8/3/2019 Case Study: UK’s Largest Retailer

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“       “

Martin Muirhead,

Group MIS Manager,

Blue Print

UK’s Largest Retailer 

THE CHALLENGE

CASE STUDY

SOLUTIONS DELIVERED

 

Enhancing a customer’s shopping experience, is key to retaining their loyalty. ISG technology has proven itsreliability and excellence over the last 18 years, and continues to provide it’sexpanded range of services to the UK’slargest retailer .

The Customer is the world’s third-largest retail

chain and is listed on the London Stock Exchange

and the FTSE 100 Index. The retailer operates in

14 countries around the world, employing more

than 465,000 people with over 2,500 locations in

the UK alone.

 

The retailer operates a variety of store formats,

dierentiated by size and product ranges, which

include grocery, non-food, clothing, telecoms

and banking services.

 

ISG technology has provided unsurpassed and

reliable networking and IT services to the UK’s

largest retailer since 1996. ISG technology’s site

experience has developed since its initial

engagement to install back oce systems over

15 years ago. The Company’s engagement during

2011/12 delivered network solutions in over 200

new stores, applied changes via rets andprojects in all of the 2,200 UK sites .

In addition to its traditional core services of data,

networking and telephony services, ISG

technology also provides electrical, IT hardware

skills using its own engineers, and is proven in

providing a main contractor role on roll-out

projects for up to 2,200 sites. Complimentary

services such as logistics, and building work and

services are oered via its partnership network

to provide a full end-to-end solution. ISGtechnology also works with international

partners to install new customer solutions such

as kiosks and self-service tills.

ISG technology provides 24x7 store

infrastructure maintenance for all UK stores with

a four hour x response time for critic al systems,

and remains the retailer ’s supplier of choice.

The retailer is an excellent example of ISG

technology’s ability to meet the demand of high

prole customers who require extensiveexpertise, with a proven history of delivering

value, quality and consistency.

The diverse nature and geographical coverage

required by the retailer’s UK customer base

presents a number of challenges – providing a

exible, consistent and quality service regardless

of location, whilst minimising the disruptive

impact to the store operation during on-site

works.

 

ISG technology uses its regional UK oces,

co-ordinated by its 24x7, multi-lingual European

Support Centre based in Soa, Bulgaria, to

pro-actively manage the on-site delivery and

client communication to ensure value and

quality, regardless of site location.

Many installations are conducted overnight to

reduce the impact on the customer, the

co-ordination of each engagement is designed to

provide its own quality gates and checkpoints,

ensuring the delivery of the project’s bespoke

requirements. ISG technology ensures that

client-facing reports are delivered to pro-actively

communicate updates, issue resolution and

ultimately success.