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    NCBVA members gathered on the dock to board the boat for the sunset whale watching cruise

    THE

    BULLETIN Vol. 21 No.2

    April 2005

    helatioriship Building Is A Key to Success

    In this issue. . . New President's Message 3 Estate Tax 4 Featured Plant 6 Convention Photos 12

    Certified Plants 20

    T he importance of building relationships was a thread that kept weaving in and out during the educational sessions at the 2005 NCBVA Annual Convention in Maui, Hawaii. Beginning with cemeterian Bob Gordon who borrowed from Steven R. Covey's best selling motivational book (The 7 Habits of Highly Effective People) to stress "The 7 Habits of a Highly Effective Vault Dealer." Picking up on the same theme later in the meeting was Cyndi Crother, author of the best seller, Catch! A Fishmonger's Guide to Greatness, who hooked us and reeled us in with a glimpse of the unique business philosophy that made a simple fish market in Seattle, Washington

    world famous. More than 100 attend-

    ees made the long flight over the Pacific Ocean to the tropical island of Maui for a relaxed, yet highly productive, convention. Dressed in shorts, colorful floral shirts, and sandals they networked, viewed the latest in products and services from suppliers, and gained valuable new business strategies. Most of our suppliers left their heavy expo booths at home, traveling a little lighter with brochures and samples. But one new supplier member was so pleased with the interest

    expressed on the first day that he said, "I could pack up and go home now and it would have been well worth it!" But he did not pack up and go home because there was still too much on the agenda to miss.

    Bob Gordon, who has owned, managed and operated several large cemeteries/funeral homes is a past president of ICFA and IAC and is President of the Funeral and Memorialization Information Council (FAMIC), of which NCBVA is a member. Build relationships, become a real friend, advised Gordon. Be proactive...help the funeral home sell to the consumer. "Figure out how you can help serve them better so they can serve the consumers," he said. "You think you are in the vault business?" asked Gordon. "No, you're in the business of serving people when they need to served," he said, encouraging manufacturers to think outside the box about night, Sunday and holiday burials and exploring the growing new cultural markets which prefer burials to cremations.

    Continued on page 14

  • BEHIND EVERY SUCCESSFUL CREMATORY

    IS A SUPPLIER WITH MULTIPLE SOLUTIONS.

    -.7

    CREMATION DIVISION

    NCBVA BULLETIN April 2005

    Matthews Cremation Division represents over 100 years of experience in human and animal cremation technology and our equipment has set the standard of excellence for quality and performance.With over 3,000 installations in 50 countries, we are the oldest and largest manufacturer in the cremation industry.

    From design through startup, our goal is to meet the demands of crematories, funeral directors, cemetarians, veterinarians and animal control facilities. We protect your interest and make certain that your investment in cremation equipment is supported with the foundation for long-term success.

    A POWER-PAK II

    RELIABLE & EFFICIENT EQUIPMENT

    SERVICE & REPAIRS

    The Standard of Excellence in Cremation Solutions

    URNS, SUPPLIES & MERCHANDISING

    www.matthewscremation.com

    1-800-327-2831

  • National Concrete Burial Vault Association, Inc. 900 Fox Valley Drive, Suite 204 Longwood, Florida 32779-2552

    http://www.ncbva.org (800) 538-1423 Fax: (407) 774-6751

    President Graham MacLeod

    Detroit Wilbert Vault Co. Detroit, MI

    President-Elect Darren Baxter

    Baxter Burial Vault Service Cincinnati, OH

    Secretary/Treasurer Martin Begun

    American Vault & Concrete Products Corp. Detroit, MI

    Immediate Past President LC. Clifton

    Quality Burial Vault Co. Houston, TX

    Directors

    Warren Chandler Master Grave Service, Inc.

    Bogart, GA

    Michael Crummitt Crummitt & Son Vault Co.

    Martins Ferry, OH

    Linda Darby Sempsrott Trigard Vaults / Greenwood Plastics

    Danville, IL

    Stephen Hatfield Hicks Industries, Inc.

    Mulberry, FL

    Hubert McQuestion Lakeshore Burial Vault Co.

    Brookfield, WI

    Todd Swihart Saginaw Wilbert Vault Corp.

    Saginaw, MI

    Steve Vincent J.P. Vincent & Son, Inc.

    Galena, IL

    Scott Watts Watts Vault & Monument Co.

    Des Moines, IA

    Curt Zamec Wilbert Funeral Services, Inc.

