation CUST0133 Measuring Customer Satisfaction Simulation CUST0130 10-104-112 Customer Service

By learning to strengthen the internal environment, you'll increase commitment to service, boosting performance, productivity, and ultimately, success.

1.0

Corporate Culture: Building the Service Foundation cust_05_a01_bs_enus The Fundamentals of Exceptional Customer Service cust_05_a02_bs_enus The Customer's Voice cust_05_a03_bs_enus 10-104-115 Contact Center (Call Center) Solutions

When people pick up a phone and hear someone greeting them from the XYZ Company, they put little thought into the people, process, or technology behind the phone call. To them, the person on the phone is just a voice on the other end of the line. This course will examine all of the aspects of a call center.

1.0

The Call Center Industry CUST0111 Call Center Communication Skills CUST0112 Call Center Customer Service CUST0113 Call Center Telephone Sales CUST0114 Frontline Call Center Skills Simulation CUST0110

CBTS 2010 Courses 22

Number Name Credits/SkillSoft # 10-104-116 Customer Driven Process Improvement

Today in America, the emphasis is on service. Health care organizations, insurance agencies, investment brokers, and accountants sell services rather than products. As the popularity of the Internet increases, all companies are forced to focus on service through company web sites that put them into direct contact with customers. Customer satisfaction--and quality--is quickly becoming the value-added feature that can make or break a product or a company. To satisfy customers and give them the quality they want, you need to look at how services and products are viewed by customers. This means asking customers what they want and then tuning your operations to generate these results. This means becoming more customer driven.

1.0

Why Customer Driven? OPER0121 Identifying What the Customer Wants OPER0122 Translating Requirements into Process Goals OPER0123 Understanding Processes OPER0124 Implementing Improvements OPER0125 Managing Process Improvements OPER0126 Managing Customer-Driven Process Improvement Simulation OPER0120 10-104-195 Internal Customer Service

Focusing on your internal customers not only helps your organization to survive and prosper, but also has the added benefit of motivating your employees, meeting their needs, and promoting a satisfying environment to work within.

1.0

Excellence in Internal Customer Service CUST0141 Working With Internal Customers CUST0142 Overcoming Internal Customer Service Problems CUST0143 Internal Customer Service: Conflict and Complaints Simulation CUST0140 10-104-127 Customer Service Representative (CSR)

Today's Customer Service Representatives (CSR) and support centers have a vital role to play in ensuring customers' needs are addressed in an effective, efficient manner. This course will familiarize the individual with the basic role of the CSR and the environment in which he performs his duties, including typical roles of the CSR in a support environment, basic tasks accomplished by the CSR, the support center and customer's role in a support environment, how the support center has evolved, and company and support center best practices.

2.0

The Customer Service Representative (CSR) cust_06_a01_bs_enus Support Center Services and Work Environment |n cust_06_a02_bs_enus Team and Customer Relationships cust_06_a03_bs_enus Customer Interactions cust_07_a01_bs_enus Communication Skills cust_07_a02_bs_enus Conflict, Stress, and Time Management cust_07_a03_bs_enus Customer Service Processes and Procedures cust_08_a01_bs_enus

CBTS 2010 Courses 23

Number Name Credits/SkillSoft # Quality in a Support Center cust_08_a02_bs_enus Support Center Tools, Technologies and Metrics cust_08_a03_bs_enus Dealing with Irrational Customers and Escalating Complaints cust_08_a04_bs_enus

Office and Home Computing Skills 10-103-147 Adobe Acrobat

To provide an overview of the basic document-management features of Adobe Acrobat 8.0

1.0

Creating and Working with PDFs in Adobe Acrobat 8 at_adab_a01_dt_enus Editing and Reviewing in Adobe Acrobat 8 at_adab_a02_dt_enus Forms and Document Security in Adobe Acrobat 8 at_adab_a03_dt_enus Advanced Features of Adobe Acrobat 8 at_adab_a04_dt_enus Using Adobe Reader 8 at_adar_a01_dt_enus 10-103-164 Crystal Reports

To introduce the concept of reporting and show an overview of the features of Crystal Reports XI.

1.0

Reporting Basics with Crystal Reports XI 234748_ENG Managing Data and Distributing Reports with Crystal Reports XI 234758_ENG 10-103-177 Lotus Notes End User

Notes 8 has many features that help increase end users' productivity and manage scheduling, allowing them to streamline the way they work. The core component of the application remains its robust e-mail functionality. This course explores the updated user interface of Notes, and introductory topics on Lotus Notes Applications and using the built-in help system. Also included in the course are discussions on how to compose and send e-mail messages, as well as perform additional mailbox management tasks.

1.0

Getting Started with Lotus Notes 8 and Using Mail ia_lteu_a01_dt_enus Scheduling Events and Managing Applications ia_lteu_a02_dt_enus Working with Instant Messaging, Contacts, and Blogs ia_lteu_a03_dt_enus Using Productivity Tools and Accessing Lotus Notes 8 Remotely ia_lteu_a04_dt_enus 10-103-179 Using Internet Explorer

This courses is designed to show you the basic features of Internet Explorer 7; browse, save, and print content; search for information and get help; and use RSS feeds for dynamic web sites.

Fundamentals of Internet Explorer 7 250164_ENG Customization and Security in Internet Explorer 7 250177_ENG 10-106-190 Delivering Successful Presentations

There are a number of basic types of presentations, but all presentations have four things in common: a presenter, an audience, a venue, and a message. This course concentrates on showing how each of these vital elements has to be taken into account when preparing a presentation.

1.0

Presenting Successfully comm_05_a01_bs_enus

CBTS 2010 Courses 24

Number Name Credits/SkillSoft # Delivering the Message comm_05_a02_bs_enus Available Presentation Resources comm_05_a03_bs_enus Giving Successful Presentations Simulation COMM005A 10-106-191 Effective Business Meetings

If you are in a business that has meetings, you know how much time is spent in them. This course will present you with information that will help you improve the quality of your meetings.

1.0

Planning an Effective Business Meeting comm_06_a01_bs_enus Leading an Effective Business Meeting comm_06_a02_bs_enus Participating Effectively in a Business Meeting comm_06_a03_bs_enus The Effective Business Meeting Simulation COMM006A 10-106-192 Email Essentials

Everyone seems to be using e-mail lately--family members keeping in touch, university students submitting assignments, companies offering products for sale, and office workers carrying out their daily business tasks. Most e-mail users can improve their e-mail skills by learning more about the basic features and potentials of e-mail. Any business person will benefit from developing an understanding of e-mail essentials.

1.0

Essentials of Electronic Communication COMM0231 Optimizing Email at Work COMM0232 E-mail and Organizational Communication COMM0233 E-mail as a Marketing Tool COMM0234 10-106-196 Administrative Office Procedures

The skills needed to fulfill the requirements of today's administrative support professionals are numerous. Lesson objectives in this course will include the following: getting started, overview of effective business communication, using effective business communication, administrative functions, advancing your administrative career, effective administrative support professional simulation, behavior - putting your best foot forward, managing yourself and those around you, partnering with your boss, communicating with power and confidence, advanced administrative support simulation, difficult people in the workplace, communicating effectively with difficult coworkers simulation, etiquette and the business meeting, business etiquette and professionalism simulation, planning effective business meetings, participating effectively in business meetings, effective business meetings simulation, the boss factor, you and your time, techniques for better time management, developing good time management habits, working more effectively simulation, ethical decision making, goals and goal setting, and business professionalism simulation.

3.0

Getting Started--The Administrative Support Professional ADM0101 Overview to Effective Business Communication ADM0102 Using Effective Business Communication ADM0103 Administrative Functions ADM0104

CBTS 2010 Courses 25

Number Name Credits/SkillSoft # Advancing Your Administrative Career ADM0105 Behavior: Putting Your Best Foot Forward ADM0111 Managing Yourself and Those Around You ADM0112 Partnering with Your Boss ADM0113 Communicating with Power and Confidence ADM0114 Difficult People in the Workplace Environment comm_04_a01_bs_enus Etiquette at the Business Meeting comm_11_a03_bs_enus Planning an Effective Business Meeting comm_06_a01_bs_enus Participating Effectively in a Business Meeting comm_06_a03_bs_enus The Boss Factor PD0135 Your Time and You pd_01_a01_bs_enus Techniques for Improved Time Management pd_01_a02_bs_enus Making Decisions Ethically pd_02_a01_bs_enus Goals and Setting Goals pd_05_a03_bs_enus 10-106-197 The Effective Administrative Support Professional

The skills needed to fulfill the requirements of today's administrative support professionals are numerous. This course takes you through the process of managing your own professional productivity. You will learn about the changing role of the administrative support professionals, the professional practices common to business offices, and the time-management skills that will help you accomplish more tasks in less time.

