by judi clements, president judi clements training & development a live webinar copyright judi...
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Train-the-Trainer Toolbox How to Prepare & Deliver Training Programsby Judi Clements, PresidentJudi Clements Training & Development
A Live Webinar
Copyright Judi Clements Training & Development 20131
Sponsored by:To earn RCH you must:Stay on the webinar for the full 60 minutes Be watching the webinar using your unique URL Certificates of completion will be delivered electronically to email that you used to register for this webinarRCH CREDITRemind about certificates3How to Get the Slides
How to Ask Questions
About Our SpeakerJudi ClementsPresident of Judi Clements Training and Development in Clifton Park, NYMaster of Arts SUNY at AlbanyMaster Trainer, Keynote Speaker, Executive Coach, & Qualified Myers Briggs Personality Type Facilitator Hudson-Mohawk American Society of Training & Development Corporate Trainer of the Year
About Judi Clements Training & DevelopmentJudi Clements Training & Development offers face-to-face training and keynote speeches for staff and management development. From 1-hour programs to multi-day workshops and keynotes, Judis original presentations help people develop skills in:CommunicationManagementCustomer ServiceStaff DevelopmentContact Judi to assist you with your training needs.
Program ObjectivesLearn how to:Prepare program objectivesTurn objectives into learning activities & materialsFactor-in varied learning styles Develop activities, discussions, and question & answer sessionsDevelop ways to transfer learning from the classroom to on-the-job.Improve presentation skills & overcome nervousnessDevelop & utilize a Training AgendaHandle difficult classroom situations
6-Keys to Adult LearningAdult learners:Must be ready to learn in order to learn.Want real-world application.Learn by building on what they already know.Learn best hands-on.Need a supportive climate to learn.Need to be responsible for their own learning.
9The Learning ClimateLearning new things requires a safe environment, where trainees are free to make mistakes & look foolish.
Needs AssessmentTraining preparation begins with a thorough analysis of the trainees needs.
Trainers need to know WHO their audience is and WHAT their workplace learning needs are.
The needs assessment becomes the CORE of any training program.
It provides the foundation for PROGRAM DESIGN and establishes the criteria for measuring program success. Needs AssessmentTrainers need to design program content to fit the specific needs of their trainees.
They need to understand the nature of their trainees jobs and the problems and frustrations they face so that their training content addresses these special needs. Uncovering these needs is called needs assessment.
Needs Assessment
You must know who you are training & what they need to know before you plan your program.Needs AssessmentDid you ever try buying something marked:One size fits all?
How did it fit?
Needs Assessment Every word, activity, and moment of your program should be relevant to the trainees jobs.
They should see how it will truly be able to help them do their jobs better.
Needs Assessment QuestionsQuestions for the TraineesWho are your internal & external customers?What training have you received to help you do your job?What are your essential daily duties?In what areas do you excel?In what are areas do you need additional development?What are the most difficult aspects of your job?What obstacles do you face?What type of feedback do you receive about your performance?How often do you receive it? Instructional ObjectivesAfter the needs assessment, trainers can draft learning objectives. Objectives stateWhat learners will be able to know & do as a result of the trainingHow the training will solve the trainees problems, decrease their frustration, make them more efficient, and add to their job satisfaction.
Instructional ObjectivesTraining objectives can be written the same way performance appraisal objectives are written using the SMART format.
SSpecificMMeasurableAAttainableRResults OrientedTTime-RelatedInstructional Objectives ExampleSMART Training Objectives for a One-Hour Public Speaking ClassAs a result of this training, trainees will be able to:
Utilize (RESULTS-ORIENTED) 5 strategies (MEASUREABLE) for overcoming stage fright (SPECIFIC).ANDDistinguish (RESULTS ORIENTED) between a manuscript & extemporaneous speech (SPECIFIC).
(ONLY 2 OBJECTIVES MAKE THESE ATTAINABLE IN ONE HOUR)
Instructional Plans(Agendas)Instructional plans are the roadmap to any training session. They help trainers present ideas coherently and stay on schedule so that their content fits into the allottedtime frame.
Instructional Plans(Agendas)Training PlansWith the needs assessment and learning objectives, map out a Training Plan.The Training Plan is your Road Map. It allows you to visualize your program and provide a broad view of what you will do to accomplish the learning objectives.
