Business Services Team

TTIG Strategy Consultation: Feedback

Torbay Together Involvement Group 16th August 2011

Business Services Team

105 completed surveys

Feedback from Tulip, SPOT & Torbay Voice

Surveys completed at:– Libraries (13)– Connexions (5)– South Devon College (10)– Online (19)– Quest (57)

Respondents

Business Services Team

Number %

Yes 47 90.4%

No 5 9.6%

Have we missed anyone out?

• Young People (24)

• Older People (4)

• Police (4)

Is the Strategy aiming to involve the right people?

Business Services Team

General agreement to the commitments

Themes identified from comments:– Promotion of involvement – Accessible involvement – Inclusive involvement– Clarity over proposals / decisions – Feedback using range of media / channels

The 5 Partnership Commitments

Business Services Team

Number %

Safer Communities & Crime 75 71.4%

Health and Care 71 67.6%

Social Care 69 65.7%

Transport 67 63.8%

Children and Families 61 58.1%

Design and monitoring of services 56 53.3%

Setting budgets 56 53.3%

Planning 48 45.7%

Multiple choice question so % do not equal 100

What types of decisions do you think people would like to be involved with?

Business Services Team

For a few minutes:

For a few hours:

Number %

Surveys and questionnaires 55 52.4%

Suggestion box – write, phone, email 53 50.5%

Just pick up phone, comment or query 48 45.7%

Join a telephone panel 23 21.9%

How to get involved?

Number %

Face to face interviews 72 68.8%

Focus groups 50 47.6%

Regular meetings 42 40.0%

Consultations 36 34.3%

Business Services Team

Comments themed around:• Hard to reach and mechanisms for involving those who

are considered as such• Availability of information to the public – clear and up to

date• Need for real commitment to and support (financial and

time) to engagement• Removing barriers to involvement• Making the most of technology - social networking and

online polls

Have we missed anything out?

Business Services Team

Summary of Key Findings

• Aimed at the right people – with the inclusion of young people

• Decisions around safer communities and health & care people would like to be involved with

• Information and communication supporting consultation should be open, clear and up to date

• Making use of technology and social networking• Providing feedback is crucial