bsc itim may 2013bsc it prevoues question paper

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BSIMS - 31 III Semester B.Sc. (ITIM) Examination, May/June 2013 (Directorate of Distance Education Scheme) DEPLOYING BUSINESS DESKTOPS Time : 3 Hours Max. Marks : 100 Instruction: Answer ail the questions from Part A and answer any FIVE full questions from part B. PART-A Answer all the questions. 25 1 List types OS Diployment methods. 2 2 .List components of network infrastructure, 2 3. Which tool used to prepare a desktop on a reference computer for image creation. 2 4. List unattended files in Windows Vista. 2 5. List three desktop scenarios. 2 6. List different types of application compatibility issues, 2 7. Explain components of USMT. 2 8. Describe access management. 3 9. Explain basic concept of visualization. 4 10. List benefits of network virtuaiization. 4 PART-B Answer any FIVE full question. 1. a) List tasks that needed to be performed on reference computer for creating image by SMS server. 7 b) Explain SMS server deployment of an image package. 8 P.T.O.

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Page 1: Bsc Itim May 2013BSC IT Prevoues question paper

BSIMS - 31

III Semester B.Sc. (ITIM) Examination, May/June 2013 (Directorate of Distance Education Scheme)

DEPLOYING BUSINESS DESKTOPS

Time : 3 Hours Max. Marks : 100 Instruction: Answer ail the questions from Part A and answer any FIVE full questions from part B.

PART-A Answer all the questions. 25

1 List types OS Diployment methods. 2

2 .List components of network infrastructure, 2

3. Which tool used to prepare a desktop on a reference computer for image creation. 2 4. List unattended files in Windows Vista. 2

5. List three desktop scenarios. 2

6. List different types of application compatibility issues, 2

7. Explain components of USMT. 2

8. Describe access management. 3

9. Explain basic concept of visualization. 4

10. List benefits of network virtuaiization. 4

PART-B Answer any FIVE full question. 1. a) List tasks that needed to be performed on reference computer for creating image by SMS server. 7

b) Explain SMS server deployment of an image package. 8

P.T.O.

Page 2: Bsc Itim May 2013BSC IT Prevoues question paper

BSIMS-31

2. a) Mention three reasons favouring LTI of a desktop in an enterprise. 7

b) Explain different types of application compatibility issues. 8

3. a) Explain different types of application compatibility databases. 7

b) List best practices for resolving application compatibility issues. 8

4. a) List benefits of using UMST for deploying a new operating system. 7

b) Explain digital identity and identity store. 8

5. a) Explain the benefits of virtualization. 7

b) Distinguish between patch management and virtualized environment. 8

6. a) List names of unattended files in Window XP and Vista. 7

b) Explain advantages of W!M format. 8

7. a) Explain how enhancement of BDD to ensure end-end solution of deployment. 7

b) What are the utilities used to automate in Windows Vista. 8

8. a) Write short note on ZIP. 7

b} Write short note on Virtual PC. 8

________________

Page 3: Bsc Itim May 2013BSC IT Prevoues question paper

BSIMS - 32II! Semester ELSe. (I.T.I.M.) Examination, May/June 2013

(Directorate of Distance Education Scheme) NETWORKS PROTOCOLS AND INTERNETWORKING

Time: 3 Hours Max. Marks : 100 Instructions: Answer all the questions from Part A and Answer any FIVE full questions from Part B.

PART-A Answer ail the questions. 25

1. Expansion of CIDR is _______. 1

2. TTL is___________. 1

3. What are the main goals of Router ? 2

4. What is Duplex communication ? 2

5. List types of !CMP messages. 2

6. Explain features of RARP. 3

7. Explain how ARP works. 4

8. What are the services of UDP ? 4

9. What are the importance of TCP ? 4

10. What is Multiplexing. 2

PART-B Answer any FIVE full question :

1. a) Explain the classifications of Routing Protocols. 7

b) What is shortest Part Routing ? Explain. 8

2. a) Destination Unreachable. Why this messages is generated ? Explain. 7

b) Explain sliding window protocol. 8

P.T.O.

