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Petrol station management from A-Z: Proven solutions for today’s forecourt retailer

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Petrol station management from A-Z:Proven solutions for today’s forecourt retailer

Scheidt & Bachmann Petrol station systems

2

The company: History and development

Maintaining values to create a sustainable future:Tradition and innovation – trademarks of being a global market leader

A company with heritage and

character

Founded in 1872 Number of employees > 1,900 Developed from a mechanical engineering company to a global systems provider. Global market leader with future- proofed system designs.

Continuous investment in innovative production technologies. Continuous investment in highly qualifiedemployees.

2

Since its founding in 1872, Scheidt & Bachmann has

become a global solutions provider. The company’s

worldwide success is due to its innovative vision and

customer-oriented approach.

We take development one step further

At Scheidt & Bachmann, it is our tradition to plan our

company’s development so that it is both consistent and

long term. Since our early beginnings as a mechanical

engineering company, we have made significant targeted

investments in the continuous training of our employees

and in highly developed state-of-the-art production

technology. From manufacturing of level crossings, signal

boxes and signalling systems for railways, the company

expanded in the 1930s to the construction of fuel pumps.

Since the 1960s the company has been developing and

delivering access control systems for multi-storey car parks,

swimming pools and leisure facilities. The trend towards

automated fare collection systems at the end of the 1970s

led to the forming of the company’s fourth division, of fare

collection systems. Systematic driving forward of innovative

processes and continuous improvement has enabled

Scheidt & Bachmann to evolve into a global leader in its

chosen fields. The result is that our system solutions meet all

international standards. Also by adopting a modular systems

architecture the Scheidt & Bachmann customer has piece

of mind that their investment is future-proof to meet the

standards of the future.

Giving our best, together

A pioneering spirit and the continuous improvement of our

products have transformed us from what was once a

mechanical engineering company to an international

system integrator. This success is not just possible thanks

to state-of-the-art technology, but our highly qualified

employees also contribute to this effective concept. The

result: for five generations, the company has been run by

the founding family and many of our employees have been

connected to the company for generations.

The headquarters of

Scheidt & Bachmann

GmbH in

Moenchengladbach

(North Rhine-West-

phalia, Germany).

3

A passion for perfection: Worldwide knowledge delivered for you locally

Scheidt & Bachmann is known throughout Europe

as the reliable partner of international mineral oil

companies and independant forecourt operators. As

one of the market leaders in our sector, we are proud

tobeabletoreflectonstrongcustomerrelationships

forged over many years. Scheidt & Bachmann are

recognised throughout the sector as experts in

systems for all aspects of forecourt operations.

Our solutions are your advantage. Our customers can

rely on this promise, for us, it is not only current market

standards that count, but much more our customers’

demands. For this, we are continually developing our

products so that we can constantly offer our customers

modern solutions for successful forecourt management.

With our own R&D, production and quality assurance

departments, we ensure that our products maintain their

position at the leading edge of technology and can offer

our customers individual solutions for their forecourt

business.

Our membership of national and international industry

committees means that we are kept informed of legal and

legislative requirements relating to technical changes

well in advance, and can offer this knowledge as

consultative partners to our clients.

Chile

Canada (S)

Mexico

USA (S)

• Baltimore

• Burlington

• Houston

• New York

• Phoenix

• San Francisco

Egypt

Ghana

Maghreb (S)

The company: Organization and structure

44

Our products are supplemented by an extensive range of

services. These enable our customers to benefit from the

expertise of our personnel. We are available 24/7 to

provide technical support, whether via our service hotline

or on site. Our focus is preventative rather than cure,

minimising downtime.

Our extensive sales and service network throughout our

own subsidiaries and agencies ensure that we are always

present nationally and internationally.

