ETP advice from the coal face

Brigitte WaringSuperintendent Pharmacist

Woodhouse Pharmacy & Woodhouse Pharmacy Direct

Why move to ETP?Pros ConsQuicker receipt of RxsNo ‘collection’ service

neededQuicker to labelMonth end quicker / less

day to day filingCOMPETITIVE

ENVIRONMENT

Difficulty doing clinical checks

Dual systemAuthorising Rx and

sending claim is another step

Need to ‘re-sign’ customers

Hints & Tips 1*****Ensure exemption criteria is up to

date and entered on PMR system *****Leave plenty of time to organise a sponsor

and issue smartcards – there may be a waiting list

Ensure staff have all relevant paperwork before attending smartcard appt.

Speak to your PMR company to understand what training they will provide – involve as many staff as possible

Hints & Tips 2Don’t forget to update you SOPsLiaise with your local GP surgeries

throughout – try to have a contact point to discuss problems/changes required

Link with other pharmacies who already use ETP and have the same PMR system – visit them to see how ETP works in practice.