Page 4: Bsc Itim May 2013BSC IT Prevoues question paper

BSIMS – 32 3. a) How 3-way Handshaking works ? Explain with diagram. 7 b) Write short note on FTP. 8 4. a) Write description about client server mode! ? 7 b) Explain Dynamic Routing. 8 5. a) Explain Routing Table lookup. 7 b) What is Flooding ? Explain its disadvantages. 8 6. a) Explain the functions of ICMP. 7 b) Explain the fields of UDP Datagram header. 8 7. a) Explain the concept of multiplexing and De-multiplexing in TCP. 7 b) Explain process-process data communication using port no. 8 8. a) Write short note on processes. 7 b) Write short note on Static Routing. 8

_________________

Page 5: Bsc Itim May 2013BSC IT Prevoues question paper

BSIMS - 33

Ill Semester B.Sc. (ITIM) Examination, May/June 2013 (Directorate of Distance Education Scheme)

DATA STORAGE AND MANAGEMENT

Time : 3 Hours Max. Marks : 100 Instructions: Answer all the questions from Part — A and answer any FIVE full

questions from Part – B

PART-A Answer all the questions: 25

1. 1 M Byte _______ KB. 2

2. DVD is ______ type of Memory. 2

3. List various storage devices. 2

4. Distinguish between primary and secondary memory. 2

5. Define cache memory. 2

6. What is RAID? 2

7. Explain the types of DVD. 2

8. Define Data Management. 3

9. Explain Disc array. 4

10.Define fiber channel Topologies. . 4

PART-B Answer any FIVE full questions.

1. a) List characteristics of hard drives. 7

b) Explain hierarchy of storage. 8

2.. a) Explain advantages of compact disc 7

b) Explain the mechanism of hard disc. 8

P.T.O.

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BSIMS – 33

3. a) Explain working of floppy disc. 7

b) Explain disk array. 8

4. a) Explain SCSI architecture. 7

b) Explain ATA standards. 8

5. a) What is transport structure cloning ? Explain. 7

b) What are the benefits of IP-SAN? 8

6. a) Explain the use cases of DAS. 7

b) Describe benefits of FC-SAN. 8

7 .a) Compare HSM and CAS systems, 7

b) What are the factors that influence !LM polcy ? 8

8. a) Explain server visualization with diagram. 7

b) Write short note on threats. 8

________________

Page 7: Bsc Itim May 2013BSC IT Prevoues question paper

BSIMS-EIIII/IV Semester B.Sc. (1TIM) Examination, May/June 2013

(Directorate of Distance Education) INTERCONNECTION NETWORK DEVICE (ICND)

Time: 3 Hours Max. Marks : 100 Instructions : Answer all the questions from Part A and answer any FIVE full questions from Part B.

PART-A Answer all the questions : 25

1. List Ethernet port. 2

2. List different types of Memories. 2

3. List various short cuts used in !OS command line interface. 2

4. List different passwords. 2

5. What is encryption of passwords ? 2

6. What do you mean by backup and restore ? 2

7. Acronym for HTTP is ___________. 2

8. List Access list. 3

9. Explain wild card masking. 4

10. Explain packet switching. 4

PART-B Answer any FIVE full questions : (5x15=75) 1. a) Explain significance of TELNET. 7

b) Explain how P!NG and TRACEROUT are as diagnostic utilities. 8

P.T.O.

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BSIMS-EI

2. a) Describe how DVR protocol works. 7

b) Write short note on RIP. 8

3. a) Explain how wild card used to create access list. 7

b) Explain how redundancy and loops avoided in networks. 8

4. a) Distinguish between circuit and packet switching. 7

b) Explain modems, terminal adapters and CSU/DSU used in WAN. 8

5. a) Explain HDLC frame format. 7

b) What is NAT? Explain methods that router can translate addresses. 8

6. a) Plain frame relay equipment with a neat diagram. 7

b) Describe virtual LAN. 8

7. a) What are the benefits of VPN ? 7

b) Describe IEEE 802.11 standard. 8

8. a) Write short note on WEP. 7

b) Write short note on IPv6. 8

______________________

Page 9: Bsc Itim May 2013BSC IT Prevoues question paper

BSIMS - E2

III/IV Semester B.Sc, (ITIM) Examination, May/June 2013 (Directorate of Distance Education)

PROGRAMMING USING C#

Time: 3 Hours Max, Marks : 100 Instructions: Answer all the questions from Part A and Answer any FIVE full questions from Part B.

PART-A Answer all the questions. 1. Console is 2

2. The first method to be executed in C# is 2

3. Newline character is denoted by ——————— escape character. 2

4. The ———————— is used for compiling C# program. 2

5. Define abstraction and encapsulation. 2

6. Mention the various components of the .NET framework. 2

7. List various data types used in C#. 2

8. Write syntax for while loop construct. Give example. 3

9. Write syntax for switch-case construct. Give example. 4

10.What are interfaces ? Explain with an example. 4

PART-B 1. a) Write a program to identify whether a character entered by user is vowel or consonant. " 7

b) Write a program to identify whether a number entered by user is odd or even. 8

2. a) Write a program to find largest of three numbers using methods. 7

b) Write a program to generate prime numbers upto numbers. 8

P.T.O.

