Business Communication in Ethical Context

Presented by

Abdul Hameed

Sarfraz Khan

MBA- I Sec: A

Institute Of Business and Technology, Karachi

What is Ethics?

Ethics……

The application of general ethical concepts to the unique situations confronted in business. It asks what is right or wrong behavior in business and what principles or rules can be used as guidance in business situations.

Ethics As a Communication Issue

We don’t only transfer words

INFLUENCES ON PERSONAL ETHICS

People Culture Philosophy Law Religion

INFLUENCES ON PERSONAL ETHICS

PEOPLE

Family

Friends

Teachers

INFLUENCES ON PERSONAL ETHICS

Culture

Myths Stories Legends

INFLUENCES ON PERSONAL ETHICS

Philosophy Descriptive Ethics

Normative Ethics

Theologism

Teleology

Utilitarianism

Deontologism

TheThe 44 ConceptsConcepts ofof

EthicsEthics

Philosophy……Theologism A moral Perspective that attempt to pattern

actions according God’s Will

“what would God have me do in this Situation?”

Philosophy……Deontology Derived from the Greek word for Duty Actions are not justified by their

consequences. Factors other than good outcomes determine the rightness of actions

“ They believe that you should always tell truth”

Philosophy…….Teleology Consequence driven approach

“They believe that the singular duty is to maximize good consequences”

Philosophy…..Utilitarianism The morality of an action can be determined

by its consequences An action is ethical if it promotes the

greatest good for the greatest number

Philosophy……

Example:

A deranged Gunman is holding five people hostage at gunpoint in a lobby of bank. He asks if any other customers or employees are in bank you know that three customers escaped to backroom along teller. Do you tell them truth?

Deontologism

Derived from the Greek word for Duty Actions are not justified by their

consequences. Factors other than good outcomes determine the rightness of actions

Communication & Ethical Issues

Legal Issue Key Area For Ethical Communication

-Personal Written and Spoken message

-Cross-Cultural Messages

-Advertising Message Ethics and organizational resposibility

-Formal V/S Informal ways of Comm.

Communication & Ethical Issues……….

Legal Issues Defamation and privacy

-An employees personal Disabilities -An employees personal identity and private facts -An employees Records, Reports, Letters, Electronic Data

Discrimination and Harassment

Plagiarism Copyrighting

Key Area for Ethical communication Personal written and spoken Messages

1. Message Purpose

2. Research methods

3. Selection Material

4. Development of ideas

5. Use of language

6. Ethical context

7. Self-analysis

Key Area for Ethical communication

Cross-Cultural Messages

1. Cultural context

2. Misunderstandings

3. Language

4. Accountability

Key Area for Ethical communication Advertising Messages

1. Language

2. Graphics/print

3. Omission

4. Truth

5. Accountability

Ethics & Organizational Responsibility

Formal Communication Public messages Employees manuals and policy statements Mission statement and ethical codes

Informal Communication

THANK YOU!!!!!!!!!!!