1.0

Getting Started--The Administrative Support Professional ADM0101 Overview to Effective Business Communication ADM0102 Using Effective Business Communication ADM0103 Administrative Functions ADM0104 Advancing Your Administrative Career ADM0105 Effective Administrative Support Professional Simulation ADM0100 10-196-115 Leading the Workforce Generations

Why do people seem so different in what they value, how they live, and how they behave at work? The worlds your co-workers grew up in may have been very different. There are four generations interacting in the work world of today: the silent generation, baby boomers, Generation X, and Generation Next. The differences among these four generations can cause major differences in behavior and perspective.

1.0

Introduction to Work Force Generations LEAD0231 Attracting, Developing, and Retaining Generations LEAD0232 Leading Silent Generation and Baby Boom Workers LEAD0233 Leading Generations X and Next LEAD0234 Making Cross-generational Teams Work LEAD0235 Cross-generational Workers in the 21st Century LEAD0236 Leading the Workforce Generations Simulation LEAD0230

CBTS 2010 Courses 26

Number Name Credits/SkillSoft #

10-196-151 Project Management for Non-Project Managers This course will enable someone who is not a professional project manager to learn the fundamentals of project management so he will be able to manage projects related to his area of responsibility within the organization.

1.0

Project Management Fundamentals proj_01_a01_bs_enus Transitioning into a Project Management Role proj_01_a02_bs_enus Initiating and Planning a Project proj_01_a03_bs_enus Managing a Project proj_01_a04_bs_enus Troubleshooting and Closing the Project proj_01_a05_bs_enus Project Management for Non-Project Managers Simulation PROJ001A Microsoft Windows 10-103-139 Windows XP for Beginners

To describe the basic skills and configurations necessary to start using the Windows XP operating system.

1.0

Getting Started with Microsoft Windows XP 112949_ENG Up and Running with Microsoft Windows XP 112954_ENG 10-150-158 Windows Vista Enterprise Support

This course discusses the deployment infrastructure for enterprise environments and the different deployment methods that can be used to deploy Windows Vista, either by upgrading or performing cleaning installations.

1.0

Deploying Windows Vista mv_mvet_a01_it_enus Troubleshooting Windows Vista Deployments mv_mvet_a02_it_enus Configuring and Troubleshooting Windows Vista Security mv_mvet_a03_it_enus Configuring and Troubleshooting User Access on Windows Vista mv_mvet_a04_it_enus Managing and Troubleshooting Windows Vista Systems mv_mvet_a05_it_enus Troubleshooting Windows Vista Performance and Reliability mv_mvet_a06_it_enus Configuring and Troubleshooting Windows Vista Networking mv_mvet_a07_it_enus Maintaining and Supporting Applications on Windows Vista mv_mvet_a08_it_enus 10-150-xxx New

Windows 7: Configuration This course will show you how to install Windows 7 in a single and multi-boot environment, along with showing the process involved in migrating or upgrading from previous Microsoft operating systems.

1.0

Installing, Upgrading, and Migrating to Windows 7 mw_mwcg_a01_it_enus Deploying Windows 7 mw_mwcg_a02_it_enus Configuring Hardware and Applications in Windows 7 mw_mwcg_a03_it_enus Configuring Network Connectivity in Windows 7 mw_mwcg_a04_it_enus Configuring Access to Resources in Windows 7 mw_mwcg_a05_it_enus Configuring Mobile Computing in Windows 7 mw_mwcg_a06_it_enus Monitoring, Backing Up, and Restoring Windows 7 Systems mw_mwcg_a07_it_enus

CBTS 2010 Courses 27

Number Name Credits/SkillSoft #

Microsoft Office 2007 10-103-020 Office 2007 New Features

To introduce the new features included in Office 2007. 1.0

New Features for End Users in Microsoft Office 2007 239866_ENG Microsoft Office Excel, PowerPoint, and Outlook 2007 239874_ENG Microsoft Access 2007 and Microsoft Publisher 2007 239976_ENG Sharing and Collaboration in Microsoft Office Enterprise 2007 240019_ENG 10-103-030 Beginning Word 2007

This course provides an introduction to Word 2007 and demonstrates how to navigate within the new user interface.

1.0

Getting Started with Word 2007 mo_bgwd_a01_dt_enus Working with Text and Paragraphs in Word 2007 mo_bgwd_a02_dt_enus Structuring, Editing, Saving, and Opening Documents in Word 2007 mo_bgwd_a03_dt_enus Printing, Help, and Automated Formatting in Word 2007 mo_bgwd_a04_dt_enus Working with Documents in Word 2007 mo_bgwd_a05_dt_enus 10-103-033 Advanced Word 2007

Using Word 2007 you can create engaging and professional looking documents easier then ever before.

1.0

Advanced Formatting in Word 2007 mo_adwd_a01_dt_enus Advanced Document Navigation and Document Reviews in Word

2007 mo_adwd_a02_dt_enus Using Tables, Charts, and Graphics in Word 2007 mo_adwd_a03_dt_enus Advanced Data Manipulation Features in Word 2007 mo_wdpu_a01_dt_enus Advanced Document Features in Word 2007 mo_wdpu_a02_dt_enus Collaborative Features in Word 2007 mo_wdpu_a03_dt_enus 10-103-021 Beginning Excel 2007

This course will help get you up-to-speed on the new features, and will introduce you to the basic features and functionality of Excel 2007

1.0

Getting Started with Excel 2007 mo_bgex_a01_dt_enus Manipulating and Formatting Data and Worksheets mo_bgex_a02_dt_enus Reviewing and Printing in Excel 2007 mo_bgex_a03_dt_enus Excel 2007 Formulas and Functions mo_bgex_a04_dt_enus Excel 2007 Charts, Pictures, Themes, and Styles mo_bgex_a06_dt_enus Getting Started with Excel 2007 mo_bgex_a01_dt_enus 10-103-022 Advanced Excel 2007

This course explores modifying charts and pictures and creating and editing custom number formats This course also explores manipulating worksheet data in Excel 2007 using the available features.

1.0

Analyzing Data in Excel 2007 mo_expu_a01_dt_enus Protecting and Sharing Excel 2007 Workbooks mo_expu_a02_dt_enus

CBTS 2010 Courses 28

Number Name Credits/SkillSoft # Exchanging Data with Excel 2007 mo_expu_a03_dt_enus Analyzing Data in Excel 2007 mo_expu_a01_dt_enus Protecting and Sharing Excel 2007 Workbooks mo_expu_a02_dt_enus Exchanging Data with Excel 2007 mo_expu_a03_dt_enus 10-103-041 Access 2007

This course provides an introduction to Access 2007 and demonstrates how to navigate within the user interface. The introductory steps in planning a database, the components and views of an Access database, and database creation methods are also covered.

1.0

Getting Started with Access 2007 mo_bgac_a01_dt_enus Basic Access 2007 Tables mo_bgac_a02_dt_enus Basic Access 2007 Forms mo_bgac_a03_dt_enus Queries and Reports in Access 2007 mo_bgac_a04_dt_enus Importing and Exporting Data and Data Presentation in Access 2007 mo_adax_a01_dt_enus Advanced Data Management in Access 2007 mo_adax_a02_dt_enus Programmability and Administration in Access 2007 mo_acpu_a01_dt_enus Database Administration in Access 2007 mo_acpu_a02_dt_enus 10-103-042 PowerPoint, Publisher & Visio 2007

This course shows how to create a new presentation. It provides you with a solid introduction to the basic, must-know aspects of PowerPoint.

1.0

Getting Started with PowerPoint 2007 mo_bgpp_a01_dt_enus Adding Graphics to Presentations in PowerPoint 2007 mo_bgpp_a02_dt_enus Adding Multimedia and Animations to Presentations in PowerPoint

2007 mo_bgpp_a03_dt_enus Creating Custom Slide Shows in PowerPoint 2007 mo_adpp_a01_dt_enus Distributing Presentations in PowerPoint 2007 mo_adpp_a02_dt_enus Creating Customized Publications with Publisher 2007 mo_pblr_a01_dt_enus Extending Publisher 2007 Beyond Publications mo_pblr_a02_dt_enus Creating Visio 2007 Diagrams mo_bgvs_a01_dt_enus Enhancing and Customizing Diagrams in Visio 2007 mo_bgvs_a02_dt_enus Collaborating and Using Visio 2007 With Other Programs mo_bgvs_a03_dt_enus 10-103-043 Outlook 2007

Microsoft Outlook 2007 is an application used to manage your communication needs. It allows people to send and receive e-mail messages, and provides additional functionality to keep tasks, notes, appointments, and daily activities in one convenient location. This course addresses the features and functionality of Outlook 2007.

