casella technical solutions guide · tutorial videos which can be found at within the casella...

Casella Technical Solutions Guide

Casella Insight

TSG: 001 Rev 12.

Casella Insight Technical Solutions Guide 2

Introduction

This technical solution guide has been designed provide guidance for users when using

Casella Insight. This document can be used in conjunction with the Casella Insight Product

Tutorial Videos which can be found at www.casellasolutions.com within the Casella Insight

support pages.

If assistance is required, Casella Product Support can be contacted via the help desk at

helpdesk.casellasolutions.com or by calling +44 (0)1234 847799. Casella recommend noting

down the version of Casella Insight you are using and the flow diagram step number when

contacting the Casella Product Support Team.

All flow diagrams within this document refer to the latest official release of Casella Insight

which can be found at www.casellasolutions.com .

Contents

This document is originated by Casella’s Product Support. Request for changes should be submitted to Casella Product Support via the Help Desk. This is a controlled document and should not be copied under any circumstances.

Page Flow Diagram Description

3 1 Preparing Windows 8 for Casella

Insight Installation

4 2 Installing Casella Insight from a

Casella Provided USB Stick

5 3 Installing Casella Insight After

Downloading From The Internet

6 4 Registering Casella Insight

7 5 Backing up your Casella Insight

database

8 6 Restoring a Database into Casella

Insight

9 7 Upgrading Casella Insight to a New

Version

10 8 Error : Object reference not set to

an instance of an object

11 9 Error : Class not registered

12 n/a List of Error Codes


1. Preparing Windows 8 For Casella Insight Installation

Save all work and

reboot the PC

Open Control Panel

and click on ‘Programs’

Do you have

Admin Rights on

the PC?

Click ‘Turn Windows Features On or Off’

Check the box next to .NET

Framework 3.5 (includes

.NET 2.0 and 3.0)

Click ‘OK’

After the dialog box opens, choose ‘Download

files from Windows

Update’

Did Windows download the

files?

Please contact your IT

Department referencing the

following Kbase article: http://

support.microsoft.com/kb/

2734782

Speak to relevant

person to obtain Admin

Rights

No

Yes

No

YesEnd

1.01

1.02

1.03 1.04 1.05

1.06

1.071.08

1.09

1.10

1.11

Start1.00


2. Installing Casella Insight from a Casella provided USB Stick

After a successful install,

click finish and a desktop

shortcut for Casella Insight

will be available on your

desktop

Do you have Admin

Rights on your computer?

Get in touch with the

relevant person who can

grant you Admin Rights

Go to My Computer,

locate the Casella USB

stick and double click on it

Locate the folder ‘insight’

on the USB Stick and copy

and paste the insight folder

to your Desktop

Locate the insight folder

on your desktop, open it

and double click on

‘Setup.exe’

The install wizard

will start

Read each page

carefully clicking

‘Next’ to proceed

During installation, Casella

Insight will ask to install 2

drivers. Click ‘Next’ to

continue with the driver

installation

End

Yes

No

2.01

2.02

2.03 2.05

2.06

2.07

2.08

2.04

After a successful driver

installation, Casella Insight

will continue to install

automatically

2.092.10

Start2.00

2.11


3. Installing Casella Insight After Downloading From The Internet


4. Registering Casella Insight

A green tick will confirm

Insight has been

successfully registered

Open Casella Insight

Click ‘Home’ and

select ‘License

Manager’

A small dialog box will

open, click ‘Register

Insight’

Do you have your

Registration Key?

Contact Casella or your

local distributor

Enter Registration Key in

UPPERCASE into the box

provided

Select ‘Register

Insight’

Yes

No

4.01

4.02

4.034.04

4.05

4.06

4.074.08

Start

End

4.00

4.09


5. Backing up your Casella Insight Database

Note: Always back up your Insight to a local destination on your PC i.e. desktop


6. Restoring a Database into Casella Insight

Start

Do you have

Administrator Rights on

the PC?

