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Global Workplace Solutions
DATA CENTERSOLUTIONS
PREPARED FOR INTERNAL USE ONLY© 2016 CBRE | CONFIDENTIAL & PROPRIETARY 1
CBRE DATA CENTER SOLUTIONS LIFE CYCLE
Our Unique
Value Proposition
STRATEGY TRANSACTIONMANAGEMENT
PROJECTMANAGEMENT
FACILITIESMANAGEMENT
Strategic Planning
Needs Analysis
Site Selection & Acquisition
Design /ConstructionManagement
Operations & Maintenance
Upgrades &Modifications
DispositionDC360™ SERVICES
4,700+Data center solutionstechnicians globally
450MWTotal transactions
$1BillionData center solutionscapital projects
65+ MSFManaged raised fl oor space
2 | ©2016 CBRE
DATA CENTER SOLUTIONS CAN:
• Advise and execute your IT, and data center property strategy for new and existing portfolios
• Conduct a needs analysis to accurately determine your realistic data center space, IT and power requirements
• Ensure you choose the best possible location for your facility and help you to secure it
• Manage construction of build project
• Design, deliver and manage the IT and mechanical and electrical fi t outs and upgrades of existing facilities
• Expertly manage your operations for both IT and engineering services
• Help you develop and execute disposal or reallocation strategies
CBRE DATA CENTER SOLUTIONS A UNIQUE GLOBAL OFFERING
Data Center Solutions provides a 360° lifecycle data center offering to clients on a global scale. Our experts advise on every aspect of data center requirements, from inception to disposal; for both existing portfolios and new construction projects.
CBRE can support you through every step of your journey.
PREPARED FOR INTERNAL USE ONLY© 2016 CBRE | CONFIDENTIAL & PROPRIETARY 1
CBRE DATA CENTER SOLUTIONS LIFE CYCLE
Our Unique
Value Proposition
STRATEGY TRANSACTIONTRANSACTIONMANAGEMENT
PROJECTPROJECTPROJECTMANAGEMENT
FACILITIESFACILITIESMANAGEMENT
Strategic Planning
Needs Analysis
Site Selection & Acquisition
Design /ConstructionManagement
Operations & Maintenance
Upgrades &Modifications
DispositionDC360™ SERVICES
©2016 CBRE | 3
UNIQUE GLOBAL OFFERING
Our dedicated team work to a unique methodology developed by our industry leading data center experts, which reduces risk by up to 80%. We do this by fi rstly addressing human factors risk and behaviors, then implementing a client specifi c process ‘runbook’.
We compliment this by providing unique operational transparency using our CBRE Critical Engineering and Risk Management portal – CERMview™.
This innovative approach to data center operations reduces risk, drives effi ciencies, reduces costs and can make a signifi cant impact on the energy profi le and PUE rating.
DATA CENTER 360 (DC360™)
Our CBRE DC360™ service offering for data center clients brings you a compliment of world-class services including:
• Mechanical and electrical maintenance services (M&E)
• IT services and network infrastructure management
• Asset management
• Smart hands
• Hardware support, imaging and BIOS confi gurations
• Project management
• Energy management
• Facilities management
• Consulting services
Your brand is safe in our hands
OUR EXPERTS WILL SUPPORT YOU TO:
• Guarantee uptime and availability
• Reduce your operational risk by up to 80%
• Make an average saving of 15% in your Opex costs
• Reduce energy costs by up to 20%
• Find peace of mind and improve the operational transparency of your facility
EFFECTIVE
RIGHTRIGHT
CULTURE
CERM™
BEHAVIOR
ADM
INIS
TRAT
ION
TRAI
NING
&QU
ALIF
ICAT
IONS
OPER
ATIO
NS &
MAI
NTEN
ANCE
PLAN
NING
, ANA
LYSI
S &
ENGI
NEER
ING
CONT
INUO
USIM
PROV
EMEN
T
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CERM™
Key features include:
• The fi ve pillars of risk philosophy
• Risk Management Portal – CERMView™
• Customer specifi c operational runbook
• Structured solution based approach – DC360™
• Human factors training
THE FIVE PILLARS PHILOSOPHY:
The fi ve pillars provide a framework for ensuring risk is adequately assessed and effectively controlled and that learning and human factors are properly considered in the way your data centers are operated. The fi ve pillars are built on foundations of the right culture and behaviors.
CRITICAL ENGINEERING AND RISK MANAGEMENT (CERM™)
CBRE Data Center Solutions are innovators of the Critical Engineering and Risk Management (CERM™) methodology. We can enhance or complement your existing data center operational approach using this methodology, which has been developed over decades of experience.
THE BENEFITS:
• Reduces operational risk of incidents by up to 80%
• Reinforces the culture of risk awareness and reduction
• Improves service levels and performance
• Real-time management of critical risk factors
• Improves risk visibility to customers
• Ensures key stakeholders are involved in risk mitigation
PROTECTED
CERMView
©2016 CBRE | 5
“They are specialists in providing critical risk management services, M&E maintenance and ICT services to data centers. Our standard design approach ensures compliance with the Uptime Institutes’ Tier III design criteria and their experience of obtaining Uptime Institute operational accreditation makes them the perfect partner for us.”