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BSIMS-E2

3. a) Explain components of .NET framework, 7

b) Write a program to accept elements of array and arrange them in ascending

order. 8

4. a) What are constructors ? Explain with an example. 7

b) What are destructors ? Explain with an example. 8

5. a) What are the advantages of .NET framework ? Explain. 7

b) What is static polymorphism ? Explain with code. 8

6. a) What is function overloading ? Explain with code. 7

b) Explain different kinds of relations. 8

7. a) Explain virtual functions with an example. 7

b) Using interfaces, write a program to calculate volume of a cube. 8

8. a) Write short note on inheritance. 7

b) Write short note on sealed classes. 8

________________

Page 11: Bsc Itim May 2013BSC IT Prevoues question paper

BSIMS E – 3

III/IV Semester B.Sc. (ITIM) Examination, May/June 2013 (Directorate of Distance Education)

OOPS WITH JAVA Time: 3 Hours Max. Marks : 100 Instructions: 1) Part A is compulsory. 2) Answer any FIVE full questions from Part B.

PART-A

1. List various basic concepts of OOP. 3

2. OOP stands for _________ 1

3. Distinguish between class and interfaces. 3

4. Define JVM and functionality of JRE.. 3

5. An interface can't implement any methods (True/False) 1

6. Why is JAVA known as Platform Neutral Language ? 3

7. Polymorphism means one name arid _________ 1

8. List various tools available in JDK. 3

9. List different types of operators used in JAVA. 3

10. The term ______ refers to a class's direct ancestor. 1

11. Give the significance of main method in JAVA. 3

PART-B

1. a) Distinguish between

i) Data abstraction and encapsulation. 8

ii) Abstract class and class. 7

b) List few areas of application of OOP technology.

2. Explain the following terms with an example.

a) inheritance b) Interface c) Polymorphism d) Break and continue

e) Applet. 15

P.T.O.

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BSIMSE-3

3. a) Briefly highlight features of JAVA. 8

b) Explain JAVA environment with JAVA standard library and AH. 7

4. a) Distinguish between string and string buffer class ? 8

b) Briefly explain types of inheritance. 7

5. a) Write a program in JAVA to perform linear search ? 8

b) Briefly explain different types of branching statements in JAVA. 7

6. a) Define Visibility control ? List and briefly explain them ? . 8

b) Distinguish between final and abstract classes. 7

7. a) Define a package give the procedure to create your own packages. 8

b) With diagram explain the five life cycle stages of Applet. 7

8. a) Design an applet to display your name and address. 8

b) Define layout managers in AWT and briefly explain them. 7

_____________

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BSIMS - 41

IV Semester B.Sc. (HIM) Examination, May/June 2013 (Directorate of Distance Education)

INTRODUCTION TO DBMS Time: 3Hours Max. Marks : 100 Instructions: 1) Part - A is compulsory. 2) Answer any FIVE full questions from Part - B.

PART-A 1. The three important data model are ___________, __________and ________ 3

2. A database is a collection of ______________ data. 1

3. List the properties of Relational Tables.

4. In Network model relationships among data are represented by 1

5. A key consisting of two or more attributes is called as a 3

6. What is an entity ? Give examples. 3

7. Define:

i) Query

ii) Form

iii) Report in MS Access 3

8.Attributes that are not divisible further are called 1

9.The three important commands of DDL are ______, _____ and ____ 3

10. What is SQL ? Give the classification of it. 3

11.Give the basic structure of SELECT statement. 3

P.T.O.

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BSIMS - 41

PART-B

1. a) What is Data Model ? Briefly explain different types of it. 8

b) What are attributes ? List different types of them with suitable examples. 7

2. a) Briefly explain different types of data relationships. Give example. 8

b) Highlight the advantages of database systems. 7

3. Explain the following with suitable examples: 15

a) Unique constraint

b) Foreign key

c) Entity set

d) Cardinality ratio

e) Group by

4. a) Discuss the concept of Union compatibility. 8

b) Explain various types of set operation in SQL. 7

5. a) What are aggregate functions in SQL explain them briefly ? 8

b) List different types of relational algebra operations with symbols and explain. 7

