The University of Texas at Dallas

utdallas.edu

The University of Texas at Dallas utdallas.edu

BUSINESS PROCESS

in a

CREATIVE ENVIRONMENT

Jack PitneyProcess Analyst

Office of Information TechnologyThe University of Texas at Dallas

Before UTD, I was a Business Process Analyst at HP, and have worked in many IT functions across several different industries.

I have a Business degree from Baylor University, and enjoy travel and photography.

jackpitney.com

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4. They have difficulty staying on task.10. They live on the edge of joy and depression.11. They think and speak in stories.12. They take their work personally.14. They have a hard time believing in themselves.15. They often use procrastination as a tool.18. They have difficulty finishing projects.19. They connect dots better than others.

20 Things Only Highly Creative People Would UnderstandKevin Kaiser

4. They have difficulty staying on task.10. They live on the edge of joy and depression.11. They think and speak in stories.12. They take their work personally.14. They have a hard time believing in themselves.15. They often use procrastination as a tool.18. They have difficulty finishing projects.19. They connect dots better than others.

20 Things Only Highly Creative People Would UnderstandKevin Kaiser

The University of Texas at Dallas utdallas.edu9

PROJECTA unique endeavor with a beginning and an end undertaken to achieve a goal.

ON TIME, WITHIN SCOPE, and UNDER BUDGET

Sounds like: “Start to finish, make sure the XYZ Project gets done on time! We can’t afford to lose money on this one because of missed deadlines and costly redo’s because we didn’t build what the client wants!” (i.e., “get it done”)

PROCESSA repetitive collection of interrelated tasks aimed at achieving a certain goal.

REDUCE WASTE AND INCREASE EFFICIENCIES

Sounds like: “We deliver great products, but our clients continually complain about our billing process…there are too many mistakes! Figure out how to create accurate billing the FIRST TIME, for ALL CLIENTS!” (i.e., “do it right”)

“We document processes!”ArchiMate? Zachman Framework?

Business Motivation Model (BMM)?

Business Process Model Notation (BPMN)?

ULM?SysML?

Entity Relationship Diagram (ERD)?

Data Flow Diagram (DFD)?

Event-Driven Process Chain (EPC)?

Workflow Diagram?

Process Flow Diagram (PFD)?

Specification and Description Language (SDL)?

Each of the following statements are 100% accurate in describing what someone observes:

• An object of children’s love, depicted in stories and toys

• One of the worlds most powerful and reliable pieces of construction equipment

• A flashpoint for discussions on ethics

WHAT IS BEING DESCRIBED?

An object of children’s love, depicted in stories and toys

One of the worlds most powerful and reliable pieces of construction equipment

A flashpoint for discussions on ethics

DefinitionBusiness Process Improvement is the systematic examination and improvement of administrative processes.

• Effectiveness: Does it meet the customer's needs?

• Efficiency: Does it minimize waste?

• Adaptability: Is it flexible in the face of changing needs?

OBJECTIVES

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“The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency.

The second is that automation applied to an inefficient operation will magnify the inefficiency.”

- Bill Gates

The University of Texas at Dallas utdallas.edu

10 STEPSTO

BUSINESS PROCESS IMPROVEMENT

1. Develop the Process Inventory2. Establish the Foundation3. Draw the Process Map4. Estimate Time & Cost5. Verify the Process Map6. Apply Improvement Techniques7. Create Internal Controls, Tools, & Metrics8. Test & Rework9. Implement the Change10.Drive Continuous Improvement

Page, Susan (2010). The Power of Business Process Improvement

1. Develop the Process Inventory2. Establish the Foundation3. Draw the Process Map4. Estimate Time & Cost5. Verify the Process Map6. Apply Improvement Techniques7. Create Internal Controls, Tools, & Metrics8. Test & Rework9. Implement the Change10.Drive Continuous Improvement

Page, Susan (2010). The Power of Business Process Improvement

The University of Texas at Dallas utdallas.edu

EXERCISEDraw a process flow depicting a customer purchasing a coffee and/or snack from the UTD Bookstore Coffee Shop.

The University of Texas at Dallas utdallas.edu

TAKE AWAYNo two people will create a flow exactly the same. However, using drawing standards can help us document processes in a way that can be interpreted in a consistent way.

What is BPMN?Business Process Model and Notation (BPMN) is the global standard for business process modeling and one of the most important components of successful Business-IT-Alignment.

A Business Process Diagram, using BPMN:

• depicts a process flow • the participants involved • how they interact (hand-offs)

A simple flow in BPMN

This diagram shows a simple process triggered by someone being hungry. They visit the Coffee Shop and order a snack. They consume the snack and have their hunger satisfied.

Cust

omer

Book

stor

e Co

ffee

Shop

Cash

ierBa

rista

Chef

Order received

Order

Enter customer

order

Calculate total

Process payment

Order receipt and charge

Order type

Prepare beverage

Prepare tasty snack

beverage

Tasty snack

O

1. Story chosen2. Write interview questions3. Schedule interview4. Interview shot & critiqued5. Schedule main subject B-Roll (schedule

interview reshoot if needed)6. Shoot main subject B-Roll (and interview

reshoot)7. Rough edit outlined on paper

8. Begin Premiere timeline edit

9. Outline generic B-Roll (plan to shoot it)10. Begin screening music11. Premiere Eedit at 50% (beginning and end

in place)12. Premiere edit at 75%13. Music final selections14. Premiere edit at 95%15. Edit 100% complete

Digitalandwise.com

ATEC 2326 - Computer Animation Processes (3 semester hours) From pre-production to production and post-production, there are a number of stages in creating 3D computer animation. This course introduces students to the field of 3D computer animation by providing an overview of a production pipeline and its inter-connected steps, such as storyboarding, character design, modeling, texturing, lighting, rigging, animating, rendering, sound recording, and editing. The major goal of this course is to assist students with finding an area of concentration within the field of 3D computer animation.

The University of Texas at Dallas utdallas.edu

“A rule of thumb is that a lousy process will consume ten times as many hours as the work itself requires.”

- Bill Gates

QUESTIONS/COMMENTS

jack.pitney@utdallas.edu