Training Plan
Average Retention RatesMethodRetention RateLecture5%Reading10%Audio Visual20%Demonstration30%Discussion50%Practice75%Teach Others90%24Perceptual Modalities: How Info Gets Into Our BrainPerceptual ModalityTraining Aid and ActivitiesVisualPhoto Job Aids, Videos, Charts, Graphs, Photos, Exhibits, You Tubes, Social Media, E-Learning PrintBooks, Text Job Aids, Paper & Pencil Exercises AuralLectures, Podcasts, DownloadsInteractiveGroup Discussions, Q & A Sessions, Facebook, Blogs, & Social MediaTactileHands-on Activities, Model BuildingKinestheticRole Plays, Physical Games, & SimulationsGood Training MottoGood training incorporates a mix of all modalities to give something to every kind of learner.
ParticipationBuild in many opportunities for trainees to express themselves, work together, be ACTIVE, and be responsible for their own learning.Action PlansAdventure LearningAudio Visual AidsBrainstormingCase StudiesCritical IncidentsDemonstrationsDiscussionsFishbowlGamesGroup ActivitiesHighlightingLecturettesNote takingObservationsPartner ActivitiesPracticePeer TeachingPresentationsQuestionnairesReadingSelf AssessmentsSimulationsSortingStory TellingWarm-ups
Workplace Learning Trends20th Century Learning 21st Century LearningMimeographsWeb.2.0Overhead ProjectorsPodcastsBooks on TapeSkypeTelephone ConferencesWebinarsVideo ConferencesSocial Learning ToolsAdventure LearningVirtual WorkplacesPower PointSlide ShareE-learningFlickrMediaThe more senses you involve, the moreinformation your trainees will retain.
We live in a GAME-PLAYING culture.
When learning seems like a GAME, it will have more appeal to younger generation learners.
Media MagicWeb.2.0PodcastsSkypeWebinarsVirtual WorkplacesSlide ShareFlickrSocial Learning
Social Learning ToolsFull TextSearchFile SharingWeb MeetingsChatEmailInstantMessagingRate and ReviewSocialBookmarkingTaggingRich MediaWikisBlogsRSS FeedsEmailParticipationForums
31Creativity LandminesToo much technologyLosing the human connectionTrying to be cuteMaking things complicatedNot having a back-up plan if all your technology fails
Presentation SkillsYou need to use your verbal and nonverbal communication skills to capture and hold your trainees attention since the average adults attention span ranges from 8-seconds to 20 minutes.
Presentation SkillsDont be a talking head.
LanguageTraining language should be clear and concrete. Abstract concepts should be clarified with concrete examples and stories. You should incorporate examples that come from the trainees world of work. Short Sentences Simple VocabularyRepetition of Key PointsAlliteration, Acronyms, Catchy Phrases and Quotations
Language SamplesAlliteration for Management Training Motivation MattersAcronym for Teambuilding TrainingT: TogetherE: EachA: AchievesM: MoreCatchy Phrase for Stress Management TrainingStep Away from the Madness!Quotation for Motivation TrainingEven if youre on the right track, youll get run over if you just sit there. Will RogersVoiceIf youre not careful, your voice can put people to sleep.
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VoiceDont fall in love with the sound of your own voice.Present each session with the illusion of the first time.Dont talk to only a few attentive people.
38Balance is a choice.Can you choose to slow down and simplify your life?Can you choose to..VoiceSpeak in a conversational style that sounds like heightened conversation. Limit non-fluencies like um and uh, and dont over-use pet words or phrases. Avoid reading notes or slides verbatim and strive to play your voice like an instrument to avoid sounding monotone.
Disruptive Behaviors
DominatorsSide-bar ConversersNon-ParticipatorsKnow-it-allsCrossed armed-silent OnesClass ClownsDigital Distractors
Disruptive Behaviors
How Do We Define Success?Success is not how far you get, but the distance youve traveled from where you started.
42ReviewStart off with a thorough needs assessment.Develop learning objectives based on the needs assessment.Turn the objectives into learning activities that factor-in your learners varied learning styles. Develop ways to transfer learning from the classroom to the job.Dont become a talking head; it is always better to offer less than more.Utilize a Training Agenda to stay on course, building in time for flexibility & discussion.
Questions?44Your Trainer Today Has BeenJudi ClementsJudi Clements Training & Developmentwww.judiclements.com
45Do You Have Questions for Judi?You can contact Judi Clements at:(518) [email protected] Judi to assist you with your training needs.
To earn RCH you must:Stay on the webinar for the full 60 minutes Be watching the webinar using your unique URL Certificates of completion will be delivered electronically to email that you used to register for this webinarRCH CREDITRemind about certificates47How to Get the Slides
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