business analyst and trainer resume with dates

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TIFFANY SONGVILAY 832-687-0625 [email protected] Senior Business Analyst and Trainer Highly accomplished SharePoint and Office 365 Business Analyst with strong experience building multi-channel training and communications plans that generate increased user productivity and raise technology adoption in Enterprise accounts. Proven track record working within global project teams to build software products that ease the pain of line of business users. Breadth of experience includes user acceptance testing, internal communications, and governance. More than 20 years’ experience as an instructional designer and software trainer. CORE COMPETENCIES Internal Communications Product Marketing Project Management Pre-Sales Support Social Media User Adoption Records Management Information Architecture IT Strategy Video Production Web Content Management Wireframes Camtasia Gimmal Compliance Suite Google Analytics MS Excel Office 365 SharePoint PROFESSIONAL EXPERIENCE Director, Volition Services LLC 07/2006 – Present Founded company to create enterprise-wide, collaborative solutions using Microsoft products Corporate Strategies Trainer, SkillPath 03/2015 – Present Deliver SharePoint and Excel on-sites to corporate clients across the US. Prepare class files and scenarios based on provided courseware. Host unscripted one-on-one and one-to-many coaching sessions. Work with sales team to customize curriculum based on tailoring calls with and feedback from clients. SharePoint Records Management Consultant, Capital Metro 10/2014 – 01/2015 Wrote electronic records management governance roles and responsibilities, department onboarding playbook, and department migration plan. Analyzed records retention schedule and created content types and Record Center retention folders. Built term store, content type hub, and centralized repository using SharePoint Online in only 19 days. Configured a department site template to route inactive documents to the record center using information management policies, content organizer rules, and column default value settings. User Productivity Contractor, ConocoPhillips 05/2013 – 07/2014

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Page 1: Business Analyst and Trainer Resume with dates

TIFFANY SONGVILAY832-687-0625

[email protected]

Senior Business Analyst and TrainerHighly accomplished SharePoint and Office 365 Business Analyst with strong experience building multi-channel training and communications plans that generate increased user productivity and raise technology adoption in Enterprise accounts. Proven track record working within global project teams to build software products that ease the pain of line of business users. Breadth of experience includes user acceptance testing, internal communications, and governance. More than 20 years’ experience as an instructional designer and software trainer.

CORE COMPETENCIES

Internal Communications Product Marketing Project Management Pre-Sales Support Social Media User Adoption

Records Management Information Architecture IT Strategy Video Production Web Content Management Wireframes

Camtasia Gimmal Compliance Suite Google Analytics MS Excel Office 365 SharePoint

PROFESSIONAL EXPERIENCE

Director, Volition Services LLC 07/2006 – PresentFounded company to create enterprise-wide, collaborative solutions using Microsoft products

Corporate Strategies Trainer, SkillPath 03/2015 – Present Deliver SharePoint and Excel on-sites to corporate clients across the US. Prepare class files and scenarios based on provided courseware. Host unscripted one-on-one and one-to-many coaching sessions. Work with sales team to customize curriculum based on tailoring calls with and feedback

from clients.

SharePoint Records Management Consultant, Capital Metro 10/2014 – 01/2015 Wrote electronic records management governance roles and responsibilities, department

onboarding playbook, and department migration plan. Analyzed records retention schedule and created content types and Record Center

retention folders. Built term store, content type hub, and centralized repository using SharePoint Online in

only 19 days. Configured a department site template to route inactive documents to the record center

using information management policies, content organizer rules, and column default value settings.

User Productivity Contractor, ConocoPhillips 05/2013 – 07/2014 Managed five .NET developers using Waterfall methodology to deliver a user productivity

portal that helped increase user adoption of Lync 2013 and SharePoint 2013 by 247%. Created 22 tip sheets and managed hundreds of Brainstorm videos to market three

software launches. Created and presented tips and tricks presentations around working remotely, meetings,

and travel.

SharePoint Records Management Consultant, FHLBank Pittsburgh 11/2012 – 03/2013

Implemented SharePoint 2010 Record Center using content type hub, managed metadata, and search.

Page 2: Business Analyst and Trainer Resume with dates

Documented ERM processes and procedures and wrote a SharePoint Governance Plan. Created security user profiles and use cases to test out solution requirements.

SharePoint Product Marketing and Training Consultant, Gimmal 10/2011 – 06/2012

Developed and delivered training curriculum for all Compliance Suite products and audiences including sales staff and customers.

Created use cases for three products and participated in the Quality Assurance Testing (QAT) for each.

Produced product demonstration videos and created a YouTube channel for distribution to sales reps.

Page 3: Business Analyst and Trainer Resume with dates

TIFFANY SONGVILAY832-687-0625

Page 2Independent Consultant, Volition Services LLC (Continued)

Principal Consultant, BrightStarr US LLC 08/2010 – 03/2011 Wrote functional specification for the redesign of the US Army Reserve external website

and managed a team of ten developers using Agile methodology throughout the project. Managed rebranding of intranets for Cricket Communications and Mattress Firm. Reviewed IT Policies, created SharePoint governance plans, and led change management

for clients. Participated in QA and guided User Acceptance Testing.

Senior SharePoint Consultant, Marathon Oil 07/2006 – 07/2010 Documented best practices and participated in governance planning for department

intranet sites. Managed topics, handouts, and speakers for user group events. Developed and led advanced seminars on SharePoint features, electronic records

compliance, and content management for support staff and business analysts. Created and maintained knowledge base articles and served as Tier 3 service desk

support for SharePoint.

User Experience Consultant, Energizer Holdings 12/2006 – 09/2007 Presented executive seminars on how to build a user group community and find talent

from within the organization to roll out training deliverables. Developed and delivered seminars that focused on business solutions (mobility,

presentations, collaboration) to support the roll out to Managed PC’s, Smartphones, MS Office, Exchange, and SharePoint.

Senior Productivity Specialist, Microsoft Corp 07/2004 – 07/2006 Designed product marketing events to increase customer satisfaction and user adoption of

MS Office, SharePoint, and Messaging in more than 400 enterprise accounts. Developed Seminar Success Kit, a guide for sales advisors on how to market corporate

events and profile customers, for Microsoft's emerging international markets. Co-authored So That's How! 2007 MS Office System: Timesavers, Breakthroughs, &

Everyday Genius, a launch title for MS Press.

EDUCATION & CERTIFICATIONS

Bachelor of Arts, Professional Writing, Baylor University, 1995Microsoft Certified Technology Specialist, Configuring SharePoint