NIGEL STEVENSCHIEF MARKETING OFFICER, INFINITY SDC
CERMVIEW
CERMView™ is a unique tool developed by CBRE to support the CERM methodology. It is designed to change culture through making operational risk visible and transparent. It provides pro active management of information and activities related to the specifi c data center critical systems.
CERMView™ aims to change mind-sets, minimizing the potential for human error and process failure, which may cause a facility outage. It also provides customers with a powerful reporting and audit platform and engages them – should they wish – in key decision-making about signifi cant operational risks.
THE HUMAN FACTOR
We aim to create a highly motivated team with the lowest risk profi le in the industry. A world class foundation of technical specialists and data center management training is supported by our unique CBRE human factors training. This has been designed to specifi cally reduce people and process risk in data centers.
THE PROCESS RUNBOOK
The CERM runbook is a human factors based approach to data center engineering operations that reduces operational risk and incident rates. This helps our customers improve reliability and protect their brand.
A WORLD CLASSAPPROACH
CLIENT: Confi dential global media fi rmLOCATION: Global (USA, Ireland, UK, Switzerland, Singapore, Hong Kong, India)
6 | ©2016 CBRE
CASE STUDY GLOBAL MEDIA FIRM
The client is a global media fi rm focused on creating and delivering data analytics, information, and solutions for professionals, by connecting global markets. With a global data center portfolio of 440,000 sq ft, the client operates 24/7 by employing over 60 critical data center engineering specialists.
THE CHALLENGE
The client required a more consistent, effi cient, and cost effective way to manage its facilities maintenance across 16 sites while maintaining 100% uptime.
OUR SOLUTION
CBRE’s Data Center Solutions team established a globally consistent training program and service delivery model focusing on leadership, empowerment, and accountability. Every member of the engineering team undertook an intensive training program to develop a world class team of Data Center Specialists.
THE RESULT
By developing and creating empowered engineering teams focused on delivering consistent exceptional standards, the fi rm’s data center risk profi le signifi cantly decreased due to the retention of staff and enhanced abilities to self-deliver.
The effi ciency of CBRE’s world-class supply chain leverage signifi cantly reduced the operational spend by $2.2 million.
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Integrating services to reduce costs, risks, and improve service levels.
DC360™ is CBRE Data Center Solution’s portfolio of services specifically developed for maximum uptime in your data center.
DC360™ integrates data center operations, including M&E and facility services, the management of Energy, IT Services, Auditing and analysis and Capital projects.
Bringing services together not only improves efficiency and service delivery, but reduces opportunities for failures.
A one team approach means every aspect of the service is designed to reduce risk.
This integration is shown to reduce the operational risk of incidents in critical environments by up to 80%.
QUALITY, HEALTH, SAFETY AND ENVIRONMENT
The health and safety of our employees and all who come into contact with our operations is of paramount importance. CBRE Data Center Solutions maintains a rigid health and safety discipline to ensure that staff, suppliers and sub-contractors comply with appropriate legislation.
REDUCING OPERATIONAL RISK AND REDUCING YOUR COSTS
Save an average of 15% in your Opex costs
Reduce your energy costs by up to 20%
PRO
JECT
DEL
IVER
Y
8 | ©2016 CBRE
M&E SERVICES
Data Center Solutions has worked over many years to create a renowned team of engineering professionals and technicians that deliver a unique specialist data center engineering program (CERM™) consistently around the world.
Our program introduces a refi ned approach to how data center talent is selected, evaluated, developed and trained to provide a robust foundation of technical excellence.
We provide comprehensive risk based maintenance programs that have been proven to reduce facility risk, whilst reducing cost by on average 10%. Innovative technology and tooling is also used to pro-actively identify engineering priorities that ensure risk is removed.
As a core principle, we will identify areas of third party maintenance that can be safely and responsibly delivered through the site team. This signifi cantly increases productivity, improves employee engagement and technical competence, and importantly drives out expensive, unwarranted supply chain costs.
FACILITY SERVICES
Delivering facility services such as janitorial, cleaning and security, is very different in a data center environment. Working as a cohesive team can make a real difference in incident management and the resulting maximization of uptime.
Integrating facility services members into scenario training exercises, escalation processes, emergency response teams and critical alarm protocols means that we maximize productivity and minimize risk.
As well as a productive, healthy and well maintained working environment for visitors, customers and employees, we ensure the right training and response that leverages soft FM services as a layer of real defense for the facility.