Speak to the relevant

person who can grant

Admin Rights

Right click on Casella Insight

desktop icon and choose ‘

Run As Administrator’

Click ‘Home’ and select

‘Restore Database’

Click the browse button

and locate the .bak back

up you wish to restore into

Casella Insight

Click ‘Open’ when the

desired .bak back up file

is located

Click ‘Restore’ and select

‘Yes’ to restore selected

database

Casella Insight will prompt

when the restore is

successful

End

A moving progress bar

will show the progress of

the restore

6.00

6.01

6.02

6.036.04

6.05

6.06

6.076.086.09

6.10

Yes

No


7. Upgrading Casella Insight to a New Version


8. Object reference not set to an instance of an object

Note: Remember to always take a backup of your Insight before carrying out the below task.

Please refer to Flow diagram 5.00 on page 7, and always restore to the same version of Insight as

your backup file !


9. Error message ‘Class not registered’ as Windows media player turned off’

Start

9.00

Open Insight

Error MessageClass not registered (Exception

from HRESULT: 0X80040154

(REGDB_E_CLASNOTREG))

9.01

In windows click Start icon ‘

usually a windows icon’to the bottom left hand

corner of your screen.

Click ‘Control Panel’.

9.02

Select ‘ Programs and

Features’. Then Click ‘Turn on Windows

Features on or off’

9.04

A new window will pop up titled ‘ Windows Features’.

Expand this field and select ‘Windows Media Player’, a tick

should be seen, shown by a

black arrow in the screen shot to your left.

9.05

Click ‘OK’ and exit. Now open

Casella Insight

9.06

Do you now see the error

message?

9.07

Contact Casella helpdesk

9.08

Yes

End

9.09

No


List of Error Codes

Error Code

Cause

Resolution

Flow Diagram No.

Access to db.opt is denied

Occurs when attempting to restore a

database into Casella Insight with

local Administrator Rights

Speak to IT Department to grant

Administrator Rights or right

click on Casella Insight Desktop

Icon and choose ‘Run As

Administrator’

5

An exception has occurred while

executing the database command.

Unable to connect to any of the

specified MySQL hosts

Occurs when a database backed up

from an older version of Casella

Insight is restored into a newer

version of Casella Insight.

Uninstall the new version of

Casella Insight and reinstall the

version from which the backup

was taken. Restore the

database into the reinstalled

version and then perform an

upgrade of Insight

5, 6 and 7

Error messages:

‘Object reference not set to an

instance of an object.’

‘Windows OS upgraded V70 not

working correctly’

‘Windows OS upgraded V70 or Less

Plugin Folders are missing’

‘Cannot find data after downloading

results from instrument’

This usually occurs when customer

has upgraded their windows platform

or operating system e.g. windows 7

to windows 10, the Insight registry

files can get corrupted.

Take a backup of your pc, try to

re-install Insight or use a

software called ‘Insight Cleaner’

to completely wipe Insight from

your system.

Restart your system to empty

your cache. Download Casella

Insight from Casella product

support page and do a fresh

installation. Restore backed up

database. Note: Ensure you

restore .bak file to same version

of Insight as you backed up.

5,8

An error message

‘Class not registered (Exception

from HRESULT: 0X80040154

(REGDB_E_CLASNOTREG))

This usually happens if windows

media player is not enabled.

Ensure you have system Admin

rights, this will allow you to

enable windows media player on

your PC via windows features.

9


This is a controlled document and should not to be amended by anyone other than Casella

Product Support. Should you have any feedback or wish for any amendment to be made to

this document, please contact Casella Product Support via the contact details below

providing the document number and change request details.

Casella Regent House, Wolseley Road, Kempston, Bedford, United Kingdom, MK42 7JY Phone: +44 (0)1234 844138 Help Desk: helpdesk.casellasolutions.com Website: www.casellasolutions.com

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