6. a) With suitable example explain different domain types of SQL. 8

b) What are subqueries briefly explain them with set membership and

comparison ? 7

7. a) Explain the steps involved in creating Microsoft Access Database. 8

b) What are the field properties available in MS Access ? Explain. 7

8. a) Explain forms can be used to view, add, delete and save records. 8

b) What do you mean by database security ? Explain. 7

_______________

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BSIMS – 42

IV Semester B.Sc. (ITIM) Exams nation, May/June 2013 (Directorate of Distance Education)

PERSONALITY DEVELOPMENT PROGRAMME Time: 3 Hours Max. Marks : 100 Instructions: 1) Part A is compulsory. 2) Answer any FIVE full questions from Part B.

PART-A 1. ____________ means exchanging views through language or body language. 1

2. Write a note on communication skills. 3

3. What are linking devices ? Why are they important ? 3

4. Define vocabulary building. 3

5. What are writing skills ? Explain briefly. 3

6. What is topic sentence ? Why is it important ? 3

7. List some of the checklist for revising drafts. 3

8. What is memorandum or memo ? 3

9. Give the objectives of writing good letters. 3

PART-B 1. a) Discuss why should words be learnt in context. 8

b) Why you think it is important to improve writing skills ? 7

2. a) What is the difference between language skills and communication skills. 8

b) Write a note on the post interview retrospect. 7

3. a) Briefly explain some the important characteristics of successful people. 8

b) Define skill development and list some of the important steps in it. 7

4. a) Briefly write out a preparation plan for an interview for the job applied. 8

b) How to manage the time ? Explain. 7

P.T.O.

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BSIMS – 42

5. a) Why should words be learnt in context ? 8

b) Define writing skills. What is the importance of acquiring writing skills ? 7

6. a) Discuss how to learn to communicate. 8

b) Give the significance of vocabulary building. 7

7. a) How is memo different from Setter discuss ? 8

b) What are the main differences between Setters and emails ? Write at least 3

differences. 7

8. a) Writing is a reverse process of reading ? Discuss. 8

b) Write a letter to the superintendent of police inviting him/her to inaugurate a

building on your campus imagine you are the secretary of your school cabinet. 7

__________________

Page 17: Bsc Itim May 2013BSC IT Prevoues question paper

BSIMS – 43

IV Semester B.Sc. (ITIM) Examination, May/June 2013 (Directorate of Distance Education Scheme)

LINUX ADMINISTRATION Time : 3 Hours Max. Marks : 100 Instructions: Answer all the questions from Part A and answer any FIVE lull questions from Part B.

PART-A Answer all the questions: 25

1. What is LILO? 2

2. List types of partitioning the hard disk. 2

3. Define firmware. 2

4. What is modularity feature of X Windows ? 2

5. What is modularity ? 2

6. What is K Desktop environment? 2

7. List elements of GNOME. 2

8. Write syntax of mkdir ? Explain. 3

9. Write syntax of chown ? Explain. 4

10. Write syntax of PID? Explain. 4

PART-B

1. a) What is Secure shell ? Explain. 7

b) Explain Extensibility feature of X Windows. 8

2. a) Explain the features of Xauth command. 7

b) Explain the command used to display information about active network

interface, 8

P.T.O.

Page 18: Bsc Itim May 2013BSC IT Prevoues question paper

BSIMS – 43 3. a) Write syntax of ipconfig. Explain with example. 7 b) Write syntax of traceroute ? Explain with example. 8 4. a) List details provided by netstat command ? Explain with example. 7 b) Describe significance of host files. 8 5. a) What are the three levels of file access ? Explain any one. 7 b) List commands used for file/directory handling ? Explain any one. 8 6. a) What are Daemons? Explain. 7 b) Explain nmap command. 8 7. a) Explain features of TCP wrappers. 7 b) Explain graphical structure of Linux Kernel. 8 8. a) Write short note on crontab. 7 b) Write short note on dig command. 8

____________________

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BSIMS – 51

V Semester B.Sc. (ITIM) Examination, May/June 2013 (Directorate of Distance Education Scheme)

ESSENTIALS OF SOFTWARE TESTING AND QA Time: 3 Hours Max. Marks : 100 Instructions: 1) Answer all questions in Part A. 2) Answer any FIVE full questions in Part B.