1.0

Getting Started with Outlook 2007 mo_bgol_a01_dt_enus Formatting and Managing E-mail in Outlook 2007 mo_bgol_a02_dt_enus Using the Calendar in Outlook 2007 mo_bgol_a03_dt_enus

CBTS 2010 Courses 29

Number Name Credits/SkillSoft # Using Contacts, Tasks, Notes, and Customizing the Interface in

Outlook 2007 mo_bgol_a04_dt_enus Completing Searches, Printing Items, and Working with RSS Feeds in

Outlook 2007 mo_bgol_a05_dt_enus Customizing Outlook 2007 and Using the Journal mo_adol_a01_dt_enus Configuring Rules, Alerts, and Junk E-mail Settings in Outlook 2007 mo_adol_a02_dt_enus Working with SharePoint, Calendars, and Forms in Outlook 2007 mo_adol_a03_dt_enus Data Security, Archiving, and Working Offline in Outlook 2007 mo_olpu_a01_dt_enus Instant, Text, and Unified Messaging in Outlook 2007 mo_olpu_a02_dt_enus Business Contact Manager with Outlook 2007 mo_olpu_a03_dt_enus 10-103-044 Project 2007

In the corporate world, the project is a fundamental building block. Each project in which a company engages is unique, and fulfills an individual or corporate goal. This course outlines the basics of project management, and shows how to create – and manage – a new project using Microsoft Office Project 2007.

1.0

Creating and Designing a Project with Project Server 2007 mo_bgpr_a01_dt_enus Specifying and Assigning Resources in Project 2007 mo_bgpr_a02_dt_enus Tracking and Reporting Progress with Project Server 2007 mo_bgpr_a03_dt_enus Advanced Customization with MS Project 2007 mo_adpr_a01_dt_enus Project Data Management and Performance with MS Project 2007 mo_adpr_a02_dt_enus Microsoft Office 2003 10-103-001 Word 2003 Beginning

Word 2003 beginning is designed to provide an introduction to Word 2003 and the features and tools used for creating and navigating documents in Word.

1.0

Getting Started with Word 2003 112997_ENG Working with text and paragraphs in Word 2003 124981_ENG Structuring, editing, saving, and opening documents in Word 2003 123383_ENG Printing, Help, and Automated Formatting in Word 2003 116299_ENG Working with Documents in Word 2003 112998_ENG Working with Tables and Media Features in Word 2003 116894_ENG 10-103-002 Access 2003 Beginning

This Access course will help you to create and navigate an Access 2003 database.

1.0

Getting Started with Access 2003 125937_ENG Basic Access 2003 Tables 125947_ENG Basic Access 2003 Forms 125956_ENG Using Queries and Reports in Access 2003 125964_ENG Personalizing and Maintaining Access 2003 125984_ENG

CBTS 2010 Courses 30

Number Name Credits/SkillSoft #

10-103-003 Excel 2003 Beginning Excel beginning is designed to provide an overview of the features of Excel 2003.

1.0

Basic Features of Excel 2003 113187_ENG Printing and Collaborating in Excel 2003 122518_ENG Excel 2003 Formulas and Functions 113221_ENG Formatting Data in Excel 2003 119827_ENG Excel 2003 Chart and Multimedia Features 119828_ENG 10-103-004 FrontPage 2003

This courses will introduce the features and functionality of Microsoft FrontPage 2003

1.0

Getting Started with FrontPage 2003 121449_ENG Working with graphics, hyperlinks and tables in FrontPage 2003 131714_ENG Working with Web Sites in FrontPage 2003 122475_ENG Organizing Content Using Templates and Frames in FrontPage 2003 122481_ENG Structuring and Publishing Web Sites in FrontPage 2003 122092_ENG Working with Code in FrontPage 2003 122120_ENG Importing and Working with Data in FrontPage 2003 121653_ENG Enhancing Web Sites with Advanced FrontPage 2003 Features 122099_ENG Administering Web Sites in FrontPage 2003 122100_ENG Using Windows SharePoint Services and FrontPage 2003 131456_ENG 10-103-005 Office 2003 Beginning

This course is designed to provide an introduction to Word 2003 and the features and tools used for creating and navigating documents in Word and to provide an overview of the features of Excel 2003. You will also create and navigate an Access 2003 databases and explain how to create presentations using PowerPoint 2003.

3.0

Getting Started with Word 2003 112997_ENG Working with text and paragraphs in Word 2003 124981_ENG Structuring, editing, saving, and opening documents in Word 2003 123383_ENG Printing, Help, and Automated Formatting in Word 2003 116299_ENG Working with Documents in Word 2003 112998_ENG Working with Tables and Media Features in Word 2003 116894_ENG Basic Features of Excel 2003 113187_ENG Printing and Collaborating in Excel 2003 122518_ENG Excel 2003 Formulas and Functions 113221_ENG Formatting Data in Excel 2003 119827_ENG Excel 2003 Chart and Multimedia Features 119828_ENG Getting Started with Access 2003 125937_ENG Basic Access 2003 Tables 125947_ENG Basic Access 2003 Forms 125956_ENG

CBTS 2010 Courses 31

Number Name Credits/SkillSoft # Using Queries and Reports in Access 2003 125964_ENG Personalizing and Maintaining Access 2003 125984_ENG Creating Basic Presentations using PowerPoint 2003 121838_ENG Slide Layout and Design in PowerPoint 2003 123164_ENG Using Visuals in PowerPoint 2003 Presentations 125933_ENG Finalizing PowerPoint 2003 presentations 123167_ENG 10-103-006 Outlook 2003 Beginning

This course is designed to demonstrate how to send and receive messages in Outlook 2003

1.0

Sending and Receiving Messages in Outlook 2003 113430_ENG Formatting and Managing Messages in Outlook 2003 128879_ENG Scheduling events, Appointments, and meetings in Outlook 2003 128880_ENG Using Task Lists, Contact Lists, and Notes in Outlook 2003 128881_ENG 10-103-007 PowerPoint 2003

PowerPoint 2003 will explain how to create, enhance and customize presentations.

1.0

Creating Basic Presentations using PowerPoint 2003 121838_ENG Slide Layout and Design in PowerPoint 2003 123164_ENG Using Visuals in PowerPoint 2003 Presentations 125933_ENG Finalizing PowerPoint 2003 presentations 123167_ENG Customizing PowerPoint 2003 Presentations 121956_ENG Preparing PowerPoint 2003 Presentations for Effective Delivery 125830_ENG Running, Broadcasting, and Reviewing PowerPoint 2003

Presentations 124997_ENG Settings, Customization, and Office 2003 Integration with PowerPoint

2003 121957_ENG 10-103-008 Publisher 2003

This course is designed to provide a basic introduction to Publisher 2003 and the features and tools used for creating publications in Publisher, and to demonstrate the options for getting help as you work

1.0

Getting Started with Publisher 2003 204924_ENG Working with Text Boxes, Text, and Tables in Publisher 2003 207503_ENG Printing and Working with Graphics and Objects in Publisher 2003 204925_ENG Working with E-mail and Web Sites in Publisher 2003 204927_ENG Working with Mail and Catalog Merges in Publisher 2003 207309_ENG Advanced Design Techniques and Printing with Publisher 2003 204928_ENG 10-103-009 Project 2003

Project 2003 is designed to discuss the basics of project management and create a new project using Project Professional 2003.

2.0

Creating and Defining a Project 132490_ENG

CBTS 2010 Courses 32

Number Name Credits/SkillSoft # Specifying and Assigning Resources 132510_ENG Tracking and Reporting Progress using Project Professional 2003 132504_ENG Advanced Customization 132661_ENG Sharing Project Data and Working with Macros 132659_ENG Organizing and Managing Project Information 205433_ENG Working Collaboratively 201354_ENG Enterprise Project Management 201357_ENG Advanced Analysis of your Project 206372_ENG 10-103-010 Visio 2003 for Beginners

Visio 2003 is designed to introduce its features and demonstrate how to use it to create diagrams.

1.0

Creating Diagrams with Visio 2003 132531_ENG Developing Diagrams with Visio 2003 132532_ENG Visio 2003 and Other Programs 132533_ENG 10-103-011 Access 2003 Advanced

Access advanced is designed to implement advanced techniques for tables, forms, and reports.

1.0

Enhancing Tables, Forms, and Reports in Access 2003 126934_ENG Advanced Querying in Access 2003 126944_ENG Working with Data and Presentation in Access 2003 126950_ENG Access 2003 and the Web 126959_ENG Access 2003 Programmability 126965_ENG Database Administration in Access 2003 126973_ENG 10-103-012 Excel 2003 Advanced

Excel advanced will demonstrate how to customize Excel workbooks and the Excel 2003 application.

