Bryan Jones BryanJones70@Outlook.com1605-9 Gander Cove Lane 704-307-1351Matthews, NC 28105

Microsoft Certifications: Since January, 2016, I have been preparing for my next Microsoft Certification. This is in process the of completing my MCSE Certification goal. • Exam 70-247: To Be Completed First Half of 2016 Configuring and Deploying a Private Cloud with System Center 2012 • MCSA: Windows Server 2012• Configuring Advanced Windows Server 2012 Services• Administering Windows Server 2012• Installing and Configuring Windows Server 2012• Implementing and Administering Windows 2000 Directory Services Infrastructure• Designing a Microsoft Windows 2000 Directory Services Infrastructure• Windows Professional

Technical Skills:Server Technologies: Microsoft Windows Server 2012\2008\2003 Server Administrative Technologies: Active Directory, Hyper-V, Failover Cluster, Network Load Balance, Storage, File Server Resource Manager, Server Manager, IPAM, Rights Management Services, Certification Authority, Server Backup\Recovery, Imaging, Sites, Trust, DNS, DHCP, Dynamic Access, Federation Server, GPO, PowerShell, Direct Access\VPN, RRAS, Printing, Auditing, ServiceNow, Remedy,System Center 2012 - Configuration Manager\Virtual Machine Manager\App Controller 5/1/2015-6/26/2015 Robert Half Technology (Imaging Project) Charlotte, NC Cogentrix Energy Power Management• Windows Server 2012 - OS, Roles and Features, installation and configuration.• Imaging\Clonezilla – Creation of Master Images for IBM and Dell Laptops\Desktops.• Imaging\Clonezilla – Applying of Master Image and customization of location specific settings for IBM and Dell Laptops\Desktops.• Active Directory – OU\GPO - Creation, structure and permissions.• Active Directory – Groups setup, User\Computer Account setup, resource authorization access and administration.• Active Directory – User Account unlocks and password resets.• Active Directory – Computer Account prestaging for Imaging rollout.• RSA Secure Logon – Multi-Factor Authentication: Software and Physical Token\Smart Card Account and permission creation and network access troubleshooting.• RSA SecureID – Multi-Factor Authentication: VPN Web Access account and permission creation and network access troubleshooting.• ServiceNow Ticketing System• Network Printer - Drivers installation, updates and troubleshooting.• iPhone\iPad – Troubleshooting of Wireless\Connectivity issues for Remote Access.• iPhone\iPad – McAfee Application and Exchange setup. • iPhone\iPad – RSA SecureID Application and VPN setup.• OneNote – Recovery of previous version data due to version upgrades.• Troubleshooting of Laptop\Desktops software and hardware issues.• Software\Hardware - Installation and troubleshooting.

3/2013 – 4/2015 Self Study Microsoft Certified Solutions Associate (MCSA): Windows Server 2012 Certification

• Focus studying for MCSA Certification• Focus studying on System Center, Office 365 and Windows Azure. • Out of the job market.• Self Study due to financial restraints.

4/2014 First-Tek (IT Equipment Move Contract) Ballentyne, NC Metlife• Corporate HQ Move.• Breakdown of Old Corporate Hardware. • Installation of New Corporate Hardware.• Testing and Tracking of Connectivity Issues.

4/2011 – 2/2013 Active Job Seeking• Desired level employment required updated Microsoft Certifications.• 3/2013, left the job market to focus solely on completing the MCSA Certification. 6/2005 - 3/2011 Family Dollar Stores, Inc. Matthews, NC IT Systems Support - Corporate Wide Technician • Team Lead Backup.• Team Member Training – Trained all new team members in all aspects of job responsibilities.• Member of Disaster Recovery Team.• Patch Update Team - Windows Updates.• Administrator: CBT Software Application Training Server - Create accounts, grant and maintain access to users.• Imaging\Ghost – Creation of Master Images for IBM\Dell Laptops\Desktops.• Imaging\Ghost – Applying of Master Image and customization of location specific settings for IBM\Dell Laptops\Desktops.• Active Directory – OU\GPO - Creation, structure and permissions.• Active Directory – Groups setup, User\Computer Account setup, resource authorization access and administration.• Active Directory – User Account unlocks and password resets.• SCCM: System Center Configuration Manager - Created and Published Software Packages.• Forensic Copying – Processing of desktop and laptop hard drives, meeting government regulations.• Cisco VoIP Phones – Installation and setup.• Rollouts – Engaged in all departmental software and hardware rollouts.• Anti-Virus and Spyware support. Removal of virus on infected computers and data recovery when possible.• Data Recovery - From unbootable units, allowing for no physical hardware damage.• Phone Support - Resolution of client software and hardware issues. - Remote Tools - Dameware, Remote Desktop Connection• Network\Internet Access – Resolution of connectivity issues.• VPN - Troubleshooting Access and connectivity issues.• Software installation, repair and version conflict resolution.• Personal Device\Desktop\Laptop\Thin Client Support. - Corporate Campus, Distribution Centers, Stores, Regional\Satellite\Home Offices and Remote Access Users.

