building high performance teams through psychological safety

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Trying to improve team performance ? Discover the concept of Team Psychological Safety and how this allows a team to learn and progress. Action Learning sets have a positive impact, not just on the learning-performance cycle, but also on the level of psychological safety in the team.

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  • Building high-performing teams

    through Team Psychological safety

    Peter Cauwelier peter@wialthailand.com

    +66 (0)81 939 7833

  • High-performance teams ?

    Peter Cauwelier

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  • What leads to high performance ?

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  • Learning leads to performance

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  • Learning leads to high performance

    Peter Cauwelier

  • (Bennet, A. 2012) Peter Cauwelier

  • What are the factors affecting learning in a team ?

    Peter Cauwelier

  • What is Team Psychological Safety

    Peter Cauwelier

  • Team learning

    FACTORS AFFECTING TEAM LEARNING

    (Decuyper et al., 2010)

    Shared mental models Team psychological safety Group potency or group efficacy Cohesion Team development and team learning dynamics Team leadership Interdependence Team structure Organizational strategy Team member systems thinking

    Peter Cauwelier

  • So what is Team Psychological Safety ?

    Peter Cauwelier

  • Maslovs Hierarchy of needs

    Peter Cauwelier

  • Psychological safety was further applied in the contexts of organizational change -> psychological safety as a counterbalance for the ambiguity and insecurity that comes with change (E. H. Schein & Bennis, 1965) learning -> psychological safety helps individuals overcome their learning anxiety (Edgar H. Schein, 2004)

    Peter Cauwelier

  • From psychological safety for the individual to psychological safety that resides at the level of the group Team Psychological Safety a shared belief held by members of a team that the team is safe for interpersonal risk taking

    (Edmondson, A. C. 1999)

    Peter Cauwelier

  • Team Psychological Safety is a shared belief held by members of a team that the team is safe for

    interpersonal risk taking

    Peter Cauwelier

    LOW Team Psychological Safety HIGH

  • 1 If you make a mistake on this team, it is not really held against you.

    2 Members of this team are able to bring up problems and tough issues.

    3 People on this team never reject others for being different.

    4 It is safe to take a risk on this team.

    5 It is easy to ask other members of this team for help.

    6 No one on this team would deliberately act in a way that undermines my efforts.

    7 Working with members of this team, my unique skills and talents are valued and utilized.

    strongly disagree

    disagree

    disagree somewhat

    undecided

    agree somewhat

    agree

    strongly agree

    Measuring Team Psychological Safety

    Peter Cauwelier

  • 1 If you make a mistake on this team, it is not really held against you.

    2 Members of this team are able to bring up problems and tough issues.

    3 People on this team never reject others for being different.

    4 It is safe to take a risk on this team.

    5 It is easy to ask other members of this team for help.

    6 No one on this team would deliberately act in a way that undermines my efforts.

    7 Working with members of this team, my unique skills and talents are valued and utilized.

    strongly disagree

    disagree

    disagree somewhat

    undecided

    agree somewhat

    agree

    strongly agree

    Team Psychological Safety in a team you worked with ? in a team you belonged to ?

    Peter Cauwelier

    1 2 3 4 5 6 7

  • (Edmondson, A. C. 2003)

    Team psychological

    safety Team learning Team

    performance

    Team psychological safety positively impacts team learning, which in turn positively impacts team performance

    Peter Cauwelier

  • Examples of where Team Psychological Safety

    has been studied

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    Medication errors Adoption of new cardiac surgery procedures

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  • What are learning behaviors ?

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  • ACTION TEAMS

    vs

    PRODUCTION or SERVICE TEAMS

    Team

    a collection of individuals, interdependent in their tasks, sharing

    responsibility for outcomes, who see themselves and who are seen by

    others as an intact social entity embedded in a larger social system

    (Decuyper, S., et al. 2010)

    Peter Cauwelier

  • Team psychological

    safety

    Team learning behavior

    Team performance

    What are the LEARNING BEHAVIORS in a production or service team ?