1.0

Advanced Customization in Excel 2003 119829_ENG Advanced formatting in Excel 2003 125656_ENG Advanced Data Management in Excel 2003 113262_ENG Advanced Data Analysis in Excel 2003 113309_ENG Advanced Validation and Collaboration in Excel 2003 121344_ENG Advanced Data Exchange in Excel 2003 119748_ENG 10-103-013 Office 2003 Advanced

Office 2003 will provide a detailed overview of the advanced page formatting features in Word 2003and demonstrate how to customize Excel workbooks and the Excel 2003 application. You will implement advanced techniques for tables, forms, and reports using Access and describe how to customize PowerPoint 2003 presentations.

3.0

Advanced Formatting in Word 2003 113095_ENG Advanced Document Navigation in Word 2003 126778_ENG Advanced Data Manipulation Features in Word 2003 113114_ENG

CBTS 2010 Courses 33

Number Name Credits/SkillSoft # Using Tables, Charts, and Graphs in Word 2003 126789_ENG Advanced Document Features in Word 2003 121072_ENG Collaborative Features in Word 2003 113139_ENG Advanced Customization in Excel 2003 119829_ENG Advanced formatting in Excel 2003 125656_ENG Advanced Data Management in Excel 2003 113262_ENG Advanced Data Analysis in Excel 2003 113309_ENG Advanced Validation and Collaboration in Excel 2003 121344_ENG Advanced Data Exchange in Excel 2003 119748_ENG Enhancing Tables, Forms, and Reports in Access 2003 126934_ENG Advanced Querying in Access 2003 126944_ENG Working with Data and Presentation in Access 2003 126950_ENG Access 2003 and the Web 126959_ENG Access 2003 Programmability 126965_ENG Database Administration in Access 2003 126973_ENG Customizing PowerPoint 2003 Presentations 121956_ENG Preparing PowerPoint 2003 Presentations for Effective Delivery 125830_ENG Running, Broadcasting, and Reviewing PowerPoint 2003

Presentations 124997_ENG Settings, Customization, and Office 2003 Integration with PowerPoint

2003 121957_ENG 10-103-014 Outlook 2003 Advanced

Outlook advanced will demonstrate how to customize e-mail, views, and navigation and configure additional e-mail accounts in Outlook 2003.

1.0

Customizing E-mail, Views, Navigation, and E-mail Accounts in Outlook 2003 131326_ENG

Tracking, Categorizing, Searching, and Printing in Outlook 2003 131341_ENG Configuring Rules, Alerts, and Junk Mail Settings in Outlook 2003 113469_ENG Sharing Folders, Schedules, and Contacts and Using SharePoint

Data in Outlook 2003 129976_ENG 10-103-015 Word 2003 Advanced

Word advanced will provide a detailed overview of the advanced features in Word 2003.

1.0

Advanced Formatting in Word 2003 113095_ENG Advanced Document Navigation in Word 2003 126778_ENG Advanced Data Manipulation Features in Word 2003 113114_ENG Using Tables, Charts, and Graphs in Word 2003 126789_ENG Advanced Document Features in Word 2003 121072_ENG Collaborative Features in Word 2003 113139_ENG

CBTS 2010 Courses 34

Number Name Credits/SkillSoft #

10-103-016 Outlook 2003 Power User Outlook 2003 power user will demonstrate the data security features in Outlook.

1.0

Data Security in Outlook 2003 132613_ENG Archiving and Storing Data, and Using IRM in Outlook 2003 206606_ENG Working in Outlook 2003 from Multiple Locations 132614_ENG Newsreaders, Online Meetings, Instant Messaging, and Faxing

Information in Outlook 2003 132615_ENG Customizing Toolbars and Commands and Creating Forms in Outlook

2003 132616_ENG Outlook 2003 and Business Contact Manager 132617_ENG Internet and Intranet Skills 10-103-004 FrontPage 2003

This course will introduce the features and functionality of Microsoft FrontPage 2003.

1.0

Getting Started with FrontPage 2003 121449_ENG Working with graphics, hyperlinks and tables in FrontPage 2003 131714_ENG Working with Web Sites in FrontPage 2003 122475_ENG Organizing Content Using Templates and Frames in FrontPage 2003 122481_ENG Structuring and Publishing Web Sites in FrontPage 2003 122092_ENG Working with Code in FrontPage 2003 122120_ENG Importing and Working with Data in FrontPage 2003 121653_ENG Enhancing Web Sites with Advanced FrontPage 2003 Features 122099_ENG Administering Web Sites in FrontPage 2003 122100_ENG Using Windows SharePoint Services and FrontPage 2003 131456_ENG 10-103-167 Macromedia Dreamweaver

Adobe Dreamweaver CS4 is a versatile web site development application, suitable for personal and enterprise development environments. This course explores the concepts of creating a site in Dreamweaver CS4, including configuring site properties and application preferences, adding content, and manipulating text.

1.0

Setting up a Site and Adding Content in Dreamweaver CS4 at_dcsf_a01_it_enus Adding Links and Images in Dreamweaver CS4 at_dcsf_a02_it_enus Tables, Accessibility, and Standards in Dreamweaver CS4 at_dcsf_a03_it_enus Reusing Content in Dreamweaver CS4 at_dcsf_a04_it_enus Creating Interactive Web Pages in Dreamweaver CS4 at_dcsf_a05_it_enus Cascading Style Sheets in Dreamweaver CS4 at_dcsf_a06_it_enus Dreamweaver CS4 Site Maintenance and Advanced Concepts at_dcsf_a07_it_enus 10-103-168 Macromedia Flash

Adobe Flash Professional CS4 is one of the most popular interactive multimedia development tools on the market, providing design professionals with the ability to create engaging experiences, ranging from instructional media and games to entire web sites.

1.0

CBTS 2010 Courses 35

Number Name Credits/SkillSoft # Introduction to Adobe Flash CS4 Professional at_fcsf_a01_it_enus Drawing and Working with Images in Flash CS4 at_fcsf_a02_it_enus Using Flash CS4 Libraries, Text, and Components at_fcsf_a03_it_enus Animation in Flash CS4 at_fcsf_a04_it_enus ActionScript and Multimedia in Flash CS4 at_fcsf_a05_it_enus Workflow and Adobe Integration in Flash CS4 at_fcsf_a06_it_enus Creating Navigation and Publishing Movies in Flash CS4 at_fcsf_a07_it_enus 10-154-142 Web Application Developer

This course will provide an overview of XML, the basics of the JavaScript language and outline how and when to use basic DHTML and to describe how to use Cascading Style Sheets for positioning and formatting in web pages.

2.0

XML Language Basics 70151_ENG Style Sheets and Links 70152_ENG JavaScript Language Basics sl_jasc_a01_it_enus JavaScript: Browser Scripting Fundamentals sl_jasc_a04_it_enus DHTML and Cascading Style Sheets 110402_ENG Making Content Dynamic with DHTML 109372_ENG 10-154-144 Web Site Principles

This course will describe, explain, and equip students to use the basic techniques of web site design and development.

1.0

Design Concepts for Web Sites 31587_ENG Advanced HTML Design Elements 31592_ENG Advanced Technology Concepts for Web Designers 31607_ENG Computer Programming Languages 10-152-151 Java Script Fundamentals

JavaScript is a client-side interpreted scripting language that enables you to enhance static web applications by working in tandem with HTML and Cascading Style Sheet (CSS). This course will introduce the history of JavaScript and outline how it is commonly used to develop dynamic web sites.

1.0

JavaScript Language Basics sl_jasc_a01_it_enus JavaScript: Objects and Object-oriented sl_jasc_a02_it_enus JavaScript: Functions and Regular Expressions sl_jasc_a03_it_enus JavaScript: Browser Scripting Fundamentals sl_jasc_a04_it_enus JavaScript: Advanced Browser Scripting and DHTML sl_jasc_a05_it_enus 10-152-152 C++ Programming

This course will provide the student with structured programming concepts used in C++.

1.0

C++ Programming: Structured Programming 116671_ENG C++ Programming: Classes and Data Abstraction 116672_ENG C++ Programming: Manipulating Objects 116673_ENG

CBTS 2010 Courses 36

Number Name Credits/SkillSoft # C++ Programming: Overloading 116674_ENG C++ Programming: Files and Streams 116675_ENG C++ Programming: Programming Techniques 116676_ENG 10-152-155 Programming Fundamentals

This course will introduce structured programming concepts, coding design, and style.

1.0

Getting Started with Programming 78978_ENG Designing Programs 78995_ENG 10-152-164 Windows Forms Applications with VB 2008

Visual Studio 2008 and the .NET Framework 3.5 give developers the tools to create a variety of Windows Forms applications. This course explores how to create and configure Windows Forms using Visual Studio 2008.

1.0

Windows Forms Creation with VB08 sd_adwf_a01_it_enus Data Integration with VB08 sd_adwf_a02_it_enus Database Environments and XML Handling with VB08 sd_adwf_a06_it_enus Printing, MDI Forms, and Usability with VB08 sd_adwf_a03_it_enus Custom Controls and Asynchronous Programming with VB08 sd_adwf_a04_it_enus Application Configuration and Deployment with VB08 sd_adwf_a05_it_enus

Software Development 10-152-162 Software Development Principles

You will learn to outline the best practices for writing high quality methods, expressions, variables, arrays, loops, and if statements, and to describe recommended practices for writing readable code.

