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Visit www.gpsinsight.com or call 866-477-4321 Fleet Intelligence for Your Business Company: Cable ONE Industry: Telecommunications Fleet Size: 1,000+ Contact: Tad Drescher, Manager of Process Improvement and Workforce Management Background: Cable ONE is among the 10 largest cable companies in the U.S. and currently serves nearly 700,000 customers in 19 states with cable television, high-speed Internet, and telephone services. With a focus on customer satisfaction and local service, Cable ONE has equipped over 1,000 vehicles with GPS Insight solutions to manage nearly 1,000 technicians. Business Challenge: Cable ONE recently took on the task of implementing a new field service management system to better manage worker activity, schedule and dispatch work, ensure driver safety, and integrate with other back-office systems. After choosing the Oracle Field Service Cloud (ETADirect) product by Oracle (TOA), Cable ONE needed to overlay GPS coordinates of their vehicles within that solution to take full advantage of routing and dispatch capabilities. Previous automatic vehicle location (AVL) providers did not meet expectations or technical requirements. As part of Cable ONE’s efforts to ensure driver safety and lower insurance premiums, the organization also sought to improve driver behavior among its technician workforce. Cable One Increases Fleet Safety with GPS Tracking GPS INSIGHT SUCCESS STORY Vehicle Tracked by GPS Insight

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Page 1: Cable One Increases Fleet Safety with GPS Tracking...Cable One Increases Fleet Safety with GPS Tracking GPS INSIGHT SUCCESS STORY Vehicle Tracked by GPS Insight Visit or call 866-477

Visit www.gpsinsight.com or call 866-477-4321

Fleet Intelligence for Your Business

Company: Cable ONE

Industry: Telecommunications

Fleet Size: 1,000+

Contact: Tad Drescher, Manager of Process Improvement and Workforce Management

Background: Cable ONE is among the 10 largest cable companies in the U.S. and currently serves nearly 700,000

customers in 19 states with cable television, high-speed Internet, and telephone services. With a focus on customer

satisfaction and local service, Cable ONE has equipped over 1,000 vehicles with GPS Insight solutions to manage

nearly 1,000 technicians.

Business Challenge: Cable ONE recently took on the task of implementing a new field service management

system to better manage worker activity, schedule and dispatch work, ensure driver safety, and integrate with

other back-office systems. After choosing the Oracle Field Service Cloud (ETADirect) product by Oracle (TOA),

Cable ONE needed to overlay GPS coordinates

of their vehicles within that solution to

take full advantage of routing and dispatch

capabilities. Previous automatic vehicle location

(AVL) providers did not meet expectations or

technical requirements.

As part of Cable ONE’s efforts to ensure driver

safety and lower insurance premiums, the

organization also sought to improve driver

behavior among its technician workforce.

Cable One Increases Fleet Safety with GPS Tracking

GPS INSIGHT SUCCESS STORY

Vehicle Tracked by GPS Insight

Page 2: Cable One Increases Fleet Safety with GPS Tracking...Cable One Increases Fleet Safety with GPS Tracking GPS INSIGHT SUCCESS STORY Vehicle Tracked by GPS Insight Visit or call 866-477

Visit www.gpsinsight.com or call 866-477-4321

Fleet Intelligence for Your Business

Reducing vehicle idling and curbing unauthorized after-hours use of company vehicles can drastically reduce fuel

and maintenance costs. These additional benefits offered by a GPS tracking solution also appealed to Cable ONE.

How it was solved: Cable ONE decided that the GPS Insight Fleet Tracking Solution was the perfect fit. The robust

features and flexibility of the software, along with its capabilities to easily integrate with other software platforms,

was what finalized the company’s decision.

“The first time around, we used a competitor of GPS Insight’s and we didn’t have the reports that we needed.

Specifically on speed tracking, vehicle idle time and unauthorized after hours use. GPS Insight’s application

provides us with the ability to track those metrics as well as other metrics,” said Tad Drescher, Manager of Process

Improvement and Workforce Management at Cable ONE.

The speed tracking functionality offered by GPS

Insight provides fleet managers with the ability to

create alerts for when a driver surpasses a defined

speed threshold. Within 6 months of deploying

GPS Insight, Cable ONE was able to improve driver

behavior by 68%.

Cable ONE saw a direct correlation in improving

driver behavior to a double digit percentage

decrease in monthly accidents. Not only was this a

great way to show Cable ONE’s dedication to driver

safety but costs from insurance premiums went

down as a result of the accident decrease.

GPS INSIGHT CASE STUDY

“An unforeseen benefit to using GPS Insight is the double digit reduction in vehicle

accidents we’ve had.” Tad Drescher

Manager of Process Improvement and Workforce Management, Cable ONE

GPS INSIGHT SUCCESS STORY

68%Improvement in Driver Behavior

Page 3: Cable One Increases Fleet Safety with GPS Tracking...Cable One Increases Fleet Safety with GPS Tracking GPS INSIGHT SUCCESS STORY Vehicle Tracked by GPS Insight Visit or call 866-477

Visit www.gpsinsight.com or call 866-477-4321

Fleet Intelligence for Your Business

The final requirement for a successful fleet tracking implementation, and the most important to improving the

business, Cable ONE sought to integrate GPS data with their newly launched Oracle (TOA) Oracle Field Service

Cloud (ETADirect) platform. Through its expansive list of APIs, GPS Insight offers a robust level of integrations into

other software programs. “With the GPS Insight data [integrated with Oracle Field Service Cloud (ETADirect)], we

will know the GPS location of the job and the GPS location of the technician. So we will know when the technician

closes out a job, we can see if the technician is actually still on site at the house when they close out the job and

not under a shade tree two streets over, or at the coffee shop. That will help us improve productivity and drive

compliance,” says Drescher.

Ultimately, Cable ONE felt that the configurability of the various alerts, automated reporting and integrations

with other platforms was the best aspect of the vehicle & asset tracking solution and what ultimately lead to their

decision to partner with GPS Insight.

GPS INSIGHT CASE STUDY

Cable ONE was able to improve productivity and drive compliance with GPS Insight’s ability to integrate into their new field service management system

GPS INSIGHT SUCCESS STORY

Page 4: Cable One Increases Fleet Safety with GPS Tracking...Cable One Increases Fleet Safety with GPS Tracking GPS INSIGHT SUCCESS STORY Vehicle Tracked by GPS Insight Visit or call 866-477

CLICK HERE FOR

FREE DEMO

Visit www.gpsinsight.com or call 866-477-4321

Fleet Intelligence for Your Business

When asked what are the best features of the GPS Insight solution, Drescher

said, “GPS Insight’s strength is their reporting portal. Their ability to easily setup reports as well as email alerts, text message alerts and automatic emailing of reports makes their portal very user friendly. It’s very configurable.”

How Cable ONE thinks GPS tracking can help other businesses like yours:

• Enhance fleet safety

• Ensure driver accountability

• Integrate with nearly any other software platform

GPS INSIGHT CASE STUDYGPS INSIGHT SUCCESS STORY

Learn more about the benefits of GPS tracking,schedule a free, live demo today.