Scheidt & Bachmann is made up of four – largely

independent – business sectors:

Lithuania

Montenegro

Norway

Poland (S)

Portugal (S)

Romania

Russia (S)

Serbia

Slovak Republic (S)

China

Hong Kong

Indonesia

Korea

Slovenia

Spain (S)

Sweden

Switzerland (S)

The Netherlands (S)

Turkey (S)

Ukraine

India

Jordan

Kazakhstan

Lebanon

Qatar

United Arab Emirates

Australia (S)

New Zealand

Austria (S)

Belgium (S)

Bulgaria

Croatia

Czech Republic

Denmark

Estonia

Finland (S)

France (S)

Germany (S)

Great Britain (S)

Greece

Hungary (S)

Iceland

Ireland (S)

Israel (S)

Italy (S)

Latvia

Malaysia

Taiwan

Thailand

S=Subsidiaries

Parking and

leisure centre systems

Signalling

systems

Fare collection

systems

Petrol station

systems

5 5

66

The company: History and development

02 I 03 Tradition and innovation - trademarks of being a global market leader

The company: Organization and structure

04 I 05 Worldwide knowledge delivered for you locally

Petrol station systems

08 I 09 Proven solutions for today’s forecourt retailer

Product portfolio

10 I 15 The one-stop petrol station management package

Installation, maintenance, repairs, training

16 I 17 Services from Scheidt & Bachmann

The system integrator Scheidt & Bachmann

18 I 21 System integrators for a mobile world

Contents

7 7

Petrol station systems

Petrol station systemsProven solutions for today’s forecourt retailer

One-stop petrol station

management

Solutions for individual petrol stations and entire networks

From the dispenser to the extensive network management system

Service ensures sales readiness

These mineral oil companies rely on us:

8

Since the fi rst fuel pump left the

Moenchengladbach factory in 1932,

we have worked continuously on

developing and improving our

systems to make visits to petrol

stations both fast and easy.

Stop, fi ll, drive

This is what most customers expect

when visiting a petol station. The faster

and more straightforward the visit, the

happier the customer will be to return.

Smooth operation at the dispensers

and in the shop along with reliable

equipment are essential for a successful

petrol station. This is why we offer our

customers a complete, one-stop petrol

station management package.

Petrol station management – from

dispensers to data analysis

Every petrol station is different, which

is why we offer our customers a product

portfolio which meets all demands.

Along with basic fuel pumps for just one

or two fuel types, we offer modern fuel

pumps with integrated multimedia

touch screens and card payment

terminals. Regardless of whether the

petrol station has a shop or is operated

totally unmanned, our petrol station

management system (TMS 30) ensures

that the petrol station is kept running,

24/7.

The system controls all fuelling points

and payment terminals at the petrol

station as well as the POS system. All fuel

data and information on shop sales are

collected in the system and made

available for evaluation and daily

reconciliation. Moreover, our Network

Management System (NMS) makes it

possible to monitor and control entire

networks from a central offi ce. Extensive

reporting functions support the planning

and optimisation of business processes.

Drive increase sales – with Scheidt &

Bachmann solutions

Active and innovative sales promotions

also help increase revenues. With our

multimedia displays at the fuel pumps

and promotional displays at the cash

desk. This helps the modern retailer

position his products effectively. This

provides an effective platform to drive

promotional campaigns and monitor

the results.

Extensive range of services

Reliable equipment and minimum

downtimes are essential for a successful

petrol station. We support our customers

with a comprehensive range of services

tailored to meet their needs. Whether

individual training in the use of our fuel

pumps and systems or, fastrack help

from our service hotline: we have the

right service for everyone. In the event

of a disruption, our service personnel

can correct most issues remotely online

by remote access. However, should help

be required on site, our experienced

service technicians will be on their way

to you as soon as possible.

Extensive data analysis tools with NMS Training for our system Here we are! Service by Scheidt & Bachmann

Dispenser Clou

Card Reader In Dispenser POS system TMS 30 with Touch display

9

A well maintained forecourt with

modern, easy-to-use dispensers is

the showpiece of every petrol

station. In keeping with the motto

“First impressions count,” the

dispensersareyourcustomers’first

contact with the petrol station.

Invest in low costs

High-quality workmanship, high

availability, low service and maintenance

costs and a long lifecycle are the out-

standing features of dispensers by

Scheidt & Bachmann. Moreover, all

dispensers are manufactured and

tested by us in Moenchengladbach.