    How can you see if a team is learning ? What do people in a team actually DO that brings about the learning ?

    At your table, list at least 5 TEAM LEARNING BEHAVIORS

    Peter Cauwelier

    ?

  • (Edmondson, A. C. 2003)

    Team psychological

    safety

    Team learning behavior

    Team performance

    Team learning behaviors

    - Feedback seeking

    - Help seeking

    - Speaking up about concerns/mistakes

    - Innovative behavior

    - Boundary spanning

    Peter Cauwelier

  • So what leads to the development (or not) of

    Team Psychological Safety in a team ?

    Peter Cauwelier

  • Team psychological

    safety

    Team learning behavior

    Team performance

    Antecedents to team psychological safety:

    - Team leader behavior

    - Informal group dynamics

    - Trust and respect

    - Use of practice fields

    - Supportive organizational context

    Peter Cauwelier (Edmondson, A. C. 2003)

  • -> leader behavior how the leader uses his/her power affects the psychological safety in the team, and further impacts + the team climate in general + the willingness of the team members to share knowledge + motivation for team learning -> informal group dynamics interplay of roles and characters that people assume or are assigned -> practice fields (or managerial learning laboratories) opportunities for teams to practice and to reflect upon the results, rather than to take action

    Peter Cauwelier

  • -> trust and respect between the different pairs of individuals in the team -> supportive organizational context ease of access to resources and information reduces the level of insecurity the team experiences in dealing with their challenge

    Peter Cauwelier

  • Team psychological safety is most often described as a STATIC

    CHARACTERISTIC (a state) of a team

    Peter Cauwelier

    Team psychological

    safety

    Team learning behavior

    Team performance

    Antecedents:

    - Team leader behavior

    - Informal group dynamics

    - Trust and respect

    - Use of practice fields

    - Supportive organizational context

    Team learning behaviors

    - Feedback seeking

    - Help seeking

    - Speaking up about concerns/mistakes

    - Innovative behavior

    - Boundary spanning

    a shared belief held by members of a team that the team is safe for

    interpersonal risk taking

    (Edmondson, A. C. 2003)

  • How can we ACCELERATE the development of

    Team Psychological Safety in a team ?

    Team psychological

    safety

    Team learning behavior

    Team performance

    Peter Cauwelier

    ?

    (Edmondson, A. C. 2003)

  • You have been asked by a business owner to work with his team of 7 direct

    reports.

    The owner has evaluated the Team Psychological Safety in his team, and wants you to propose a program to INCREASE the level of TPS quickly.

    What approach do you propose to INCREASE team psychological safety in ONLY 6 weeks ?

    Measuring after 6 weeks, where do you expect

    to see CHANGES ?

    Note: the business owner expects a realistic proposal, in terms of coach engagement as well as team time commitment.

    Peter Cauwelier

  • Q1

    Q2

    Q3

    Q4 Q5

    Q6 Q7

    1 If you make a mistake on this team, it is not really held against you.

    2 Members of this team are able to bring up problems and tough issues.

    3 People on this team never reject others for being different.

    4 It is safe to take a risk on this team.

    5 It is easy to ask other members of this team for help.

    6 No one on this team would deliberately act in a way that undermines my efforts.

    7 Working with members of this team, my unique skills and talents are valued and utilized.

    lowest score (lowest of 7)

    average score (average of 7)

    highest score (highest of 7)

    Peter Cauwelier

  • DEFINITION a shared belief held by members of a team that the team is safe for interpersonal risk taking

    ANTECEDENTS to team psychological safety: - Team leader behavior - Informal group dynamics - Trust and respect - Use of practice fields - Supportive organizational context

    Peter Cauwelier

  • DEBRIEF and capturing of main

    ideas/approaches on flipchart

    Peter Cauwelier

  • A (partial) answer Results of an experiment

    with Action Learning

    A problem solving process with a small group working on real problems, taking action, and learning as individuals and as a

    team while doing so.