Wingate University MBA BUS 612

How Intrinsic and Extrinsic MotivatorsImpact Employee Engagement

Janet C. Hart, APR, CFEE, Fellow PRSAMarcus J. McIntyre

Anthony SumterMaryam Zangeneh

April 12, 2016

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Agenda

• Research Overview• Key Research Findings• Survey Analysis• Recommendations• Conclusions• Questions & Answers

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Research Purpose

According to Robbins and Judge, 17 – 29% of employees are highly engaged with their jobs.

Thus, 71 - 83% are not highly engaged with their jobs.

Disengaged employees affect production, on the job accidents, employee turnover and profitability.

Robbins, S., & Judge, T. (2012). Essentials of organizational behavior (12th ed.). Boston: Pearson.

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Research Focus

Intrinsic Motivators:• Meaningfulness• Purpose• Progress• Competence

Extrinsic Motivators:• Pay• Incentives• Benefits• Promotions

Employee engagement: The degree of involvement, satisfaction with, and enthusiasm for your job.

Robbins, S., & Judge, T. (2012). Essentials of organizational behavior (12th ed.). Boston: Pearson.

How intrinsic and extrinsic motivators impact employee engagement

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Research Methodology

• Quantitative research• Surveys online via Survey Monkey• 122 completed surveys

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INTRINSIC: Q8 - I am very satisfied with my job.

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INTRINSIC: Q15 - I find the work that I dofull of meaning and purpose.

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INTRINSIC: Q24 - I feel happy when I am working intensely.

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EXTRINSIC: Q9 – I am financially well-compensated at my job.

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EXTRINSIC: Q11 – I am highly satisfied with the incentives provided by the organization.

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EXTRINSIC: Q26 – What kind of incentives motivate you?

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EXTRINSIC: Q27 – Which of the following factors do you find most motivating?

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Demographics: Q30 – What is your total compensation in your position?

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Demographics: Q31 – How many years have you been at your job?

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Survey Analysis

Intrinsic Motivators:

• 89% devote a lot of attention to their jobs

• 75% like the work they do

• 75% feel their job has a purpose

• 60% find their job challenging

• 59% are satisfied with their job

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Research Analysis

Extrinsic Motivators:

• 66% are motivated most by a salary increase (46%) or by a promotion (20%)

• 53% are motivated by financial rewards

• 56% report that they are well-compensated at their jobs.

• 49% are making less than $50,000, 51% are making over $50,000

• 48% are satisfied with incentives provided by their company.

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Recommendations• Attention: Management should pay attention to employee

job attitudes by finding out what motivators employees value most.

• Balance: Management should develop a balance of intrinsic and extrinsic rewards which will lead to higher employee engagement and lower negative employee actions.

• Inclusion: Management should develop a system in which employees have input in goals, job responsibilities, and incentives so they are invested and feel the system is fair.

• Changes: Management should adopt a policy that involves employees in changes so that they are part of the solution.

Rich, B. L., LePine, J. A., & Crawford, E. R. (2010). Job engagement: Antecedents and effects on job performance. Academy of Management Journal, 53(3), 617-635.

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Conclusions

• Intrinsic and extrinsic motivators play an important role in employee engagement.

• Employee engagement is a critical component of job satisfaction.

• Nearly 2/3rds scored questions related to intrinsic motivators very highly and they had very positive feelings towards their job.

• Extrinsic motivators are also extremely important with 66% saying they are motivated by a salary increase or promotion over other types of incentives.

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References

Geier, M. (2016), Research model group 4 (revised). Rich, B. L., LePine, J. A., & Crawford, E. R. (2010). Job

engagement: Antecedents and effects on job performance. Academy of Management Journal, 53(3), 617-635.

 Robbins, S., & Judge, T. (2012). Essentials of

organizational behavior (12th ed.). Boston: Pearson.

 

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How Intrinsic and Extrinsic MotivatorsImpact Employee Engagement

Questions & AnswersJanet C. Hart, APR, CFEE, Fellow PRSA

Marcus J. McIntyreAnthony Sumter

Maryam Zangeneh

April 12, 2016 20