Student Placements

Summer 2016

2

TOYOTA (GB) PLC

Contents

Welcome ................................................................................................ 2

Introduction to Toyota (GB) PLC ......................................................... 3

Placements at Toyota ........................................................................... 4

Graduate Programme ........................................................................... 4

Other Job Opportunities ...................................................................... 4

Hear from our current students ........................................................... 5

List of Vacancies starting Summer 2016 ............................................ 6

Application Process ........................................................................... 14

Where to find us online ...................................................................... 15

Contact Us: ......................................................................................... 16

Welcome Thank you for your interest in Toyota. In this booklet, you will find out a little bit about us and the placements that we have available for the placement year starting Summer 2016. I hope that you find this booklet helpful, but please do get in touch with us using our contact details if you have any questions that aren’t answered either here or on our website.

3

TOYOTA (GB) PLC

Introduction to Toyota (GB) PLC Toyota is one of the world’s best-known and most successful businesses, building cars and trucks in 26 countries for sale in more than 170 markets around the globe. Worldwide production was 8.8 million (8.2 million for Toyota and Lexus brand vehicles) in 2013/14, making Toyota Motor Corporation (TMC) one of the world’s largest vehicle manufacturers in terms of production volume. A key element in Toyota’s success is its commitment to designing, engineering and building cars in the parts of the world where they will actually be sold. In Europe, this local manufacturing policy was launched in 1989 with the founding of Toyota Motor Manufacturing UK, which manufactures cars in the plant at Burnaston near Derby, and engines at the factory at Deeside in North Wales. Toyota (GB) PLC is the national marketing and sales company for Toyota and Lexus vehicles in the UK, responsible for all Sales, Marketing, After Sales and Customer Relations issues nationwide.

Our headquarters are at Great Burgh, a purpose-built landmark building near Epsom, Surrey, where principal operations are co-ordinated by a staff of approximately 400 people.

Vehicle sales are handled by a national network of around 200 Toyota and 50 Lexus Centres. In early 2003 a dedicated network of Toyota Business Centres was established within the sales network to cater specifically to commercial (fleet) customers for both cars and light commercial vehicles.

4

TOYOTA (GB) PLC

Placements at Toyota Each year Toyota (GB) PLC offers students the opportunity to join us for a 12 or 24 month period and carry out a real job within our business. Placements are available in various departments across the business including Product Marketing, Corporate Compliance, Lexus Operations, Finance, Press & PA, HR, Training, CSR, Technical Support and Lexus Marketing A role at Toyota gives you the opportunity to use your placement year to its full potential, gaining a wealth of skills, knowledge and experience that will be a benefit to your studies and aid your career post-graduation.

Graduate Programme Each year, we take on 2 graduates to join us on a permanent basis on our generalist graduate scheme. Graduates start in our Customer and Network Support department, where they are exposed to a wide range of knowledge and have the opportunity to interact with every other department to understand how the company fits together. Graduates are selected from students who are on placement with us; we do not take external applications. This makes our application-to-hire ratio approximately 1:8 – you have a very good chance of success!

Other Job Opportunities We have a track record of retaining talent within the business. If you are not successful in being selected for the graduate programme, we will still consider you for roles within the business, either directly employed by us, or through one of our contractor or related companies.

5

TOYOTA (GB) PLC

Hear from our current students We’re really proud of our student placements, but don’t just take our word for it. We asked our students to give us the no-holds-barred truth about their placement, the application process and much more. You can find out what they had to say in their own words on our YouTube channel and on our website. Follow the links below to find out more.

http://tinyurl.com/pdob8qu

Adam Mason

http://tinyurl.com/nhneq9p

Linn Bodin

http://tinyurl.com/oprewuh

Ismet Erdogan

http://tinyurl.com/oaagrzw

Leah White

http://tinyurl.com/ph6kzxj

Jordan Legge

http://tinyurl.com/p9orxf5

Kathryn Mould

http://www.toyota.co.uk/careers/student-placement

6

TOYOTA (GB) PLC

List of Vacancies starting Summer 2016

Marketing ............................................................................................... 7

Lexus Brand Marketing Assistant ........................................................................... 7

Marketing Programmes .......................................................................................... 7

HR & Corporate Operations ................................................................. 8