In addition to our core engineering and IT expertise, CBRE has extensive capabilities and the relevant experience to support your facility services requirements including the following areas:
• Cleaning and janitorial
• Technical and raised fl oor cleans
• Security and security systems
• Landscaping
• Vending and catering
IT SERVICES
Data Center Solutions self deliver a range of IT services for our customer on a global basis. Highly trained CBRE technicians, supported by a comprehensive technical support team provide entry level to highly complex IT services to a variety of co-location, enterprise and cloud customers with very different IT requirements.
We provide IT services to many industry sectors including fi nancial services, media, technology and telecoms, through to education, research and science sectors.
Services include:
• Maintenance and repair of IT hardware in a data center
• Confi guration of BIOS
• Server imaging
• Server deployment and deployment planning
• Capacity management and effi ciency optimization
• Structured cabling systems
• Operational/smart hands
• Connectivity management
AN INTEGRATED APPROACH FOR MAXIMUM UPTIME
M&E SERVICESENERGY SERVICES
DC360©2016 CBRE | 9
INSIGHTS
Insights is a collection of data center assessment and analysis offerings which provides the customers with a range of additional services and capabilities provided by CBRE and our chosen partners.
We have helped customers perform a range of activities from facility accreditations, energy reports and improvement, operational risk reviews, SPOF reports, facility performance assessments and similar professional services that fall outside of traditional day-to-day requirements.
PROJECT DELIVERY
Data Center Solutions provides a seamless approach to the management, design, construction, installation and commissioning of building and infrastructure projects. The team harnesses its extensive buying power to deliver the best value for clients and reduce the cost of ownership over the life cycle.
CBRE’s approach is to defi ne, design and deliver every project so that it meets client requirements, and is completed on time and budget with minimal disruption to client operations. Services include:
• A risk aware approach
• Minimal disruption in live environments
• Complete visibility and control
• A highly competent team of experts
ENERGY SERVICES
Effective energy management ensures that the latest technology, best practices and knowledge is applied in a way that reduces the demand on energy in a data center in line with industry best practice, EU CoC and CBRE Data Center Solutions’ considerable in-house technical expertise. This is a direct route to lower costs and a smaller carbon footprint.
Supply management includes tariff analysis along with the installation and operation of sustainable technology such as ground source heat pumps and other alternative energy sources. Energy services include:
• Energy strategy, advice and policies
• Supply and demand analysis
• Energy projects
• PUE improvement
CLIENT: Confi dential fi nancial services provider LOCATION: Singapore
10 | ©2016 CBRE
CASE STUDY FINANCIAL SERVICES PROVIDER
The client’s Singapore portfolio includes a Tier III data center, built and owned by the client, together with its regional headquarters and two further trading facilities in leased multi-tenanted offi ces, which spanned a total of 683,126 sq ft.
THE CHALLENGE
The client required a more effi cient and cost effective way of managing its facilities maintenance across these sites. The existing on-site team was reactive and relied on external contractors in order to complete tasks and to effectively respond to any issues. This led to long response times and unnecessary spending.
OUR SOLUTION
On being awarded the contract, CBRE’s Data Center Solutions team engaged its specialist vendors to provide extensive training for the on-site team. This now means the majority of planned and preventative maintenance can be carried out by the on-site team without the need for vendor support.
THE RESULT
• An up-skilled workforce
• Signifi cant reduction in assistance required from external vendors
• Increased savings (Targeted to be 20% in year 1)
• More pro-active risk management
• Global standard consistency
CLIENT: A global leader in IT cloud, software and devicesLOCATION: EMEA, APAC, USASERVICES: M&E, IT Services, Project Delivery, Facilities Management and Energy ServicesSIZE: 2.6 million sq. ft.
©2016 CBRE | 11
CASE STUDY A GLOBAL LEADER IN IT SERVICES
The client operates several of the largest enterprise data centers across the globe. Maintaining 100% uptime is a constant focus. The client also recognized that high staff attrition and human behavior was leading to a direct impact on the risk profi le of its facilities.
THE CHALLENGE
Due to a fl uctuation of energy costs and the advances in server load capacity, it was essential that the client had a partner that could deliver a consistent approach to driving a new global energy and innovation program.
OUR SOLUTION
CBRE’s focus on people resulted in the creation of intermediate leadership positions and the development of clear career paths for all employees. Site resilience dramatically increased as a result of employee
motivation and buy in, led by empowered and accountable managers and leaders.
The team created customer focused innovation charters which focused on site resilience and cost reduction programs.
CBRE’s DC360 solution allowed the team to facilitate multi-disciplined cross team collaborative energy projects.
THE RESULTS
• Customer focused site teams, delivering to exceptional standards, creating client confi dence.
• Signifi cantly reduced risk profi le as a result of staff retention and a globally consistent staff training and development strategy.
• $1.6M of client savings through better supply chain management and innovative cost savings solutions.
• CBRE’s transparent pricing model and comprehensive technical expertise has provided ongoing support as the client continues to expand globally.
• Reduction in up to 20% operating costs through combining IT and engineering.
For more information, please contact:
David Fanning
Senior Managing Director
CBRE Data Center Solutions
www.cbre.com