bsbpmg505a manage project quality quality control and quality assurance are important concepts, yet...
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BSBPMG505A Manage Project Quality
• Quality control and quality assurance are important concepts, yet most project managers have only a vague understanding of the meanings and the differences between these terms.
• Quality Assurance –
Quality assurance activities are focused on the process used to create the deliverable.
periodically evaluating overall project performance to ensure the project will satisfy the relevant quality standards.
• Quality Control –
Quality control activities are focused on the deliverable itself
monitoring specific project results to ensure that they comply with the relevant quality standards
Quality Assurance vs Quality Control
BSBPMG505A Manage Project Quality
• The process of executing the quality assurance processes that have been designed during planning.
• Quality processes that are applied during the development of products and deliverables.
• Always the responsibility of the Project Manager, but often there are internal quality assurance departments that will offer assistance in standards and execution.
• Associated with continuous process improvement
• Occurs during Execution
8.2 Perform Quality Assurance
Adapted from PMBOK 4th Edition
Initiation Planning Execution Close
Monitor
Control
BSBPMG505A Manage Project Quality
8.2 Perform Quality Assurance
• Inputs to Perform Quality AssuranceQuality Management Plan
Process Improvement Plan – advanced technique
Quality Metrics
Work Performance Information
Status Information
Quality Control Measurements
• Tools and techniques included in Quality Introduction in the Learning Program.
Adapted from PMBOK 4th EditionAdapted from PMBOK 4th Edition
Initiation Planning Execution Close
Monitor
Control
BSBPMG505A Manage Project Quality
8.2 Perform Quality Assurance
• Outputs of this process include –
Updates to Quality Standards
Change Requests
Defect Reports and Defect Register
Updates to Quality Management Plan
Updates to Schedule Management Plan
Updates to Cost Management Plan
Quality Audit and Status Reports
Updates to Training Plans
Updates to Process DocumentationAdapted from PMBOK 4th Edition
Initiation Planning Execution Close
Monitor
Control
BSBPMG505A Manage Project Quality
• The process of executing the quality control processes that have been designed during planning.
• Quality monitoring and sign off processes that are applied on completion of deliverables and products during execution of the project.
• Quality monitoring and sign off processes that are applied upon completion of the entire project to determine overall success against both performance measures and quality requirements.
• Always the responsibility of the Project Manager, but often there are internal quality control departments that will offer assistance, e.g. many IT departments have separate software testing teams.
• Associated with continuous process improvement
• Occurs during Monitoring and Control
8.3 Perform Quality Control
Adapted from PMBOK 4th Edition
Initiation Planning Execution Close
Monitor
Control
BSBPMG505A Manage Project Quality
8.3 Perform Quality Control
• Inputs to Perform Quality ControlQuality Management Plan
Quality Metrics
Quality Checklists
Work Performance Information
Status Information
Approved Change Requests
Products and Deliverables for review and testing
Quality standards and policies
Defect reporting procedures
• Tools and techniques included in Quality Introduction in the Learning Program.
Adapted from PMBOK 4th EditionAdapted from PMBOK 4th Edition
BSBPMG505A Manage Project Quality
8.3 Perform Quality Control
• Outputs of this process include –Quality Control Measurements
New Change Requests
Validated Change Requests
Validated Defect Repairs
Validated and signed off Products and Deliverables
Completed Checklists
Lessons Learned
Updates to Quality Management Plan
Updates to Process Improvement Management Plan
Updates to Quality StandardsAdapted from PMBOK 4th Edition
Initiation Planning Execution Close
Monitor
Control