Training Assistant ................................................................................................... 8

CSR & Environmental Affairs Assistant .................................................................. 8

Legal Assistant ....................................................................................................... 9

Finance & Systems ............................................................................. 10

Finance Assistant ................................................................................................. 10

Information Systems Assistant ............................................................................. 10

Sales .................................................................................................... 11

Business Fleet Sales Assistant ............................................................................. 11

Customer Services ............................................................................. 12

After Sales Marketing Assistant ............................................................................ 12

Customer & Technical Support Assistant ............................................................. 12

Executive & Press ............................................................................... 13

Press & PR Assistant ............................................................................................ 13

Social Media Assistant .......................................................................................... 13

7

TOYOTA (GB) PLC

Marketing Lexus Brand Marketing Assistant In this role, you will act as the ambassador for Lexus products, as well as being the eyes and ears of the product team, tracking market developments and making sure that Lexus can maintain competitive advantage. Working within the Product Marketing Team, this role will provide support to the team and will be the first point of contact with the wider market. The role will encompass a mix of regular tasks and project work which incorporates a broad spectrum of duties and responsibilities. You will gain exposure to a dynamic environment, with the opportunity to develop interpersonal and time management skills, be exposed to senior management within the business, and understand the dynamics of a multinational company. You will have good attention to detail, be a strong all-round communicator and be able to demonstrate a high level of literacy across the Microsoft Office suite, particularly relating to Excel. An interest in the automotive industry and cars is desirable, but not essential. Marketing Programmes In this role you will be an ambassador for the Marketing Programmes team, providing and developing market intelligence (competitor research) to help inform critical business decisions. You will also ensure that The Toyota Guild, our software that manages Communication / Motivation & Reward continues to be a key feature in our communications approach with the Centre Network. You will support the Marketing Programmes Team through a range of activities, including development of The Toyota Guild system the Centre Vehicle Demonstrator Programme and collation & analysis of relevant competitor activities. The role will enable you to work directly with most departments and field teams, as well as the Toyota Centre Network and the agency responsible for managing The Toyota Guild. You will contribute to the team by highlighting news and information items of interest/importance, as well as identifying and recommending improvements in department working practices. You don’t need to know the car market well, but you must be willing to learn – an interest in cars is helpful but not essential. You will have excellent interpersonal and communication skills, and be a confident user of software packages, particularly Excel. You will be able to demonstrate the ability to pick up new software quickly.

8

TOYOTA (GB) PLC

HR & Corporate Operations Training Assistant Working in our Training Academy, you will be responsible for a range of key projects supporting the training and development of our Centre Network, ensuring that all Toyota and Lexus centres have high quality, well trained staff able to deliver an excellent customer experience from start to finish. This role is responsible for several key areas of work, including:

Tracking and reporting schedule for Management and Leadership programme

Co-ordinating the logistics for the fleet of training vehicles

Continuous improvement of processes and reports which fall under the remit of the role

Development and running of assigned reports This role involves continuous communication and rapport building with people in the centre network, including (and largely) the management teams and Centre Principals, and HR employees of the various franchises. Decisions will need to be made by the individual regarding Invoice Appeals which will affect the centres’ expenses, although managerial help can be sought for difficult decisions, and the employee may need to be persistent when chasing managers in the centres for course availability on the relevant programmes, and ensuring they stay up-to-date with the work they need to do in line with this. You will be proficient in Microsoft Excel, and have excellent telephone communication skills. Previous training and/or HR experience will be an advantage, but is not required. CSR & Environmental Affairs Assistant In this role, you will actively support the Corporate Social Responsibility & Environmental Affairs function in a range of operational and project based activities that will strengthen Toyota’s Environmental & Corporate Citizenship Leadership in the UK. This role is truly cross functional; you will interact face to face and communicate with all the departments within Toyota GB, as well as working with the factory in Burnaston, and our Head Office in Belgium, Toyota Motor Europe. The student is directly responsible for several key business projects, including:

Project manage the “Toyota Green Month” Manage day to day operation of the Toyota Fund for a Better Tomorrow

(TGB’s programme of community grants) Carry out market research/industry benchmark on CSR/Environment best

practices

9

TOYOTA (GB) PLC

Managing records, database and submission of various indicators to key TGB, TME and other management, as well as external government bodies