Invest in the future. The high quality

of our pumps guarantees maximum

investment security and a low TCO

(total cost of ownership).

Equipment for every forecourt

Our fuel pumps conform with MID

(Measuring Instruments Directive)

DispensersEnhancing the customers’ experience

Product portfolio

and hold national licenses for more

than 35 countries in Europe and beyond.

This means we have the right dispenser

for every forecourt:

from the basic version for dispensing

just one or two grades of fuel to the

fully-equipped multi product multimedia

dispenser which can continue to

operate in unmanned mode, after the

shop has closed. Scheidt & Bachmann

dispensers fulfi l the requirements of

all petrol stations, whether manned or

unmanned.

Customer-friendly use

The audio-visual offers user instructions

at our multimedia dispensers presented

in different languages for ease of use.

The attractive touch screen guides the

customer through the petrol procedure

step by step and provides instructions

for correct use when paying at the

dispenser and can help to prevent

mis-fuels.

Vapour recovery

For countries where Stage II vapour

recovery and/or vapour recovery

monitoring is statutory, this can be

factory fi tted, we can also supply retro-

fi tting kits for all Scheidt & Bachmann

dispensers already in the fi eld.

Automatic temperature compensation

Optimisation of costs by means of

automatic temperature compensation.

With this technology the sold amount

of fuel is calculated at the standard

temperature of 15°C. This way it is

guaranteed that the quantities of fuel

purchased and sold at your petrol

station are the same. This prevents

losses caused by variations in

temperatures especially during the

colder seasons of the year. Your wet-

stock business remains transparent

and clear to you at all times.

Highlights at a glance

Dispensers

Vapour recovery monitoring Automatic temperature compensation Multimedia display with integrated tank data display Pay at the pump Various kinds of equipment can beretrofittedatanytime

10

Regardless of whether you operate a

forecourt with one dispenser or a

high-volume motorway petrol station

with a busy C-store, the Scheidt &

Bachmann petrol station management

system TMS 30 is completely scalable

ensuring that you have control of

your business.

Modular system

TMS 30 puts you in control of your

business maintaining forecourt and

C-store, allowing flexibility to operate

unmanned if required. TMS 30 is

modular in structure, which means

that it can flex to meet today’s and

tomorrow’s retailers demands,

delivering added value to your

investment. Alongside the entry level

version with a POS (point of sale) and

BOS (back office system). This gives the

platform to build on our station server

concept, where you can seamlessly add

Petrol station management Scalable solutions - a perfect fit for your business

additional POS and/or BOS locally or

other sites as desired.

Mobility–thebackofficeinyour

pocket

Using secure web-enabled mobile

back office, you are never restricted,

always having your forecourt data at

your fingertips. Secure browser based

technology allows encrypted access

to key management information

giving you the confidence to make

informed decisions. Using industry

standard systems and proven systems

architecture allows integration to third

party ERP and accounting packages.

Intuitive operation

The intuitive system design means that

all users of the system can achieve a

high level of operational competency in

partnership with our dedicated training

staff.

TMS 30 LITE – agility for your

business

Continuous improvement is one of our

core business values, this is why we

have listened to you, our customers,

who have asked us for an entry level

solution. The system is designed to

meet the needs of forecourt retailers

who want to benefit from modern

forecourt control and reliable system

operation. Naturally the system is

entirely tailored to your needs - but

reassuringly is high quality and very

affordable. “The perfect combination”.

Highlights at a glance

Petrol station management

Modular structure that can be adapted to the needs for any station Comprehensive merchandise management system

Station card processing

Intuitive user operation

TMS 30 LITE

11

PaymentSecure indoor and outdoor solutions

Product portfolio

Security, compliance and reliability

the cornerstones that underpin all

of our payment solutions. All of our

payment solutions meet and, in

most cases, exceed all local and

national requirements consistently

delivering maximum performance

and reliability.