PART-A Answer ail questions : 25

1. What is testing ? 2

2. What are the objectives FTR ? 3

3. Define software reliability. 2

4. Define walkthroughs. 2

5. What are the objectives of black box testing ? 3

6. What is the need for GUI testing its complexity ? 3

7. Define verification. 2

8. What is stress testing ? 3

9. Name the various test process models. 3

10. Define primitive metric. 2

PART-B Answer any FIVE full questions: 75

1. a) Explain in brief software quality assurance plan. 8

b) Discuss in brief capability maturity model. 7

P.T.O.

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BSIMS-51

2. a) Explain the need for inspection and list the different types of code reviews. 8

b) What are the different methods available in white box testing with examples. 7

3. a) Explain network-attached storage testing. 7

b) Explain in brief unit testing with the help of an example. 8

4. a) What are the different levels of static website testing ? 8

b) Explain in brief test process cluster. 7

5. a) Discuss the commonly calculated metrics that can be used in improving the

testing process. 8

b) List out potential Vulnerabilities and explain. 7

6. a) Explain in brief pseudo-localization. 7

b) With a neat diagram explain how the test information flows in atypical software

test life cycle. 8

7. a) Explain the different types of loops in a loop testing. 7

b) Explain the strategic issues to be addressed to implement a successful strategy. 8

8. Write short notes on : (5x3=15)

i) Cause effect graphing testing

ii) Equivalence partitioning

iii) Benefits of extreme unit testing.

__________________

Page 21: Bsc Itim May 2013BSC IT Prevoues question paper

BSIMS – 52

V Semester B.Sc, (ITIM) Examination, May/June 2013 (Directorate of Distance Education)

IT INFORMATION SECURITY AND MANAGEMENT Time: 3 Hours Max. Marks: 100 Instructions: 1) Answer all questions in Part A. 2) Answer any FIVE full questions from Part B.

PART-A Answer all questions. 25 1. Explain the activities performed by Samcon !nc, to identify the security

requirements. 3

2. List out all the categories of security attacks. 3

3. What are the two primary types of repudiation attacks ? 2

4. What are the necessary tasks to be performed to configure MIS server ? 2

5. What are the operation modes of biometric system ? 3

6. What is access control ? 2

7. List out the functions of Firewalls. 2

8. What is network Bandwidth ? 2

9. What are the benefits of VPN ? 3

10. What are the steps involved in the process of encryption and Decryption ? 3

PART-B Answer any FIVE complete questions. 75

1. a) Discuss the guidelines to be considered to define the security settings for the

security templates. 8

b) Explain in brief Firewall security principles. 7

P.T.O.

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BSIMS – 52

2. a) With a neat diagram explain the VPN architecture. 7

b) Discuss assymmetric key cryptography. 8

3. a) Explain the phases of incident handling 8

b) What are the threats associated with E-commerce ? Explain. 7

4. a) Explain in brief elements of access control. 7

b) What are the guidelines that should be followed to design a permission structure

for files and folders. 8

5. a) Discuss the following : 8

i) Chmod

ii) Umask

b) What are the considerations to be considered while designing a secure back-up

and recovery strategies ? 7

6. a) What are the elements of lpsec policy ? 8

b) What is quantitative analysis ? Explain. 7

7. a) Explain with suitable example symmetric cryptography. 8

b) Discuss the method of securing various layers of the TCP/IP Model. 7

8. Write short notes on :

i) Configuring N1S client,

ii) Goals of information security

iii) Malicious attacks. (5x3=15)

_____________________

Page 23: Bsc Itim May 2013BSC IT Prevoues question paper

BSIMS – 53

V Semester B.Sc. (ITIM) Examination, May/June 2013 (Directorate of Distance Education)

IT OPERATIONS AND INFRASTRUCTURE MANAGEMENT PROCESSES

Time: 3 Hours Max. Marks : 100 Instructions: 1) Answer all questions in Part - A. 2) Answer any FIVE complete questions in Part - B.

PART-A Answer ali questions : 25 1. Enlist the good strategies for IT infrastructure management, 2

2. What are the benefits of ITSM implementation ? 2

3. What are the activities involved in the infrastructure capacity management

process ? 3

4. Define reliability. 2

5. What is DRM process ? 2

6. What is the scope of the BRM process ? 3

7. Define big bang and phased approach. 2

8. What is logging problem ? 3

9. What are the types of IT service desks ? 3

10. What are the objectives of ISM process ? 3

PART-B Answer any FIVE complete questions: 75 1. a) What are the features of an effective IT infrastructure ? 8 b) What are the common characteristics of a process in IT service management ? 7 2. a) What are the functional roles played by RACI matrix ? 7 b) Explain the phases of the service life cycle. 8

P.T.O.

