Professional Summary

Skills

Work History

BROOKE RODRIGUEZ2480 Serena Avenue, Clovis, CA 93619 • Cell: 571-465-0604 • brookerodsj@gmail.com

Friendly and reliable customer service professional skilled in achieving sales targets in high-end merchandiseenvironments. Talented Sales Associate effective at multi-tasking and maintaining a friendly attitude underpressure. Efficiently builds loyalty and long-term relationships with customers while consistently achievingindividual sales goals.

Customer-orientedActive listening skillsPOS systems knowledgeUpselling techniquesMerchandisingStockingReliable and punctualCreativeInventory control

People-orientedRetail Sales ProfessionalPeople-orientedDetail-orientedSuperior Organization AbilityGoal-orientedExcellent communication skillsFriendly demeanorStrong work-ethic

Sales Associate/Stock/Merchandising, 09/2010 to 03/2013Polo Ralph Lauren – Woodbridge, VA

Greeted customers in a timely fashion while quickly determining their needs.Recommended merchandise to customers based on their needs and preferences.Wrote sales slips and sales contracts.Maintained knowledge of current sales and promotions, policies regarding payment and exchanges andsecurity practices.Responded to customer questions and requests in a prompt and efficient manner.Contacted other store locations to determine merchandise availability.Engaged with customers in a sincere and friendly manner.Completed all cleaning, stocking and organizing tasks in assigned sales area.Built relationships with customers to increase likelihood of repeat business.Answered customer questions regarding store merchandise, department information and pricing.Organized store merchandise racks by size, style and color.Created visual marketing and styled window displays.Assembled promotional displays, including quarter and full-size point of purchase displays.Conferred with store managers to obtain information about customer needs and preferences.Completed stock orders and managed inventory levels.Removed damaged, out-of-code, not-in-set and discontinued items from displays.Educated employees on new merchandise during seasonal workshops.

Sales Associate/Cashier, 11/2012 to 07/2014Dick's Sporting Goods – Gainesville, VA

Greeted customers in a timely fashion while quickly determining their needs.Recommended merchandise to customers based on their needs and preferences.Maintained knowledge of current sales and promotions, policies regarding payment and exchanges andsecurity practices.Responded to customer questions and requests in a prompt and efficient manner.Contacted other store locations to determine merchandise availability.Engaged with customers in a sincere and friendly manner.Completed all cleaning, stocking and organizing tasks in assigned sales area.Prioritized helping customers over completing other routine tasks in the store.Placed special merchandise orders for customers.

Education

Processed cash and credit payments rapidly and accurately.Answered questions regarding the store and its merchandise.Stocked shelves and supplies and organized displays.Trained and served as a peer coach for new sales associates.

Assistant Swim Coach, 05/2007 to 08/2013Bridlewood Swim Team – Gainesville, VA

Developed game plans and adjusted them according to various game situations.Built strong rapport with athletes and assistants before, during and after coaching seasons.Acted as a positive role model for team participants and in the community.Exhibited sound judgment while executing coaching responsibilities and functions.Supervised practices and contests, prioritizing safety at all times.Developed positive relationships with parents, schools and the community.Attended all practices, meetings and workouts on time.Taught private lessons outside of the allocated time for regular swim practiceSubmitted all meet entries for each weekend's swim meetOrganized fundraisers

Bachelor of Arts: Economics, CurrentFresno State - Fresno, CA