The foundations to grow your business

and increase your profits. Outdoor

payment solutions offer additional

convenience for your customers

and consequently drives fidelity,

also preventing expensive “drive off”

situations. Deliver pay at pump by

specifying Scheidt & Bachmann CRID

(Card Reader in Dispenser), our EMV

compliant dispenser mounted devices

why not add multimedia to create

maximum impact. This option is also

available to retrofit existing Scheidt &

Bachmann dispensers and some other

leading manufacturers dispensers.

Highlights at a glance

Payment

EMV compliant

Domestic and international approvals Processing of all standard card types, including customer cards and loyalty cards Membership in domestic and international commissions/boards

Cash Management

Cash Management

Managing and controlling cash presents

many challenges for retailers. Security

and accuracy are two of the biggest

issues - this is why we have developed

a direct interface to a cash recycler

system from the TMS 30 system. This

device counts cash in and out securely

storing all cash transactions in a high

security safe that staff have no access

to. All data is stored in the TMS 30

system and all cash is accurately

managed eliminating cash differences

and significantly removing security risks.

Active involvement in innovative

developments

Our participation in domestic and

international commissions and boards

ensures that we are actively involved

in all matters of statuate change and

regulatory compliance. This means we

help our customers to maintain the

highest standards of compliance and

maintaining market leading payment

systems. Scheidt & Bachmann are

proud to be members of the following

international payment bodies and

commissions:

• EPSM - European Association of

Payment Service Providers for

Merchants www.epsm.eu

• EPAS - Electronic Protocols

Application Software

• IFSF - International Forecourt

Standards Forum

• EPS-POSandEPS-FEPspecification

www.ifsf.org

12

Central managementTotal control - deploy, manage and report

Effective management control with

on time accurate reporting delivered

to the key decision makers in your

business – Scheidt & Bachmann’s

NMS (Network Management System)

has been designed to deliver all this

and much, much more.

Manage and control your stations

from a central location. NMS enables

you to adjust all prices, edit products,

suppliers and detailed analysis of all

wet and dry stock sales data.

Management data by exception ensures

the right reports are delivered to the

right people in your organisation in a

variety of formats via email or SMS –

it’s your business you decide!

Detailed KPI reporting

Comprehensive reporting on pre-

defi ned KPI’s (Key Performance

Indicators) allows you to assess

business performance quickly. No one

knows your business better than you.

Powerful drill-down reports allow

dynamic data interrogation. This

means you can investigate and build

reports on the fl y – drag and drop

data on to existing reports or build

new reports as you desire, display

graphically or export to other

applications for further analysis.

Central promotions

Plan your promotional activities

centrally and deploy them to your

connected stations. Use the reporting

and dynamic alerts functionality to

monitor promotion success. Deploy

new promotions to maximise

opportunities e.g. bad weather =

screen wash.

NMS hosting - low cost entry point

Let Scheidt & Bachmann manage

your data services, this means you

have no initial investment into your

own system infrastructure. We take

care of your data – securely and

comprehensively manage data

integrity. A central NMS securely

located with backup co-located server

infrastructure ensures a seamless

operation.

The hosted service provides all

businesses with a choice of how they

maximise the benefi ts of NMS to their

buiness.

Highlights at a glance

Central management

Central merchandise, price and promotion management

Wet stock management Comprehensive analysis and reporting tools Location independent thanks to web browser technology Alarm and service management

Hosting: we take care of the operation

13

Thefirstpay-at-the-pumpequipped

and approved fuelling pumps left

our Moenchengladbach plant in

the early 1960s. A lot has happened

since.

Unmanned site systems have to meet

numerous exacting regulations. At an

unsupervised station, the safety and

reliability of the systems and equipment

are paramount.

Protection against vandalism

Sturdy workmanship and the use of

premium quality materials provide

the maximum amount of protection

against vandalism. Electronic door

locks are installed and stations can

be connected to a video surveillance

system and remote CCTV monitoring

centres.

Unmanned stationsReliable solutions available 24/7

Product portfolio

22

Remote monitoring

To be able to monitor the status of

the systems at your station, we have

connected them to our network

control system, which supervises your

stations remotely. This ensures that any

issues are detected proactively and that

preventative action is taken. Remote

monitoring also allows us to service

the system and update as necessary.

