Background

Problems

Problems

CAR PARK

Solutions

Too small

Register time for parking

CHECK-IN DESKS

Solutions

Disorganised From 7 – 11a.m

- Encourage to work more shifts - Strict rules for checking time

(Within 12 hours before flight)

Signs including TV screens & public announcements

Put airport staffs to deal with emergencies

Vague information Engine trouble

BAGGAGE

Solutions

Thieves steal customer’s belongings

Arrange guardians: Protect customer’s luggage

TERMINAL FACILITIES

Save a small place for smoking

-Move staffs to serve in bars - Strict requirements for boss

Decrease to acceptable price