Building a High Delivery

PMO

Vicky Osejo

Associate Vice President, IT PMO

Royal Caribbean Cruises Ltd.

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ROYAL CARIBBEAN CRUISES LTD.

RCCL Today

2NDLARGEST

cruise company

Guests from ~200countries

Crew from ~125countries

$8+BILLIONin Revenue

5+MILLION

Guests Per Year

45Ships

111,108Berths

7 BRANDSserving over

480ports of call

Seven Strong & Diverse Brands

Latin Cruising Experience Focused on Spain and Latin

America

Deliver the WOW to the Global Cruiser

Modern Luxury Focused on North America, United

Kingdom and Australia

Destination Immersion for the Up-Market

French Cruising Experience

Premium German Cruise Experience

Luxury Chinese Cruise Experience

More Than One Right Way

Things to Avoid

Rule Wisely

End Game

Building a high delivery IT PMO

There is more than one right

way to do the right thing

Find your path

The Landscape

BRANDS

SHIPS 11 16 28 40 43 45

JOINT

VENTURES

INTERNAL/EFFICIENCY

ERP

Back office

Revenue Analytics

Business to Business

CUSTOMER/GLOBAL

360 view of customer

Customer Analytics

Loyalty/Web

Global vs. Local

Operational Integration

Reusability v1.0

MARKET DIFFERENTIATION

Transformation

Modernization

Competitive advantage

Automated Decision Mgmt

Cloud enablement

Smartships

Industrialized Reusability

The Landscape

BRANDS

SHIPS 11 16 28 40 43 45

JOINT

VENTURES

PMO Evolution

2005

Shore vs Ships

2009

Program Portfolios

2012

Execution vsPlanning & Scheduling

2013

Business Change & Risk Management

Time Tracking

2000

2003

PMO is born

PMO Evolution

2005

Shore vs Ships

2009

Program Portfolios

2012

Execution vsPlanning & Scheduling

2013

Business Change & Risk Management

Time Tracking

2000

2003

PMO is born

PMO Evolution

PMO Evolution

PMO Evolution

2005

Shore vs Ships

2009

Program Portfolios

2012

Execution vsPlanning & Scheduling

2013

Business Change & Risk Management

Time Tracking

2000

2003

PMO is born

Project Load +3000% +600% +22%

Headcount +600% +325% +18%

Find your path

“Try not to become a man of success.

Rather become a man of value” Albert Einstein

Understand your

audience

Right-size process

based on maturity

Build on Success

Iterate

Identify and avoid

pitfalls of success

"Problems cannot be solved by the

same level of thinking that created

them" - Albert Einstein

Things to avoid

Movement vs. Progress

Not doing the job you were hired for

Delivery as a foregone conclusion

Lack of Engagement

Biting the hand that feeds you

In the land of delivery,

the Project Manager is King

Rule wisely

Credibility

“You can’t build a reputation on what you are

going to do”Henry Ford

Credibility

Competence

Results

Capabilities

Credibility

Character

Integrity

Intent

Credibility

Competence

Character

Trust

“Trust is equal parts character and competence…

You can look at any leadership failure, and it’s always a

failure of one or the other.”Stephen M.R. Covey

Leadership vs. Management

“Management is doing things right;

leadership is doing the right things” Stephen Covey

Leadership is key

Reactive Proactive

Analytic Predictive

Problem Solver Risk Mitigation

Communication

“We succeed or fail, gradually then

suddenly, one conversation at a time” Susan Scott

Relationships

There is no end game

Delivery excellence is a

constant evolution

Continuous Evolution

”It is not the strongest of the species that survives, nor

the most intelligent that survives. It is the one that is the

most adaptable to change.”- Charles Darwin

Continuous Evolution

“You may never know what results come

of your action, but if you do nothing

there will be no result"- Mahatma Gandhi

“You miss 100 percent of all the shots

you never take"- Wayne Gretzky

“Pain is inevitable. Suffering is optional"-M. Kathleen Casey

Questions?