Brittany R. Williams 7595 Baymeadows Circle W. Apt 1807 Phone: (904) 207-0486

Jacksonville, Florida 32256 brittany.williams88@gmail.com

OBJECTIVE

To obtain a position that will allow me to apply my analytical and customer support skills, as well as build upon my knowledge of the Logistics

industry.

EDUCATION

University of North Florida Jacksonville, Florida

Bachelor of Science in Communication, April 2010

GPA 3.05, Florida Bright Future Scholarship, Weaver Scholarship

RELEVANT EXPERIENCE

Total Military Management Global Logistics/ Military Relocation Jacksonville, Florida

Team Lead (September 2013- Present)

Serve as a liaison between management and team members to help implement strategies that will improve

department efficiency

Supervise Adjuster productivity to ensure the department reaches weekly settlement goals

Generate excel reports to monitor each Adjuster’s workload and ensure that claims are being processed in the

time frame outlined in the Military regulations

Brief Management on the details of a shipment if a claim is escalated for any reason

Provide support to team members via mentoring, training, and constructive feedback as needed

Claims Adjuster (July 2010-September 2013)

Counsel Military members on the stages of the claims settlement process as outlined in the Military regulations

Analyze documentation pertaining to a claim prior to negotiating a settlement that is in compliance with Military Regulations and the

Tender of Service Agreements

Organize team events and special projects designed to enhance the quality of life for low income families throughout the Jacksonville

community through TMM (Total Military Management) Cares Non-Profit Organization

Special Dispatch Coordinator (June 2012-August 2012)

Coordinate the packing and crating of Military household goods shipments

Assign haulers to transport a shipment from origin to destination

Negotiate hauling bids based on shipment size and mileage

Track shipments to ensure they arrive at the established locations within the time frames allotted by the Military

OTHER WORK EXPERIENCE

Florida Institute of Education Jacksonville, Florida

Learning Guide (August 2009-July 2010)

Create, organize and implement weekly curriculum and activities for pre-collegiate scholars in the College Reach-out Program

Write and develop weekly presentations of the curriculum for supervisors and administrators

Collaborate with other learning guides to successfully execute weekly activities

Compile and submit weekly reports to directors regarding the advancement of scholars in the

program

The World Affairs Council Jacksonville, Florida

Intern (January 2010-April 2010)

Direct event coordination for educational programming

Research and develop questions for monthly Young Professionals International Trivia

Expand and maintain programming for the Council’s Young Professionals initiative

Consult with prospective sponsors and foundations

Grant writing

UNF Coggin College of Business Jacksonville, Florida

Office Assistant (May 2007-May 2009)

Liaison between faculty and students to direct to the appropriate advising offices

Educate business students on registration and different programs of study

Responsible for the upkeep of the Business Office

Communicate with the director of student services, faculty, and staff about the goals of the department

Inform students of upcoming monthly events

COMMUNITY ENVOLVEMENT

Sigma Gamm Rho Sorority, Inc.

TMM (Total Military Management) Cares Non-Profit Organization

Weaver Scholar Philanthropic Initiative