2.0

General Coding Best Practices 219736_ENG Maintaining Quality Code 219763_ENG Object-oriented Coding Best Practices 219750_ENG Programming Techniques and Strategies 219722_ENG 10-152-163 Software Testing Fundamentals

This course introduces software testing methodology and principles. It explores why testing is necessary, the basic testing process, and the psychology behind testing.

1.0

Fundamentals of Software Testing sd_sftf_a01_it_enus Testing Throughout the Software Life Cycle sd_sftf_a02_it_enus Static Techniques and Test Design in Software Testing sd_sftf_a03_it_enus Black-Box Software Testing Techniques sd_sftf_a04_it_enus White-Box Software Testing Techniques sd_sftf_a05_it_enus Software Test Management sd_sftf_a06_it_enus Configuration Management, Risks, and Incidents in Software Testing sd_sftf_a07_it_enus Tool Support in Software Testing sd_sftf_a08_it_enus

CBTS 2010 Courses 37

Number Name Credits/SkillSoft #

10-152-164 Windows Forms Applications with VB 2008 Visual Studio 2008 and the .NET Framework 3.5 give developers the tools to create a variety of Windows Forms applications. This course explores how to create and configure Windows Forms using Visual Studio 2008.

1.0

Windows Forms Creation with VB08 sd_adwf_a01_it_enus Data Integration with VB08 sd_adwf_a02_it_enus Database Environments and XML Handling with VB08 sd_adwf_a06_it_enus Printing, MDI Forms, and Usability with VB08 sd_adwf_a03_it_enus Custom Controls and Asynchronous Programming with VB08 sd_adwf_a04_it_enus Application Configuration and Deployment with VB08 sd_adwf_a05_it_enus

Linux/UNIX 10-150-133 Linux

This course is designed to recognize milestones in the development of Linux and plan and conduct a basic SUSE Linux installation.

2.0

Installing SUSE Linux 230281_ENG Command-Line Management in SUSE Linux 230282_ENG Configuring a SUSE Linux Network 230283_ENG Managing System Processes in SUSE Linux 230284_ENG Managing Users, Groups, and Storage in SUSE Linux 230285_ENG SUSE Linux Security 230286_ENG SUSE Linux Hardware and Documentation 230287_ENG 10-150-139 Linux: Basic System Administration Part 1

This course is designed to help understand OS terminology and be able to interact with the shell and commands via the command line interface.

2.0

Using the Linux Shell 259928_ENG Redirection Approaches and Process Control 259929_ENG Managing and Processing Text 259930_ENG Managing Files in Linux 259931_ENG Mounting and Managing File Systems 259932_ENG Partitions, File Systems, and Disk Quotas 259933_ENG Hardware Requirements 259934_ENG Hardware Configurations for Linux 259935_ENG Installing Linux 259936_ENG Managing Debian and Red Hat Packages 259937_ENG Administering the X Window System 259938_ENG 10-150-140 Linux: Basic System Administration Part 2

This course identifies the main factors involved in installing, configuring, and managing the Linux kernel.

2.0

The Linux Kernel 259939_ENG

CBTS 2010 Courses 38

Number Name Credits/SkillSoft # Writing Shell Scripts in Linux 259941_ENG Administrative and Documentation Tasks in Linux 259942_ENG Managing Linux Group and User accounts 259943_ENG Administering Linux System Tasks and Backup Strategies 259944_ENG Networking Fundamentals in Linux 259945_ENG Networking Services in Linux 259946_ENG Working with Sendmail and Apache 259947_ENG Security in a Linux Environment 259948_ENG Printing in Linux 259940_ENG 10-150-134 UNIX

This course is designed to introduce the UNIX operating system. 2.0

Introduction to UNIX 78920_ENG UNIX System Architecture 78924_ENG Unix Shell Scripting Basics 83855_ENG UNIX Shell Scripting Tools 110852_ENG Writing Unix Shell Programs 83877_ENG Customizing the UNIX User Environment 80536_ENG Working with UNIX Files and Directories 80533_ENG Working with UNIX Programs 80534_ENG Text Editing and Printing in UNIX 80535_ENG Networking 10-150-136 Network+

This course covers the basic devices used in a network, such as servers, workstations, and hosts, and focuses on the different logical and physical topologies that networks can be based on.

2.0

CompTIA Network+ 2009: Network Fundamentals cs_ctnt_a01_it_enus CompTIA Network+ 2009: Network Components cs_ctnt_a02_it_enus CompTIA Network+ 2009: Network Devices cs_ctnt_a03_it_enus CompTIA Network+ 2009: Network Protocols cs_ctnt_a05_it_enus CompTIA Network+ 2009: Wide Area Networks cs_ctnt_a06_it_enus CompTIA Network+ 2009: Wireless Networks cs_ctnt_a07_it_enus CompTIA Network+ 2009: Network Addressing cs_ctnt_a08_it_enus CompTIA Network+ 2009: Routing cs_ctnt_a09_it_enus CompTIA Network+ 2009: Managing and Monitoring the Network cs_ctnt_a10_it_enus CompTIA Network+ 2009: Troubleshooting the Network cs_ctnt_a11_it_enus CompTIA Network+ 2009: Network Security cs_ctnt_a12_it_enus CompTIA Network+ 2009: Network Fundamentals cs_ctnt_a01_it_enus Databases

CBTS 2010 Courses 39

Number Name Credits/SkillSoft #

10-152-153 Systems & Database Design Part 1 This course describes the process of relational database design to model real-world concepts.

1.0

An Overview of Database Design 78565_ENG The Database Design Methodology 78580_ENG An Introduction to Database Systems 80740_ENG Relational Databases 80751_ENG Database Data Management 80761_ENG Microsoft IT 10-150-156 Microsoft Windows Server 2008: Configuring Active Directory

Windows Server 2008 is the most recent server operating system released from Microsoft. With new roles specific to Active Directory, along with notable improvements in security, networking, and performance, Windows Server 2008 is designed to increase reliability and flexibility to any server infrastructure.

1.0

The Active Directory Infrastructure in Windows Server 2008 ws_mwcd_a01_it_enus Additional Active Directory Server Roles in Windows Server 2008 ws_mwcd_a02_it_enus Active Directory Objects in Windows Server 2008 ws_mwcd_a03_it_enus Group Policy Objects Strategy in Windows Server 2008 ws_mwcd_a04_it_enus Configuring DNS in Windows Server 2008 ws_mwcd_a05_it_enus Active Directory Certificate Services in Windows Server 2008 ws_mwcd_a06_it_enus Communications and Security in Windows Server 2008 ws_mwcd_a07_it_enus Monitoring, Backups, and Recovery in Windows Server 2008 ws_mwcd_a08_it_enus 10-150-157 Microsoft Windows Server 2008: Configuring Network

Infrastructure This course provides an ove4rview of networks, hosts, subnet masks, and how subnetting plays a role in efficient network management. It explores some of the more advanced points of network management.

1.0

Configure IP Addressing and Windows Services in Windows Server 2008 ws_mwci_a01_it_enus

Configure, Manage, and Maintain IP Services in Windows Server 2008 ws_mwci_a02_it_enus

Name Resolution in Windows Server 2008 ws_mwci_a03_it_enus Configure Network Access in Windows Server 2008 ws_mwci_a05_it_enus DNS Zones and Replication in Windows Server 2008 ws_mwci_a04_it_enus Network Access Security in Windows Server 2008 ws_mwci_a06_it_enus Configure File and Print Services in Windows Server 2008 ws_mwci_a07_it_enus Monitor Network Infrastructure in Windows Server 2008 ws_mwci_a08_it_enus

CBTS 2010 Courses 40

Number Name Credits/SkillSoft #

10-150-155 Microsoft Windows Server 2008: Configuring Applications Infrastructure Windows Server 2008 is considered to be the most complete Microsoft server operating system released to date. Windows Server 2008, Along with Internet Information Services 7.0, provides an easy-to-manage platform to securely host web applications and services from within an organization.

