building and creating great it teams
DESCRIPTION
A simple and concise approach to get you started building your teamTRANSCRIPT
Building & Creating Great IT TeamsSTART WITH THE GOAL IN MIND…AND THAN MOVING ON TO SLAYING DRAGONS AND MOVING RUBBER TREE PLANTS.
This material is available for non-commercial or educational use by permission of it’s owner ITeffectivity, LLC -
This material is available for non-commercial or educational use by permission of it’s owner ITeffectivity, LLC -
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Getting started What do you hope to get out of this discussion?
1st Participant Poll: Who has experienced being a member of a sport team?
Do you remember what it felt like to win?
What did it take to win the game?
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TEAM WORK!
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Together Everyone Accomplishes
MoreYou build a team to accomplish things that no one person can accomplish by himself or herself
Teams = Teamwork
Teamwork is the ability to work together toward a common vision. The ability to direct individual accomplishment toward organizational objectives. It is the fuel that allows common people to attain uncommon results.”
-ANDREW CARNEGIE
Take note: If a task or deliverable CAN be accomplished by an individual DO NOT FORCE IT INTO A TEAM STRUCTURE
TEAM
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Where can a TEAM exist? Anywhere.
• Centralized teams are easier, there is no substitute for face to face conversations
• Global teams are more and more common, they can be just as effective with a little more work
• Establish early on team communication structure• Meeting/Conference call schedule and structure• Collaboration tools such as e-mail, Lync, Sharepoint• Decision making processes
Note: Success Measurements: Don’t forget to plan performance indicators both for central and remote team members!
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Keep the goal in mind as you define the structure
…COMMITTEE?◦
…TASK FORCE?
…WORK TEAM?
ARE YOU BUILDING A…
WHY DOES IT MATTER ?Team structure drives action and behavior expectations
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Committee Most formal of work groups
Persons appointed to perform a function on behalf of a larger group
Operates under organizational by-laws or statutes
Typically comprised of individuals representing broad points of views
Most often “peer” relationship based
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Task Force
Created on an “as needed” basis
Typically comprised of experts in specific area of knowledge or expertise
Brought together for a specific objective
Expectation that the work group will disband when objective is met
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Work Team
Linked together for a common purpose
Can be project or operational based
Complementary and often diverse skills
Mutually accountable for team output
Operates under a set of common ground rules
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Getting Started – Clarity of Purpose• Team purpose – sometimes referred to as its “charter” or “mission”
• Questions to ask: • What is the objective• What key issues will the team address• What will be the key activities?• What are the parameters and authority of the team members• What are the teams key deliverables• What is the timing of those key deliverables?• What is the team governance model, how are issues resolved or escalated? • Most important – What does success look like?
Clarity of purpose provides team focus
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Team Success Factors
Right Leadership
RightGovernance
Aka Operating
Rules
RightTeam
Structure
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Defining the team – start with the leader
Characteristics of an Effective Leader *:
Communication Organization Confidence Respectful Fair Integrity Influential Delegation Facilitator Negotiation (*as taken from Lominger’s Success Factors)
A Dragon Slayer
A leader with the management capability to build the right team, assume accountability for the risk and the courage to move aside the challenges.
You won’t see this characteristic on the job description – even if it is critical to success.
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Team Structure TypesWork TeamsExamples:
• Departmental Function Teams
• Portfolio Governance Team • Center of Excellence Teams
Leadership Teams Examples:
• Board of Directors• Business Executive Teams• IT Leadership Teams
Cross Function Teams
Examples: • IT Change Management • Strategy Development• Disaster Recovery Team
Project Teams
Examples: • Portfolio Project Team• Task Forces• Fun Event Team
Team Types
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“RIGHT” Team Members
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Project/Program Management Team Governance Example
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• Overall Program/Project Ownership • Business Need• Business Case• Benefit Tracking & Reporting• Individual Time commitment as required
• Work Plan Development
• Cost Quantification• Day-to-day Management
• Facilitate:Detailed Technical
Requirements Technical
ArchitectureSystem
ConfigurationSystem TestingSystems
DocumentationTechnical Training
• Business Requirements
• Benefit Development• Project initiation• Bus Functionality Testing Rqmts (Use Case Scenarios)
• Acceptance Sign-off• Business Process Change Management
• Functional User Training
• Issue Resolution • Execution Ownership
• Project Oversight
IT PMOConsolidated Program Reporting - Risk assessment - IT Governance Oversight - Drive Process
Definition
Joint Responsibility
• Status Reporting• Project Deliverables
• Outcomes
Executive Program Sponsor
Executive Program Sponsor
Program Steering Committe
e
Program Steering Committe
e
Business Process Owner
Business Process Owner
IT Project Manager
IT Project Manager
Business and IT Project Team Members
Business and IT Project Team Members
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Mary’s Top 10 Team Leadership Lessons 1. ALWAYS, ALWAYS, ALWAYS lead by example,
demonstrate accountability and accept no less from team members
2. Align team goals to strategic direction
3. Build team with intelligence, manage with courage
4. Articulate individual contribution importance and show appreciation sincerely and often
5. Privately and respectfully address discretions, forgive but do not show tolerance of repeat offenses
6. Celebrate team success
7. Dissect misses for lessons learned and than move on
9. Introduce a Team Song: Example: “High
Hopes”
8. Make it personal make it real, make it fun
10.Declare a Team Mantra and have the courage to live by it Example: “Failure is not an option”
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Expectation Recap
and Discussion
For more conversations with Mary visit her at http://iteffectivity.com/blog/Phone: 772-646-0706