Subject Name: Business Systems and Procedures

Subject Type: Generic- Elective ( Internal Subject for Sem II)

Subject Code: 212

Marks: 50

Distribution of Marks: 50 (Internal Marks by College)

Unit 1

Systems and Procedures – Concept and need – Characteristics of a good procedure. Writing a Standard Operating Procedure (SOP)– Procedure Identification – Information Gathering–Interviewing – Analysis – Writing – Implementation – Review- Fine-tuning. Process Mapping Tools – Aid Memoir –

Flowchart – Swim Lane Diagrams – Flow Charting Software – Using MS Word and Excel Flowcharting – Case Studies. (5+1)

Unit 2

Understanding accounting procedures for Cash Sales – Credit Sales – Cash Receipts – Donations – Travelling Expenses – Writing off Bad Debts – Sale of Scrap. Principles of Internal Control – Study of Internal Control in Select Procedures such as Recruitment, Payment of Salaries and Wages, Verification of Inventories and Work in Progress, Verification of Fixed Assets and

Investments (5 + 1)

Unit 3

Lean Office – Re-engineering information flow and paper flow – Process Mapping for Current and Future State Map. Digital Office –Overview of Office Automation Systems – Use of technologies such as Bar Coding, RFID, Biometry and Mobile Computing for redesigning office procedures.(5 + 1)

Unit 4

Study of the following Systems and underlying Procedures. Point of sale (POS) system in an organized retail store, Purchase Order System in a manufacturing organization, Attendance Recording System in a factory, Kitchen Order Ticket (KOT) System in a Restaurant, Just in Time Inventory System in a manufacturing organization. (5 + 1)

Unit 5

Presentation of individual/group projects in Process Mapping, Improvement and Writing SOP’s for an entire range of activities for a segment in a manufacturing/ service organization. (5 + 1)ning

Text Books

• Business Process Management – A Rigorous Approach by Martyn A Ould , British Computer Society, First South Asia Edition.