We monitor the heartbeat of your

systems

Utilising our Sign of Life concept, stations

are monitored for activity via signal

checks. If no response is received, a

service request is triggered automatically.

A direct message is sent to our technicians

so they can investigate and resolve any

issues promptly. The process is

completely automated against

pre-defi ned service level agreements.

Simple, clear operation

Customers have to operate pumps

intuitively and confi dently without

the assistance of station staff. The

multimedia system provides guidance

and support in multi-language if

required. Daylight compatible TFT touch

screens guide the customer through

the fuelling process step by step. To

guarantee absolute security for non-cash

payment transactions, all utilised card

processing systems are in compliance

with the latest statutory requirements.

Our terminals do of course accept all

standard ISO compliant card types.

Our systems also make the retrofi tting

of stations from attended to unattended

services possible. Our CRID (Card

Reader In Dispenser) retrofi tting kits

are available with and without touch

screens.

Highlights at a glance

Unmanned stations

Sign of Life Hot error alerts Central management via NMS Secure card payment in compliance with the latest security requirements

Daylight compatible screens

Integrated video surveillance

Modular; the perfect solution for every station

14

Planning promotions and setting

them up in the system, printing

price signs and displaying them

throughout the shop, preparation

of posters and pump toppers to

attract attention – just to name

a few of the steps you have to

go through to make a successful

promotion – it all takes time and

costs money.

In fact, sometimes you might think

it’s too much work. Consequently, we

developed our Promotion Suite – a

solution that will take the pain out

of the process. Simply plan your

promotions in the TMS 30 system or

centrally from the NMS. The system will

automatically distribute the promotion

to all of your selected stations. The

local system will subsequently store the

latest prices for the promotional period.

The information is automatically sent to

PromotionSales & Marketing promotions as easy as 1, 2, 3

the connected displays and shown

throughout the duration of the

promotion.

Variable options

Your customers will see your advertising

message on the multimedia display of

the pump as well as on the promotion

screens in the shop. Regardless of how

many displays you decide to connect,

your advertising message is positioned

in a prime position at the customer’s

eye level. The fuelling data and the

customer display are fully integrated

into the design of the displays. This

means the customer has full view of

the promotion throughout the fuelling

process.

Are my promotions working?

Thanks to the fact that these ads are

now integrated into the management

system of your petrol station, you can

also get your feedback on your

promotions’ effectiveness quickly

and easily. The sales figures, which are

compared with the integrated

promotions, provide detailed data

on sales volumes and margins.

Drive emotions

Grab your customers’ attention with

moving pictures. In addition to static

images, you can also show slide shows

and movies on your displays.

Stimulate your customers senses and

introduce new products and/or

services. Electronic displays allow the

creative retailer endless options to

stimulate sales without the expense of

reprinting materials and ensure prices

and promotions are always current and

accurate.

Highlights at a glance

Promotion

Centralised and compatible with local planning Actuation of multiple displays possible Advertising message is always at the customer’s eye level

Full integration into the merchandise management and product maintenance solutions of our system Saves time and money thanks to automated display updates

Control of advertisements’ effectiveness

15

Optimum sales support:Services from Scheidt & Bachmann

Installation, maintenance, repairs, training

At Scheidt & Bachmann, service is

PRIORITY ONE. We deliver the

complete package of solutions for

petrol stations from a single source.

We make it our business to offer you

services that are tailored to your

needs – including comprehensive

service plans.

Here we are!

Service is just the beginning. Whether

you need consulting, installation,

start-up, maintenance, help desk

services, training or lifecycle

management – we deliver everything

under one umbrella. Quality service

management provided by highly

qualifi ed staff – 365 days a year, 24

hours a day. We are here to serve you

whenever you need us. To do this, we

have access to a wide array of diagnostic

tools so that we can provide support

to you when you need us the most.

Thanks to this state-of-the art technology

we are in a position to diagnose and

eliminate numerous issues before they

can cause any interruption to your

station’s operations.

