Interactive solutions to make peer-to-peer services even more people-friendly

Turo + ZingtreeCASE STUDY

Turo connects car renters with car owners, helping people find the perfect transportation for their next journey or to earn extra money by renting an existing vehicle. Operating in major cities from Los Angeles to Miami, it’s the easiest way to list and find cars for rental across the United States.

As a growing peer-to-peer business providing support to both car renters and owners around the country, Turo needed an efficient way for support agents to run through user/driver verification procedures in order to better enforce its community and marketplace safety rules.

Zingtree’s interactive decision trees provided Turo with the perfect platform to guide agents through the correct verification process for any specific scenario or user. After implementing for internal use, agents also discovered the tree’s helpfulness with support and claims-related processes.

“The tree makes the final decision for the agent depending on the

results of every check that is made. This has helped make the process more structured, and at the same

time protects the agents,” says Emanuela Ferrari, Onboarding

Manager at Turo. “Individual pieces of the process are guided,

decreasing the risk of error."

Turo’s Challenge:

Zingtree’s Solution:

10Decision Trees

500,000Agents Over 500k individual tree uses

AND GROWING!

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zingtree.com

About Zingtree: Zingtree is the most user-friendly, business-ready platform for creating and implementing interactive decision trees that deliver answers faster. Quickly create a decision tree that your site visitors, leads, trainees and/or customers navigate by clicking buttons to answer questions, and receive detailed analytics on how trees are being used. Zingtree makes it easy to guide anyone through complicated processes - there's no better way to help people get answers and solve problems.