• Printer\MFD Support.• Hardware Repair - Replace memory, hard drives and other components in desktops and laptops.• Extensive prioritizing of IT Helpdesk calls.• Created documentation of departmental processes.• Strong interpersonal skills.• Project: Executive Board Room\Conference Rooms\Training Rooms Renovation Equipment purchase and setup. - Coordinated with vendors to replace\update Satellite TV’s, Sound System, Projection System and Wireless Access. - Audio\Visual Equipment: Setup, maintenance and training.• Project: Enterprise Wide Laptop\Desktop Refresh - Corporate HQ, distribution centers, field users, and satellite offices. - 1200 Laptops\2500 COMPUTER’s - Laptops and COMPUTER’s upgraded by departmental proactive replacement and attrition. • Project: Truck Terminal Renovation Coordinated Team Member efforts to: - Remove existing equipment - Setup new equipment. - Updating of corporate software. - Troubleshoot and validate connectivity and print capability Coordinated with Network Infrastructure Team efforts to: - Ensure cabling was completed on schedule, in advance of hardware delivery. - Ensure Printers were added to the network. 12/2004 - 4/2005 Robert Half TechnologyMatthews, NC 28105 Maersk Shipping\Honda\Help Desk Level III12/2003 - 12/2004 Stamford, CT 06902 JHB Consulting\Jr. Windows Systems Administrator• Active Directory – OU\GPO - Creation, structure and permissions.• Active Directory – Groups setup, User\Computer Account setup, resource authorization access and administration.• Active Directory – User Account unlocks and password resets.• Engaged in departmental software and hardware rollouts.• Engaged in departmental Patch\Version updates.• Remote VPN \Check-Point Secure Remote installation and support. • Resolution of Network\Internet access problems.• Software and OS Patching and Patch distribution.• Veritas Backup - Backup server data, local and remote sites.• Hardware Repair - Replace memory, hard drives and other components in desktops and laptops.• Phone Support for consultants traveling in Europe and China • Anti-Virus\Spyware support. Removal of virus on infected computers and data recovery.• Security Analyzer Tool - Upgrade of Security Protocols for company computers.• Vendors - Worked with vendors to resolve issues.

4/2001 - 12/2003 Independent Consulting AUSTRIA and Stamford, CT Small Business Network\Home User Support• Business Network – Setup and maintenance for small businesses• Wireless Network – Setup and maintenance for small businesses and home offices.• Hardware Support - New hardware installation - Replacement of memory, hard drives and other components in computers and laptops.• Software Support - Installation of software, resolution of issues and damaged installations.• E-mail Accounts - Account Setup and troubleshooting of software issues.• Microsoft Office Support.• Anti-Virus\Spyware Support. - Removal of virus's on infected computers and data recovery when possible.• Printer\MFD – Maintenance and support• Training\Individual - Microsoft Windows\Office.

6/2000-4/2002 Teracom: A Telecommunications CompanyZell am See, AUSTRIA Microsoft Systems Administrator• Active Directory – User\Computer Account creation and permissions setup.• Active Directory – OU\GPO - Creation, structure and permissions.• Active Directory – Groups setup, User\Computer Account setup, resource authorization access and administration.• Active Directory – User Account unlocks and password resets.• FTP Servers – Creation, permissions and maintenance.• Rollouts – Engaged in departmental software and hardware.• Patch – Engaged in departmental updates. • VPN Support - Maintenance and troubleshooting of software and connectivity issues.• Backup - Veritas Server - Backup data on local\remote servers.• Network Printers - Installation and maintenance.• Portal Software: IP Billing - Portal Billing Servers with web interface and up-to-date billing.• Antivirus – Updated and maintained Trend Virus Protection (Servers) and Norton Antivirus (Clients) • Virus Removal – Repair and data recovery of infected computers.• Customer Care Program Management Administrator. - Software setup and data specific customization.• Customer Care Management – Installation and support - System linking all company divisions together for fast and efficient problem resolution.• Desktop\Laptops – Setup, maintenance and support. • Rollouts – Windows 2000 Desktop\Laptop software and hardware upgrades.• Microsoft Licenses.

4/1999 -4/2000 Keyspan Energy ServicesCollege Point, NY Help Desk Technician Level II• VPN \Check-Point Secure Remote. - Remote installation and connectivity troubleshooting.• Backup – NT Server.• Active Directory – Account set-up and authorization.• Rollouts – Engaged in departmental software and hardware.• Engaged in departmental Patch\Version updates.• Phone System - Responsible for phone\modem line installation.• Network Access – Troubleshooting of network access issues.• Printers – Troubleshooting or printing issues.• Desktops\Laptops – Installation of Windows 95, Windows 98, and NT Systems.• Hardware Repair – Replace memory, hard drives and other components of desktops\laptops.• Software Repair – Resolution of software conflicts and damaged installations.• Phone Support - Resolution of client software\hardware issues.• Microsoft Office Support.• Antivirus Software - Install\update software on all servers, computers and laptops. - Removal of virus on infected computers.• Licensing – Negotiated software license agreements. Microsoft Training: Self StudyExam 70-246: To Be Completed First Half of 2016Monitoring and Operating a Private Cloud with System Center 2012

4/2013 – 4/2015Microsoft Certified Solutions Associate (MCSA): Windows Server 2012Microsoft Certified Professional (MCP): Windows Server 2012

Microsoft Virtual AcademyStatus: Gold Member Concentration on Windows Server 2012 R2, System Center 2012 R2, Office365 and Azure.Microsoft Virtual LabsConcentration on Windows Server 2012 R2, System Center 2012 R2, Office365 and Azure.CBT Nuggets Training: Video Series70-410 - Administering Windows Server 201270-411 - Installing and Configuring Windows Server 201270-412 - Configuring Advanced Windows Server 2012 ServicesWindows PowerShell 3 Foundations

Bundeshandels Akademie 1/2003 – 10/2003

MCSE Training: Windows Server 2000 Zell am See, Austria

Comprehensive Computer Resources 2/1999 – 6/1999

MCSE Training: Windows NT Server White Plains, NY

Art Institute of Pittsburgh 1988-1990 Visual Communications Pittsburgh, PA