You will also have the opportunity to contribute first hand to major project work such as Eco-HQ, a unique partnership between Toyota, Royal Botanic Gardens Kew and the Surrey Wildlife Trust Legal Assistant This role gives you the chance to work with a fully-embedded corporate legal function, across a wide range of internally and externally facing legal areas. This will include exposure to a range of work beyond your day-to-day workload as you progress within the role. Legal & Compliance is involved in a wide variety of work with all TGB’s business areas. Additionally some activities involve exposure to work at a senior Group level with either Toyota Motor Europe (European Head Office) or Toyota Motor Corporation (Global Head Office). The department plays a key role in reporting compliance issues across TGB’s business areas to company management. Additionally, Legal & Compliance maintains an advisory role to the business and is required to draft and implement corporate policies and other documentation as well as being able to advise on issues as they arise. You will be involved in the preparation of materials for key committee and other internal meetings. This will provide you with an opportunity to build relationships with staff at a senior level and to influence the form and content of reports. Other key accountabilities include:

IT & Systems Administration Audit Planning Policy Review Committee Reporting Vehicle Registration and Approvals Drafting & Legal Research

You will be proficient in Microsoft Office software, and confident in adapting to new systems. You will have clear, articulate communication, both orally and in writing, and will be able to interact with colleagues in a confident and tactful manner.

10

TOYOTA (GB) PLC

Finance & Systems Finance Assistant In this role, you will support the finance department as a whole including the delivery of its monthly reporting requirements, review and analysis of financial results and provide the business with accurate and timely information to support the commercial decision making process. This role is designed to give you exposure to some fundamental financial processes such as Budgeting and cost control as well as a more general experience of reporting and analysis within a commercial environment. It will give you experience of working within a commercially focused finance division as well as giving you exposure to some fundamental accounting principles such as double entry accounting and accruals. The nature of the business means that there are always different areas of focus and as such there are often ad-hoc projects and tasks that will be allocated across the team when required. We will look to you to always think if there are better ways of doing something and challenge the effectiveness and efficiency of processes. Information Systems Assistant In this role you will provide support to IT activities undertaken by the Systems Group within the Finance and Systems Division at TGB. This will involve regular communication between the IT teams in the UK and across Europe, as well as within Head Office departments and the Centre network. This role will cover a range of activities and learning opportunities, including:

Internal – delivering system solutions to support TGB business initiatives; External – providing vital services to the Centre network to ensure they get

the most from their systems, thus providing efficiencies in running their business;

Pan-European – Support of IT initiatives at a European level You have the opportunity to be involved in all areas of the project life-cycle working independently alongside experienced IT professionals. This may include the capturing of business requirements, planning and control of development activity, testing that solutions conform to expected outcomes, and deployment into production and subsequent support, as well as the creation of user guides and user training.

11

TOYOTA (GB) PLC

Sales Business Fleet Sales Assistant In this role, you will support the Fleet team who work directly with business customers. As part of this fast-paced team you will look after the Demonstrator programme, enabling fleet customers to test the cars before they buy them and ensuring that our vehicles are deployed in the best way. You will work with colleagues from various departments including Product Marketing (Toyota and Lexus), Finance, Marketing Communications, Toyota Financial Services, After Sales and external companies such as Sage CRM support providers and Mystery Shop Data providers. As you work on short term recommendations for continual improvement of programmes, procedures and activity in the Fleet and Remarketing teams, you will be required to communicate with all levels of the Fleet and Remarketing teams from Field based team members up to General Manager level. You will oversee suppliers and manage the Mystery shop quarterly programme and the Business Classification reporting (to show best and worst performers). To deliver these business-critical changes, you will have strong communication skills, and have a confident approach to asking questions and making an appropriate challenge.