Training centre

We offer extensive training programmes

for our pumps and systems at our own

modern training facilities in Moenchen-

gladbach. These training facilities are

equipped with the latest systems to

offer participants a practice based

learning environment. Our trainers

have acquired practical experiences

over many years of working with

these tools. Upon request we offer

personally tailored training courses

that can be delivered in the classroom

or at your premises.

Help Desk

If you have any questions or operational

issues in the practical use of our

solutions, our service hotline team

will be pleased to assist you. Our help

desk team have the facility to access

systems remotely in order to locate the

root cause of any issues to provide full

resolution. The majority of all calls are

directly resolved this way.

24

Network surveillance / alarm

management for early detection

The fully automated surveillance of

all installed systems is an important

tool that helps safeguard your systems

availability and guarantee uptime. Any

issues notifi ed from your system, a

message is sent to our network control

server within seconds. A tracked ticket

is automatically generated and sent to

our help desk, who will investigate the

nature of the notifi cation. The early

detection makes it possible to

eliminate any issues proactively,

without impacting on operations.

If an issue cannot be resolved as a

result of this remote intervention, a

work order is immediately generated,

which is sent directly to our technician’s

mobile device. Alarms sent from pumps

and other forecourt devices are also

recorded and can be transferred to

other contractors.

16

Software update service

All required software updates are

distributed through our download

server. On occasion, this happens

overnight. Depending on the type

and scope of the update, manual

interventions are not required. This

means there is no impact on daily

operations.

Sign of Life

We monitor the heartbeat of your

systems. Proactively responding to

any system issues before they impact

on the operational effi ciency of your

business. This is particularly critical for

automated systems and unmanned

stations. Maximum availability = more

sales = optimised profi t.

Lifecycle Management

We monitor every component

throughout its entire lifecycle. As a

result, we are in a position to collect

this data and use it to continuously

improve our performance. This

translates into even more reliable

hardware and software.

Territorywidefieldservice

We regularly train our service

technicians on our systems.

Consequently, they are always familiar

with the latest technology and can

provide the best possible intervention

services. Every service vehicle is

replenished with the most important

spare parts, so that fi rst time fi x is

achieved at every opportunity. To

make our assignment planning even

more effi cient and to ensure that our

service technicians can get to our

customers in the shortest possible

time, we have equipped all of our

service vehicles with state-of-the

art GPS technology. Consequently,

our dispatchers are always aware

of the current location of all service

technicians and can direct them to

your location as quickly as possible.

This also allows us to plan and

co-ordinate maintenance and repair

assignments more effi ciently.

Our planning and analysis tools enable

preventative maintenance programmes

e.g. the preventative replacement of

components or required updates.

Essential maintenance work can be

performed during times when it does

not have an adverse impact on your

business and can consequently be

reduced.

Highlights at a glance

Services

Project planning for rollouts

Installation, maintenance and repair services

Assignment optimisation thanks to modern GPS technology

Training centre

Remote service

Early detection

Sign of Life Lifecycle management

17

Signalling systems

Petrol station systems

We set the world in motion:System integrators for a mobile world

The system integrator Scheidt & Bachmann

Fare collection systems

Scheidt & Bachmann

Parking systems

Leisure centre systems

From the ticket machine to the fuel pump, from the turnstile

to the level crossing – Scheidt & Bachmann technology

surrounds us keeping people in motion day by day, we

consistently think systematically.

We develop, produce, distribute and maintain systems for

multi-storey car park and leisure facilities, for stadiums and

trade fairs, as well as systems for signal engineering, fare

collection management and petrol stations, split into four

largely independent fields of distribution.

We always stay true to our philosophy: We systematically

introduce innovative processes so that our customers are

always one step ahead.

Parking and

leisure centre systems

Signalling

systems

Fare collection

systems

Petrol station

systems

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Scheidt & Bachmann GmbHBreite Strasse 13241238 MoenchengladbachGermanyPhone +49 2166 266-321Fax +49 2166 266-341petrolstation@scheidt-bachmann.comwww.scheidt-bachmann.com