1.0

Deploying Windows Server 2008 Servers ws_mwcf_a01_it_enus Configuring Windows Server 2008 Availability ws_mwcf_a02_it_enus Configure Terminal Services in Windows 2008 ws_mwcf_a03_it_enus Terminal Services Resource Access in Windows 2008 ws_mwcf_a04_it_enus Configuring Windows Server Hyper-V and Virtual Machines ws_mwcf_a05_it_enus Configuring Web Services and Security in Windows Server 2008 ws_mwcf_a06_it_enus Managing IIS in Windows Server 2008 ws_mwcf_a07_it_enus Configuring Web Service Protocols in Windows Server 2008 ws_mwcf_a08_it_enus Configuring Network Application Services in Windows Server 2008 ws_mwcf_a09_it_enus 10-150-153 Microsoft Windows Server 2008: Server Administration

Windows Server 2008 includes a number of enhancements to the previous server version. This course outlines the key technologies to consider when designing the external network access strategy. Included is a look at the remote access abilities provided by Windows Server 2008’s Network Policy and Access Services role, which consist of the Routing and Remote Access, Network Policy Server, and Network Access Protection role services.

2.0

Planning Windows Server 2008 Deployment ws_wsad_a01_it_enus Planning Active Directory and Group Policy for Windows Server 2008 ws_wsad_a02_it_enus Windows Server 2008 Management and Delegation ws_wsad_a03_it_enus Managing File Servers and Data Provisioning in Windows Server

2008 ws_wsad_a04_it_enus Windows Server 2008 Application Server Management and

Application Provisioning ws_wsad_a05_it_enus Windows Server 2008 Application Servers and Services ws_wsad_a06_it_enus Patch Management and Securing and Monitoring Servers in Windows

Server 2008 ws_wsad_a07_it_enus Certificate Services, SANs, and High Availability in Windows Server

2008 ws_wsad_a08_it_enus Accessing Windows Networks Remotely in Windows Server 2008 ws_wsad_a09_it_enus Windows Server 2008 Backup and Recovery ws_wsad_a10_it_enus 10-150-154 Microsoft Windows Server 2008: Enterprise Administration

When planning the enterprise infrastructure, it is important to consider the needs of external users and clients to access the corporate domain, resources, and services. This course outlines the key technologies to consider when designing the external network access. The course describes technologies that make resources more accessible to both internal and external users.

2.0

CBTS 2010 Courses 41

Number Name Credits/SkillSoft # Planning Name Resolution and IP Addressing in Microsoft Windows

Server 2008 ws_mwse_a01_it_enus Network Access in Microsoft Windows Server 2008 ws_mwse_a02_it_enus Application Access and Delivery in Microsoft Windows Server 2008 ws_mwse_a03_it_enus Server and Application Virtualization in Microsoft Windows Server

2008 ws_mwse_a04_it_enus Designing the Active Directory Infrastructure in Microsoft Windows

Server 2008 ws_mwse_a05_it_enus Active Directory Administration in Microsoft Windows Server 2008 ws_mwse_a06_it_enus Existing Infrastructures and Branch Deployments in Microsoft

Windows Server 2008 ws_mwse_a07_it_enus The Certificate Services Infrastructure in Microsoft Windows Server

2008 ws_mwse_a08_it_enus Software Updates and Compliance Management in Microsoft

Windows Server 2008 ws_mwse_a09_it_enus Designing Data Security and High Availability in Microsoft Windows

Server 2008 ws_mwse_a10_it_enus

A+ Certification 10-150-137 A+ Certification (exam prep)

This course will assist entry-level computer technicians who will, by the end of studying this course and before taking the exam, have accumulated 500 hours hand-on experience in a lab or in the field.

1.0

Personal Computer Components 242525_ENG Laptop Components, Peripherals, and Networks 242526_ENG Operating Systems 242527_ENG Security, Safety, and Communication 242528_ENG Security 10-150-148 Security + CompTIA

You will be introduced the key principles of security for the enterprise. 3.0

CompTIA Security + 2008: Threat Mitigation cs_sety_a01_it_enus CompTIA Security + 2008: Cryptography cs_sety_a02_it_enus CompTIA Security + 2008: Authentication Methods cs_sety_a03_it_enus CompTIA Security + 2008: Messaging, User, and Role Security cs_sety_a04_it_enus CompTIA Security + 2008: Public Key Infrastructure and Access

Security cs_sety_a05_it_enus CompTIA Security + 2008: Ports, Protocols, and Network Security cs_sety_a06_it_enus CompTIA Security + 2008: Wi-Fi and Remote Access cs_sety_a07_it_enus CompTIA Security + 2008: Risk Analysis, Vulnerability Testing, IDS,

and Forensics cs_sety_a08_it_enus CompTIA Security + 2008: Auditing, Security Policies, and Disaster

Recovery cs_sety_a09_it_enus 10-150-159 Storage Technology Foundations

This course will introduce the challenges presented by data management and differentiate between the key storage media, components, requirements, constraints, and solutions for managing data.

2.0

CBTS 2010 Courses 42

Number Name Credits/SkillSoft # Introduction to Storage Technology 240031_ENG Storage System Architecture 240039_ENG Physical Disks and RAID Arrays 240047_ENG Intelligent Storage Systems 240056_ENG Network Storage Systems 240062_ENG Fiber Channel Storage Attached Networks 240072_ENG IP SANs and Content Addressed Storage 240082_ENG Information Availability 240092_ENG Replication and Business Continuity 241020_ENG Monitoring and Managing the Data Center 241031_ENG Securing Storage 254190_ENG Storage Virtualization Technologies 254207_ENG 10-150-152 Information Systems Security CISSP Certification

To identify the security requirements associated with identifying and protecting organizational information assets, perform the analysis techniques used in risk management, and recognize the responsibilities associated with different roles in an organization; to prepare candidates for one of the ten knowledge domains assessed in (ISC)2's CISSP certification exam

2.0

CISSP Domain: Information Security and Risk Management 243962_ENG CISSP Domain: Security Architecture and Design 243975_ENG CISSP Domain: Access Control 243986_ENG CISSP Domain: Application Security 243998_ENG CISSP Domain: Operations Security 244020_ENG CISSP Domain: Cryptography 244031_ENG CISSP Domain: Physical (Environmental) Security 244059_ENG CISSP Domain: Telecommunications and Network Security 244069_ENG CISSP Domain: Business Continuity and Disaster Recovery Planning 244085_ENG CISSP Domain: Legal, Regulations, Compliance and Investigations 244096_ENG 10-150-161 New

Countering IT Security Threats: Ethical Hacking This course examines the differences between hacking and ethical hacking, the stages and phases of ethical hacking, the laws that govern hacking and ethical hacking, and the penetration testing methodology that is used to perform ethical hacking.

2.0

Ethical Hacking and the Need for Penetration Testing sp_etih_a01_it_enus Footprinting, Scanning, and Enumeration sp_etih_a02_it_enus System Hacking and Malicious Content sp_etih_a03_it_enus Social Engineering and Sniffing sp_etih_a04_it_enus Deterring Electronic Intrusions sp_etih_a05_it_enus Denial of Service and Session Hacking sp_etih_a06_it_enus Linux Hacking sp_etih_a07_it_enus Cryptography sp_etih_a08_it_enus

CBTS 2010 Courses 43

Number Name Credits/SkillSoft # Internet-based and Database-based Attacks sp_etih_a09_it_enus Wireless Attacks and Countermeasures sp_etih_a10_it_enus Physical Security sp_etih_a11_it_enus Cisco 10-150-162 New

Cisco IUWNE: Implementing Cisco Unified Wireless Networking Essentials This course introduces wireless networks, examining where they are used and what kinds of wireless networks can be built. The evolution of wireless technology, wireless topology categories, and wireless networks types, such as ad hoc and infrastructure are discussed, along with some basic wireless devices. This course also explores WLAN radio frequency (RF) principles and RF mathematics, to provide an explanation of how the radio waves used in wireless networks function.

2.0

Cisco IUWNE 1.0: Wireless Fundamentals cc_iuwn_a01_it_enus Cisco IUWNE 1.0: Wireless Antennae and Spread Spectrum

Technologies cc_iuwn_a02_it_enus Cisco IUWNE 1.0: Wireless Regulation Bodies, Standards, and

Certifications cc_iuwn_a03_it_enus Cisco IUWNE 1.0: Wireless Frame Basics and Nonstandard

Technologies cc_iuwn_a04_it_enus Cisco IUWNE 1.0: Unified Wireless Network Basic Architecture cc_iuwn_a05_it_enus Cisco IUWNE 1.0: Access Point Management cc_iuwn_a06_it_enus Cisco IUWNE 1.0: Wireless Clients cc_iuwn_a07_it_enus Cisco IUWNE 1.0: WLAN Security Basics cc_iuwn_a08_it_enus Cisco IUWNE 1.0: WLAN Authentication and Encryption cc_iuwn_a09_it_enus Cisco IUWNE 1.0: Introducing, Installing, and Administering WCS cc_iuwn_a10_it_enus Cisco IUWNE 1.0: Cisco WCS Administration cc_iuwn_a11_it_enus Cisco IUWNE 1.0: WLAN Maintenance and Troubleshooting cc_iuwn_a12_it_enus 10-150-163 New