12

TOYOTA (GB) PLC

Customer Services After Sales Marketing Assistant In this role, you will be the main point of contact for after sales marketing enquiries and initiatives. Working with agencies, the dealers and the After Sales field team to ensure that all after sales marketing queries are answered, you will coordinate and deliver marketing campaigns, and support the delivery of an excellent customer experience. This role has a high degree of influence. You will have the opportunity to present to other departments, host meetings for agencies and be the central point of contact for network and field team enquiries, delivering after sales messages. Key areas of responsibility include project managing marketing campaigns, ensuring the website has accurate and relevant information, creation and delivery of printed marketing materials & acting as the first point of contact for the After Sales Customer Recommendation Survey (CRS). This team is responsible for supporting our customers and dealer network, and has a high level of interaction with agencies. You will therefore have previous experience in customer handling, including an excellent telephone manner, and experience of producing clear, written information (usually as an article or paper). You will also be able to evidence strong Excel skills. Customer & Technical Support Assistant In this role, you will be providing support to two key customer-related areas of the organisation, through project work, data analysis and management reporting. This role gives you the opportunity to have regular contact and communication with senior managers and heads of department, as well as allowing you to work on a range of projects and regular responsibilities. You will also work with your colleagues in the department and on a company-wide basis on specific projects, as well as with external agencies and the dealership network in order to gather the most relevant and accurate information. You will prepare analysis and data in order to suggest changes to work practices. You will be adaptable, able to work on your own initiative within time constraints. You will be able to demonstrate strong written and spoken communication skills and previous experience of customer service will be helpful.

13

TOYOTA (GB) PLC

Executive & Press Press & PR Assistant In this role, you will be the preliminary point of contact for basic press and public enquiries, and will be required to maintain and update the media website that provides content to be used by journalists, researchers and other appropriate third parties. You will be working on day-to-day enquiries from the media regarding Toyota & Lexus activities and products, and will support the coverage of new product launches. Working alongside the Press & PR team, and in co-ordination with the social media team, you will monitor external media evaluation of company products, brand name and reputation, and will write product press releases. You will have direct contact with external media organisations and with TGB’s own senior management, as well as with colleagues across the organisation. A good attention to detail and even temperament under stress are important for this role, as is an excellent telephone manner and interpersonal skills. You must have a full, current, valid driving licence for the UK, and be able to demonstrate clear proficiency with numerical data handling. Students studying a PR degree are strongly preferred. Social Media Assistant In this role, you will communicate directly with our audience across social spaces providing accurate information and advice. Working closely with departments across the business, you will make sure the correct information is shared in a timely manner. Liaising with internal company experts and departments (Customer Relations, Service technical, PR, Product Marketing etc.) you will make sure that inbound communications through all Toyota and Lexus owned social spaces are responded to promptly, engaging with enthusiasts, advocates and detractors to amplify key business messages and challenge brand misconceptions. You will be able to publish and upload social content under supervision of team manager, and will support and deputise for the Community Managers. You will also produce analysis and reports on the social conversations relating to the Toyota and Lexus brands by working with the Insights and Reporting team. You will be able to evidence a focus on first-class customer service, and will have a good working knowledge of core Microsoft Office packages (Word, Excel, Outlook). You will have a good understanding of the main social platforms in the UK, and will have strong communication skills, particularly in writing. An interest in the motor industry is an advantage, but not required, and the ability to work with and interpret numerical data would also be desirable.

14

TOYOTA (GB) PLC

Application Process

Application for all our roles is via our website at http://www.toyota.co.uk/careers/student-placement You may apply for as many roles as you are interested in; there is no maximum number!

Applications are open until 9am on Monday 7th

December 2015.

Applications received after this time may not be carried forward to the next stage of the process. Following your initial application, you will be invited to sit an online ability test. The deadline for this will be 9am on Monday 4th January 2016. Following shortlisting, successful candidates will be invited to attend Head Office for an interview. Interviews are currently scheduled to take place between Monday 18th January and Friday 19th February 2016. We ask all our new students to join us for a pre-employment induction day; the exact date is still to be confirmed, but will usually take place early in the Easter holidays. This day allows you to meet your new colleagues away from the pressure of an interview situation! If you have any questions, please contact us:

placements@tgb.toyota.co.uk 01737 367646

15

TOYOTA (GB) PLC

Where to find us online

Follow us:

Toyota UK @Toyota GB Toyota (GB) plc Toyota UK

Toyota GB Toyota UK Toyota UK

http://www.toyota.co.uk/careers/student-placement

16

TOYOTA (GB) PLC

Contact Us:

placements@tgb.toyota.co.uk

01737 367646

Toyota (GB) PLC Great Burgh, Burgh Heath, Epsom, Surrey KT18 5UX