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BSIMS - 53

3. a) Discuss the objectives of planning for IT services. 7

b) Explain the inputs and outputs of the infrastructure capacity management

... process. . 8

4. a) Explain the activities of the BRM process, 7

b) Explain the objectives of the transition phase. 8

5. a) Explain priority coding matrix with suitable example. 7

b) Discuss the activities involved in the change management process. 8

6. a) Explain the step sequence in the incident prevention process. 8

b) With a neat diagram explain the IT service desk operations. 7

7. a) What is improve phase ? Explain the financial benefits of the improve phase. 8

b) What is RAG status ? Explain the actions required for RAG status. 7

8. a) Explain the KP1S for the incident resolution process. 7

b) Explain the Granular categorization levels for hardware or software domains. 8

________________

Page 25: Bsc Itim May 2013BSC IT Prevoues question paper

BSIMS – 54

V Semester B.Sc. (ITIM) Examination, May/June 2013 Directorate of Distance Education

UNDERSTANDING IT PROJECT MANAGEMENT

Time: 3 Hours Max. Marks: 100 Instructions: 1) Answer all questions in Part A. 2) Answer any FIVE complete questions in Part B.

PART-A Answerall questions. 25 1. What is project management ? 2

2. What is decomposition ? 3

3. Define SRS document. 3

4. Define WBS. 2

5. What is estimation ? 3

6. Define project schedule. 2

7. What are the limitations of Gantt chart ? 2

8. What is Brainstorming ? 2

9. Define cost metric. 3

10. What are the advantages of Re-planning ? 3

PART-B Answer any FIVE full questions. 75

1. a) Explain in brief phases of SDLC. 8

b) Discuss in brief phases of scope management process. 7

2. a) Explain the attributes of non-functional requirements. 8

b) Explain in brief waterfall model. Mention its limitations. 7

P.T.O.

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BSIMS-54

3. a) Explain in brief spiral model. 7

b) What are the factors that determine the customization of a process model. 8

4. a) Explain in brief basic COCOMO model. 8

b) Discuss the eight basic steps to perform software estimates using Delphi-

Technique. 7

5. a) Explain project plan with suitable example. 8

b)Discuss the various qualitative risk analysis tools and techniques. 7

6. a) Explain the time budgeting guidelines. 8

b) What are the guidelines for organizing effective team meetings? 7

7. a) Discuss in brief the project closure report. 8

b) With a neat diagram explain the components of function points and their

relationships. 7

8. Write short notes on : 5x3=15)

i) Software configuration management,

ii) Advantages of scheduling tools,

iii) Factory testing.

__________________

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BSIMS – 61

VI Semester B.Sc. (IT1M) Examination, May/June 2013 (Directorate of Distance Education)

MANAGING AND ADMINISTRATION' SMALL IT SETUPS Time: 3 Hours Max. Marks : 100 Instructions: 1) Answer all questions in Part A. 2) Answer any FIVE complete questions in Part B.

PART-A Answer ai! questions : 25

1. Define information system management. 3

2. What is the role played by software tools in information system management ? 3

3. What are the features of service desk ? 3

4. Give typical incident examples related to application and hardware. 3

5. Enlist the scope of configuration management. 3

6. Why is automation necessary for small startups ? 2

7. Give the formula to calculate the unadjusted function point. 2

8. Mention different project estimation techniques. 2

9. Define computer ethics. 2

10. Define work break down structure. 2

PART-B Answer any FIVE complete questions. 75

1. a) Explain the different steps of SAM. 8

b) Discuss the different layers of telecommunication management network. 7

2. a) What is internet resource management? Explain the need of IRM. 8

b) What are the responsibilities of a release manager ? Discuss the different

release categories, 7

P.T.O.

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BSIMS – 61

3. a) With a flow diagram, explain the control process of security management. 8

b) What are the activities involved in planning to implement service management ? 7

4 a) Explain effective e-business as applicable to CRM and SCM. 7

b) With a work flow diagram, explain different components of SCM automation. 8

5. a) Discuss knowledge management techniques. 8

b) What are the managerial challenges involved in building e-business ? 7

6. a) Define risk. Differentiate between and uncertainty. 7

b) Explain the fundamental principles of RUP. 8

7. a) Explain the role of IT asset management in an organization. 7

b) Discuss the responsibilities of ICT operations management. 8

8. a) What are the different sub-activities of plan phase of security management ? 8

b) What is risk containment ? Discuss the 3 strategies to plan for risk

containment. 7

__________________