    Forest Park, IL

    Executive Director Thomas A. Monahan, CAE

    Certified Association Management Co. Longwood, FL

    Legal Counsel J. Scott Calkins, Esq

    Index of Advertisers

    American Brilliance, Inc. 22

    American Cemetery Supplies, Inc

    5 Axis Corporation

    10 Crescent Bronze Powder Co.

    11 D & C Supply Co., Inc.

    11 Doric Inc.

    14 Edgmont Metallic Pigment Co.

    16 Holland Supply Inc.

    8 Long Machine Co. 18 Matthews Cremation 2 Mixer Systems 19 Onyx Coating Corp. 4 Plastic Plaque, Inc. 17 Romix Chemical & Brush

    17,22 Trigard Vaults 9 W. C. Cardinal 14

    April 2005 NCBVA BULLETIN 3

    President's Message By Graham MacLeod

    Always Keep in Mind The Family We Serve Aloha! We heard that greeting many times during the Annual Convention in Maui, from the first aloha (hello) to the final aloha (goodbye).

    Since our installation banquet was outdoors with the beautiful Pacific ocean and mountains as a backdrop and the ocean sounds and breezes as accompaniment, a formal acceptance speech seemed unnecessary. I don't think anyone was paying too much attention to my speech anyway since my grandson, Kody, was doing his best to upstage me. So, I would like to thank everyone who was involved in the installationtoo many people to name, but you know who you are. Thank you, again.

    An acceptance speech wouldn't be complete without thanking those who helped me get to that podium in Maui. A few years back, Tim and Earl Brutsche asked me to join the NCBVA board of directors. Prior to that, I was content with being a card-carrying member. Instead, for the next year Twill be your president, a job I don't take lightly. I will do my best. I would also like to thank Warren Chandler for his guidance and direction. Thanks also to Wilbert, Doric, Trigard, Eagle and our suppliers for their generous support. Finally, without the support of my family and business, I wouldn't be able to do this job; Thank you Detroit Wilbert employees, Diane, my partner and wife, my children Shannon and Lindsey, my son-in-law, Chris, and that little fellow who kept yelling, "Hi Papa, Hi Papa," my grandson, Kody. Mahalo (thank you)!

    Presidents in the Past As I stood at the podium trying to gather my thoughts, I realized that I was standing

    where some very important people in the industry had stood before me: individuals like Wilbert Haase, 1943, Wesley Chandler, 1952, Paul Begun, 1959, Earl Brutsche, 1963, Richard Reichle, 1968, William Smith, Jr., 1980 (the person who game me my first job in the vault industry), Warren Chandler 2000. The list goes on and on. I only hope that I do as good a

    job as those before me have done. Our industry has come a long way with their leadership, and I plan on making a contribution myself.

    When we look at the many changes in the death care industry, we know there is still a need for our burial vaults. There may be more diversification now, but the need is still there. There is, and always will be, someone trying to invent a better mousetrap. But when all is said and done, concrete is still the best form of burial vault. The marketing committee has developed an excellent video and brochure to help you explain this to your customers. Make sure you take some time to look at it on the Web site, www.ncbva.org, and on page 15 of this newsletter.

    Recently we revisited the pursuit of ASTM standards. I feel our industry is ready,

    Continued on page 11

  • Waterproof Vault Coatings with 30 to 100 Year Warranties Available in:

    Autumn Gold Florentine Bronze Wedgewood Blue Ivory Colonial Copper Antique Silver Royal Purple Ebony Other colors by request

    Increase your profit margins with the look of luxury at an economical price

    Onyx Coating Corporation is proud to introduce two new products at the

    Convention in Maui:

    AQUA-STOP AM is the first integral

    waterproofing for vaults - add it to the concrete during mixing and the cured vault will be waterproof for 100+ years AQUA-STOP COATING

    is a coating applied to the vault to waterproof it for 100+ years

    Please contact us for details

    Private labeling available

    ONYX COATING CORPORATION A Division of Aquaseal USA, Inc.

    P.O. Box 2444, Niagara Falls, NY 14302 Toll Free: 1-877-AQUASEAL

    www.onyxcoating.com

    Calkins

    NCBVA BULLETIN April 2005

    Vanishing Estate Tax Eases Final Planning By J. Scott Calkins, Esq. NCBVA Counsel

    For the past several years I have been advising the members of NCBVA to plan their respective estates with the help of competent and experienced estate planning attorneys who could not only save them considerable tax liability but also prepare the appropriate documents for the administration and control of their estate.

    Then along came a Bush administration that dealt a serious blow to the estate tax by significantly raising the thresholds on the amount that decedents could pass on free of tax. Now the federal estate tax has largel