case study | bank of america | dunham-bush ameircas · title: case study | bank of america |...
TRANSCRIPT
!"#$"%&'()*"+#,-#./&)0&1$2*"3#&".&!"#$"%&'()*"+#&42(3)$25&#&3657)$&*27*)0"78&&&CHALLENGE!-#./&)0&1$2*"3#&*296"*2+&#&3657)$&5)(67").&)0&7:2"*&)(+&5;572$&7:#7&4#5&2#5"(;&#+#<7#=(2&7)&7:2&2>"57".?&=6"(+".?8&&@:2&)67+#72+&5;572$&4#5&)0&7:2&+"*237&2><#.5").&7;<2&#.+&4#5&*2<(#32+&4"7:&#&.24&3:"((2+&4#72*&5;572$8&&1++"7").#((;%&#&.24&A#*"#=(2&#"*&A)(6$2&5;572$&".3(6+".?&:)7&4#72*&*2:2#7&0)*&:6$"+"7;&3).7*)(&4:"3:&"5&2552.7"#(&".&B)67:&'()*"+#&4#5&56<<("2+&=;&#&0#37)*;&".57#((2+&+256<2*:2#72*&7)&7:2&:)7&4#72*&3)"(&4"7:&0*22&:)7&4#72*8&&SOLUTION C6.:#$D-65:&/.)4.&0)*&3657)$"E2+&5)(67").5&<*)A"+2+&#&7#"()*&$#+2&#"*&3))(2+&<#3/#?2+&FG@H&3:"((2*%&$)+2(&I1JCBGFG&4"7:&#&0#37)*;&".57#((2+&3:"((2+&4#72*&<6$<8&@:2&<#3/#?2&3).5"572+&)0&".72?*#72+&+6#(&<6$<5%&=#(#.3".?&A#(A25%&2><#.5").5&7#./%&#.+&#.&#"*&52<#*#7)*8&C6.:#$D-65:&#(5)&".3)*<)*#72+&#&0#37)*;&".57#((2+&+256<2*:2#72*&=6"(7&4"7:&#&<6$<".?&<#3/#?2&".72.+2+&0)*&7:2&:)7&4#72*&*2:2#7&5;572$8&&C25"?.2+&0)*&A#*"#=(2&#"*&A)(6$2&5;572$5%&C6.:#$D-65:&)002*2+&7:2&.24&JBK&A2*7"3#(&32.7*#(&57#7").&#"*&:#.+(2*&296"<<2+&4"7:&#&0#37)*;&".57#((2+&A#*"#=(2&0*2962.3;&+*"A2&06*."5:2+&0)*&7:2&0#.&$)7)*8&@:2&:)7&4#72*&56<<("2+&=;&7:2&+256<2*:2#72*&"5&67"("E2+&0)*&:)7&4#72*&*2:2#7&#.+&:6$"+"7;&3).7*)(&4"7:".&7:2&.24&L1L&#"*&5"+2&5;572$8&&@:2&2.7"*2&5;572$&4#5&".72?*#72+&=;&!23:#."3#(&B;572$5&#.+&J).7*)(5&4"7:&#&M).&4)*/5&3).7*)(&5;572$8&&&RESULTS N.2&)0&7:2&$#O)*&=2.20"75&)0&7:2&3657)$&<#3/#?2&3:"((2*&"5&"7&#(()42+&0)*&#&5#A".?5&).&".57#((#7").&3)57&42((&#&$)+2*#72&".57#((#7").&7"$2&*2+637").8&P.&200237%&7:2&*27*)0"772+&3:"((2*&"5&#&$)*2&200"3"2.7%&*2("#=(2%&#.+&+2<2.+#=(2&)<2*#7".?&5;572$8&P.3)*<)*#7".?&7:2&+256<2*:2#72*&#(()42+&0)*&0*22&:)7&4#72*&*2:2#7&#.&#++"7").#(&5#A".?5&0)*&7:2&3657)$2*&=;&.)7&:#A".?&7)&652&#&=)"(2*&)*&2(237*"3&:2#78&& SPECIFICS!
! J:"((2*&!)+2(&I&1JCBGFG&4"7:&0#37)*;&".57#((2+&<6$<".?&<#3/#?25& ! '#37)*;&".57#((2+&+256<2*:2#72*&:)7&4#72*&5;572$ ! JBK&A2*7"3#(&32.7*#(&57#7").&#"*&:#.+(2*