Cisco IINS: Security: Implementing Cisco IOS Network Security This course provides an explanation of the core principles that are part of the secure network environment. It explains how sophisticated attack tools and open networks generate an increased need for network security and dynamic security policies,

1.0

Cisco IINS 1.0: Network Security Principles I cc_iins_a01_it_enus Cisco IINS 1.0: Network Security Principles II cc_iins_a02_it_enus Cisco IINS 1.0: Perimeter Security cc_iins_a03_it_enus Cisco IINS 1.0: Network Security Using Cisco IOS Firewalls cc_iins_a04_it_enus Cisco IINS 1.0: Cryptography, Encryption, and Digital Signatures cc_iins_a05_it_enus Cisco IINS 1.0: IP Security Site-to-Site Virtual Private Networks cc_iins_a06_it_enus Cisco IINS 1.0: Network Security Using Cisco IOS IPS cc_iins_a07_it_enus Cisco IINS 1.0: LAN, SAN, Voice, and Endpoint Security cc_iins_a08_it_enus Cisco IINS 1.0: Mitigating Layer 2 Attacks cc_iins_a09_it_enus

CBTS 2010 Courses 44

Number Name Credits/SkillSoft #

10-150-164 New

Cisco IIUC: Implementing Cisco IOS Unified Communications This course introduces the CUC system and describes how this system uses shared services and open standards to virtualize voice, video, presence, and mobility services within the CUC systems framework. This course also explains how CUC equipment can manage the voice, video, and data traffic it carries, and how it can interface with all standards-based network protocols in each network class.

1.0

Cisco IIUC 1.0: Unified Communications Systems and Telephony Operations cc_iiuc_a01_it_enus

Cisco IIUC 1.0: VoIP Fundamentals I cc_iiuc_a02_it_enus Cisco IIUC 1.0: VoIP Fundamentals II cc_iiuc_a03_it_enus Cisco IIUC 1.0: VoIP Fundamentals III cc_iiuc_a04_it_enus

Cisco IIUC 1.0: Introducing Cisco Unified Communication Manager Express cc_iiuc_a05_it_enus

Cisco IIUC 1.0: Supporting Cisco Unified Communications Manager Express cc_iiuc_a06_it_enus

Cisco IIUC 1.0: Cisco Unity Express Implementation cc_iiuc_a07_it_enus Cisco IIUC 1.0: The Cisco Smart Business Communications System cc_iiuc_a08_it_enus 10-150-165 New

Cisco CIPT1: Cisco IP Telephony Part 1 This course describes the characteristics of Cisco Unified Communications Manager, and explores the available deployment models for implementing it in a Cisco Unified Communications solution.

1.0

Cisco CIPT1 6.0: Introduction to Cisco Unified Communications Manager cc_cstl_a01_it_enus

Cisco CIPT1 6.0: Administration of Cisco Unified Communications Manager cc_cstl_a02_it_enus

Cisco CIPT1 6.0: Single-Site On-Net Calling cc_cstl_a03_it_enus Cisco CIPT1 6.0: Implementing and Hardening IP Phones cc_cstl_a04_it_enus Cisco CIPT1 6.0: Gateways, Routing, and Digit Manipulation cc_cstl_a05_it_enus Cisco CIPT1 6.0: Call Privileges and Call Coverage cc_cstl_a06_it_enus Cisco CIPT1 6.0: Implementing Media Resources cc_cstl_a07_it_enus Cisco CIPT1 6.0: User Features and Call Presence cc_cstl_a08_it_enus Cisco CIPT1 6.0: Voice Mail and Video Integration cc_cstl_a09_it_enus 10-150-166 New

Cisco CIPT2: Cisco IP Telephony Part 2 This course explains the potential issues and solutions in a multisite Cisco Unified Communications Manager deployment, including selective public switched telephone network (PSTN) access and PSTN backup. This course also describes how to implement a dial plan to support inbound and outbound PSTN dialing, site-code dialing, and Tail-End Hop-Off (TEHO) by describing dial plan elements and their configuration.

1.0

Cisco CIPT2 6.0: Multisite Deployments cc_cstp_a01_it_enus Cisco CIPT2 6.0: Centralized Call-Processing Redundancy cc_cstp_a03_it_enus

Cisco CIPT2 6.0: Bandwidth Management and Call Admission Control cc_cstp_a02_it_enus

CBTS 2010 Courses 45

Number Name Credits/SkillSoft # Cisco CIPT2 6.0: Features and Applications for Multisite Deployments cc_cstp_a04_it_enus Cisco CIPT2 6.0: IP Telephony Security cc_cstp_a05_it_enus 10-150-167 New

Cisco CVOICE: Cisco Voice over IP The target audience for this Learning Path will be established IT professionals with a solid, existing background in Cisco and networking technologies

2.0

Cisco CVOICE 6.0: VoIP Overview 259183_ENG

Cisco CVOICE 6.0: Understanding VoIP Components and Requirements 259193_ENG

Cisco CVOICE 6.0: Understanding Call Types, Analog Voice Ports, and Dial Peers 259205_ENG

Cisco CVOICE 6.0: Configuring Digital Voice Ports 259215_ENG Cisco CVOICE 6.0: VoIP Gateway Implementation 259226_ENG Cisco CVOICE 6.0: Dial Plans and Numbering Plans 259238_ENG

Cisco CVOICE 6.0: Digit Manipulation, Path Selection, and Calling Privileges 259247_ENG

Cisco CVOICE 6.0: Introducing H.323 Gatekeepers 259260_ENG Cisco CVOICE 6.0: Configuring Basic Gatekeeper Functionality 259269_ENG Cisco CVOICE 6.0: ITSP Connectivity 259275_ENG 10-150-168 New

Cisco ARCH: Designing Cisco Network Service Architectures This course teaches students how to identify the features of SONA and PPDIOO. The students also will learn how to design high availability and optimum convergence in, how to identify designs that support the Layer 2 to Layer 3 boundary in, and how to recognize considerations for supporting infrastructure services in the enterprise campus network.

2.0

Cisco ARCH 2.0: Cisco SONA and Cisco Enterprise Architecture Design 253553_ENG

Cisco ARCH 2.0: Advanced Addressing and Routing Design 253554_ENG Cisco ARCH 2.0: Advanced WAN Services Design 253555_ENG Cisco ARCH 2.0: Enterprise Data Center Design 253556_ENG Cisco ARCH 2.0: Storage Area Network Design Considerations 253557_ENG Cisco ARCH 2.0: E-Commerce Module Design 253558_ENG Cisco ARCH 2.0: Security Services Design 253559_ENG Cisco ARCH 2.0: IPsec and SSL VPN Design 253560_ENG Cisco ARCH 2.0: IP Multicast Design 253561_ENG Cisco ARCH 2.0: Voice Over WLAN Design 253562_ENG Cisco ARCH 2.0: Network Management with Cisco IOS Software 253563_ENG 10-150-169 New

Cisco ICND1: Interconnecting Cisco Networking Devices Part 1 In this course students will learn the basic components, topologies, and functionality of computer networks; how to secure networks; and how to determine the IP configuration of a PC and local network.

1.0

Cisco ICND1 1.0: Network Fundamentals 254004_ENG Cisco ICND1 1.0: Network Communications and Connections 254014_ENG

CBTS 2010 Courses 46

Number Name Credits/SkillSoft # Cisco ICND1 1.0: Switched LANs 254025_ENG Cisco ICND1 1.0: Switch Optimization, Security, and Troubleshooting 254036_ENG Cisco ICND1 1.0: Wireless LANs 254044_ENG Cisco ICND1 1.0: Routing and Addressing in the LAN 254053_ENG

Cisco ICND1 1.0: Packet Delivery, Security, and Remote Access on the Router 254064_ENG

Cisco ICND1 1.0: WAN Technologies and Routing 254073_ENG

Cisco ICND1 1.0: WAN Encapsulation and Dynamic Routing using RIP 254081_ENG

Cisco ICND1 1.0: Network Environment Management 254088_ENG 10-150-170 New

Cisco ICND2: Interconnecting Cisco Networking Devices Part 2 In this course students will learn to recognize the basic functionality of IOS Software, use the CLI for switch and router configuration in a small network, and recognize the operation and configuration of VLANs and VLAN trunking.

1.0

Cisco ICND2 1.0: Small and Medium Network Implementations 254454_ENG

Cisco ICND2 1.0 Improving Switched Network and VLAN Performance 254464_ENG

Cisco ICND2 1.0: Routing Fundamentals, Subnetting, and VLSMs 254475_ENG Cisco ICND2 1.0: Single-Area OSPF Implementation 254483_ENG Cisco ICND2 1.0: EIGRP Implementation 254490_ENG Cisco ICND2 1.0: Transitioning to IPv6 254735_ENG Cisco ICND2 1.0: Access Control Lists 254717_ENG Cisco ICND2 1.0: Address Space Management 254727_ENG Cisco ICND2 1.0: VPN and Point-to-Point WAN Connections 254741_ENG Cisco ICND2 1.0: Extending the LAN to a WAN 254748_ENG 10-150-171 New

Cisco DESGN: Designing For Cisco Internetwork Solutions In this course students will learn to recognize the principles of SONA and the network design methodology, and document an enterprise network design solution.

