Business EtiquetteBusiness Etiquette&&

Personal GroomingPersonal Grooming

ContentsContents

Professional Etiquette

Dining Etiquette

Office Etiquette

Telephone Etiquette

E-mail Etiquette

Body Language

Professional EtiquetteProfessional Etiquette

First Impression

Introducing Yourself

Greetings

Handshakes

Introducing YourselfIntroducing Yourself

Confident Self Introducing.

State Full name & Positions.

Repeat Your Name when Necessary.

On failing to recall someone’s name.

How to Introduce other person.

GreetingsGreetings

Whoever reaches the door first, opens it and holds it for others.

It is not expected for a male business companion to seat a female associate.

Whoever extends an invitation to a meal – pays for the meal.

Hand ShakeHand Shake

Stand to meet someone.

Extend your hand immediately.

Shake from your elbow.

Hold 3-4 seconds.

Maintain eye contact.

Office EtiquetteOffice Etiquette

Mind your own business.

Avoid strong cologne.

Never ever go over your supervisor’s head.

Obey your company’s business dress attire.

Office EtiquetteOffice Etiquette

Keep your germs to yourself.

Treat every employee with the same respect.

Do not post things of an offensive nature.

No matter your job or your title, always hold yourself to a higher standard.

Etiquette with outsidersEtiquette with outsiders

First impression, last impression.

Image – A,B and C.

Showing Respect.

Customer Focus.

After meeting situation.

Dining EtiquetteDining Etiquette

Place Setting

Napkin

Silverware

Dining & Serving food

Excusing Yourself & Problems

Place settingPlace setting

Start from the outside and work your way in

Dining Dining

Wait until everyone is Wait until everyone is seated. seated.

Everyone should start and Everyone should start and finish at the same time. finish at the same time.

If you are a fast eater try to If you are a fast eater try to pace yourself. pace yourself.

Take small bites, keep your Take small bites, keep your mouth closed. mouth closed.

DiningDining

Finish chewing before continuing your conversation. Finish chewing before continuing your conversation.

Try not to gulp your food.Try not to gulp your food.

Do not blow on food that is hot. Do not blow on food that is hot.

When you are finished eating do not push your plate.When you are finished eating do not push your plate.

Serving foodServing food

Pass food to the right.Pass food to the right.

Transfer dip to your plate.Transfer dip to your plate.

Plates are served on the Plates are served on the left.left.

Dishes removed from the Dishes removed from the right.right.

Pass the salt and pepper Pass the salt and pepper together.together.

Excusing Yourself and ProblemsExcusing Yourself and Problems

Be discrete if you have problem with the food.

Remove food the same way it went in-on silverware.

Excuse yourself, if you have to leave the table.

Turn your head from the table when you cough or sneeze.

If someone uses your bread plate as their own.

Do not use the bread plate on your right as a replacement.

Telephone EtiquetteTelephone Etiquette

State your name and company while placing or answering a call.

Speak clearly.

State the purpose of your call.

Only use speakerphone for conference calls.

Say please and thank you.

Return your calls.

Voice Mail/Mobile Phone UseVoice Mail/Mobile Phone Use

Realize proper usage of mobile phones in business.

Understand how to leave an adequate voice message.

Avoid using in a restaurant, movie, church, or meeting.

Use a quiet voice.

E-mail EtiquetteE-mail Etiquette

What are E-mail Etiquette?

Why a Company needs E-mail Etiquette?

Professionalism

Efficiency

Protection from liability

E-mail EtiquetteE-mail Etiquette

E-mail should be concise & to the point.

M-ake use of proper spelling, grammar & punctuation.

A-lways answer swiftly.

I-nclude your signature.

L-earn to read the E-mail before you send it.

Tips for personal GroomingTips for personal Grooming

Body Language

Dress Code

Body LanguageBody Language

Good posture displays confidence.

Don’t slouch – stand and sit upright.

Don’t fidget –it is annoying and a sign of boredom.

Keep hands away from your mouth when speaking.

Body LanguageBody Language Honor others personal space.

Break nervous habits, such as: gum chewing, drumming fingers, hair twirling, nail biting, etc.

Don’t show the soles of your shoes while sitting, especially in the company of individuals from other countries.

Dress Code Dress Code Ties should reach your belt buckle.

Socks should cover your shin when sitting.

Wear a long sleeve shirt with a suit.

Socks match either pants or shoes.

Button suit or sport coat when standingTwo button coat – button top buttonThree button coat – button top two buttonsDouble breasted coat – button all buttons

Thank youThank you

For

Your Attention&

Participation.