calling voyager: interface design for nasa’s deep space network

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Calling Voyager User Experience Design for NASA’s Deep Space Network © 2017 California Institute of Technology. Government sponsorship acknowledged. @shodoshan

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Page 1: Calling Voyager: Interface Design for NASA’s Deep Space Network

Calling VoyagerUser Experience Design for NASA’s Deep Space Network

© 2017 California Institute of Technology. Government sponsorship acknowledged. @shodoshan

Page 2: Calling Voyager: Interface Design for NASA’s Deep Space Network

Once I thought I knew a lot. Then I was sure I knew a little. Now, I know that I know nothing.

-Private Dowding

Page 3: Calling Voyager: Interface Design for NASA’s Deep Space Network

Setting the Scene

What is the DSN?

WHO is the DSN?

Change is inevitable

Designing for change: What didn’t work

Designing for change: What worked

What we’re planning

Page 4: Calling Voyager: Interface Design for NASA’s Deep Space Network

Setting the Scene

What is the DSN?

WHO is the DSN?

Change is inevitable

Designing for change: What didn’t work

Designing for change: What worked

What we’re planning

Page 5: Calling Voyager: Interface Design for NASA’s Deep Space Network
Page 6: Calling Voyager: Interface Design for NASA’s Deep Space Network

An Intriguing Design Challenge

Old and new technologies combined

60 years of history

Designs need to last 20 years

40 years of human habit

Page 7: Calling Voyager: Interface Design for NASA’s Deep Space Network

https://www.nasa.gov/mission_pages/juno/images/index.html https://www.nasa.gov/mission_pages/apollo/apollo11.html https://www.nasa.gov/mission_pages/cassini/images/index.html

Page 8: Calling Voyager: Interface Design for NASA’s Deep Space Network

Getting On With It

What is the DSN?

WHO is the DSN?

Change is inevitable

Designing for change: What didn’t work

Designing for change: What worked

What we’re planning

Page 9: Calling Voyager: Interface Design for NASA’s Deep Space Network

Operator Persona

Mostly male

Mostly older

Highly technical – but not IT people

Highly educated – 40 years ago

Page 10: Calling Voyager: Interface Design for NASA’s Deep Space Network

Situation Awareness

Page 11: Calling Voyager: Interface Design for NASA’s Deep Space Network

The Good Old Days

Page 12: Calling Voyager: Interface Design for NASA’s Deep Space Network

Three Cultures

Page 13: Calling Voyager: Interface Design for NASA’s Deep Space Network

*Dramatic Music*

What is the DSN?

WHO is the DSN?

Change is inevitable

Designing for change: What didn’t work

Designing for change: What worked

What we’re planning

Photo credit: http://www.michaelmedved.com/column/dems-gloom-may-seal-their-doom/ Photo credit: https://hoopsonvs.blogspot.com/2015/08/the-end-is-nigh.html

Page 14: Calling Voyager: Interface Design for NASA’s Deep Space Network

Photo credit: https://www.videoblocks.com/video/earth-from-space-showing-sunrise-over-the-americas-elements-of-this-render-furnished-by-nasa-wjva9qd

Page 15: Calling Voyager: Interface Design for NASA’s Deep Space Network

Three Links Per Operator

+ +=HARD

Page 16: Calling Voyager: Interface Design for NASA’s Deep Space Network

Three Links Per Operator

+ +=MUCH HARDER

Page 17: Calling Voyager: Interface Design for NASA’s Deep Space Network

Three Links Per Operator

+ += the wild, wild west

Page 18: Calling Voyager: Interface Design for NASA’s Deep Space Network

Charge Boldly Forward

What is the DSN?

WHO is the DSN?

Change is inevitable

Designing for change: What didn’t work

Designing for change: What worked

What we’re planning

Photo credit: https://www.askideas.com/baby-girl-making-angry-face-funny-image/

Page 19: Calling Voyager: Interface Design for NASA’s Deep Space Network

How to Incite Revolution

Big changes with no user research

Drastic changes without good reason

Changes with good reason that are too drastic.

“User Acceptance Testing”

Page 20: Calling Voyager: Interface Design for NASA’s Deep Space Network

Embrace the “slow blink”

What is the DSN?

WHO is the DSN?

Change is inevitable

Designing for change: What didn’t work

Designing for change: What worked

What we’re planning

Page 21: Calling Voyager: Interface Design for NASA’s Deep Space Network

Evolution, Not Revolution

Involve early, involve often

Build trust

Iterations

Slow and steady wins the race

… plus these techniques:

Page 22: Calling Voyager: Interface Design for NASA’s Deep Space Network

#ProTip 1: Observations

Watch them do what they do, where they do it.

Observe normal and non-normal situations

Watch, don’t get involved

Take notes; ask questions later

Page 23: Calling Voyager: Interface Design for NASA’s Deep Space Network

#ProTip 2: Experiential Research

Do. The. Thing.

Page 24: Calling Voyager: Interface Design for NASA’s Deep Space Network

#ProTip 3: Paper Prototypes

They’re cheap

They’re quick

They’ll get you 80% of the way there

Page 25: Calling Voyager: Interface Design for NASA’s Deep Space Network

#ProTip 4: Participatory Design

Directional, not prescriptive

Great for hierarchy of info

Great for seeing how they think

Page 26: Calling Voyager: Interface Design for NASA’s Deep Space Network

#ProTip 5: Paper Dolls

Page 27: Calling Voyager: Interface Design for NASA’s Deep Space Network

#ProTip 6: “What changed” Tests

Page 28: Calling Voyager: Interface Design for NASA’s Deep Space Network

#ProTip 7: Cultivate Ambassadors

Make friends with your users

Not just the happy ones

Close the loop when they give you feedback

Page 29: Calling Voyager: Interface Design for NASA’s Deep Space Network

#ProTip 8: Banana Bread

I’m just sayin’

Page 30: Calling Voyager: Interface Design for NASA’s Deep Space Network

The Future of Deep Space Ops

What is the DSN?

WHO is the DSN?

Change is inevitable

Designing for change: What didn’t work

Designing for change: What worked

What we’re planning

Page 31: Calling Voyager: Interface Design for NASA’s Deep Space Network

How Far Can We Evolve?

Modern technologies – but not too modern

Automation

PR and Goodwill

Training

Photo credit: https://mars.nasa.gov/news/a-mixed-reality-trip-to-mars/ Photo credit: http://bit.ly/2ENkJDy

Page 32: Calling Voyager: Interface Design for NASA’s Deep Space Network

Your Turn

Questions? Thank you!

@shodoshan [email protected]

Want More? DSN: deepspace.jpl.nasa.gov

Human Interfaces Group: hi.jpl.nasa.gov