2.0

Cisco DESGN 2.0: Network Design Methodology 250733_ENG Cisco DESGN 2.0: Structuring and Modularizing the Network 250773_ENG Cisco DESGN 2.0: Multilayer Campus Design 250908_ENG Cisco DESGN 2.0: Designing Enterprise WANs 250918_ENG Cisco DESGN 2.0: IP Address and Routing Protocol Design 250927_ENG Cisco DESGN 2.0: Network Security Solutions 250967_ENG Cisco DESGN 2.0: Voice Networking 250980_ENG Cisco DESGN 2.0: Wireless Networking 250993_ENG 10-150-172 New

Cisco BCMSN: Building Cisco Multilayer Switched Networks In this course students will learn to recognize the Cisco hierarchical network model as it pertains to the campus network.

2.0

Cisco BCMSN 3.0: Campus Networks 241672_ENG

CBTS 2010 Courses 47

Number Name Credits/SkillSoft # Cisco BCMSN 3.0: Defining Virtual Local Area Networks (VLANS) 242001_ENG

Cisco BCMSN 3.0: Implementing Trunks and the Virtual Trunking Protocol (VTP) 242011_ENG

Cisco BCMSN 3.0: Implementing Spanning Tree 242024_ENG Cisco BCMSN 3.0: Implementing Inter-VLAN Routing 242043_ENG

Cisco BCMSN 3.0: Implementing High Availability In a Campus Environment 242057_ENG

Cisco BCMSN 3.0: Wireless LANs 242069_ENG Cisco BCMSN 3.0: Configuring and Implementing WLANs 242079_ENG Cisco BCMSN 3.0: Configuring Campus Switches to Support Voice 242091_ENG Cisco BCMSN 3.0: Mitigating Service Loss and Data Theft 242099_ENG 10-150-xxx New

Cisco BSCI: Building Scalable Cisco Internetworks This course will enable you to describe the converged network requirements of various network and networked applications within the Cisco network architectures.

2.0

Cisco BSCI 3.0: Network Requirements 244253_ENG Cisco BSCI 3.0: Configuring EIGRP 244371_ENG Cisco BSCI 3.0: EIGRP Options, Authentication, and Issues 244381_ENG Cisco BSCI 3.0: Configuring Simple Elements of OSPF 244382_ENG Cisco BSCI 3.0: Tuning OSPF Configurations 244639_ENG Cisco BSCI 3.0: Configuring Advanced Elements of OSPF 244383_ENG Cisco BSCI 3.0: The IS-IS Protocol 244384_ENG Cisco BSCI 3.0: Manipulating Routing Updates 244385_ENG Cisco BSCI 3.0: Tuning BGP Implementations 244832_ENG Cisco BSCI 3.0: Implementing Multicast 244387_ENG Cisco BSCI 3.0: Implementing IPv6 244388_ENG Cisco BSCI 3.0: BGP for Enterprise ISP Connectivity 244386_ENG 10-150-xxx New

Cisco ISCW: Implementing Secure Converged Wide Area Networks In this course students will learn to recognize Cisco architectural framework models and network requirements, and how remote connections are established.

2.0

Cisco ISCW 1.0: Network Connectivity 245204_ENG Cisco ISCW 1.0: Configuring the CPE and Verifying Broadband ADSL 245217_ENG Cisco ISCW 1.0: Frame Mode MPLS Implementation 245226_ENG Cisco ISCW 1.0: IPSec VPNs 245239_ENG Cisco ISCW 1.0: IPSec VPN Configuration 245250_ENG Cisco ISCW 1.0: Configuring Cisco Easy VPN 245263_ENG Cisco ISCW 1.0: Mitigating Network Attacks and Disabling Unused

Services 245272_ENG Cisco ISCW 1.0: Securing Routers, Administrative Access, and

Access Lists 245543_ENG Cisco ISCW 1.0: IOS Firewalls and IOS IPS 245566_ENG

CBTS 2010 Courses 48

Number Name Credits/SkillSoft # Cisco ISCW 1.0: Securing Management Features and AAA 245554_ENG 10-150-xxx New

Cisco ONT: Optimizing Converged Cisco Networks In this course students will learn to recognize the converged network requirements within the Cisco conceptual network models, the basic principles of VoIP networks and conversion to them, call control mechanisms, and how voice is digitized for data transport.

1.0

Cisco ONT 1.0: Network Requirements and Introduction to VoIP 246137_ENG Cisco ONT 1.0: Supporting VoIP 246147_ENG Cisco ONT 1.0: IP QoS and its Implementation 246156_ENG Cisco ONT 1.0: Classification and Marking 246166_ENG Cisco ONT 1.0: Queuing 246175_ENG Cisco ONT 1.0: TCP and QoS Traffic Management and Mechanisms 246184_ENG Cisco ONT 1.0: AutoQoS 246231_ENG Cisco ONT 1.0: Wireless Implementations 246334_ENG

CBTS Online Certificates

CBTS Sales Account Management Online Certificate 10-104-196 CBTS Sales Team Management 1 credit 10-104-197 CBTS Strategic Account Sales Service 2 credit 10-104-194 CBTS Managing a Customer Focused Dept 1 credit 10-104-193 CBTS Consulting with the External Client 1 credit 10-104-133 CBTS Territorial Account Sales Skills 2 credit 7 credits

CBTS MS Office 2007 Online Certificate 10-103-030 Beginning Word 2007 1 credit 10-103-033 Advanced Word 2007 1 credit 10-103-021 Beginning Excel 2007 1 credit 10-103-022 Advanced Excel 2007 1 credit 10-103-041 Access 2007 1 credit 10-103-042 PowerPoint, Publisher & Visio 1 credit 10-103-043 Outlook 2007 1 credit 7 credits

CBTS Microsoft Office 2003 Online Certificate 10-103-005 Office 2003 Beginning 3 credit or 10-103-001 Word 2003 Beginning 1 credit and 10-103-003 Excel 2003 Beginning 1 credit and 10-103-002 Access 2003 Beginning 1 credit and 10-103-007 PowerPoint 2003 1 credit

CBTS 2010 Courses 49

Number Name Credits/SkillSoft # 10-103-013 Office 2003 Advanced 3 credits or 10-103-015 Word 2003 Advanced 1 credit and 10-103-012 Excel 2003 Advanced 1 credit and 10-103-011 Access 2003 Advanced 1 credit 10-103-006 Outlook 2003 1 credit 10-103-004 FrontPage 2003 2 credits 10-103-008 Publisher 2003 1 credit 10 or 11 credits

CBTS Business Management Online Certificate 10-101-200 Accounting 2 credits 10-102-106 Business Law 2 credits 10-102-112 Finance for Non-Financial Managers 1 credit 10-104-110 Developing Marketing Strategy 2 credit 10-196-102 Organizational Behavior 2 credits 10-196-103A Management Part 1 2 credits 10-196-103B Management Part 2 1 credit 10-196-106 Leading for Business Results 1 credit 10-102-132 Business Interpersonal Communication Skills 2 credits 15 Credits

CBTS Cisco Online Certificate Coming soon This is a new certificate that will be coming soon

10-150-162 Cisco IUWNE: Implementing Cisco Unified Wireless Networking Essentials

2 credits

10-150-163 Cisco IINS: Security: Implementing Cisco IOS Network Security 1 credit

10-150-164 Cisco IIUC: Implementing Cisco IOS Unified Communications 1 credit

10-150-165 Cisco CIPT1: Cisco IP Telephony Part 1 1 credit

10-150-166 Cisco CIPT2: Cisco IP Telephony Part 2 1 credit

10-150-167 Cisco CVOICE: Cisco Voice over IP 2 credits

10-150-168 Cisco ARCH: Designing Cisco Network Service Architectures 2 credits

10-150-169 Cisco ICND1: Interconnecting Cisco Networking Devices Part 1 1 credit

10-150-170 Cisco ICND2: Interconnecting Cisco Networking Devices Part 2 1 credit

10-150-171 Cisco DESGN: Designing For Cisco Internetwork Solutions 2 credits

10-150-172 Cisco BCMSN: Building Cisco Multilayer Switched Networks 2 credits

10-150-xxx Cisco BSCI: Building Scalable Cisco Internetworks 2 credits

10-150-xxx Cisco ISCW: Implementing Secure Converged Wide Area Networks 2 credits

10-150-xxx Cisco ONT: Optimizing Converged Cisco Networks 1 credit

21 credits