SHADI Y. BAYOUK5837 Smithfield Ave. East Lansing, MI 48823 . (517) 402-1066 . sbayouk@gmail.com

Summary of QualificationsExceptional leader with customer service skills, training, team building, quality control, and value over price. Proven revenue generator in multiple market conditions, business developer, deal closure and problem solver. Great communication and analytical skills,

strong financial background and dedication.

Core CompetenciesClient Relationship Management Client Need Assessment Budget Control & Forecasting Profit & Loss Management Negotiation Strategic Planning Change Adapting Mediator Quality Control In-Service Training

PROFESSIONAL EXPERIENCEState of Michigan: 05 / 2009 to PresentEligibility Specialist

Managing budgets for 700+ families w/ multiple programs, Medicaid, Food Assistance, State Disability, Utility Emergency, Housings, Cash, and Day Care.

Assuring the application of State & Federal program policies regulations. Proven excellent statistics to the department on regular basis, along with government

standards and regulations, leading standards of promptness at over 94% With positive and supportive attitude encouraging and guiding families in their effort to

become self-supporting, self-sufficient. Troubleshoot, and diversify human error vs. system errors, corrected unbalanced budgets. Ongoing support to new hires and established directional notes to increase efficiency.

Department Analyst-State of Michigan Treasury 12 / 2011- 05/ 2012 Lead the updating and development of SST “Streamlined Sales Tax” project Planning, brainstorming, analyzing remedy tickets, reports with department of IT. Assisting the e-file team with 3 projects HICA “Health Care Insurance Assessment” and

CIT “Corporate Income Tax” SBT, Single Business Tax

Compass Group / DHS Services; Mid-West Region 03/2002 to 06/2007Director of Food Service Operations

Leading Food Service Operations, 3 supervisors and 28 full time employees Responsible for annual budget of over $1.5 million Developed & implemented new business financials, operational, marketing plans and

quality control. Increased sales by over 15%, in catering, and retail. Supported the establishment and maintenance with pro-active human resource functions,

assuring compliance to policies & programs, while driving efficiencies into catering events, leveraging sales and overall guest and client satisfaction increase of 7%

Provided support and consulting of opening 7 new operations in different cities, and conversion from Cost Plus to P&L, with budgets $8 million, and up 82 employees.

Provided direction on hiring, training, mentoring, lowered turnover rate by 24%SHADI Y. BAYOUK

5837 Smithfield Ave. East Lansing, MI 48823 . (517) 402-1066 . sbayouk@gmail.com

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White Lodging Services- Pontiac, MI 07/01/1997 to 03/10/2002 Guest Service Manager-Courtyard by Marriott

From the lower of the “totem pole” with White Lodging I worked my way up. Ooversaw the reception desk, group sales, reservation, banquets, customer relations, and

night audit, and property state audits. Helped improve the purchasing system, control budget spending, budget analysis, and

internal audits. Oversaw the food service operation, full service breakfast buffet, and catering events,

assuring the delivery of high quality and service standards.

EDUCATIONBachelor of Arts in “Hospitality Business Management” - Michigan State University 2000

COMPUTER SKILLSMS Word, Excel, PowerPoint Outlook, Windows and Mac, PDF/Acrobat, Internet Explorer

ACHIEVEMENTS

ServSafe Certification, HACCP Certification HDS Services Great Sales Award 2003 Perfect Attendance Rewards HDS services System Support Team Award 2005 Morrison’s 2005 Regional Team Award Food Cost Control Award 2006

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