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Copernicus Atmosphere Monitoring Service CAMS General Assembly, Athens, 14-16 June 2016 Thomas Popp (DLR for CAMS-94 User Interaction) How user feedback and requirements drive service evolution

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Copernicus

Atmosphere

Monitoring

Service

CAMS General Assembly, Athens, 14-16 June 2016

Thomas Popp (DLR for CAMS-94 User Interaction)

How user feedback and

requirements drive service

evolution

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CAMS-94 User Interaction

• Leonor Tarrason, Etienne Wey, Mathilde Marchand, Claire

Thomas, Amy Stidworthy, Franziska Schnell, Julian Meyer-Arnek,

Thomas Popp

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Analysis of user feedback and requirements

• Based on 10 years experience in

• PROMOTE

• GEMS

• MACC – MACC-III

• GMES-PURE

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Analysis of user feedback and requirements

• Coming in through

• Helpdesk

• personnel communication

• user workshops

• questionnaires

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Analysis of user feedback and requirements

• Systematic storage in User Requirement Database

• Quality control of requirements (ask back)

• Full traceability to originator

• Storage of relevant documents behind

• Assessment of deviation against Service Product Portfolio

• Assessment of feasibility and priorities

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Systematic analysis of user requirements

• Assess feasibility with CAMS service provider

• Effort classes• minor (few days), small (1 month), medium (few months), large (full study ~1

year), very large (full research project ~several years)

• Impact classes• high + wide (large number of users), high + specific (high power user),

medium (several users), little (single occasional user)

• Potential implementation• CAMS evolution, H2020 project, Sentinel requirement

• Trace analysis and implementation status

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Systematic analysis of user requirements

• User Requirements Database

• Document + analyse requirements

• Requirements Analysis Document

• Requirements analysis per domain, priorities

• Service Evolution Strategy

• Long-term (4 years) perspectives: upgrades, extension

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10 Years of User Requirements EvolutionImplementation group report, before start of MACC

Overall scope, general functionalities

MACC & MACC-II

Documentation, quality information, format, quicklooks/graphics

Timeliness, resolution, coverage, forecast range

License conditions, access manual, ftp access

MACC-II & MACC-III

Operational (interface capacity, status information, consistency, web services)

Uncertainties, quality flags, validation reports

CAMS

Systematic analysis to drive service evolution priorities

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User queries tracking and analysisOnline user queries tracking system supports systematic response

Further user query topics

Geographical extension

Summer school, MACC-II user workshopsData availability

Permission to reproduce / use a graph in media

Web portal, RSS feedsShip emissions

Weather model

documentation

ValidationLicense, cost

Forcing by volcanic eruption

Aerosol absorption

Campaign supportInternal website for MACC-II partners

Availability of future simulations (2020, 2030)

Sentinel productsClimatologies

Model changes

Data access interfaces

Information on publication using MACC-II

One user worried about the website information that McClear service will stop in July 2014 (MACC-II project end)

One national representative to the GMES User Forum enquired about means of involving national communitiesOne user who had signed an SLA requested provision of hourly data

One user asked for a recommendation which model should be used for dust (MACC-II or WMO sand and dust storm warning / BSC)

Targeted MACC-II service

G-GRG/GDA

G-AER

G-GHG

ENS

RAD

UV

FIRE

query topics

Data access

Data request

ENS boundaryconditions

Technical / errors

Black carbon

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Impact of user feedback on service evolution (MACC)

Continuous service improvements for downstream services

Increased resolution of global, fire datasets

Increased area and forecast length of the regional ensemble

Increased ensemble output: species, vertical layers

New regional CO2 forecasting service

Dedicated campaign support website, policy support website

Continuous improvements of documentation and data access

Online, extended, operational information, web services

Requirements considered for CAMS planning

Ensemble operations to support interim assessment reports

Specialized user interface tools

Seamless transition to MACC-III and (to be assured!) operational phase

Solar radiation

- Increased interest in radiation forecasts based on CAMS aerosol–> requires reduced delay in forecasting

- Aerosol deposition needed for soiling of mirrors / photovoltaics

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User workshops / sessions

• Co-organized with national user community

• Focus on their specific needs

• Stimulate exchange between users

• 2 dedicated per annum, 1 at annual assembly

• 2016 planned

• Riga (October)

• Offenbach(November)